Very reliable and always on time. I've been doing business with Mike for over 25 years and his…read moreservice is always the best.

I hired Michael at Your Town Cesspool, Plumbing & Heating, Inc. in Bay Shore because I had a sewage…read morebackup issue. My shower is connected to the main line along with the toilet and sink. Every time we use the shower, the water backs up into the shower and then starts flowing outside the house. Michael came out and only cleaned the main line (the copper piping), but he never went back inside to test the shower to see if the backup had actually been resolved. He also did not inspect or clean the drain from inside the shower. As a homeowner, I expected the entire problem to be diagnosed and confirmed as fixed before the service call was considered complete. I also specifically asked him to check whether my cesspool was full. Instead of inspecting it, he only poked several holes in the yard to try to locate it and never actually checked the cesspool itself. That left me with unanswered questions about whether the backup was caused by a full cesspool or another issue. Now that the shower and sink are still backing up, I called the company expecting them to stand behind their work. Instead, I was told I would have to pay another service fee for someone to come back and do what I believe should have been done during the original visit. If I hired your company because of a backup in my shower, I don't understand why the shower itself wasn't tested before leaving. What disappointed me even more was my phone conversation with Michael afterward. He was impatient, repeatedly interrupted me while I was trying to explain the situation, and came across as dismissive. He told me that because he is the owner of the company and has been in business for a long time, he doesn't have to be patient. As a paying customer, I found that response unprofessional and disrespectful. Experience in business should be reflected in customer service, not used as a reason to dismiss a customer's concerns. As a homeowner, this experience left me feeling frustrated, unheard, and disappointed. I was hoping for a thorough inspection and a permanent solution, not an incomplete service followed by another charge. Based on my experience, I cannot recommend this company. If you choose to hire them, be aware that you may encounter the same lack of communication, patience, and follow through that I experienced.

Great service, always on time and always respectful of your home. We have been customers for over 7…read moreyears now.

I had my water filtration system updated the other day, the technician noticed I had a leak beneath…read moremy sink. After searching on Yelp I settled upon the company Fix a Leak. I sent photos of my issues to Rick the manager. (My house is old from the 1930s and very tricky). Rick sent Daniel, a highly experienced pro plumber. I showed Daniel what needed to be done. New faucet for the kitchen and I also needed a new master valve for the water coming in to the house along with replacing some additional old valves in the basement. Daniel did an amazing job and even corrected the grounding for the wiring around the pipes. Once everything was done, he made sure there were NO leaks and that all components were working properly. You need a plumber? Get the best at Fix a Leak!

I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set…read moreproperly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends.

Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.

Quick service, very professional and resolved drain blockage. highly recommended. I also used their…read moreservice for cesspool emptying. Prompt and reasonably priced.

Very nice people!! They owned the family business and are reliable people. Just called in the…read moremorning and done the job by noon. They work hard in this cold weather and finished their work. Very impressive !! They spend almost 2 hours to empty out the cesspool. My husband spoke to Kyle. Thanks !!

Richard was extremely efficient and accurate with his assessment of my issue…read more Price is very reasonable. Good guy and easy to deal with.

Richard is great. He came with his camara and assessed my cottage 100' behind the Main House. He…read moreimmediately knew the problem informed me what it was, why it was happening, how he could resolve the problem and what I should do to permanently fix it. He did the job for the price he quoted on the phone. He even gave a written guarantee that if it need another clean out it was no charge. This is the only person anyone with a drain issue should call. His equipment is top notch he has all the latest machines to do it correctly. Thank You Richard for being a hard working honest company.

I called Mike from MD Plumbing & Heating in regard to my leaking hot water heater. Mike called me…read moreback promptly and was able to fit me in his schedule to swing by and take a look at it. I found MD Plumbing & Heating online and saw all the positive reviews and decided to roll the dice and go with this Company. I have to honestly say I was not disappointed. Mike was able to fit me in & install a new hot water heater in a couple days at a very reasonable price. Mike was very knowledgeable and professional. I would definitely recommend Mike and his Company.

I spoke to a lot of different plumbers and Mike sounded the most knowledgeable and had the…read morecapabilities to do what would be necessary to fix our issue. We had a very shaky toilet that another plumber "fixed" 5 months prior. Mike got down to the bottom of the problem and gave me updates on what he was finding every step of the way. There were some major issues that needed to be fixed and Mike did not take any shortcuts, he was very transparent from start to finish. Our flange was rotted and Mike removed the broken flange put in a new flange set in concrete. He put in a new toilet and sealed it with silicone. We were charged $145 and hour + the price of supplies. It was worth every cent to know that everything was done properly this time around.