It's a shame that I have to write this review, I was truly hopeful about them given some of these other reviews and my experience with other mechanics but here we are.
I brought my '84 300zx on last Monday at around 9am. They have quite a few cars to get through but Shawn takes the time to talk to me about the concerns that I have with the car. I tell them my main concern is a metal clacking noise coming from the front right of the car. Anytime the car goes over a dip or goes over a speed bump, the front right clacks. I took it to two mechanics prior that claimed it was the tie rods and the shocks. Both of those replaced, still clacking. So my main focus was about the front end noise.
I tell them also about the temperature gauge never fully reaching to operating temperature. On the estimate sheet we have "clunk in front end, check gauge, seems like it does not get to operating range". Simple enough.
Wednesday afternoon comes around and I reach out to them. I ask for an update and am told that it's the ball joints and that they've cleaned off the connectors to the temp gauge and it's working now. Whoever spoke to me went down the list on some other work that was recommended and we agreed to have a fluid flush and ball joints replaced. They'd order the parts and would hopefully have it done Thursday afternoon.
Come Friday afternoon at 2:15pm, I reach out again to ask if the work would be done before the weekend. They told me it was getting an alignment as they were speaking and it would be ready soon. I think "Great, I'm down the street anyway, I'll hang out in the area."
I come from Best Buy off Olympic to the shop and I see that my car is out front. My thought is that it's in line to have it's alignment. So my girlfriend and I park and we start walking around the area waiting for a call. After walking for a bit we end up at a taco truck sitting directly outside the shop. From the time we parked until the first call I got from Richard at 2:51pm, my car was not touched. Richard talks to me and says that the estimate is going to be $100 more because the ball joints wouldn't come out right, but he'll take off the labor for fixing the temp gauge. I specifically asked, "Is the clunking gone from the front right?"
He responded along the lines of "No ones taken it for a drive yet, I'll go and check it out."
I told him all I care about is that clunking being fixed I don't care about the extra charge. (I've been to three mechanics, I want the damn thing fixed.)
Me and my girlfriend are literally sitting next to the shop, I can see the car, the car has a loud as hell exhaust, there is no way I can't see this car leave. I get a call exactly 10 minutes later at 3:01pm from Richard saying: "I took the car around and you're all set!"
No you didn't. I watched my car sit for 10 minutes.
I get in the shop, pay, and leave. I'm optimistic. Even though he lied to me over the phone, I'm hoping that whatever the clunking noise is it, it's finally fixed.
The temp gauge never reached operating temperature. City or Highway.
The car pulled to the right now, significantly noticeable after 35mph. I never received an alignment sheet with the info about prior camber, toe, etc. and new info.
The clunk/clack was STILL PRESENT.
Utterly disappointed. As I said first, I wanted this to be different. Hopes were high with it being a Z specialist and the staff being rather pleasant to speak with.
However, all of that is completely undermined by the fact I paid $700 dollars for my car to not be fixed AND have a new problem.
The sole reason I don't take the car back when they open up tomorrow is because I sold it. read more