The owner of RM Japanese Auto Repair is a kind and honest person. My 4Runner broke down at the…read moreneighboring gas station in summer of 2024, and he kindly helped me after hours, even though he was booked weeks out. We were due to drive on vacation the next day. He was very conscious of trying lower cost fixes, and then advised me when it no longer made sense to continue investing money in a 20-year-old vehicle. He even gave me good advice as to what vehicle to consider next. While I was there another female customer came to pick up her vehicle and expressed similar thoughts about the trustworthiness of the owner. I would definitely recommend this as an honest shop, which is hard to find.

I took my Lexus IS250 to RM Japanese Auto Repair…read more When I showed up Rigo was helping another customer. I just had a quick question in regards to the sound of my brakes are making. I told him I can make an appointment and come back later. Even with the busy schedule he told me that he'd be happy to take a look. Rigo, was able to promptly inspect my car. And let me know what I was hearing with my brakes. I greatly appreciate Rigo taking time out of his busy day to assist me in looking into my brake issue. I highly recommend RM Japanese auto repair for your car needs. It's always great to support local business.

These guys know their stuff! I have a 2000 Beetle that I love almost as much as the humans in my…read morelife, and I brought her in because she had some funky electrical stuff going on. Bill did a phone consult, and advised I bring her in. They were able to get my car in right away, and put her on the scope. We found out there were a couple of blown fuses that my regular mechanic couldn't find (VWs are picky little things that sometimes require a specialist). Everyone here is knowledgeable, friendly and amazing. I will definitely come back to Bow Wow and want all VW owners to know this is the place to go if you need anything VW - from stickers to merchandise; they have it all. My car thanks you, and so do I

If you have an air cooled engine look no further...Bow-Wow definitely has those missing parts for…read moreyour VW. The guys at the counter can answer any question you may have, they are VW encyclopedias...they also have a great mechanic if you need some serious work done, but be warned, it might take 2 weeks to get your car in as they are quite sought after.

10 out of 10 recommend. It's rare to find a mechanic who doesn't gouge people and who is overly…read moreHonest. This is that mechanic. All too often I am overwhelmed with gratitude for what a magically well job they do and how they quite literally only charged me for parts or the bill is just way lower than what I expected. My mom started coming here and now this is the only place myself and my kids take our cars to that we trust. Amazing work as always and the best prices in town! Wish I could give you more stars!

Checked my car right away and got me on my way fast! Very friendly service and knew their stuff!read more

This is one of those "I wish I could give them more stars" situations…read more I was born and raised dealership kid. Working in a dealership was a family generational tradition. Your car only went to a dealer till it died and then you would start the process all over again. Going to a non-dealer was a big no-no and was heavily ingrained in my core beliefs. After every 6months of spending 500$+ every "oil change", getting recommended things I knew weren't true, and having a problem every single time I picked up my car (parts not put back on, lug nuts missing, my whole engine air filter assembly disappearing) enough was enough. Terrified and going against everything I've ever believed in I chose this place due to its proximity to my work and they worked on my boss's truck when he had an emergency. I could not be happier with this place. From start to finish everything was perfect. Communication, quality of work, timeliness, and recommendations that matched up. I wish I would of done this sooner. Will be back, and when the service plan is up on my other car it will be going there as well. My confidence in them is so high. Thank you, Hunter and the rest of your team. Y'all are amazing.

K & M always delivers high marks for servicing our family's vehicles! We have been a customer for…read moreover ten years and look forward to working with K & M for many years moving forward!

Five stars for convenience, professionalism and trust. A very clean shop, very easy to work with…read more Thank you

The team did a great job of diagnosing my vehicle's apparent transmission issue, which turned out…read moreinstead to relate to an auxiliary battery. They got the job done quickly and solved my issue. My thanks to the crew.

Left the Toyota dealership and never looked back. These guys are awesome and prices are great!…read more Highly recommend.

Awesome!!!! Friendly…read more reliable knowledgeable availability If you have a need for anything bring it here!!!

These guys are my go-to place for repairs that I can't or don't want to take on myself. I've used…read morethem things as simple as an O2 sensor up to new head gaskets and had no issues with any of the repairs. Prices are fair and repairs are top quality. Several times they have found issues on top of the issue that I took a vehicle in for which I appreciated. Great local shop.

I paid $400 back in October for electrical diagnosis on my 4Runner. The brake light circuit they…read morenoted as fixed has continued to fail repeatedly since. When I called to discuss it they said it was a completely separate issue, rather than working with me since it was the same issue resurfacing. Make your own judgment but wanted other customers to have the full picture.

I spent 216 dollars diagnostic fee at this shop with no good outcome because the owner told me to…read moretake the car somewhere else after he charged the diagnostic fee. He said he didn't want to waste my time or his time. He recommended a mechanic that specializes in Mercedes. I thought that they offers minor and major repairs for new and older cars based information on their website. When I called and talked to Scott, the owner, prior to towing my car there, Scott said that they could fix the car although I'd have to wait a few weeks before towing my car there. I said that's okay with me because I was not in a hurry. However, I didn't expect that once I tow my car there, they would not work on the car for weeks afterwards. This was not the impression that I got initially. After I towed my car there, the young lady who greeted me told me that it would take only 2 hours before the mechanic can diagnose the problem on this classic car. After I towed my car to Woodinville Import Auto Repair, the car was left in their parking lot for weeks. Staffs at this shop kept calling me with different prices on diagnostic fee and different timeline. When I called to follow-up after weeks, Scott's wife said that their mechanic will look at my car whenever he had free time. She told me that if I wanted to mechanic to look at the car sooner, it would be expensive, up to 1,000 dollars to diagnose the car issue. They talked down to me and blamed that I misunderstood Scott's wife and etc, claimed she never said anything like that. They made me feel like I could not communicate well in English when I have been in the U.S. for almost 30 years (since I was a little girl). I went to middle school, high school, undergrad at UW and even got a doctorate degree in the U.S. How can they blame their lack of competent mechanic, their lack of care to customer's car, their poor time management on me as a customer?! I thought it was very odd the interactions that I experienced at this shop. Scott charged me 216 dollars for diagnostic fee, but that was not that helpful at all. This is because when I tow my car to other shop after this, other reputable shops will need to re-examine the car again anyway before they fix the car. Updated: I ended up towing my dad's 1990 classic Mercedes (420 SEL) to another shop in Renton. My experience at another shop was so different and wonderful compared to this business. At another shop in Renton, they took really great care of this car. The shop in Renton diagnosed the car within hours and got the car fixed in days. The diagnosis they gave me in Renton was much more detailed. Now the car is fixed and it drives AMAZING as it is supposed to be because it's 1990 Mercedes 420 SEL (my dad loved this car so after he passed, I wanted to fix the car). This made me realized it was such a mistake to take my dad's classic 1990 Mercedes to Woodinville Import Auto Repair. This was my first experience dealing with a car shop because I usually drive new cars. I honestly didn't know what to expect. Now that I took the 1990 Mercedes to another shop that treated me normal like how it is supposed to be, I realized that Woodinville Import Auto Repair was not good at all. I think what happened was that even though they scheduled me to tow my car there to fix, they ended up fixing others' cars first. They took priority to fix other cars because they thought my car was old (it's a classic car). Then the worst part, both owners tried to blame ME for their poor time management. They kept blaming the issue on "communication" with me. They "thought I was not in a hurry." Yes, I was not in a hurry but to leave the car in the parking lots for weeks is not acceptable. To keep changing their price of diagnostic fee is NOT NORMAL. They acted like I was abnormal for calling them to follow-up after weeks of no progress. They let the car stays at the same place in the parking lot outside for weeks, charged 216 diagnostic fee, talked down to me as if I was the problem. They didn't really do much to "diagnose" the car. The owner said that he didn't want to waste my time or waste his time by fixing this car after he diagnosed the problem. I had to pay extra tow fee to tow the car to another shop. Other shop will have to re-do the diagnostic process and charge the diagnostic fee again. As a result, I paid total of 700 dollars (round trip towing fee and diagnostic fee) for nothing because of this business. What frustrated me the most was that the owners of this shop tried to blame me for many things such as "wasting [their] time" or "communication" issue. When this was supposed to be a straight forward situation. Scott told me the car needs a new fuel pump when fuel pump was new. When I took it to other shop, they spent hours diagnose the car correctly and fixed it within days. If you are looking for an honest auto shop that will treat you with respect, I don't feel that this is the one.

Had a car issue come up and looked around at reviews and other shops. First call was to Woodinville…read moreImport Auto Repair for a coolant system issue. Rolled with them shortly after they opened. What was to be a 2 day job was done end of day. They were able to come down on the book estimate of hours and total price. Car was handled with care and this will be my home shop going forward for regular services.