I wish I could give Zales a zero!!!! The District manager and store manager are useless!!!!!! I spent a lot of money at this store. I went to customer service for help, no issues with them, to return something outside the return window. It stayed at the level of the District manager for months!!!!! Then they said it was way too far out of the window to do the return. YES because it took them forever to help me!!!!!!! They said my only option is to do another trade up. OH of COURSE!!!! More money in their pocket. In the meantime the rings I love from Kays have to go back because they won't work with me. They are sister companies, there is no excuse for this!!!!! read more

Besides the fact that the ghetto chick is super rude and has airpods in while talking to you I dont think she even knows she works at a store like she just hangs out there or something. She doesn't know how to do anything on the computer systems. She gives an answer then you go back another day to find out FROM HER it was wrong information, multiple times. The so called managers don't know any more information than she does. Friggin EMBARRASSING. Shit bags in the Marines know their job better than these people. read more

Yes, it's inside a mall. The free parking, air conditioning on a hotter than hell day and the fact that they were open sold me. They had a replacement backing for my hard-to-fit earrings when other places didn't have it. And the customer service was excellent. Simply put: There when I needed them. read more

Zales Jewelers - Zales @ Fox Valley Mall - Jewelry Near Me - Aurora, Illinois

When my then-boyfriend and I began talking marriage, he told me to let him know what I liked because he didn't want to pick something out himself that I'd hate. Problem was, I didn't even know what I liked! And I hate salespeople. So I brought a friend along to Zales. First, the service is friendly but semi-pushy and a little opinionated. At the time, I liked heart-shaped diamonds, and I tried one on that I sort-of liked. The saleslady showed me several rings, some I absolutely hated, and I ended up getting information on two of them. Second, the prices are affordable. Zales is in the same playing field as JB Robinson and Kay Jewelers. I felt like I could look at almost any ring in here without falling in love with something completely out of his price range (even though I didn't know what that was). I wasn't thrilled with my Zales experience. I went home with information on two different rings, but found rings I liked much better at JB Robinson and Fey & Co. Bottom line: If you're a guy on a budget, you can find some really good quality, beautiful pieces here. And the employees are more than open to offering suggestions, if that's your thing. read more

I dropped my brand new engagement ring off to them on Jan 3 to be resized. It was promised back on the 23rd. It is now February 3 and they have no ETA on when I will or if I will ever get it back. The store manager and the corporate office can not get ahold of the repair shop. Repair shop is not accepting phone calls, returning voicemails or emails. Corporate will not offer my any compensation or resolution, and told me I need to keep waiting. Their employees on the phone are rude and hung up on me. They won't transfer me to a manager or a supervisor and told me my case is to be assigned to a manager which could take up to 3 more additional weeks for a person to be actually assigned to my case to get me a resolution. I may never get my engagement ring back and no one cares or will help! They told me they've been having issues with this repair shop for awhile but yet still continue to send out peoples stuff knowing customers aren't getting their stuff back! DON'T EVER GO THERE OR TRUST THEM! read more

Me and my husband Buy all of our jewelry here. Rather it's a holiday gift , Christmas gift, or just because gift. Ever since this new manager (female) recently took over the store has not been the same. it has gotten worse! she has a very big attitude problem and her being a manager should realize that customers are always right! I had an appointment today because they do appointments only I had to drive one hour away, to find out that they were not even open and there was a sign on the gate that stated they were open from 11 to 6. While I was outside looking at the operating hours their phone just rang and rang and you can hear just ringing and ringing. That is poor management and horrible horrible way of doing business!!! read more

I bought my Mother's Day present here and I thought I'd check their stock for my christmas shopping. I found what I wanted and did a little wave to let one of the sales associates know I was ready to buy. No one helped me . I stood there for another 10 minutes before I just left for the Kay across the way. I don't know if they assumed I was just looking because I'm young and therefore poor or what. Anyways it was disappointing. customer service: zero read more

The costume service was great, really friendly and helpful. They do not have a jeweler on site and after i received my ring i went back to get it dized. They told me it would take up to three weeks or pay and extra fee! Who wants to be away from their ri g for three weeks?! We got it rushed and it still takes 2 1/2 weeks. Will never buy from them again. read more

My fiance got my engagement ring here last winter, so I bring it in for cleanings with my other jewelry. Always friendly employees, and usually a good sale going on. Gorgeous white sapphire ring on sale for $30 last time I was there. read more

Piercing Pagoda is a subsidiary of Zales. Also, you are speaking with Zales customer service when you have any issues. Husband purchased earrings as birthday gift 10/12/17, from Piercing Pagoda, informed him thanks, however, prefer something different. He returned and repurchased different pair 10/16/17, same result. I went to store 10/21/17 to find a pair I wanted, salesman informed me he was going to REFUND the earrings to allow me to receive the 30% off discount that day. Then charge me for another pair and apply the difference. Completed the transaction, looked at the receipt and informed him he did not run the transaction as we agreed as a refund then purchase, he completed as a store credit then charged the rest to my card. Requested if he could fix it. He expressed he wanted to make sure the prior salesperson received the credit. I expressed, that did not have anything to do with me. Requested a manager, wasn't available. Went to store the following day, manager explained I needed to contact customer service so that they can assist her with removing the store credit to allow me to receive a check from corporate. Contacted customer service 10/23/17, customer service tried to contact manager during phone call, unable to reach manager at the store to instruct her who to contact to reverse the charge. Customer service left voice message indicating the store manager will call me back once she is able to reverse the payment. No call, reached out to customer service Wednesday 10/25/17, spoke with a guy same information as prior customer service rep. Floor manager left me a message Friday of her Friday/Saturday hours. Arrived at store Sunday 10/29/17, floor manager informed me she was unable to reverse payment per corporate, call them. Reached out to corporate customer service, spoke with rep for 2hrs. and manager Wendy for 1hr. They offered a store gift card, informed them I wanted my full refund, store credit and store gift card are the same. I had my original receipt when I arrived, agreed to a refund, not a store credit, salesman chose to be dishonest/deceitful & use store credit for co gains. It is 11/7/17, still no resolution. Horrible customer service, turned my birthday gift to a disaster. All I want is my refund; which three people told me they could do and decided they did not want to refund me my money. I will never purchase anything else from them again. read more

Asked the sales lady about a chain and she said they didn't sell them. Really, no chains in a jewelry store? I showed them to her and she was like oh yeah we have those. Not interested in helping me spend money at all. read more

Their customer service is good if you're buying and only mediocre when checking in for warranty.

I went into Zales to get my fiancé his wedding band, since he got my engagement ring there I figured might as well get his band, uh yeaaaa bad idea... we went in the beginning of February to look at rings and I could not decide between two rings so I decided to just think about it. About a week or so later I go back to get the ring that I had finally decided on and it wasn't there anymore. I spoke to a guy there who said he would order it from another store and bring it in so that I could see it again. About 3 weeks went by and I called to see if the ring had ever arrived and nobody knew what I was talking about. I talked to a different one named Tony who said he would order it for me so i waited again about 2 more weeks and the ring finally came in. I looked at it again and decided that it was the one I wanted so I ordered it in his size and payed it in full, Tony was not in that day so the Manager John put in the order, I figured since he was the manager it was better to do it with him. Wrong! He gave me a size ten to take home and told me that he would give me a call when the right size came in. Weeks go buy and no call yet, so I decided to call and check on the order and AGAIN nobody knew what I was talking about, they told me that they did not see any order in my name or anything. Mind you by this point I was beyond pissed that this was the second time that nobody knew what I was talking about not only that but I had already payed in full for it and was given a size that was not even close to what my fiancé is. I decided to call their corporate office and get this figured out once in for all, I told them all the details of what happened and the lady in customer service said that the District Manager Holly was going to give me a call in 2-3 business days. It is now way over a month and now till this day have yet to get a call from her. That same day my fiancé went into to the store himself and told them off thankfully Tony was there to help him and said he would order the ring for him again he got re measured and what do you know the size we had ordered the first time was not even right, so Tony ordered the ring again in the right size and said he would give us a call weeks later again no call so I called and they said that the ring was there already who knows for how long because they never called me and no one was able to tell me when it had came in. I picked up the ring which thankfully had fit him and did not bother to look bad I told the sales associate that the Manager needed to have better communication which there employees and that hes rude and acts like hes shit doesn't stink. She said that I was not the first customer to say that. Although the rest of the staff is pretty friendly and Tony was really helpful I will never go back to that place. read more