Since when is a sterling silver medal and chain cost $350.00??…read more Honestly ---- you took advantage of my husband. I've googled and they are NOT that expensive.

I recently visited the new Naser Family Jewelers location in Plaistow, NH after many years of…read morethinking about resetting my diamond and wedding band and I'm so glad I did. I had first learned about them when my son purchased a stunning engagement ring there for his fiancée, and after seeing the care and craftsmanship they put into his experience, I knew I could trust them with something so special to me. From the moment I walked into their beautiful new store, Anthony and his family made me feel right at home. They listened closely to what I envisioned, offered helpful guidance without ever being pushy, and listened to what I was looking for. Their kindness, professionalism, and genuine passion for what they do set them apart. I highly recommend Naser Family Jewelers for any of your jewelry needs, they're a family you can trust. https://www.instagram.com/reel/DMiaciMT0OW/?utm_source=ig_web_button_share_sheet

Charly provided exceptional customer service. Regardless of my inquiries, he promptly and…read morecomprehensively answered them. It's rare to encounter such outstanding customer service these days, and Charly's response to an email I sent while he was on vacation was truly remarkable. I deeply appreciate his efforts and dedication. HIGHLY RECOMMEND

I can't recommend Emerald Jewelers highly enough! I would give six stars if I could…read more I have a ring which was given to me years ago by a very dear relative who has since passed away. In the past a prong had broken and been repaired by another jeweler, but recently the ring broke again and needed repair. I didn't want to return to the previous place so I looked far and wide for a reputable jewelry repair person. Because the ring is over 100 years old and the setting is complicated, I wasn't sure that it could be repaired. I kept it in a box and was sad that I couldn't wear it. After consulting lots of recommendations and reviews, one jeweler really stood out in terms of customer happiness: Emerald Jewelers in Salem, in Tuscan Village. I brought my ring in last week and was greeted by very kind staff who made me feel really comfortable. Charly the owner is clearly an expert at what he does: he gave his honest assessment and several repair open options and offered several price points. He also noted that the ring was a half size too small and my wedding ring was a half size too large, and ordered to size and refinish both. I went with the more extensive repair and I'm extremely happy that I did. The band was replaced and stones reset in the intricate settings which were rebuilt The rings are white gold and they were also refinished with rhodium plating. All of this took many hours of work, but my rings were ready in less than a week. I was astonished when I picked them up: they retained the same antique style and design but they looked brand new! I'm sure my ring has not looked so beautiful in 100 years. The band is much thicker and wider, and both rings fit perfectly and look amazing together now that they're the correct sizes. I can't believe this is the same ring! I noticed that the store had many beautiful items for sale as well, and that Charly took the time to really talk to every customer who came in: several seemed like repeat customers and I can certainly understand why. I highly recommend Emerald Jewelers. If you have any jewelry sitting in a box needing repair, bring it in, you'll be happy you did!

Years ago I went into their lovely store after window shopping and saw a sign about making a wish…read morefor your husband to buy for you, clever, I thought. I picked out pale green emerald earrings. When my May birthday was getting close, I hinted for my hubby to go there. When he did, someone suggested deeper emerald green thus a tiny size to be similar in cost. I was disappointed but acted appreciative. I wore them that day then added them to my fine wooden jewlery box untiil I would trade them for my original pick as any shade of green works for me and that was the Cardin deal. The day I visited Cardin, a middle aged thin lady w glasses, inspected my emerald green tiny, child size earrings stating one had a crack!! This was not visible to the naked eye and I told her how they had been stored carefully only wearing them once. I know the jewler who put the prongs must have been responsible, not me but she flat out refused to make the promised trade. It still bothers me to this day and never purchased from Cardin again. I recently gave them to my 10 yr old granddaughter. Bring a jewrey loop when purchasing a gem. Buyer

Came in for a wristband fix on a watch and ended up buying a Seiko watch from him. Excellent…read morepersonalized, friendly, professional service. Shop is on Main Street in Nashua, New New Hampshire. When the wristband on the watch was too loose he took out a link for me. When he did that, watch fit perfectly.

Went looking for replacement earring but the SKU was no longer carried. Sandi, Craig & Nora all…read morelooked for an identical pair and then found it! Great job finding the matching earrings!!

Hannah helped me pick out a beautiful sapphire necklace for my girlfriend for Valentine's Day. I…read moretold her what my girlfriend liked in terms of color and shape, as well as what I could afford, and she knew exactly what would be perfect. She also helped me save quite a bit as the sapphire necklace she showed me was on sale for 25% off. The money I saved I used to purchase the protection plan making it a mere $100. The protection plan is well worth it too! It scales based on the cost of the piece and includes repairs, stone tightening (which I know from personal experience is important to have done every so often), and even polishing! When I buy Jewelry for someone I want it to last forever, and the protection plan helps to ensure that. My girlfriend treasures her necklace and wears it every day. Of all the gifts I've given her, her sapphire necklace is the one she loves the most. It's a symbol of our love that brightens both our days anytime we see it. I highly recommend buying Jewelry here and asking for Hannah. She doesn't push for you to buy something for the sake of commission, but cares about ensuring you leave happy with a piece of Jewelry you or your partner can treasure forever.

Brought in my sister's ring from the 50's. It was mangled from my vacuum. It is now beautiful and…read morebeing passed to our grand niece! Thank you so much for making us an heirloom!

As a happy past customer of Robert's Jewelers, and knowing it had changed hands, I wanted to…read morecontinue my business with the neighborhood store. I was so happily reassured when my husband and I entered the store and were pleasantly greeted by the new owner. Everything was beautifully displayed, still a very lovely store. I began telling the reason for my visit. Four months ago my diamond fell out of the setting while returning from a vacation. Always hoping I would find it, but so far no luck. So on Tuesday when my husband said let's go replace it I was very happy! The owner gave us a fair price and said it would be ready soon. We had no idea that we would get the call later that same day! We went back this morning to pick it up! It is beautiful! I encourage you to visit Robert's Jewelers to see for yourself!

Buyer beware. Went in to get my Swiss watch battery…read morereplaced. After "replacement" the older woman handed me the watch back and I noted that neither the time or date had been set (usually done as this is a sign of professionalism) and further the second hand was oscillating back and forth. I inquired if the battery had been done correctly. She took it back and went to work on it and brought it back saying it appeared the watch was broken and offered to send it out for repair. I declined and took the watch back. I ordered a battery online and replaced it myself and it has been working just fine ever since. Wonder what they would have charged for that "repair"?

I have shopped MSJ for 18 years, and love it! Shop with confidence. I had MSJ do some restoration…read moreon pieces my mother left me and the work was just beautiful. I had engravings done on a locket and a ring, and the lettering was lovely- Quality, dependable and competitively priced with other store's estate jewelry. They stand by their products and repairs. Also, I enjoy their live sales on Instagram - a fun place to "window shop" as well as actually being in their store. My two faves are the Portsmouth Store and the Dover store in New hampshire.

Have several watches from Fossil and received another for Christmas and needed to have a link…read moreinstalled... Walked right in & they added no charge (first 2 links are free) and was out of there in 5 minutes.. Super friendly & they are always having great sales!

Staff was super friendly and helpful. Definitely was a good experience shopping here. They had some…read moregreat sales. I paid $16 for earrings regular price $34 and $35 for a crossbody bag regular price $75.

This place is great. Very cool pieces of jewelry and I would say everyone could find something they…read morelike. The service was great friendly but not pushy. Price was reasonable for the good quality of items.

Came here on a beautiful sunny day on Wednesday to do some shopping, checked the business hours and…read morecame around 5:15 pm (says they are open until 6pm) and the store was already closed. We were sad and were determined to come back to do some shopping. I called this morning at 11:15am to ensure they would be open, the lady in the phone told me 10-6pm. We made a 40 minute drive over and then when we went to the store it was closed again.... We presumed the lady may be on break so we waited and hour before checking again and still closed. Very sad and disappointed as this is our favorite jewelry store and we come during our 1 visit to the East Coast each year. We made 2 trips over here and the business was closed during both online and verbally communicated operating hours both times... Online store isn't as good as the actual store, I check regularly and don't see many new items so was really looking forward to shopping person. Not happy to to write a bad review on here but just very disappointed that the hours just seem to be up to the discretion of the employees/store each day.