Rebecca was hands down the BEST sales associate we've ever worked with! We've visited many jewelry stores throughout our search, and no one came close to the level of service she provided. What really stood out was her patience and honesty. At no point did we ever feel pressured or rushed into making a decision. Instead, she took the time to educate us, answer all of our questions, and genuinely help us find what was right for us. Her knowledge of jewelry is incredible, and you can tell she's truly passionate about what she does. On top of that, Rebecca has such a warm and outgoing personality that made the entire experience enjoyable and stress-free. Buying jewelry is a big decision, and having someone you can trust makes all the difference. Thank you, Rebecca, for making this such a memorable experience. If you're shopping for jewelry, do yourself a favor and ask for Rebecca you'll be in the best hands! read more

I had such a great experience at the Zales jewelry store in Valley Fair Mall. I brought in an anklet I had originally purchased from a different location because it had snapped, and I wasn't even sure they'd be able to help since I wasn't in their system for that store. The associate who helped me (I wish I caught her name!) was incredibly kind and patient. She looked up my registered purchase, found it right away, and took the anklet in for repair without any issue. The repair took a couple of weeks, but because I purchased the warranty, any future breakage or adjustments are completely free, which is such a relief for delicate pieces like anklets. When I came back to pick it up, she already had it prepared and waiting for me. The whole experience was smooth, friendly, and stress-free. Based on the level of customer service alone, I'll definitely be returning to this Valley Fair location for future jewelry purchases. They truly take care of their customers. read more

Zales The Diamond Store - Jewelry Near Me - Santa Clara, California

We couldn't have asked for a better experience! My boyfriend (soon to be fiancé) and I walked into Zales today and Kayla greeted us with a warm and genuine welcome. We expressed that we were on the hunt for the perfect engagement ring and she sat down and showed us all the rings that caught our eye. Kayla showed us this beautiful round cut ring with the matching band and we all knew that we had found the one. Kayla, we just want to thank you for an amazing, calm, heartfelt, genuine experience. We are so grateful that you were apart of this process, it truly means a lot to us. Our hearts are filled with joy and gratitude for you, Kayla. See you in two weeks for pick up! read more

Zales The Diamond Store - Jewelry Near Me - Santa Clara, California

I don't normally post yelp reviews but this is my exception. Nia who was and is absolutely incredible to work will took care of our scary situation when it came to my wedding set that was less than 6 months old. It was a freak accident but the entire setting snapped off the bands. Thankfully with Nia's persistence she was able to get my wedding set replaced. My husband and I didn't realize that the ring I picked out on line was actually a ring form a second party (online jewelers) but she never gave up, it took about a week for them to make the decision but if she hadn't we would have been out about $5,000. Thank you Nia!! Thank you, thank you, thank you!! I wish I could give more stars!! read more

Three stars are for the courteous male staff who was patient at our service. Overall an average experience for my diamond earrings gift-shopping for my girl. I found out what a flipped world we live in! - Natural diamond on 10K gold but Lab Grown diamond on 14K gold? The joke's on them: they don't have natural diamond on high karat gold setting in stock at all. And the dude tried to tell us natural and lab grown are the same. Well, Real stone vs. Fake stone. Natural bxxb vs. Fake bxxb. Organic vs GMO. Natural born baby vs. Incubator baby. It's all about preference right? Which one do i prefer? If natural diamond takes hundreds of millions of years to be formed while lab's takes just a few days, i'd take natural in a heartbeat even though it costs more, because it's natural. To flip and downgrade natural on bare minimum gold content setting is a disgrace to mother nature. Wonder why the jewelry industry pushes so hard on lab grown stone, hmm it's definitely a conspiracy theory. BTW, their jewelries are made in other countries. Not sure if i can trust its authenticity. At least label honestly says so. It's hard to trust anyone nowadays, including jewelers in high end valley fair. read more

Definitely see Arlena, Excellent customer service! Always attentive, knowledgeable, and went above and beyond to make sure everything was perfect. Highly recommend buying with her and having her check your pieces for repairs! read more

Due to other locations being closed, this is unfortunately the closest Zales to my home. I come here for all my needs whenever it has to do with promise ring inspections. After so many years of having my ring and not utilizing it, I made the decision to repurpose the diamond and make it into a set of earrings instead. This means i'd have to find an exact solitaire to mine regarding the 4 C's [color, cut, clarity, & carat]. Since my ring was purchased through Zales I wanted to make this additional purchase through them as well. You'd think the process would be pretty straight forward but I was so wrong. First off, the associates couldn't locate our purchase through their system. They searched names & telephone numbers but came up with nothing. Apparently our purchase was so long ago, old profiles aren't kept within their system?? Secondly, I was repeatedly asked if I wanted to upgrade the diamond. Each and every sales associate I came across asked me the same thing. I get that this stems from commission purposes but I was pretty clear in what I wanted and needed. Thirdly, Zales doesn't carry ANY loose diamonds in-house!!! They have single solitaire rings but no actual loose diamonds to look at & compare. These kind of purchases have to be ordered. So much time was spent in the store and I basically left the same way I walked in- EMPTY HANDED. The staff offered to take down my name and number and would give me a call back once they were able to locate our details regarding the initial purchase and options regarding the diamond I am in need of. It's been WEEKS and no call, no update, no nothing!! 1 star. I really had high hopes for Zales and they just didn't come through. So much for keeping my purchases within the same company. The universe is giving me enough reasons to RUN, far far away!!! read more

Zales The Diamond Store - Entrance - Jewelry Near Me - Santa Clara, California

I recently came in for a cleaning and omg the woman who helped me her name is Arlena. She was soooo nice and welcoming. she is so detailed and efficient! She even cleaned jewelry not purchased from Zales! Arlena is the best! 10/10 experience with her. read more

I would not recommend. My wedding band lost a diamond and thankfully they replace it because I always keep up with my check-ins. However, I lost a diamond again and they said they could not replace it because I missed a check in! I went every 6 months but to different locations and apparently they did not keep track. Now I've lost another diamond (because quality) so 2 blank spaces and they won't do anything unless I pay. Why did I pay for the warrant !? read more

Zales The Diamond Store - Jewelry Near Me - Santa Clara, California

Kayla was amazing help with resizing and picking out a gift! She was able to send it in to resize and ship it to me directly to my home in SoCal. read more

Whatever you do, do NOT buy from Zales. These are lab produced diamonds and the quality is the worst. I was given rings from there from someone apparently from Zales. Even after two weeks the rings looked dull and grungy. The diamonds also fall out. You get what you pay for guys and believe me, your significant other knows bad quality when they see it. Don't buy cheap mall jewelry lol. read more

Zales The Diamond Store - A ring given to me, horrible, cheap quality (you can see diamonds have fallen out, after just a few weeks). - Jewelry Near Me - Santa Clara, California

AVOID at all costs. Pricing scams and refunds are extremely difficult. Merchandise is subpar. BEWARE. If you wanted to be frustrated and waste your money and time this is the place to go! GO ELSEWHERE. I would give them NO Stars if possible. Worst customer service ever. Employees are nice. read more

The workers here do not know what they are talking about and the employees contradict what each other say. Zales is probably one of the worst places you could make your jewelry purchases. Believe me and learn from my mistakes. Things go well in the beginning because the workers want to snag the sale, once that is over and done with so is the great care. Don't spend you money here. TRUST ALL OF THE NUMEROUS AND NUMEROUS NEGATIVE REVIEWS read more

My now fiancé and myself were looking into engagement rings, we had a very low budget and let the staff know as soon as they assisted us. We didn't feel judged or less than when we made this request. I had already been looking online and knew generally what I wanted for the budget we had the lady that helped us got us in and out within 30 minutes! Was told for sizing and such it would be about 2-3 weeks which was no problem. Got a call at 2 weeks and was so excited begged my better half if we could pick up the rings the same day! He of course said yes and we went shortly after we got off of work, so excited I forgot the paperwork we needed on the dinning room table but they were able to pull us up by phone number and needed to show our ID (gave them his phone number at first forgot I gave them mine apologized so much for the unnecessary confusion as we had just got off work) Got to try on my ring and I just about passed out it was beautiful have had it for 2 months and it is just as beautiful as the day we got it from the store! So grateful for the staff for all their help and understanding read more

Zales The Diamond Store - My dream ring with my dream man - Jewelry Near Me - Santa Clara, California

I can't share enough about how amazing their customer service is! I came in months ago to get a necklace repaired and the gals were so helpful and made me feel taken care of. Recently, my honey and I went in to shop for engagement rings, and we were so happy with our entire experience! Kayla was just perfect and really helped guide me to toward my dream ring! She should honestly teach a class in customer service because she was just incredible, and I am thankful to have ended our (what started as a disappointing) shopping day with her! read more

Ben and the staff are amazing . I bought a watch and a bracelet back on Black Friday and had a great deal 499 down to 199 and it was Elsa inspired . They have beautiful Disney and Marilyn Monroe inspired jewelry . Also I got a anklet which in the past I laughed at but now I'm wearing it too also bought from here . Their staff also taught me so much about gemstones etc . read more

I have been going to Zales for awhile. My husband purchased a ring from the Oakridge Zales. Nia was the associate who helped him pick a beautiful ring. She was there when I would go in to have it cleaned and warranty check. She was very helpful. We were happy to have Nia continue to help us at the Vally Fair location when we purchased another ring. Nia is knowledgeable of the products and helpful. read more

Nia at Zales Valley Fair has provided the highest level of service to my wife and I for years. She has gone above and beyond on different occasions to ensure we were well taken care of. The quality of the products she provides is also second to none. HIGHLY recommended! read more

I wanted to get my girlfriend something special for her birthday. Nia helped me pick out a beautiful bracelet. My girlfriend loved it! We have since been back to the store and I introduced my girlfriend to Nia and explained that Nia was the one that helped me pick the bracelet. Nia remembered my girlfriends birth stone from our conversation a few months earlier. That really impressed me that she was so thoughtful and considerate. This is the type of service that really stands out! Thanks for your help Nia! read more

Ive been shopping there for many many years. The staff is great! Nia has been very helpful in helping me find jewelry pieces for my wife and I. I highly recommend this location. Everyone is super nice and patient. read more

If I could give -5 I would. My husband bought my ring there in 2014. He also bought his and we even recommended our brother in law. After some years now in 2022 we wanted an upgrade. When we bought it back in 2014 they told us that we could upgrade later on and it just needed to be double the value. When we went to the store we picked the upgrade and when we were trying to trade it the old one it was a complete hustle. They came up with 3 different excuses as to why my ring did not qualify for the trade in. The MOST ridiculous excuse was that we had bought a USED ring! Which they didn't say when we bought it! We never knew it was used! Who would want a used weeding ring?! They were not trying to help us AT ALL. Their answer was "I was not there in 2014 so I don't know what was said" (obviously I wasn't going to upgrade 2 weeks later) instead of providing good customer service or trying to solve the issue. If the guy that sold it to us lied just to make a sale, it was not our problem they should train their personal correctly and they should have honor it. They are not even nice, they are only nice when they are trying to sale. But when it comes down to an issue there's no accountability. Horrible experience! Don't buy there even if they tell you that you qualify for upgrades later on, they won't do it! They will come up with excuses and they will not follow through. My husband had to call them a few times for them to even have an answer. They would say that they will call back and weeks later no call back! Had to keep calling. I won't be getting my upgrade there for sure! HORRIBLE EXPERIENCE HORRIBLE CUSTOMER SERVICE DO NOT BUY HERE. Spend your money at another reputable jewelry store. Not Zeles read more

Always come here for my wife ring inspection or cleaning. I don't like how the workers look at my wife and I like we don't belong here. I mean they look at us like we are poor and got have money. Some of the workers are nice, but some can be rude. If this wasn't the closes location then I wouldn't dare go here the way they treat their customer. read more

I recently purchased a bridal set for my wife for a Christmas present and a upgrade. I get to Zales to find out the ring I ordered isn't there it is someone elses ring so I waited for a ring i was promised by Christmas and now im not getting the set. Did Zales make it right no they just refunded my money which takes a week to go back to account and did nothing for me to help with my siutation. It hurts knowing something I tried so hard to pick out and all the time invested and now i dont have anything to give to my wife becasue i dont even have access to the money because of the refund time. The didn't even try to make it right and when your spending this kind of money and in this situation where it is a moment your wife will forever remember and now i can't even make it happen because Zales did me wrong . Never again the worst customer service possible. read more

I ordered a Movado watch from Zales for my husband for Christmas. UPS lost the package, and has listed the package as lost on the tracking as well as informed me by phone that it is lost. Zales has opened an investigation , and will reply only by email within 10-14 business days. There are 13 business days until Christmas, so it is very unlikely that I will get a refund or replacement in time. This is an expensive gift that I will not be able to replace without a refund. So I am out the money and have no gift for my husband for Christmas. Literally the worst experience I have ever had with a company. read more

Zales as a whole, not just this store, has lost my business forever. Bought an engagement ring, the day after the proposal (she said yes!) she woke up with one of the prongs completely broken off. Took it to Zales for repair, a few weeks later we get it back and find out the gem is BROKEN IN HALF. Took it right back and was offered another repair or a replacement. Took the replacement, weeks go by, nothing. I call to ask where the ring is, THEY NEVER SUBMITTED THE NEW ORDER! Finally got it ordered and received, now barely 2 months later we're already having another prong issue. Design? Beautiful. Sales people? Apologetic. Fit and finish? Crap. Repair turnaround? Crap. Repair quality? Crap. Service quality and follow through ? Crap. Will rely on other chains or local jewelers from now on. Terrible experience for an engagement ring, and absolutely appalled at 4 ISSUES OVER 2 MONTHS. read more

This review is not for the store but it is for Zales.com. I e tried for months to get through via phone email and no response. The online chat feature has been unavailable. All I've tried to do is cancel an order I placed online. I understand the delays with COVID but my May order was pushed out to July which was much longer than the original early June delivery. Today I get a notices that it's being shipped and again I can't get through. Customer service is ridiculous or should I say NON EXISTENT. Never again will I purchase from them. I plan to dispute my CC charges as well read more

I recently ordered a new wedding band for my husband online. I received confirmation via email that my order had shipped. The tracking information received was incorrect. I called customer service to get the actual tracking information, and was told that my order had been delivered. I never received the order. Per Zalea shipping company UPS said the order was delivered. I contacted UPS's automated system about the claim, and it stated that they were still looking for my package. i thought Zales would be a creditable company. I have found this not to be the case. I have been very cooperative with this process, but would like to either receive the item ordered. or be refunded at this point. I will never use this site again. read more

I walked in Friday (09/03/2021), around 2pm, with the intent to purchase an engagement ring. All 3 employees at the location failed to recognize that there was a customer in the store. I stood there for a while and not one person welcomed me or anything. In the end I walked out of the store and purchased an engagement ring from their competitor right across from them (Helzberg Diamonds). If you want to actually be able to purchase a ring (jewelry) and have great customer service then I suggest going to Helzberg Diamonds! read more

Never get a Zales credit card!!!!! They try to rope you into getting one when you make a purchase from Zales. It's been over a year and I still haven't even received my card!!! There are also a lot of hidden fees!!! Their customer service is horrible!!! I will NEVER make any purchases again from Zales!!! Kevin J. read more

Warranty is garage. They find or create systems that allow them to not honor their warranty. I paid $3,000 for a ring that is now useless because, 1) I had to go put of town and there was no Zales within an 8 hours drive to get my inspection. The inspection went 10 months instead of 6. They changed their computer system which drops inspections I formation. Go for honor...not name recognition. read more

Twice I tried to order a ring from Zales online and both times they cancelled my order because the item was out of stock. A complete waste of time. read more

If I could give ZALES less than 1 star I would! "customer service?" telephone line is NON-EXISTENT "chat" session ( in my case with "Jazmin M) equally useless. Purchased a ring for my wife at the SARASOTA FL/UTC STORE ! Stone fell out of my wife's ring after 6months. I was willing to pay for repair. store WOULD NOT "inspect" the ring WOULD NOT give me any kind of estimate or time frame as to when the work would be completed. DO NOT SHOP AT ZALES--I WAS STUPID YOU DON'T HAVE TO BE read more

I went in with my partner looking for engagement rings and although we were welcomed in, we were not helped in any way. I wanted to try on a few rings and was waiting at the counter looking at some of the workers. Despite there being 4 employees and only my partner and I in the store, no one talked to us to help. Never coming here again. read more

they will steal your money if you try to return something. I returned an item the next day bc I decided I didn't want it n they sent a check 2x allegedly I never received it. then they said they would give me store credit never received that either. They are hostile and scammers I will never do business there again read more

On Aug 28, 2020 at 3:58 pm I made a purchase at Zales. com for a locket for my sister. Her birthday was on Sept 18 I thought this would be the perfect gift and would arrive in time to surprise her. I looked on website to see if they had the option for curbside orders, which would be great just in case the order arrives on her actual birthday. Due to the Covid 19 I thought this would be a great option and placed the online order. The next week I called to inquire about having a picture sent to be placed inside of the locket and was told that this option is for certain orders. I also wanted to know once my order will arrive at the store would I call the store to have the curbside order fulfilled. I was told they are short staff and can not do curbside although the website clearly states curbside. My order was ready on Sept. 4, 2020, but curbside orders were not available according to the clerk by phone, and there have been multiple shootings at this location. I did not feel safe between Covid 19 and the shootings going into a Mall for a locket that was stated to offer curbside assistance. I called customer service to figure out my next steps, but they were unable to locate someone at the store. On the email it stated if my order was not picked up by 9/19/20 it will be returned, and I would obtain a Refund. My sister was unable to get her gift and I decided to wait on the refund. I called customer service and the North riverside store with the inability to have my money refunded back into my account. I contact the store the Oct 2. 2020 and spoke to a representative that stated "she would refund my account ". It is now Oct 25, 2020 and I have not received a Phone Call, Email, Or any correspondence regarding this transaction. This was a horrible experience and I will not be doing business with Zales in the future. The customer service and follow ups are horrible. My sister never received her gift and the curbside option has not been updated and is still listed on the website. The information that is being displayed on the website can send a contradictory message of services they offer. read more

My husband bought me a Disney Maleficent pink sapphire and black diamond ring there 3 months ago, I wore it 3 times...yesterday I wore it for Easter and during Easter brunch I realized my pink sapphire stone had fallen out... Thank God I found it eventually on the floor. I brought it back to where It was purchased (Zales) and the woman was rude and told me I would be charged to fix it and it will take at least 3 weeks to get back. Bad business!!! Crap made jewelry!!! read more

They made my husband's ring one size too small and charged us for their error to resize his ring. They mixed the gold with nickel which caused such a painful rash, my husband can't wear his ring. He had a cheap $25 ring from Walmart that didn't cause a rash but they insist on charging to coat the ring even though their dishonest practice of using subpar materials caused my husband pain. I contacted BBB and they are still unwilling to fix at no charge. They have lost my business for good. read more

Find somewhere else to go!! Bought a ring a little over a year ago... Got that ring for 0% interest for 12 months.... After proposing to my fiance she said the ring looked dull and was not exactly what she wanted so we took it back for an exchange we found another ring and due to the price difference of both rings the new ring was available for 0% for 18 months so they did an exchange and returned the other ring and told us everything was good... Fast forward a year later I'm making payments on the new ring and I notice a $420 interest charge on my account so I call zales and zales tells me that's a commenity bank issue so I call them they flip flopped me back and forth for 3 days until I get someone who understands the situation and files a dispute they say I need to wait 90 days to get an answer... I get close to the 90 days and still no answer so I call and they tell me the sales person in the store did the refund on the 18 month plan and not the 12 they conveniently made every payment I made go to the 18 month plan so my 12 month plan was never gonna be paid off in time.... I then hear today that it was my fault and I should have called within 60 days of my refund to make sure it went through properly.... When I was told at the store that there was nothing I need to do incompetent people no one knows anything spend your money elsewhere! read more

I make the same payments every month, on time, and Ive never paid off my entire balance at once. For some reason, after I already made my payment this month, Zales decided to take the entire balance out of my checking acct fraudulently. When I called to have them reverse it so I could pay rent, they just said it would take an entire billing cycle and didnt care. I now have to report the fraud to my bank and hope theyll work with me because Zales wont fix their mistake. Dont shop here. Or at least dont put anything on a CC or open an account with them. ​ read more

I bought 2 diamond earring sets of the same kind on Dec. 16th for the kids for one of their Christmas gifts. One I received as expected and the other is still in limbo. I reached out to Zales and they say it will take at least 2 weeks before they can provide an answer to me. I said it was for Christmas and could I just get a refund or go into a local Zales to get an item of equal value. Instead of trying to be of some help, the agent repeated the same generic statement. Needless to say I'm unhappy and will never purchase anything from them. read more