If you're on a certain budget and in search of a good place to buy an outfit for something special coming up, Zara would be it. Many of the outfits and looks are inspired by designer labels but without the designer price tags. Zara carries clothing for Men, Women and Children. Other stores offer Zara Home merchandise. They have free shipping to your home if you prefer not to carry it with you, return policy is pretty fair. Trends come by quickly as fashion constantly changes by the season and by eras. On occasion I'd come to buy an outfit, not necessarily come by for the basics. But the shoes aren't bad either, not the most comfortable. Proud to give a 4 out of 5 star rating! read more

Came and spend $$$. When I went to wash all my clothes I noticed the jeans I purchased had a huge hole along the waist. I then went to try and find a phone number for this location. All 3 phone numbers were disconnected and did not work. I finally found a general number and it said go online and hung up on me. Horrible service from Zara. I was hoping to call the ala Moana location to see if they had any more and if they could set it aside. But nope. I'm very disappointed. The staff is okay, not very friendly but not exactly rude. read more

Zara - Purchased pants with giant hole along - Women's Clothing Near Me - Honolulu, Hawaii

Every time I come to this Zhara location, I got severe sick after! AC is so freaking cold! When I came there first time in April, I had one week of high fever, running nose, and cough. I thought OK it can happen and I just came from another climate. But when I came there this week, I got sick again it's ridiculous! It's not possible to be so cold. I just spent about 15 minutes and I got called again. Guys please can you do some it's the most cold shop in Honolulu ever!! It's not a joke it's serious. I have bronchitis again. There is nothing about service or clothes, but I would never probably go there again because of severe cold temperature inside!! I made reels in my Instagram about what I bought. I'm totally happy with it but sorry guys it's too cold https://www.instagram.com/reel/DYijGHEPzlQ/?igsh=MThvNzc0dGxmOGU5dg== read more

Great place to shop if your heading to mainland and need a nice looking coat at a great price. Some great finds for work attire women's pants etc. Also found a cool beret there. Good return policy & staff was friendly. read more

I love Zara , I mostly shop online for my daughter she wears a 4t but for some reason it runs big, but all good! The service here is awesome too. I ordered something online but because I picked it up too late , she refunded me and gave me the same price for it cause it was on sale! Winning!!! read more

I come in and look every so often, but I hardly buy from here. You can rarely get help as I hardly any salesperson on the floor. They sell mostly clothes, but also shoes and bags. The women's section is on the second level. If you walk in the store you'll see escalators going up to the third level. That's where they have the men's and kid's sections. Their clothes are stylish, but I feel most people in Hawaii don't dress like that, unless they're going to some kind of event. I'm mostly a jeans and T-shirt kind of person. read more

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Still trying to give Zara a try... Located right beside Nordstrom in Ala Moana Center this two level clothing store is quite huge the ground is all women and the men and children on the second level is quite impressive with a good selection of clothing that I've been meaning to check out on a regular basis and as much as majority are lovely there's always something that doesn't interest me...the long lines. There may be a few items I'm interested in and give them a try only to be discourage to have long lines...really long Ines with other staff I'm not sure if they're there do assist or just do this on purpose. The staff isn't the friendliest, greet, or just welcome you whatsoever and the great priced is somewhat there though when you need to make an effort versus vice versa there is something not right with the system here that doesn't make it a great shopping deal for me. read more

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There's a big 60% sale off on everything and the checkout line is 60 people deep yet these clowns only have two registers open. Very poor customer service. read more

So glad that this European store made it to Honolulu! The store is nice and big. Very spacious with the clothes lined up against the walls! I like that the c!others are spread out and not all squished together in racks! They have stylish and reasonably priced apparel for men and women! My daughters have bought many items including tops, skirts, sweaters, dresses and coats! We always try to go to the After Christmas sales! They're fantastic because they're marked down so low!! The lines can be long but worth the wait! If you don't have time to try the clothes on, you can always return it! Nice return policy with receipt! They have handbags and shoes too! Be sure to check it out! The staff are really nice and friendly too! read more

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I got terrible experience here with Tiana at the register.She was so rude to customers with mean face . It seems like she is not the right person at that position . A lot of tourists came from all over the world but she gives them bad vibes about Hawaii. I also came here with my family members enjoy my vacation. But she ruined my day because of her bad attitude. I had a lot of experience with Hawaiian people was so kind and nice but she wasn't . I feel like someone needs to take the place of her not to make upset visitors anymore. read more

Zara - Women's Clothing Near Me - Honolulu, Hawaii

HORRIBLE CUSTOMER SERVICE. I believe a young man named Edmar is the store manager at this location. Strict store policy's I've never heard of , very long lines and very rude staff . 1. My mom walked into the fitting room with me to help me put my clothes down in the fitting room. she was back there for less than a min before a woman working the fitting room yelled very aggressively at my 68 year old mother " hey you you can't just be back here like there go wait outside" (Mind you in hawaii we address the elderly by saying auntie or uncle) . My mom calmly responds back you can say it in a nicer way next time and instead of apologizing to my mom the woman attempts to argue with my mom to the point where my mom had to walk away from this woman to stop the argument. 2. Once I was done trying on the clothes I hung them all back onto the hangers and take it out to put in on the clothing rack . I look to the same woman working the fitting room and said thank you. I was shocked when she rudely yells at me "hey! You can't just do whatever you want back here you have to hand me the clothes" ( in my mind I was thinking you're lucky I even brought it back out to you) long story short she attempted to argue with me and didn't want to give me her name kept yelling "store policy " so I had to walk away from her as well to stop the argument. 3. She was a very rude and a bad representation of Zara and Zara SHOULD do a better job at training their employees on better customer service and on respect. read more

Zara - The rude woman working the fitting room at Zara - Women's Clothing Near Me - Honolulu, Hawaii

Zara was having a sale of 60% (July 23 -24,2025) off on select items and some items more than 60% and some less. So we bought a few items. When we got back home (we live on another Island), we peeled back the price sticker which said $39.99 with a red dot that said this item was also 60% off the $39.99. What a deal we thought, but under the sticker the original sticker price was $29.99. So Zara raised the price by $10 and then discounted it by 60%. We were deceived by this marketing ploy. Unethical business practice. read more

They've always had terrible customer service, and haven't changed years later. Will not support a business who feels as if their customers mean nothing. read more

Get ready to wait like no tomorrow. Store manager needs to better manage their flow of things. One person on the register while you got four others in the dressing room. Situational awareness training needed for manager. Send help. I was hangry. read more

Always a long line at Zara, unfortunately. Wide selection at OK prices. They've got to staff the cash wrap more than the fitting rooms. Today, nobody was manning the two cash registers on the second level. Three cashiers were on the first level to man this line pictured here. Ridiculous read more

Zara - long lines - Women's Clothing Near Me - Honolulu, Hawaii

I always find cute items here- and so affordable, especially with their frequent sales. Love buying gift for the grandkids or even for myself sometimes!!! Went to the flagship store in Madrid and it was awesome- they had a lot of home goods and merch for the kiddies. Love going to the different store locations all over the mainland and in Japan! Good quality too! read more

Incredibly rude staff. I understand that working retail can be difficult at times, but at least pretend to like your job. As for the clothing itself; it's hit, or miss as with all fast fashion. I've had a few items that lasted a while and fit well. Several things I've bought there ripped on the first wash. read more

Oh my goodness. Writing this review as we wait in the line to return something at Zara. They have 2 lines separated, one for return and new purchases. And we've been waiting for 20 minutes. And when I finally told someone that we needed help, he made us feel like we're bothering him for asking for help. Ugh. Sorry Zara! Your stuff is okay, but your staffing sucks really bad! read more

Purchase the product online If the online item is exclusive we can return them but they can't exchange them to different sizes and colors. Most of the other retail stores allow us to. They should change the policies. We are very upset about the currently return policy. I feel very unhappy with the customer service and I feel disappointed due to the employee not being able to help me. read more

"You can run you can hide But you can't escape my love... Here's how it goes You and me Up and down But maybe this time We'll get it right Worth the fight 'Cause love isn't something you can shake... When it breaks all it takes is some trying" -Enrique I. Hola! I have to admit I didn't expect much walking into Zara, well besides the amazing air conditioning and high ceilings! Zara is considered a Fast Fashion company that originated in Galicia, Spain. Not exactly Haute Couture level, but hip shaking on the streets, nonetheless... I've now been to Zara a couple times - once I found an amazing pair of clearance corduroy jeans. It's form "suck it in" fitting, but any Zoolander fan would grab and squeeze arse-in! On my latest visit serendipity brought me back... basically I needed a crossover bag for my European vacation. So after an entire day of striking out... trust me, I looked everywhere with nada... no bueno! Only super tiny "Richard Simmons" Fanny Packs or man-PURSES that resembled... well PURSES ugh! /sigh Zara to the rescue! On a whim I enter... why not. I didn't expect positive results, BUT... tired of searching all day, I walked straight up to the first employee I encountered. "Keeyan" or "Keyan" was his name... I explained what I was looking for and without hesitation he left his cashier area and walked me to several areas of interest. On our third stop I came across exactly what I was looking for... a "Combined Belt Bag" that has a Minimal Classic-Look with a tinge of Burberry. And best part it was only $35.90 which was well under my budget price. Oh, snap! So, after trying it on and Vogue-ing, Catwalking, and Moonwalking across the runway... I decided to purchase it! The young man that dropped everything and helped me also rang me up! I thanked him, he blushed, sorry not exactly sure on name, either "Keeyan" or "Keyan". I explained how his 5-minutes of help, made me purchase that bag I was looking for all day long! Gracias Zara for helping me in the WIN column, and please let this young gentleman know how pleased I am w/ his awesomeness! See you in Europe! Ahhh ANNA KOURNIKOVA! Te Amo;) read more

Zara - Score! $10 clearance corduroys for my Italian photo ops;) Yup I squeezed in Italy, as well as in the cords lol! Ti penso ogni giorno. Ti Amo - Women's Clothing Near Me - Honolulu, Hawaii

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Extremely poor service, long wait times, only one cashier despite having 3 POS systems. A manager came out to advise on my transaction and didn't say anything to me or look up after I waited 15 minutes at 11am, empty store save for the checkout line. He then went back into the storage room at a leisurely pace. Really sad. Shop at COS online instead, better quality, similar but better styles. read more

I like how spacious this shop is. Easy to walk around, and I often find pieces I like. The only sad thing about store is their checkout counter. Cash register is on but no one is there. After standing in the line for 5-min, someone said "I'll send you downstairs." No "hi" or "sorry for the wait/inconvenience." Then downstairs... a line keeps growing but no help comes. Only 1 clerk helping a customer. I see clerks in and out of the fitting room and walking around the floor. Wish they have more ppl when that's the only cashed open. read more

Such horrible customer service. Ordered a month ago. Delayed 3x. 3x customer service told me to wait 24-48 hours more til they'd refund. Then lied and did it again. Then tried to revise history and maintain a totally different narrative til i told them i had screenshots of the chat, then they fessed up, but still wouldn't refund the $. Zara is begging for a class-action lawsuit witholding customer funds for goods never delivered. Looks like they'll get one, based on these other reviews. Such a low bar is set for average customer service, it's astounding in 2024 that ZARA can't even maintain it. read more

Zara - Begging for class action lawsuit by wiping cs chat history, revising what was said, not honoring return policy, holding client $ hostage. - Women's Clothing Near Me - Honolulu, Hawaii

I must have gone at an off time because the store was empty and lines were short. (Tuesday around 5pm) Selection was pretty good and the merchandise was well organized. The cashier and the sales person on the were friendly. However the fitting room associate (European lady) was horrible and almost nasty. She clearly did not want to be there because I heard her complaining about Zara to another associate non stop in front of customers. read more

Cutest little children's clothes... and AFFORDABLE!! I'm always so amazed at how expensive kids clothes are, especially for the toddlers. A close friend of mine is having her second baby, and I realized that I didn't have anything for the soon to be "big sister." Ran to Zara this afternoon to pick up a small gift. I would give them 5 stars if they had more registers open, but I literally waited in line for almost 30 minutes. If I didn't need the gift by tomorrow morning I would have put the clothes back and walked out. read more

Zara - Cutest outfit for a little girl who loves yellow - Women's Clothing Near Me - Honolulu, Hawaii

i bought 3 things in 2 different transactions, 1 transaction was upstairs in the mens wear i purchased a sweater then i went down stairs and bought 2 more things. i asked for 1 bag in total so i didnt have to carry so much, the girl at the register offered me a texted receipt or a printed one and i had asked for the texted one. never was texted the receipt and walking out the door the detectors buzzed and i let this rude ass lady check my bags and the person upstairs at the register forgot to decensor the tag from my sweater. the lady asked for a receipt and i looked through my messages only to have no receipts sent still!!! she started giving me dirty looks and at the register the girl said "i only rung her up for the pants and shirt" and i told them i bought the sweater upstairs and they didnt believe and so i was then treated like a thief until the person upstairs came down to confirm i in-fact did buy the sweater. no apologies or anything but dirty looks. read more

Love the clothes and the ambiance. Been watching a lot of influencers try on the newest items and was so excited to shop. We found a few thing... went to the cashier and she was so ... how can I say it... her face looked like she didn't want to be there and/or we were bothering her. Too bad. This would have been a great shopping experience if it wasn't for the cashier. I hope management reads this and does something about it. A smile and a hello is all I ask. Not, "do you want a bag"?. Smh. read more

My mom, sister, and I had a great experience at Zara today because of Matt and Kyrie. They were both so helpful to us in doing stock checks and bringing us the clothes we were looking for. We had a LOT of requests because we had looked online and wanted to try the items on in-store, and they were more than willing to check every single one. While both associates were very kind, Matt really stood out because of how patient and caring he was with my family and I. He made us feel very welcomed in the store and when we came back after eating lunch, he said he was so glad that we did because he was worried that we hadn't gotten everything taken care of when he went on his lunch break. Overall, we had a great experience at Zara thanks to these two associates. Thank you Matt and Kyrie! read more

Take too long to pay, get help, and picking up orders. Big store not enough staff, specially 2nd floor. All the time, I need to look for someone in the fitting room. They chatting in the back or pretending fixing stuff in the back. I went to Zara all over the world and only Hawaii is like this. read more

Update 11/25/22 Went to make some returns (crappy quality, bc obvs...) ugh and had 20 mins time of standing and waiting for... idk what. The employees were doing stuff but NOT cashiering. Just like hanging out, talking.. poor af customer service but anyway I had an epiphany. I'm DONE with fast fashion. So thank u Zara at Ala Moana for helping me. Consider: TIME. Is it really worth it to walk around, get tired, try stuff on, wait in line for EVER, and then inevitably have to return something, so you gotta go back to the mall, find parking, bla bla bla and then wait in line for 30 mins to get ur $15 back? Like is that a value? Idk. PRODUCT QUALITY. Add on the frustrations of just like. Unhappy employees, really really poor clothing quality (I'm always finding holes in brand new clothes?!) and the clothes last like 2 washes, then you gotta go buy more? Is that a value? Idk. ETHICS. By now we know that fast fashion brands are terribly horrible for human rights, global economy, the natural environment... tbh it's lower on the list but still important and if we can be more moral by NOT supporting fast fashion, then it's cool. So anyway I decided I'm done with waiting, faux value/savings, rude salespeople. I found some cool consignment apps (better for the environment and good prices for designer apparel) where I will be shopping from now on. read more

Customer service here is terrible. Just wanted to exchange a Christmas gift for my daughter as the size was too small. the cashier was very nice but the manager or supervisor was super rude. Said I could only exchange for the same item which was fine but they only had the same size we had in stock. I asked what can we do then and this guy tells me it's not his problem and walks off. I don't shop here and probably never will with people like that working there. Not to mention I had to wait 20 minutes for them to tell me I can exchange or get a credit after a sales associate told me to wait in line to get a credit. Spend your money at a store with local ties or at least better service. read more

Zara is a mall store, The Gap or Old Navy quality, but Walmart price - that is how I can best describe it. The store has a lot of selections and price is down to earth. We absolutely love this particular Zara at A la Moana Mall. Beware that weekend can have long lines at checkouts. read more

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I've lost a couple pounds and all those pairs I recently bought 7 months ago are now falling off my hips! Alright! Just what I've been wanting them to do! Haha! So it's been that way for a few months and my putting off looking for ones that fit better is making it increasingly difficult to walk without having to pull up my pants every few steps even with a belt. Earlier tonight my hairstylist at W Salon Lyn suggested I try finding jeans here. What a relief! :D The entire first floor is for women. This place sells more hip and stylish clothing that perhaps fits juniors to the more curvier woman but not too much on the larger side: Shirts, blouses, long denim jeans and shorts, shoes, accessories, dresses, etc. They have items normally found in clothing stores but the one floor I stayed in kinda sorta reminded me of an H&M yet a little different trend vibe from other stores. It's nice to have different types of stylish clothes available to select from :) The denim pant material sold here have a nice medium to light-weight hand and are stretchy and not stretchy, with horizontal cuts (in the legs) or none, so whether your inseam is long, medium, or short, you will probably find at least one style that you prefer here :) Key is to just try on a size based upon your measurements and adjust up or down from there. If the waist fits, hips hug your curves, knees are in the right place, and the length is not to short or long, you've got a great pair Really helpful customer service. Tell them what you're looking for and they'll ask a couple questions about size (better to give them measurements if you can), cut, and fit, then they'll head off to find what you hoped to find. Follow them around so they can ask you whether what they find is what you envisioned. Roam around looking at the various styles and head to the dressing room left of the cash register counter/bar on the far left side wall. You can take a max of 10 items into the room. They'll ask for the number of garments in your arms, give you an appropriate garment number tag, and direct you to a fitting room. There are thick, stylish black fabric that covers each fitting room that one draws closed shower curtain-style to change in privacy. There's a long bench in each room with just enough space to comfortably change. There is a mirror along one side wall or you can go outside to the front for the larger mirror at the dressing room entrance or ask the clerk for their opinion about fit. If you like the fit, let them know. If you want the fit to be different, let them know. If you want a different size, let them know. In every instance, they will help! After checking their mobile stock check device and they see the item you want is available, they will call another clerk to bring back the size and or style that you want. Everyone was so helpful. The first clerk guy pulled apart the denim jeans displayed on the risers to find the sizes I should try. He even scoured the floor until he found the item he couldn't find initially. I liked the jeans styles that fell more at the hip rather than ones that start at the waist (called high-waisted). I also have a petite inseam so the denim jeans I found were more well-suited to my hips and inseam. At the moment, their shorts are on trend decorated with pearl, embroidery, and large rhinestone embellishments cut high at the waist. That style is not exactly great for my body petite shape at the size I'd need to get. For the blouses and dresses - Think I'd be interested in the styles if I had been in the market tonight. I saw classic and trendy with inspirations of country and definite metro without being being too overboard. Interesting pleasant style touches :) The cashier counter people were also pleasant and quick to help. The girl I went to initially got busy and another one who just arrived asked to take over. I was out of there in 30 minutes! I ended up with two pairs of stretch jeans in black and another in dark blue. For the price ($29.95), quality, satisfying hugging fit, and look at the butt (it's not so loose now!), I believe I got a really great deal. They've got a sale going now at a few $12.99 sale racks at the back in front of the cash register. Success is finding at least a couple jeans that fit! Worth my while to come here and I'm glad I did. I really just wanted to go with two pairs for now until I lose more weight Hehe :D Thank you for guiding me to my new tighter fitting jeans, Zara clerks and W Salon Stylist Lyn! :D read more

Zara - Zara is on the Ewa end of the Ala Moana Shopping Center on the 2nd floor across Nieman Marcus :); entrance is at right! :) - Women's Clothing Near Me - Honolulu, Hawaii

Customer service needs major improvement. Workers ignore you and when you ask for help they aren't friendly. I've encountered two or three very nice workers, but the majority aren't. Not sure if this is how they train their staff to be. Fitting rooms still aren't open and if you try on clothes out on the floor, there is a "no over-the-head" policy. Meaning, you can't try on any tops or shirts. But... you can buy the item, try it on next door, and take it back if it doesn't fit... Why not just open up the fitting rooms and take the proper cleaning and COVID-19 precautions like every other store in the mall? That would be too much effort for them I think. read more

Rude staff. No help. No greeting. No social distancing. People rude and b*tches in line not social distancing asking "can you give me space?" When they're clearly not from the same household gathered together in a group talking in the line as I was on my cell phone minding my own business. I gave them the space, she was like "Sorry" but whatever I said it's okay. I wish they would enforce the social distancing in the store but the people that work there don't care enough to do anything about it. The Zara's line for the registers never had any social distancing throughout the pandemic, everyone lines up like pre-pandemic lines close together especially when it's busy with sales as it can get long because they only have one register line. Then this b*tch asks me for space for her selfish self cause she's "so special" *rolling my eyes*. Girl, have fun going to crowds especially in airports, concerts and theme/amusement parks where there's no social distancing, you'll be side by side with vaccinated and unvaccinated people. Zara is not my style but I come here occasionally with my family to go shopping. The store is disorganized, can't tell the difference from employees and customers. This elderly lady thought I worked there, I do not. No one to check on your shopping, if you need any help with sizes or different styles. The organization is messy. No help, no friendly greeting like "hello, welcome, how can I help you?". The fitting rooms are still closed, so you have to buy the clothes to try at home then choose to keep or return them. Have your receipt because apparently this Zara has a horrible return policy compared to Macy's and other stores with better policies and customers service. The employees clearly have no customer service training, thinking that treating their customers rudely that they will return but they are losing more customers by the day. Zara post-COVID is definitely a downgrade from similar stores like Forever 21, Urban Outfitters and H&M. Although, I'm more of a Macy's, Old Navy, Ross and Target person. Forever 21 style is beyond my age group. I wouldn't recommend going to this store. Just order online, get it delivered to your home if you really want something from Zara. Go to somewhere where you'll get good customer service like Macy's, Bloomingdale's, Nordstrom and any other department/brand name store. read more

Yep, after reading all the reviews about customer service, this branch hasn't changed. One cashier. One looong line. Been waiting 30 minutes to purchase 2 items. "No line downstairs," they say. There's been a long line upstairs for the last 30 minute, so why not have that cashier where it's busy? I'm not about to walk downstairs after waiting 30 minutes upstairs only to stand at the end of the line. But I like the linen shirt I bought, so that deserves the two stars. #firstworldproblems read more

11:40am. Upper floor, Ala Moana. Standing in line to pay. Eight people ahead of me. One cashier. One female employee standing against empty clothes rack, chatting with another female employee who is holding two pairs sneakers. I'm told that if I don't wait to wait here to pay, I should go downstairs. 11:51 Five people to go. Still only one cashier. 11:59 Three people ahead of me, eight behind me. 12:10pm. At register. Cashier is the only one here busting her okole. read more

I bought a bunch of clothes online the first time and they all fit. Then when they had their end of summer sale I bought a bunch on sale and thought I was saving so much. Unfortunately when the clothes came in almost none fit. They sizes were either too big or too small which I found was crazy since I bought clothes from them before. Sizes I feel should be standard but I know they change by fashion house. I tried to return them once but I guess you need a QR code that is attached to the email once they ship it to you. However when I got to the store we could only see the the clothes I purchased and the track your shipment label. The employee tried to help me as well as the manager. They gave me the number to the customer care on the mainland. Long story short I had t press track my package on that email and then it would have popped up. Didn't have to call any customer care and took my clothes down. Fortunately same salesperson helped me. Super kind super patient because I returned 11 items. Pretty bummed because that's a lot for $100!! Love my Zara clothes but sometimes I guess trying on at the store is easier. read more

I love Zara normally but both shirts I got, ripped. And the customer service is the worst customer service ever. If you don't have your receipt they don't do anything about it. read more

Zara - Ripped - Women's Clothing Near Me - Honolulu, Hawaii

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I love a lot of things, you can add Zara to one of my loves! This store is so chic but yet budget friendly. Fashion looks like you broke the bank, but very affordable. Store makes it look like it's a high end store on rodeo drive, but prices are not. They always have sale racks that I love. Clothing is for fine dining, work wear, to chic casual. They sell shoes, bags, perfume, and jewelry. They have everything to make you look like a supah Star. I think they have something for everyone. Their fashion is varied and I'm sure you will find something. I always do! They have men's clothing too! Staff has always been very friendly and helpful. Lines to cashier is long at times but goes by very quickly. Store is huge so the inventory is huge!! I love to shop so I can stay here for hours! Already planning my next visit! read more

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