Horrible service. AND. You need to fix your ring packaging. If people can't try it on in store and can't return if the cardboard is opened. NO ONE IS BUYING IT! read more

After years of ignoring Zara, I now recognize that I like their styles and that it is very reasonably priced. This is in a great location with a good variety of clothes. read more

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Came in for a pair of shoes in size 41, as this was the only store that had that size, and kiana was sooo helpful. She also gave me some nice tips, and helped me decide on a pair of shoes. Thanks so much girl. P.S - I've complained to customer support about this, but Zara you all need to start catering to ladies with bigger feet, sizes 41, 42, 43 etc. there is hardly ever stock either online, or in stores, come on! One of the managers said they usually only have one size of 41 in stock, that's unacceptable. Ladies with big feet need love too, and we are Your largest market. All my friends and I, across the word, have complained about this a lot. I'm a huge Zara lover, so it's always heartbreaking to discover that items I like, are unavailable in my size. read more

Zara - Men's Clothing Near Me - New York, New York

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Customer service is lacking here. Everything takes forever here so make sure you have lots of time to spare. When you try on clothes, expect very long likes for the fitting room. The lady working at the fitting room will not accept any clothes not hung on a hanger. You must hang everything that you don't want back on to the hanger for her. When you decide to buy clothes, there is always a long line at the cashier. One line is for purchasing clothes, the other is for returning clothes. I like the clothes here, it's a pity the shopping experience is never delightful. read more

No complaints here. I was looking for a Zara in NYC where I could get a pair of their shoes. I've heard great things about their shoes. This location was really nice. Great selection of shoes, and of course clothes. There wasn't a shoe section, however, they were just spread out throughout the store- which wasn't really a problem. read more

I came to this Zara location to look for a pair of black slacks for work. I picked a few pairs and went downstairs to the fitting room to try everything on. I was pleasantly greeted by Elisa. we both agreed that none of the slacks I picked looked very good on me and that the material was too thick in the waist, also her being very thin as well she suggested a pair she thought would look great on me. high waisted black dress slacks.. Well, I tried them on and I LOVED THEM!!!!!! I bought 3 pair. Elisa did an excellent job helping me put together my order so I could wear the slacks out of the store and gave me the phone numbers to order them from other stores. She also assisted me in finding other locations of Zara's to purchase more pairs as well as ringing up the order. I wish all sales people were as good and helpful as Elisa. It's so obvious how much she loves her job. read more

Zara - Men's Clothing Near Me - New York, New York

First, a big Zara fan. A lot of my clothes are Zara! Pants, shirts, jackets, hoodies, vests, and now shoes, you name it I've got it! This Zara is very nice, all the clothes are awesome but, I just have one problem. The staff are sometimes INCREDIBLY rude and unhelpful. So here's the deal, my step-mom was harassed by one of the employees! She was using a bag that she was going to purchase to hold clothes. A staff member came and harassed her about using it, saying things like "Your going to purchase that bag right?" and then "You aren't lying to me right?" What an attitude. When I came into the store and found her she told me everything. She also included that the staff member was staring at her. Total weirdo, an insane staff. I ended up getting these shoes, pants, and shirt. The checkout people were nice, kind, and helpful. We returned some clothes, but that's fine because the ones we didn't return weren't just A-OK, they were fantastic. I highly recommend this fashion business, but watch your back because sometimes the staff are rude, and very unhelpful, as well as unprofessional. read more

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awful client service. Men's floor fitting room was closed and when I was trying some pullovers and jackets over my t-shirt they sent security to tell me that I had to go two floors down to try the clothes. Ridiculoy approach. I ended up leaving everything there and they easily lost 500.00 in sales. Even worse the security followed me around the store as if I was a thieve. Really embarrassing after I had bought almost 1000.00 in clothes for my wife. Shame on the store manager. This happened on Jan 29th 2023 at around 2pm. Store located at 500 Fifth avenue. Please check the shift for the security and management. very unhappy client! read more

I'm not much of a Zara shopper but I do like this location. I'm trying to figure out why the reviews are so low for Zara on Yelp. It's busy busy busy in here so if you are the type of shopper that wants personalized service, don't expect that from a Zara. Head to a more high end store for that. I have found some nice pieces in here though I'd say some items are overpriced for the quality. You'll definitely find pieces that can be worked for both day and night wear. The store was pretty organized the numerous times I've been inside. read more

I wanted to review this Zara's yet I totally forget oh wow, anyhow this location is suitable for a shopper. Ok let's define suitable ....the clothes are beautiful, the location is great however nobody is at round to help you with your purchase. I personally like a little assistance from somebody as it makes my purchase better and for all consumer. Since I am the consumers please next tome Zara personal help a sister out. I will drop an easy 100 dollar let's work together. *****purchase some black sweaters love them read more

Hello World, Did you know that this Zara has registers IN THE DRESSING ROOMS?! They do. They really really do. And because I wanted to change into what I bought, it saved me probably 30+ minutes in lines. I am in love and I am debating between wanting the whole world to know and wanting to keep it a secret to prevent the (inevitable) line at the new glorious dressing room registers. But I am gracious and kind so I'll spread the good news. Don't make me regret it, World. Best, Katarina read more

The line to return an item was 40 people long and 1 cashier !!! The manager said there is nothing that can be done ....avoid this store , it's a disaster !! read more

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I could talk all day about Zara as a brand but this review is specifically about this location. The stock is inaccurate to what online says, employees are short with you, or lackluster about taking care of customers and the store. There is no logical organization to the store layout or where clothes are placed. The dressing rooms are an absolute joke. Even if I loved the clothes I'd be reminded to buy them from this particular location. read more

By far, the worst ZARA shopping experience I've had. Zero stars is what is deserved. Store employees are rude and inattentive. Not one offers assistance. They're too engaged with other staff to even care if a customer is in front of them, plain as day. I really hope this store closes down. I wish them all that they deserve. Don't forget where you came from, folks. It's retail, not medical science. I've worked retail, your conduct is unacceptable. read more

It's no wonder this Fifth Ave location has such poor reviews. And shocking that such a company would not be able to update their store hours on goggle search. I came to the store 15 mins before 7pm. Knowing what I was going to purchase I immediate grabbed a top, pant and coat and did another quick walk before heading to the register when I was then approached by a very aggressive sales person repeating as she followed me "we are close" we are close! She then did the same to all of the customers she walked by making us all feel uncomfortable and rushed. How would we know if perhaps we have all goggled the store hours before arriving ? maybe the security should had mentioned something when we walked in ? or make a closing announcement ? These are hard times and both your company and employees should be happy to we are giving you business and treat us more kindly! read more

Things haven't changed much here. The dressing room staff definitively need training on customer service as well as conversational English. The staff at the dressing room brought me to a room and proceeded to count all the pieces I had (not that it matters since they don't count your pieces when you exit - so it's a complete waste of time). She took all the pieces out of the in-house shopping bag and proceeded to hand them on the hooks. The only problem is there are enough hooks and the 3 hooks there didn't hold much. So a lot of pieces ended up in the floor. At some point I needed different size and stepped out of the room. The attendant kept bringing people into the dressing room but ignored me. I kept saying " excuse me" but she kept ignorant me. After a few tunes, she finally turned to me and told me she is coming to me, as if I am being impatient. Even after that she went back to bringing a few people into the room before "coming to me". I had a too and a dress which I asked for a smaller size. I SPECIFICALLY told her to bring back the 2 pieces she took from me as I need to compare how the 2 sizes fit me. I did that because I KNEW they are incompetent. Guess what. She did not bring back my 2 pieces. I reiterated that I need to compare how they fit and hence my SPECIFIC request to have her bring them back. She had no reaction. There was no apology. She simply said she left the pieces on the floor. I told her the top could be the last one in that size. You would think she would feel bad not following my request and hurry to get my top. NO. She took her time escorting more people to fitting rooms before disappearing. When she reappeared she did not have my top. I watched her worked the dressing room and gave up after a while. A bit later she cane back with my top. I had also asked her to take some pieces away (the ones I didn't want). Her answer was I can take them out on my way out. I told her I wasn't leaving yet. She couldn't care less. She is really in the wrong line of work. She doesn't want to be helpful. She ignore customers. She doesn't follow the simple ask of the customers she end up assisting. If i was a secret shopper, she would get a 0 out of a 10. read more

Zara - Who in their right mind would put a customer's purchase in this bag and think it is acceptable?! Apparently Zara employees think so. - Men's Clothing Near Me - New York, New York

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Alonzo at the 5th Ave and 42nd street... Alonzo at the 5th Ave and 42nd street store was awesome!! So kind steamed an online pickup that was a mess! He went above and beyond and worked quickly and efficiently!! Thank you Alonzo!! read more

Employees are not well trained and do not know where to direct costumers to when it comes to online pickups. One kid said upstairs another said first floor then gif told to go back to the middle floor wasted 30 min of my time. Terrible understanding of their own operations read more

Tiny compared to other Zara stores. Selection is not as colorful as the others either. I think they cater more toward the business look. It seemed okay for what it is but lacking in the areas mentioned above. I would not take another trip on the subway to come here from LES where I live though. read more

Zara, I will be taking my business elsewhere. Customer service is bad- sorry to any good employees who work there, I haven't met you. Female with heavy Dominican accent claimed to be a "manager" was incredibly rude and behaved as if she's doing customers a favor by being at work. I was directed by an employee to get into a particular line and when I followed the instructions, was accused of lying about having been told to get in the line -- by this supposed manager. I asked for her name to followup with actual management and she refused to provide it. This was incredibly unprofessional especially for a brand as great as Zara. I'm surprised they allow such behavior from their employees. I'm sure there are good employees there but this "manager" is not one. read more

Love the clothes, hate the lines! Store is neat and orderly. Great prices on quality trendy clothing. Dressing room and check out always have a line at this location when I'm there. Shopped on a Friday morning. Def pop in and check it out. Great bags, shoes and accessories as well. I recommend this store! read more

I used to shop in Zara frequently I used to spend a good amount of money per year. But , I'm sorry , I have to share with you this story ... Security rudely stoped me by the entrance. Without of telling me the reason. Asked me for the recipe for my shoes which is I purchased the day before . I said that I don't have a receipt with me , because I purchased my shoes yesterday. Like I understand the reason of why he stopped me it's the short black thread on my shoes. While I been standing there he treat me like garbage with the manager . I told them I have a credit card and they check , they have s security camera and they have to check it before stopping people . This is harassment. He Told me to take off my headphones so I can hear him better .... Are you serious!? THE RENT FOR THIS STORE COAST 75,000$ A MONTH!!!!!! And he gonna talk to me like that ? This must be a joke . Lol In the end of this , I left store and I didn't hear any apologies. Alright , well . I don't even need it that very much . It's happened on Saturday, October 14, 2017. 8:55 PM . With the security guard Kory. On 500 fifth ave , NY, 10110 After that happened, this business will never ever see even a penny from me or my family! read more

Zara - Men's Clothing Near Me - New York, New York

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I'm currently shopping here...staff is RUDE...and no bathroom for paying customers??? This must be a joke.... Also when I went into the fitting room the associate cut my question off to ask her friend how her night was ....they need to train their employees better. Or hire better ones. read more

Zara - Not a bad store but staff is RUDE - Men's Clothing Near Me - New York, New York

I don't usually shop Zara because they don't fit my short self (usually). Today I stopped by to shop for an 8 year old going on 30. Just want to call out awesome customer service, a gentleman on the floor collected examples of the kind of purse I was looking for and brought everything for me to compare and even lent me his two hands/arms to model the purses. read more

Once again on a packed Saturday afternoon there is only one register downstairs with a line out the door. Upstairs there is only one person at the register. What should take a few minutes will take up half the day. Luckily I discovered a great store right across the street .... Much better quality & in same price range. so I'll leave & go there read more

I want to start this review off by saying that I shop at zara on the reg. On 2/9/19 I went in this zara to find some last minute clothes for a fashion show. I chose to try on five items and only two worked out for me. Usually I put the clothes back on the hangers (because I worked in retail and I wanted to be nice) BUT i was in a rush and had no time. I assumed it was okay anyways considering its not my job to put the clothes back on the hanger. I gave the three items back to the young tall male with beads in his hair that was working in the dressing room in a pile. He looks at me in disgust and takes the clothes from me and says "Next time put the clothes back on the hanger." I was surprised and began to feel frustrated as I replied to him "isn't that your job?" He goes "Actually no, it isn't", while hanging clothes on the dressing rack. I immediately put the other two items back. You don't tell me, the customer, what to do and to boss me around. He made my outlook on zara become negative and I would've cussed him out but I knew that I was better than that. I then went to speak to the manager and complained to her. This was my first time speaking to a manager because I was that frustrated. The manager, Mercedes, spoke to me and calmed me down and I give the manager five stars but that man needs to go. read more

This is happening third time at this Zara store. This Zara store is selling used items with the same original price after someone used, damaged and returned without tags. When I spoke to them they didn't care even :( Someone or higher department need to pay attention for this. Because this is happening third time at this location. This is not professional! read more

Zara - Zara is selling worn, used and no tagged items. Pays attention before buy anything from this store !!! - Men's Clothing Near Me - New York, New York

This Zara is always busy. I noticed that you see lots of designs that aren't yet in at other Zara stores. Love their clothes. It is really very packed so fitting rooms take time, but that's too be expected. read more

UPDATE YOUR STORE HOURS. They actually close at 7, not 8 as yelp and google suggest (I've informed them twice now) and I was told they close their fitting rooms 1-2 hours before the store closes depending on staffing, apparently. They are also extremely rude as it gets near closing time. A lot of people in the area work until 6pm so inconsistently closing your fitting rooms at 5-6 and rushing people out by 7 when your business hours are listed until 8pm is quite inconvenient. read more

Horrible experience. Useless "Store manager" Chris and his team wasted 45 minutes of our time. They fumbled our request to find an item multiple times. After following up with the staff, they finally came around to helping us. No apology, and when I requested that they let us pay without waiting even more, they refused. No sense of service, no communication within the staff, and no intent to help the customer. read more

This Zara is all about location..Perfectly situated on the corner of 42nd & 5th Ave! Inside, I like the layout, modern interior, feels spacious. Fashion-wise though..Zara is definitely NOT for me..lol One day..back in January, I went on their site and saw that there was a huge sale going on. So I ordered 2 pairs of shoes and had them shipped to this Zara store for pickup. When I arrived, I asked an associate at the registers where to pick up online orders. Without looking up from her phone or acknowledging my presence, she's like,"Upstairs, children's section." (OKAY, RUDE MUCH). Got upstairs, got my package and opened them up right there.. First impressions were: "Damn..they're FUGLY. They looked better online.." So obviously, I returned them right there..LOL So yeah..that was my only experience at a Zara store. Probably gonna stay that way too..lol I'll stick with Lord & Taylor. :) read more

I get "profiled" every single time I walk into this place. If your African American please beware!, it's unfortunate because I do like this location, as it is in conveniently a few blocks away from the the store I manage. Only reason they get star at all is because it's near my place of work. read more

customer service at the zara in 5th and 42nd street was the worst I had the worst experience today with the manager... there were 5 pairs of kids boots marked with the pink sticker shpwing they were 40% off and when I went to pay the manager told me they were regular price I told her they all had the sricker on it for 40% off. She told me in a rude way that she cannot sale the boots with the 40 % off, and as a fact she didnt believe me and ask me to go with her and show her the other boots with the pink sticker, she saw them and still told me sorry I cannot give you for 40% off all this super rude. read more

Customer service is deplorable. Manager speaks to customers as if we were her subordinate and the employees never helping--there's always a reason why they can't get you a size or find an item. The people here are just, trash. read more

I love your clothes. I adore them but cash register??? U lala... good luck!

I had some trouble with the Zara online ordering process. Every time I had my items in the cart and started checking out my cart would empty. Feeling a bit frustrated I showed up at the Bryant Park store yesterday where a wonderful sales associate named Patricia Martinez patiently helped me get every single item that I wanted. My list was long, over twenty items and she went through each one to be sure she was correct. It was a tedious process but she was a trooper and we got it done. Five star rating is for the sales associate and the beautiful store. read more

One of the worst Zara stories in NCY, the customer services is very bad when you ask a worker about something they don't even talk they just look at you and keep walking waste of time and money ! read more

For my birthday I got a dress from Zara from a friend, without a gift receipt. I went to 4 different Zara stores to be told they no longer had this dress and the only thing they could do for me was exchange it for the same item since I did not have a gift receipt. At the 5th store I went to, they once again told me they no longer sold this dress and told me to call customer service. I called customer service, only to receive the WORST customer service I ever received by a MANAGER. She went on to tell me that there is nothing they could do since I did not have a gift receipt. However, I am not a rude person and would never ask someone who is giving me a gift to also provide me with a gift receipt in case I did not like the item or had to exchange it for a different size. This manager went on to tell me that I had no options since I didn't have the receipt. So now I am stuck with a dress I love but it is not in my size so I can't wear it, meaning I will have to just toss it away because they can't even give me store credit or provide me with any other options. This is the most ridiculous return policy. Every other store I buy clothes at, I can always return gifts for store credit or the same item. I was a loyal Zara customer for YEARS, yet NEVER again will I or anyone in my family step foot in this store. Thanks for the worst customer service experience ever!!!!! read more

I wouldn't recommend shopping at this location. Everything takes forever. The return lines are just absurd. read more

Zara - Insane return line! - Men's Clothing Near Me - New York, New York

Irritating. I just came from dinner and I have a small pizza box. Im picking up an online order but before I do, I want to look around to see if I want to buy anything else (most likely, yes). I go to the register and tell them that. And the girl says, "we don't give out bags." I'm like, "uh.. Im going to buy something later though.".. "we don't give out bags unless you buy something.". You mean you can't even give out your cheap a** paper bags to someone who's already a customer? Instead you want me to set down my pizza box on the shelf and on top of clothes while I'm looking around? Shore. I'll do that then. Cheap as he11. [edit] +1 star because later (after I walked around for 4 minus and still felt too pissed off to shop) when i went to pick up my order, still feeling disgruntled, I explained to a different cashier (??) and then he explained that they don't give out bags because people can just out things in the bags [and steal them]. And I was like, but there are tags... And he was like, "some people know how to remove them." He was much more personable and apologetic. .. Anyhow. I know it's nyc, Bryant Park is more touristy so I would peg the area to have more tourists and thus more pickpockets and people of that sort. but it's still really irritating to be so untrusted.like when you go to the fitting room and they ask you how many you have, and you tell them. And then they go and count it themselves. Ugh. Idk. I feel like they can still be a better judge of the situation.like analyze. I had a box of pizza. And I have a $200 online order. Obviously I'm going to be back at the register to pick up my order, plus most likely have some more things I want to buy. If you really wanted to, you could check my shopping bag afterwards. Or most of all, you can tell me and not have such a stink face on. You're working in retail and customer service. I'm the type of customer that helps pick up clothes that other people drop on the floor and I always hang clothes back on the hangerswithout needing to be asked. I am such a reasonable person and always nice to other people. I hate being treated so rudely for no reason. read more