The staff is incredibly rude and disinterested. If you don't like people, don't get a job in retail. It's not that there's a shortage of people to hire. I go into a Gap store and everyone is kind and greets me. Not so at Zara. I'm so turned off that I will never shop there. I don't feel welcome. The store manager needs to open his or her eyes or be retrained. It's sad. read more

My experience today started out with zero stars and a pledge to never shop at Zara again, but it ended well. I tried to return shoes I had bought online months ago. An unfriendly cashier with long brown hair told me I could not return them since it was past 30 days. An employee (brunette/blonde streaks/hair clip) who was working a separate register piped up to say the same. I very politely asked for a manager because my online search had showed it can be up to each store to make an exception, and I had compelling personal reasons for the delay. I thanked them both. I spoke to a fill-in manager named Ariana (sp?) who gently told me the return wasn't allowed. I said I understood and thanked her. When I went to try on clothes, I heard the second cashier who had moved to the dressing room, tell another staffer how "rude" I was! I came out and said I could hear her badmouthing me. She repeated that I was rude. I said I had treated her with respect. She then said, "Well, you were rude to the other cashier!" She refused to give me her name, so she would have no accountability. A little later, I heard her say to the same dressing room staffer, "I'm glad I stood my ground with that rude customer." I've never been treated so poorly in my life by a "customer service" person especially at a company where I've spent thousands of dollars. Fortunately, Ariana witnessed the dressing room exchange, apologized, and unbeknownst to me, told the manager what happened. Carolina found me to apologize profusely and rectify the situation. She handled a worst case scenario very professionally with understanding and kindness. She was recently transferred to this location. Given the uniformly negative reviews, I sincerely hope she can make positive changes. read more

First off no landline for help. The manager said they don't do phones. Look at the culture thats written in the returns. There's things like if theres a lower price even currently they won't refund you? Just seems like nothing special or wanting to help you any better than your average retail establishment. The online service of finding if they have your size doesn't work so bad selection. I wish I could say something good here. read more

I was there today. I did not buy anything because there was only one person at the register. They never look up or seem to care if anyone is waiting. No one in the store approaches you for anything. The criteria for being hired here must be rude with no personality. I may buy online. But, not sure if it's even worth it. I'd have to come back to this awful store. read more

A couple of weeks ago, I was at the Thousand Oaks Zara kids store looking for gifts for my niece. The manager on call by the name of Annette was very helpful and kind. She bent over backwards to assist me. I couldn't have asked for more! Definitely going back. read more

SHOPPERS BEWARE!!! I normally buy colognes for every day use here. To avoid using my expensive ones that I would normally use for special occasions. Let me start w/ rude staff, and price labeled wrong. When you confront them, after scanning an item showing a different price than what it was labeled. Instead of correcting it, staff will immediately give you an attitude. LOOK OUT HOW THEY CHARGE YOU PER ITEM. MAKE SURE IT MATCHES WHAT THEY LABEL IT. read more

Zara - Women's Clothing Near Me - Thousand Oaks, California

This store is very messy, tables are always a disaster, it doesn't matter what time of the day I go (if they just opened, or at lunch time or afternoon...). I always go on "weekdays", when the store supposed to look the best and neat. I don't even want to think or see how the store looks on weekends and when it is crowded. Most of this store employees are not super friendly either. Very unfortunately, this location is very close to my house, but I rather shop online. Update! Went back again yesterday to return few items that I bought online and I didn't even try them on, the box didn't even make it inside my house 2 hours before I went to the store... and the clerk had "cero customer service skills" and rude!!! And give me a hard time with one of the returns (unworn, with tags, I just got it on the mail 2 hours before), I couldn't believe it! Very disappointing! The store was very messy, clothes on the floor, tables were disaster... read more

OMG, this is so funny! I came to write about what an awful experience I had at this particular Zara store, only to see that everyone had a similar experience. I had to return a pair of shorts that were too small, so I lined up at the returns and exchanges line. After a few minutes, one of the employees at the register told me to line up with the other 30 people at the checkout line. So I did, and when it was my turn, the other employee asked me why I hadn't lined up at the returns and exchanges line. I explained that the person next to her had told me to line up with everyone else. The person helping me said, "Next time, you should just line up here." The girl who had told me to line up with everyone else overheard us and said, "No, we don't do that." I asked her why there was a returns and exchanges sign if that wasn't the procedure, suggesting they should remove it. The person helping me responded, "Yeah, you could have let me help her." Then the girl said, "No!" I asked for her name because I didn't understand why she was so rude and unhelpful. She laughed and said, "I am not giving you my name!" (Oh well, I snapped a photo.) So, in the end, not all of the employees there were bad, but this one was the bad apple that spoiled the bunch. I'm never going there again! read more

Zara - Returns and Exchanges Sign - Women's Clothing Near Me - Thousand Oaks, California

See all

Having waited for my refund (items didn't arrive on time and when they finally arrived they were damaged) for weeks (way beyond other retailers' refund deadline or even Zara's own unreasonable deadline), Zara only refunded for one of the two items I returned and claimed it only received 1 of the 2 items I returned. This is no longer poor customer service or incompetency, this is fraud. read more

Today in the dressing room I overheard an employee be incredibly rude and disrespectful to another customer. Apparently the woman didn't put her clothes back on the hanger. The employee told her she needed to put her clothes on the hanger "like I told you before you entered the room. If you didn't want to do it, you had the option to not try the clothes on". I heard the woman respond that she didn't understand (she was a soft spoken Korean woman with a strong accent). The staff member repeated "i told you that before you went in". The woman said she didn't know what to say, she had never had this experience before in a store. She asked for the staff member's name, and the staff member said "there's a reason we don't wear name tags" and refused to give her name. When I came out of the room the customer was crying and talking to the manager. I told the manager what I had heard. She seemed pretty unconcerned. I am still in shock that an employee was that rude. The staff member was a short girl with brown wavy hair. The employees at this store are usually unhelpful and unfriendly anyway. But this was beyond. read more

They are soooo rude here! I had a return that was 31 days and they would not let me return. I told them I was unaware of the policy and he rudely told me not his problem. I will NEVER shop there again. I have spent several thousand dollars just in the last couple of months. Horrible service never again read more

ZARA just charged me 10 cents to hold the merchandise I bought. Why TF did I go against my previous review of this POS clothing retailer that I would never patronize them ever again?!?!. I HATE this company. You're over-rated, ZARA. You're rude & imperious & customer-UN-friendly. And your floor staff look miserable all the time...nary a smile or a "Can I help you?". ESAD. read more

Zara - Me smiling knowing I will never have to suffer Zara's indifferent service. FOAD. - Women's Clothing Near Me - Thousand Oaks, California

See all

Came to the store to pick up an online order real quick - or so I thought. I waited behind 3 people, 2 of which were already being helped. 1 person being helped took 20+ minutes at the register scrolling on her phone for something - Idk the circumstances. The other register opened and the person in front of me began to ask to see different sizes of the items she already had and proceeded to pick out perfume mid purchase. I am literally standing there with nothing in my hands, obviously not buying anything, annoyed but patient. After waiting ~20 minutes, the remaining person who was being helped when I arrived had finished. I went up to the cashier only to be told that the online order pick ups are in the mens section. I had never had this occur at another store, but she did seem to feel bad about it. I went over to the men's section and gave the guy my name to get my order. I proceeded to suggest that they add a sign over at the women's registers stating that the pick up is here instead, as I waited 20 minutes for no reason. He said, "yeah.. it happens." Not sure if he realized, but this response only makes matters worse! I responded, "Well it shouldn't." He went on to say that there is actually a table with a sign out there (referring to the women's section is how I took it). I went over there to look for the table with the sign but still had difficulty finding it. The employee who had given me my order had coincidentally walked into the women's section at this time, so I asked him to show me where it was. He directed me to the edge of the men's section to a low table with small letters stating "online pick up" only. I have included a picture. Note: This is completely out of the way when walking directly from the front of the women's section to the register in the back. *side eye* @Zara TO read more

Zara - Women's Clothing Near Me - Thousand Oaks, California

Don't expect to get any help from the employees when you shop here. They all have an attitude and don't want to be bothered. I asked the gal working the fitting room if she could grab a different size for me and she said "we don't grab sizes here." Oh? I couldn't even believe she was serious. So I had to get fully dressed, leave the dressing room, find the item in a different size, then go back to the dressing room. All while the employee is standing around doing absolutely nothing. Imagine having to actually work for a paycheck... the Zara employees at The Oaks will never know read more

Messy store. Rude staff. This is concerning the store in the Thousand Oaks mall in California the Oaks Mall. Employees are not wearing their name tags. employees are rude. Employees did not want to get me a different size employee told me to grab my own size. I asked for employee's name and was told that they would not give me their name. Please let manager know and have a talk with them as a team to start wearing name tags. Thank you. read more

I gotta shout out the Assistant Store Manager here, this dude knows his stuff. Walked in just window shopping and he actually stopped and asked me if I needed any assistance so I let em know kind of having a hard time coming up with a fit. He helped me pick out pieces that look dope together and made sure everything I tried was on point. He rang me up quick, no hassle. I wanna say his name was Andy, he'll take care of you for real read more

I had an order pickup. The experience was an awful one. There is no indication where to do an online pickup until you wait in line and they tell you where. As I was waiting at the designated area, I patiently waited for the kind gentleman to finish ringing up people. However, as I was waiting, multiple employees walked passed me and said nothing. I am just glad that I was able to get my purchase. read more

Updating because I want it noted that this store's corporate "customer service" department also didn't care that I was sold an item that is defective and unwearable. Lesson learned shop at NORDSTROM excellent customer service is worth paying extra!! read more

Zara - "SIDEWAYS ZIPPER" - Women's Clothing Near Me - Thousand Oaks, California

Store is very messy. I noted lots of staff around yet only one person on the register. They were taking forever with a customer and after standing there ten mins - I went to the kids section to check out. I was followed by everyone behind me in the line and then told by a manager in the kids section 'umm she's leaving after this customer so go to the main check out'. I explained we'd just come from waiting there ten mins with no service. 'Well she's leaving'. Awful experience. Would not recommend. I put my things down and left. read more

I walked out... I left +300 dollars worth of two longcoats near the register, not because i didn't like them, but moreso because the staff was not too kind. Somehow I felt as if the staff acknowledged my presence, but refused to help. One girl was kind enough to help when I asked, but a second later she disappeared. (I noticed another male staff called her and had her do other things but help.) I was ready to pay for the coats, for which a tall blonde man denied to me the service of paying and requested me to look for another register, which I did. I felt very frustrated that I just had to leave both coats and walk out. Another store kindly took my money and I left the mall happy with my experience from the other store. Don't shop at Zara o. Thousand oaks. read more

0 if I could Completely disrespectful sales associates that refused to check prices and called me cheap read more

The store has a horrible return policy. I shopped before Christmas and the policy is returns must be completed before 30 days. The gift recipient needed to exchange the gift and missed the exchange period by ONE day. The clerks and manager wouldn't budge. A refund wasn't asked for, just an exchange. Thank goodness I didn't shop on Black Friday! Wouldn't have made it to the holidays. Zara should at the very least, extend the exchange policy for the holidays so that gift recipients have time to go back after the holidays. The staff was rude to boot. I will NEVER shop in this store again. I wish I could give zero stars. read more

Every time I come to this location on a weekday around 12 PM there's only ever one person at the register and they never have the kids department or men's department registers open. There's always a super long line and the person at the register never apologize or says thank you for waiting... There's been several times that I have just walked away and set my items down. I get it if you're understaffed, but the most recent time I went there is two guys standing behind the register in the men's department but wouldn't take customers while there is a super long line in the women's. I work in retail so I know how it is when people go on breaks they Need to have floaters that can help on the register when the line gets long. read more

Customer service sucks Rude unprofessional staff ignoring customers the cash register broken down to one on holidays one person working 4 others starting at customers nit apologizing for delay Waited 40 min this kid came from apparently kids section and took the last person in line whom just got there while we were waiting in line for 30 min When we all got there she ignored me and started ringing the other customer I had to voice my concern and said are you going to take her cuz we were next She starred into my eyes and turned her head Unbelievable I hate the store I hate the customer service How are they in buisness people need to stop shopping there read more

Please get new managers. The staff is beyond rude and unprofessional...Zara is a wonderful company but the staff here are horrible.

The service in this store is the worst! Very rude to customers and they don't care at all. The entire management team should be replaced asap. read more

11/24/24 3:10pm The young girl with blonde streaks and brunette wavy hair in a clawclip on the registers needs an attitude check IMMEDIATELY. Extremely rude for absolutely no reason? She was beyond annoyed and must hate her job based on the way she was talking to the customers. I could hear her bad tone even while waiting in line, it was worse when it was my turn to check out. The boy NEXT TO HER however with the long hair was super kind and seemed caring. read more

Worst service! Employees are awful. Store looked unorganized They didn't respect the discount. Took the employee more than 20 minutes to return the other customer's items. I can't wait more than that just to purchase a perfume. This store MUST consider rebuilding the team. read more

Don't shop here the employees are rude the manager is rude I drove over 2 hours to visit because I wanted to shop the sale I been to every single one in the los Angeles or near for the sale they put bigger size in sale piece for regular prize I asked to different people I have a yt channel and was trying to gather pieces for my clothing haul I will be returning every last piece I bought this store needs to close down read more

Zara - The worse Zara ever - Women's Clothing Near Me - Thousand Oaks, California

They have defective product. They don't stand behind their products and have lousy customer service. They make returning a product so difficult that it is not worth the risk of buying anything at this store. read more

Zara - The seam on the jeans I purchased at Zara fell apart after one washing. They won't take them back. - Women's Clothing Near Me - Thousand Oaks, California

Zara has the worst return policies! The managers don't care to accommodate you one bit. WARNING! when making online purchases with accessories! They won't take it back if the packaging appears open. I bought a pair of gold bangles that looked copper tone and unflattering. I opened the packaging to obviously to try them on and simply disliked the look against my skin. Well, to my surprise Zara has a ridiculous policy with open accessories. They WONT REFUND OR GIVE STORE CREDIT! Baffling!! I supposed you have to use your imagination with how they would look on you...or press the ugly white packaging against your skin to try on accessories...Absurd!!!! This is why Nordstrom is my absolute favorite store. They are beyond loyal and accommodating to their customers. Unlike Zara! read more

I agree with all the negative reviews, indeed, terrible service, specially from the assistant manager. Very rude. Told me he was too busy to be nice. read more

I love the clothes! Hate the customer experience! Sadly, I'm done. I purchased shoes, wore once, the heel strap broke. Tried to return. Sales person got a manger who refused to return a defective product! Then they put me through the ringer by sending to the goose chase of a 1-800 number! They then referred me to their app, who then informed me they would escalate this to their return sept within 48 hours!!!! All over $60 shoes!!!! It could've been so simple. But I'm pretty sure there was a power play happening there among other issues. Sadly, I'll need to shop elsewhere. Sorry to the poor employee at the checkout who was caught in the middle. He was polite and stuck. I feel bad for pulling a Karen on him but sometimes you need to fight for principle. read more

Horrible service! Went at 6:30 on Sept 3 on a Sunday. The employees are walking around and not assisting anyone. They have the fitting rooms blocked off and my child along with others needed to try clothes on so they quickly went in to try them on. A Zara employee (young man) comes up to me and says ummm excuse me they are closed and that's not ok you did that. Rather than assisting his customers he's too busy playing the fitting room police. Horrible and rude customer service. I will not be going back. read more

This is absolutely the most appalling company I've ever dealt with. I've spent thousands of dollars over the years on clothing for my girls from here. I've referred many many of my clients to Zara for their cute kids' clothing. I recently purchased a dress for my daughter, and after ONE wash on gentle cycle, the dress completely fell apart. Pocket hanging off, completely trashed-looking. I brought it to the store, where a larger brunette employee with glasses and dark lipstick, along with a taller, thin male with a beard and glasses proceeded to shrug their shoulders and tell me there's nothing they can do but give me the number to customer service. No apology, just rudely incompetent. I contacted customer service and they promised to "escalate" my case and that I'd hear back in 24-48 hours. This rang a familiar bell, so I searched through my emails and realized that this happened to me 18 months ago with two other garments from zara. Same issue, fell apart after one wash. And looking through my email history I saw that I followed up *multiple* times and never received a response or resolution, so I likely just forgot about it and moved on. They take your money but clearly do NOT stand behind their products. I'm not only out the $$ I spent, but an entire afternoon of chasing down their employees to try to get some actual customer service. Now I realize that perhaps I'm the fool for giving my repeat business to Zara. This is a cautionary tale. Their kids clothes are cute and stylish but are NOT MEANT TO BE WASHED. This is utterly impractical and ridiculous. There is NO customer service at this company. I didn't change my mind about the clothes, I just wanted my money back for having a product that is clearly grossly defective. In the future, I highly advise people to stay away from giving this company their business. There are several stores that do care about their customers (Nordstrom, heck even Target). Zara is clearly not one of them. read more

Zara - Dress washed ONCE, on gentle cool cycle. Fell apart completely. And have received NO resolution. Zara won't stand behind their products. - Women's Clothing Near Me - Thousand Oaks, California

If I could give 0 I would. The customer service is terrible. I asked if the associate would look up finding a size for shorts that my 6 year old daughter liked. She looked it up and told me there is only one in the store when I asked if they can help me find it they said there's no point because there's only one. I asked if she would check behind the register and also the fitting room in case another customer did not want it and left it behind. She refused. She is lucky I was there with my daughter. I will be calling the store to complain and take it up to corporate. My daughter left, crying just from my encounter with her read more

The worst experience at this Zara! The sales person in Men's forgot to remove the alarms on some of the items I purchase. I purchase $500 worth of stuff and had to walk out with 4 large bags but got to the exit and the alarms went off so I had to walk back to the cashier and have them remove these alarms. They took the clothing and shoes and a back pack out of the bags and remove the sensors and went to put everything back but they forgot to include my $89 leather back pack. I don't live in Thousand Oaks I'm 45 minutes away with traffic so I was very upset when I realize the back pack was missing. The Zara store doesn't have a phone number to contact anyone so I had to message Zara support on the Zara app because their costumer service number is no good! It's just an automated message you can't get anyone on the phone! The worst experience and inconvenience ever. They started a support ticket for me and the chat advIse someone would be in touch but nobody has called me. I'm now on my way to go to the store to get this back pack. read more

Zara - The worst customer service set up ever - Women's Clothing Near Me - Thousand Oaks, California

Unfortunately I felt disrespected in Zara where a lady was able to return items and I said items with no card needed and where I couldn't! read more

I'm honestly shocked at the comments cause everyone is real nice there sometimes they are really swamped and it gets busy. But all I've had was a positive experience read more

The young man working today 3/20 at 4:55pm at the register on the left should not be allowed to. He is rude, combative & unprofessional. I avoid coming into this store at all costs because it is never a good experience. Today was exceptionally bad. Put him in the back where he can't speak to anyone. read more