Checking out in the Men's store, I waited behind a woman at the "Please Wait Here" sign. An employee was standing at the counter writing or doing some work (I'm assuming) on here phone. She didn't look up until the woman in front of me told her she was there to pick something up. I waited until the employee returned and completed the transaction - then another woman walked up and she too had a pickup. I had now been standing there ten minutes so when she went in the back to retrieve the woman's order I decided to step up to the TWO registers (one of which had a "Register Closed" sign.) When she completed the pickup order, I FINALLY, without any recognition of me whatsoever, interrupted the salesperson and told her I had been standing there for ten minutes, to which she curtly replied "This register is closed you have to checkout in the Women's store. I asked why she couldn't have told me that ten minutes ago, and she said "I didn't see you!" Keep in mind I was five feet away... tops! (For perspective, I didn't even notice there was a woman's store attached as I entered from the Mens side). But, she didn't apologize, she huffed and said "The sign says Register Closed". I quickly pointed out the it reads REGISTER, not REGISTERS. Singular. There were TWO registers. Good God, how am supposed to assume and process all of this information in their extremely toxic and emotional-less environment. I paid in the woman's section and the young woman was delightful and apologized. But, when I went back to the curt rep in Mens to nicely suggest putting TWO signs up, she said something to the effect of "People know" and refused to take responsibility because she insisted she didn't see me. Aggravating experience to put it mildly. Review Negative -42,000. read more

Zara - Register'S.. - Women's Clothing Near Me - Thousand Oaks, California

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Damn you Zara! Tricking me with your sales and making me stand in line for 30 MINUTES. Whoever owns this Store, or whoever is a manager. You need to staff your store correctly. I feel bad for your employees too. read more

Wish I could leave zero stars. Most of their sales people have nasty attitudes for no reason? It's Understandable to become flustered since it seems like there's often only one person at the registers even when a long line forms but it's not hard to just be friendly. Talked to a lovely manger because it was such a gross experience (I'll spare the long story of what happened) she was super apologetic and understanding but it left such a horrible taste in my mouth. Don't work in retail if you're not a people person-plain & simple read more

I don't even know where to start.......Zara employees who were specifically scheduled today were all amazing! There was an active shooter at the mall today, I ran towards Zara where my fiancé was shopping. Literally scared for my life with other shoppers. Zara employees handled the situation so well! They closed all 3 entrances from the mall to keep us all safe. We were all immediately escorted to the back of the store; where they kept us all calm and safe throughout the horrific moment....even offered us water. They honestly deserve a medal or a raise! God bless them. Thank you so much for always being friendly and very attentive...definitely my favorite location. read more

I'm giving up on this location. Terrible staff. They sell defective clothes. The store is a mess & shoppers leave their trash on top of clothes. Shows poor management. read more

Of all the Zara stores I've visited, this location by far is the most pleasurable one every time. Even dropping in on a whim I always find something I really like for myself, family or friends. Well stocked with more conservative selections for men. Clean and helpful sales associates as well. Some items are maybe pricey if bought at full price, especially new arrivals. If you've got a few minutes to spare, hit the "last buy item" rack and you'll likely find an item or two you may like to add to your ever growing collections. Great buys! Things I've gotten here are outerwear and was purchased during summertime. Will be able to use it this time around. Visualizing what Mr. Robbie B., would say. Wait for it... wait for it... A hit! ---nah, Zara at The Oaks, is Major and I approved this message! "A bargain is something you can't use at a price you can't resist." ~ Franklin P. Jones read more

They can't even size their clothing correctly!! I bought two pairs of shorts. The exact same style in two different colors. Exact same size. I get home and try them on. One fits perfectly and the other barely goes above my knees. WTF is this?? Now I have to my waste my damn time going back there to return. Get it together, ZARA!! read more

They deserve 0 stars. Every employee is rude and doesn't want to help you. If you don't like your job find a different job.

The girl with the bob and awful tattoos (I know an artist if you need one) had the WORST personality. If I could give 0 stars I would. She rolled her eyes when I told her I would be using cash instead of card.. Zara do better with your hiring. This is why I shop online! read more

This store is an absolute disaster and their fitting rooms are still closed! Which is insane. And when I ask the employees when the fitting rooms will be open they always reply very rude "I have no idea" get it together read more

Took my daughter here to find a dress for her graduation. Huge selection and reasonable prices. The customer service was great. Felt very comfortable in the store. They had a large fitting room and never had to wait for a room although the store was busy. read more

If you buy shorts from these Zara Kids don't cut the 4 inch tag off before wearing them once just in case your Chinese made shorts with fall apart. Because if you do you can't exchange them even if it's 24-hour later and have a receipt! Another reason these stores keep closing and people shop Amazon Pics inclosed: read more

Zara - Cut this obnoxious tag off and you can't return defective shorts even with a receipt - Women's Clothing Near Me - Thousand Oaks, California

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Worst customer service ever. Their managers are terrible and so unhelpful too. I was TWO days late on my return and they would not even help me get my $ back. I am pregnant, getting married this weekend- running around like a crazy person trying to get things done. I explained how much $ I spend in their store and that I am usually on time with all of my returns- her facial expression and verbal response to be showed she should clearly care less. This is not the first time I've had this kind of customer service in this location. I will not be spending any more of my money in another Zara. read more

I wish I could give this store a big zero. I bought the jacket here couple of weeks ago and fitting room was close for no reason so I took it home to try it on and it didn't fit me , today I took it back and this stupid guy Martin told me I can't return it because it doesn't have the inside tag and was telling me that I had to check at the time of purchase to make sure the inside tags is attached. How that could be my responsibility as a customer to check that inside tag when the cashier did scan the regular tag. I never wrote any bad reviews before but honestly this guy Martin was so Rude and unprofessional and disrespectful to me in front of other. The store is a mess and so unorganized and he better take care of that and take responsibility of his employees action. That's very surprising how Zara hire this people and ruin the brand reputation read more

Worst f*cking place to buy clothing. Worst managers. Worst policy for returns on DAMAGED CLOTHING. I spent $70 on a pair of pants for new years eve. I wore them 3 hours before they tore open. Upon returning them I was told they would not take them back because they were damaged. Well duh! That's the point, they're poorly manufactured and it's not my fault the pants tore open. I was even willing to settle for store credit, but they wouldn't even give that. The managers are dismissive and don't really care. They gave me a number for customer care, which is closed weekends and will more than likely get me nothing. I will not have to worry about anymore problems with Zara, because I will NEVER shop here again. I don't care what I need, I won't find it here. CHEAP over priced bullsh*t. read more

RUDE MANAGER. Ridiculous return policy. I ordered something online and went into the store to return. I was given a piece of paper that said minus one. Nothing with the refund price nothing with real information. I was told I would be sent an email in a few days. Um ok, so I have to worry if the return was processed with no real proof? They have the manger come out who should not be working with the public. She refused to provide a receipt. She starts arguing with me about the policy and it's always been the same. I explain that I returned something to another Zara store and was issued a normal refund and had to put my card in the machine to make sure it was processed. She is arguing with me this didn't happen and I just have to wait for the email in hopes no errors happened. Not sure what was more of a nightmare having to do double work and make sure this refund gets processed or dealing with this extremely rude manager. Clearly I won't be buying anything online and more than likely not shopping at this location. She ended up just walking away not even making sure my questions were answered. Another thing I should mention is the cashiers there work at a snail's pace. Why are people like these customer facing. --0 stars for customer service. Very turned off from buying anything from this brand in the future. read more

Stupid Zara decides to close at 7pm while all the other stores close at 8pm. I guess they're so "cool" they have to close earlier than everyone else. Great way to turn away customers! read more

Rude. Some of the most miserable people in retail. Rude, bored and unhappy.The clothing is reasonable, but this staff belongs on a skit for SNL. I can't believe that people like this actually exist. Could not be bothered. read more

The good about this location: they will almost always have anything you want in any size because the people of Thousand Oaks are still learning what Zara is. Now for the bad and the ugly: I bought a suit jacket and matching pants totaling around $200, plus a pair of jeans. While I'm checking out, the sales clerk informs me that they are out of garment bags. I don't understand how this happens seeing as how they had every style of suit and every size of every style hanging on their racks. How can you have suits and not have garment bags? He then proceeds to wrap a plastic garbage bag around my suit, breaking a hanger in the process, and leaving the broken hanger wrapped up in the plastic ball while adding an extra hanger to the mix. And for whatever reason, he decided to bring my jeans into the mess instead of folding them and putting them into a Zara paper bag. So for spending over $250 I left the store holding a plastic bag ball with a broken hanger sticking out. Who trained these kids?! read more

Zara - My garbage bag garment bag--free with every purchase of a Zara suit - Women's Clothing Near Me - Thousand Oaks, California

Store "Manager" Martin is awful and a joke. He was dismissive, rude and unprofessional. I purchased a shirt to wear, took the tags off, etc. and noticed it had a snag on it so I went to return it (was fine with store credit) but he didn't even let me finish explaining myself. I could've easily lied about it but always believe it's best to be honest. I've spent so much money at this location and they have great team members but they deserve a better leader - one who knows guest service and problem solving. read more

The absolute worst customer service experience I have had in my life. I had an employee and her manager gang up on me. It was awful and can't believe they let people like this work here. The employee cut me off and eye rolled me when I called her out on it and continued to argue with me. Then I spoke to the awful manager who did not want to give me her name or tell me who she reports to. She completely defended her sales associate without even listening to my side of the story. It was disgusting. I wish I would have read all the reviews before shopping here. read more

As a resident of TO, I love visiting the Oaks mall, and the one store I spend time in is Zara. Love their style and price point. My husband loves it, too, especially their stuff goes on sale! Customer service is no problem to me. I always purchase using the store app, so when I have to make a return (which is rare), it's a breeze. I feel sorry for the others who have had unpleasant experiences in the store. read more

They have a kids section which I love !! The kids clothes are well made and super cute also Zara's kids perfume read more

Had the worst Costomer service on the on line accounts. Order has taken 2 weeks late and still does not seem to care if I get the order or not. Can get a refund to The manager approves it even if you don't get your order. Wow They are supposed to be animal friendly and curtly free with there products. That's the only reason I ordered from them. I will never order from them read more

Don't shop here! Management sucks! The customer service and policies of these stores are horrible. The managers are machines who only repeat the policies I bought a short here and after one wash the plastic print on it peeled off! I wanted to return a leather jacket too and I was forced to take a store credit because the policy - didn't allow for returns after 30 days...it was Christmas...Black Friday buy...I'm a busy person...single dad 24/7/365...high school coach...run two businesses...best I could do is get here on January 11! read more

2/14/20: I went to get clothes for my 11 month old baby just a few moments ago. I buy from Zara online all the time, so I am familiar with what they have and their sizes. I take my time when I am shopping so I was there maybe for 30 minutes looking around and picked around 5 pieces. I get to the cashier and I realized I left my credit card in my car. I told the girl and I asked her to please hold the pieces for one hour, that I would go to my car and come right back. She said she couldn't do it. She ask another guy and he made this face like everything stinks and said no. I was so mad because 1. This is a fast fashion store, why wouldn't they hold it for one hour? 2. I have plantar fasciitis so I my foot was hurting so bad I didn't want to have to walk around the store again to get what I had already picked and 3. The store was empty. One other person there, so all 3 employees there were not busy. Ugh! Just the lack of politeness is enough to not go back. I will be making my purchases online as usual. Horrible customer service. Happy Valentines Day read more

BEWARE OF ZARA'S RETURN POLICY! It is the WORSE. I bought my husband 3 shirts for Christmas. He didn't even have to try them on to see they would never fit him. I returned them less than 2 weeks later to the same store with the plastic wrapping still in the collar of all 3 shirts. Over the holiday I lost the paper receipt I was given. The manager of the store told me that even though Zara does NOT have the capability of emailing you an electronic receipt, like most stores do, I was still responsible for holding onto a piece of paper for 2 weeks over the holiday and there is literally NOTHING they will do for you without it. They WONT EXCHANGE IT They WONT GIVE YOU STORE CREDIT Nothing! I called the #800 and their customer service representative was beyond rude to me. She basically said I have no recourse, I need to just go home with the 3 shirts I just bought that don't fit my husband. And so I did. In 2020 this feels like a complete set up. Yes these " rules are posted" but they are beyond unfriendly to customers. SHAME ON YOU ZARA! read more

I'm not sure what's going on with the employees at this location but they have the worst customer service that I have ever seen. Now, I work retail and whether my store is busy or not, I try my best to make customers feel welcomed and that I am there to help them. When I walked into this location, I was never greeted or offered any assistance. A young lady (with braids?) processed a return for me and gave me attitude when I asked her a few simple questions. I wish I read the reviews for this place before ever stepping into their store. read more

I purchased a pair of Jeans for my daughter. I washed them prior to wearing and the waist band detached. Within the week I tried to return the item to the store they refused to accept it. I was given the company's contact info. and I contacted immediately. I was told I needed to get the return "approved". I sent documention and it was approved I was assigned a case ID. I made 2 appts to return the item to this store. Both apps were lost by the company. I went back to the store and they said they would not help because no appointment. I have no recourse at this point. I will never buy another product at this store. I'm telling all my friends. This utterly ridiculous for a clearly defective product. Makes sense though because their service is defective as well. read more

August 11, 2019 around 5:30pm -- TL;DR -- cashier "Alyssa" yells at my precious 5-year-old daughter for accidentally causing the retractable belt stanchion (zippy-belt pole that creates the physical line before a cashier) to retract -- 1) it was an accident, 2) it's not like she was causing a ruckus, and 3) pick on someone your own size! My wife and daughter were shopping in this store that day. It was a slow Monday, slower than most. Store empty. They found what they were looking for and made their way to the line. "Alyssa" was helping one customer ahead of them. She was a slow cashier, slower than most. My wife and daughter had to wait, disproportionately longer than expected given the lack of customers in the store. I'm not just saying this because I'm the father but my 5-year-old daughter is extremely well-behaved and patient. She is also very bright. From what it sounds like she was quiet and not distracting at all. Not your typical whiny toddler hooked to an electronic babysitter whining because instant gratification was robbed due to a poor Wi-Fi connection. No ma'am. My little girl will stand there and wait patiently because her parents are AWESOME and actually try to raise their children right. We also foster learning and discovery and try to incorporate that on the daily. Just so happens on this day that my daughter developed an interest on how the retractable belt of a stanchion is able to keep its tension and thus stay as straight as they are for being such a flexible material. Turns out she accidentally loosened the tail end from its retainer and ZIP! the belt retracted. An accident. ACCIDENT. First offense. A consequence of engineering curiosity. Cashier "Alyssa" didn't seem to think so. (I keep using quotation marks because my wife was so upset that she may not have heard the name correctly when she asked her for it.) Cashier "Alyssa" then proceeded to give my sweet, curious child a very obvious, audible scolding. My poor daughter apparently looked at my wife like she was in trouble. That sad, inverted smile with the lip quiver and all. Just thinking about my daughter making that face makes me die a little on the inside. Seriously?! A little extreme for a minor thing, no? "Alyssa," you must not have children of your own because if you did you would have understood that not all children are bratty little shits that annoy you but are also very capable of exploring and learning new things. I wish I could have been there because after my wife made it apparent that she disagreed with your verbal scolding of OUR daughter, not only would I have also made my opinions known but I would have also taken the time to show her how that particular stanchion works so that 1) she understand how the tension in the system keeps the belt taught and 2) that inadvertent deactivation of the system causes childless Generation Z-ers to be disproportionately annoyed. It was a slow business day, wasn't it? That should have been entertaining for you! I can think of ten alternate ways to have handled that situation more appropriately than you did. Perhaps you could have kindly showed her yourself how the stanchion works so that you could quench her thirst for knowledge. But nope. Instead you acted how you did and not only did you scare my child but you upset my wife, and when my wife is upset then I get really upset. And then I have to stay up late composing a Yelp review because sending a complaint through corporate is usually futile. That seems to be how it's done these days anyway. Why go through the proper channels and up the chain of command when you can just go on Yelp instead, where the information I share becomes public? "Alyssa," please take this as an opportunity of learning and growth. Behavior such as yours tends to drive loyal shoppers such as us away from where we like to give our business. Our business pays your wages. Without our business you might not have your wages. Please think of the bigger picture here. Customer service is GOLD these days. Who really cares about the product, or its quality ... it's all about the experience. We used to shop here pretty frequently but after this particular experience I'm afraid we will have to take our business elsewhere. Great job "Alyssa," you just contributed to the slow but inevitable economic death of your store. read more

Would've been nice to be warned before putting my call ok hold for 6 min to tell me you don't do merchandise checks over the phone. Poor customer service read more

Horrible rude awful eye rolling employee. Literally eye rolled me the other day. I didn't happen to catch the name of him....male. Skinny. Perhaps a manager. I've read a few other yelps and that seems to be the norm at this store. I understand we are in a time of being short staffed at many places...but having rude employees is more hurtful to your business than having none at all. Who wants to return there???? read more

Can I give this place a 0? Sales rep in men's section with curly hair was awful and outspoken not knowing that he was being offensive and loud to customers. I was in there for 10 minutes and he made every guest seem stupid and uncomfortable. He said to me "Sorry this rack I'm working on it's basically the same as others." Told a man that the material of a pants was the only one left and to check another store. Told a woman pay in woman's and children's and yelled it across the room so everyone can hear. Spoke loud when a mans mask accidentally fell off when trying a sweater... Then he would stop work to fix his hair in the mirror... He was micromanaging customers lol...Horrible Experience... Where's the customer service? read more

It's no wonder this store has such horrible reviews with the "store director" Martin setting the example to the rest of the team. Extremely unfriendly, condescending, and rude. While I was trying to resolve an issue about a defective garment I received online another man was complaining about a sensor that hadn't been removed from his item while the girls behind the register rolled their eyes- a cue undoubtedly from the "MANAGER". Do yourself a favor and avoid this ZARA at all costs - you'll be grateful if you ever have an issue that these are not the people you encounter. This store needs to get new leadership with common sense, cognitive thinking skill set, and retrain all staff on what being customer centric means. read more

Absolutely terrible, non-existent customer service. Now that all things have begun opening after Covid, Zara for months has held onto the zero dressing room nonsense, leaving customers to try on clothes "at other shops" next to them, which logically have fitting room. This increased returns exponentially thereby delaying the purchasing process even further. Zero logic. No thanks. Left my purchases there before buying. Waste of my time. read more

Awful return policy. I have the clothes with tags and it shows the transaction on my credit card and they couldn't return it. Last time I buy from Zara. Everywhere else you can return with tags and they look it up with transaction number. They give you a phone number and all they tell you is sorry can't give you credit, store policy. Yet they don't let you try anything at the store yet... read more

Im standing in checkout right now and The black girl with the weave braids is ATROCIOUS. no customer service. I said hello when I approached the counter. ZERO response. Wanted to buy a jacket that was already on sale but the top button is broken off. Asked if they do anything about the button being broken. NOPE. Total stank ass attitude. I just took my receipt and walked out. read more

I found a shirt that I liked that was damaged and they had another one in the store that was the same size. However, when I asked the staff to help me find it they were not helpful at all. At least three people dodged me so they wouldn't have to help find it. And when I did ask someone they would say "sorry if it's not out there we probably don't have it" even though their system said they did. They also wont sell damaged items. The only person that tried looking was a lady at the register but she had to get back when people stood in line. Overall I left with a really bad taste in my mouth of the staff at this store. read more

This is another review about their return policy. I had the receipt but I didn't have the EXACT card I used for the purchase so they told me they only offer store credit. I actually had a card from the same CC account but it was a business account so different names have different numbers. Basically if you lose your card, have fraud on it or if you don't carry all your cards on you at all times, Zara is happy to keep your money and give you Store credit, essentially saying your purchase was final. I'm unsure about what the liability is here. Someone would have to steal the item and my receipt and then they're worried the money will be refunded to the wrong person? In this incredibly unlikely scenario I'd imagine the customer isn't going back to Zara to say "Someone stole my pants and I demand a refund." This is a red flag that someone is creating policies without the customer in mind. It may seem unfair that I'm leaving this review for the TO store but that's where I went and that's where the manager had to opportunity to override the policy but chose instead to just read me a script answer. Treat customers well and they'll shop often and buy more. Treat them with absurd mistrust and enforce poorly thought out policies and you will soon become another empty storefront. read more

Body shaming central! Purchased a dress with out trying it on. Noticed it was torn, brought it back for a return within the time window. Might have been a week or two later but it was the first free time I had to bring it back. When I brought it back I told the employee durning the return that the item was torn. He looked me up and down and said " are you sure you didn't tear this dress". Outwardly loud so everyone could hear him blame me and basically call me a liar. To make matters worse the manager came out and said the exact words to me over again ( are you sure you didn't tear this!?). The body language of the two and the attitude was just all to much for me to handle. I've never felt so judged in my life. What a complete Embarrassment. I can't believe I've spent so much money at this store to turn around and be treated like such trash. Also there is no use in asking for a manager because they all claim they are all mangers, they don't give out names. So basically no one to ever hold accountable. I will not ever be shopping at Zara again. read more