The customer service needs some improvement. I waited in line 15 minutes for my order. The fries were fresh and hot. My quesadilla was loop warm and I had to microwave it before eating. Overall the food was ok but could use some improvement. read more

Zaxbys - Chicken Bacon Ranch Quesadilla - Fast Food Near Me - Auburn, Alabama

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I don't normally write reviews, but our experience tonight deserves a warning to others and hopefully catches the attention of management. My wife and I stopped by this Zaxby's in the rain, and from the moment we pulled up, the tone was off. Instead of a greeting, the night clerk immediately barked at my wife to "pull closer" in a stern, impatient voice. No hello, no welcome just attitude. As we started ordering, we were informed that they were out of all shareables. For a national chain, that was already surprising. But fine--we moved on and tried to order dessert instead (which is on a different part of the menu). When my wife asked for cheesecake, we were hit with another curt and dismissive, "We're out of shareables," in the same rude tone. No clarification, no courtesy, just more of the same short-tempered energy. There's a basic level of respect and customer service that should be standard anywhere but especially at a place where you're paying for the experience along with the food. Tonight, this location failed across the board. To the management: I sincerely hope you see this and take a serious look at how your night crew is treating customers. We won't be returning, and I'd advise others to do the same until some professionalism is restored at this location. Plenty of other chicken in auburn. Oh and the fries were cold. read more

I specifically asked for the food fresh and everything in the box was old ,and the shrimp were just horrible and when I called the store to speak to a manager the number just give a busy tone . Highly unacceptable. read more

Zaxbys - Fast Food Near Me - Auburn, Alabama

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food was okay need to start taking at least 2 orders in the drive thru at one time to save hard working pay customers time and wear and tear on there cars going back threw the drive thru twice read more

traveling through back to georgia, service was good nothing extraordinary but no bad comments either. super quick & food was fresh which is always preferable! overall good experience even during a rush period. read more

Zaxbys - 4 finger chicken finger plate & fries - Fast Food Near Me - Auburn, Alabama

Food was very salty; customer service was 50/50 not impressed at all. The person at the register acted like she was doing me a favor. Not very helpful at all. Location is in a very good spot but almost empty. I wonder why? read more

I wish I could rate this zaxbys higher, but my wait was extraordinarily too long. They were understaffed.. with what looked like three employees. I visited this zaxbys two and a half hours before closing and waited about and hour and half for my food... one employee came out to take orders manually, which helped... but the wait still was incredibly too long. I will say my food was fresh and hot.. and that it was made to order. If you visit this location your food will be fresh but be prepared to wait. Also this zaxbys is drive-through only. read more

Zaxbys - 4 finger chicken finger plate - Fast Food Near Me - Auburn, Alabama

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25 minutes and counting. Still haven't gotten my food. And they're stacking chairs on the tables. They don't close for another hour. I guess I'll take it to go. I was planning on eating it here but nothing says you're not welcome here more than stacking chairs. I think an manager who allows that should be fired. read more

The fries were so stale and my sandwich had almost no sauce on it. The worst zaxbys I've ever had. We waited in the drive through for 20 minutes just for them to tell us they were out of what we ordered. They did comp our meals but the food was horrible anyways! read more

Awesome workers! They got me in and out of the drive through quickly and were so nice and respectful. The food is always good every time I come through and they always get my order right. Highly recommend them! read more

I have never felt more insulted in my life. Management here is rude and severely disrespectful. I had found a fingernail in my chicken and they wouldn't even open the door for me the confront them about it. I had to wait again in the drive thru just to show them. Even when I showed it, they offered nothing. read more

They forgot their infamous "sauce" which is nothing to write home about. I had this food before and really thought it would have been better the second time around, but NAH.? I will never come back, the portions were soooo small my 5 year old niece would eat this and ask for more fries. They can keep this nasty ass cole slaw. Bring Guthrie's back!!!!! read more

Zaxbys - 4 piece tender platter - Fast Food Near Me - Auburn, Alabama

I have eaten at Zaxby from Virginia to Florida a states between. If it was my first tume eating the food it would have been the last. This location is not producing great tasting products. Before I do a less than favorable review I visit the location at least two times. I ask for crispy fries they are limp and soggy. My chicken wings were dry almoat tasted over cooked. The tenders were extremely salty guess from the seasoning. The young lady on the register talked so fast had to be asked to slow down and pronounce better. I am not sure what dialect ahe had. You know food is not tasty when i went Wallmart down the road and had better tasting wings. read more

Teach ur employees how to get a dang order right. Especially Noah A. Whoever that is. Don't let him take anyone's order because he'll do it wrong AND won't give u the right sauces AND wont give you ANY sauces for the egg rolls. I asked for 10 boneless, got traditional. I asked for 2 ranches, got 2 zax sauces. Gave the sauces back and the lady at the window sounded soooo unhappy to do her job... the thing she signed up to do. I had to ask for the sauce for the egg rolls that is SUPPOSED to come with it. So I'm conclusion, y'all suck and I'm never coming back. read more

This place is packed no matter what time of the day it is. The portions here are two sizes up from McDonald's. The breading is danger on a chicken strip. My boyfriend actually cut his tongue on the breading and had to stop. I liked the White Cheddar Bites with Marinara Sauce. That's about it. read more

Zaxbys - Grilled Chicken House Salad - Fast Food Near Me - Auburn, Alabama

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Service was not good. Order was messed up but put in correctly on the receipt. Was missing sauces from containers that are supposed to come this sauces (Boneless wings meal missing ranch cheddar bites missing marinara). This place needs a major change. Used to work at a Zaxbys and this location is just not run well. read more

It's your average fast food, except with bigger portions because it costs more than McDonald's or Wendy's. I got the chicken finger platter and it was good, but nothing special. My favorite part were the seasoned fries. The bread was soaked in butter, which made it incredibly soggy, and therefore, inedible. read more

Zaxbys - Chicken Fingers Platter - Fast Food Near Me - Auburn, Alabama

The food was good - just like any other Zaxby's. I like the boneless buffalo chicken wings and the little chicken sandwiches or "nibblerz" and my sister likes the buffalo chicken "zalad" lol. I always like the tea here! read more

Not worth it unless you want a side of COVID-19 with your order. None of the people in the window handling my food or pouring my drink were wearing masks so quite apparent not to interested in the safety of the community. I ended up just throwing away my food when I got home because wasn't worth the $9 I spent to catch a virus. Never again.. read more

TERRIBLE SERVICE. Rude workers that don't have good customer service. I would rather go to the Shrimp basket next door.... and that says a lot. Needs to learn how to treat customers nicer. read more

Closed at 8pm on a Monday night despite a 10pm listing on website. 8:04 and wouldn't take order. Plus out of countless Zaxby's they are the slowest and have bad quality control. read more

Chicken fingers, wings, and fries are the basis of this chain... Its actually a good change in fast food concepts when compared to the burger and chicken chains where I live. My daughter and I were running way late on having lunch today and really wasn't in the mood to take a stab in the dark at a dine in restaurant that might have been disappointing and a waste of money. A very nice atmosphere inside with friendly and attentive staff. I got a combo with chicken fingers, hot wings, fries, and Texas toast. And added an order of fried mushrooms. My daughter got the chicken fingers, fries, and Texas toast meal, with a side that's similar to fried cheese curds. She enjoyed her meal, as well as I did. If there was one thing that could be improved, it would be the mushrooms. I know that mushrooms basically act as a sponge to everything that it's cooked in, but there has to be a way to minimize the grease that it has when it's served.. Overall a pretty good place to eat, and I'd stop back in again for a meal. read more

Don't bother to use their drive thru. Slow and wrong order each time. Company has employees that don't care about the customer.

I love Zaxby's. I'm a California girl but use to live in the south not to long ago and this was my favorite chicken spot, so every time I come back to visit I have to hit up Zaxbys before I go back home. I usually get the buffalo chicken salad which is delicious, and it also comes with a side of big toast (ooooh that toast). My last visit I ordered the chicken salad sandwich which to my surprise was also really good. You can't go wrong with anything on their menu. Go and let your taste buds soar. read more

Ordered original boneless wings and got some undercooked, soggy chicken with barely any sauce on them. The rest of the meal was fine, but definitely not going back. read more

Got our order wrong and then the workers in the back could be heard talking about how we just have just taken it, that it wasn't that big of a deal. It was a big deal because we got something completely different than we ordered. read more

I've worked at Zaxbys on south college for about two months. They sent me home for my nails but they didn't send my Caucasian coworker home when she has been wearing nails since I've known her (she's not a manager btw) and hers were longer. This was the only job I had that said something about my nails. I barely get my nails did. I'm not in the kitchen making food! I'm a cashier and I'm in drive thru!! The manager at my morning shift job said nothing was wrong !! Anyways, my mother called up there to speak with the general manager that sent me home and he called my mother a "stupid motherfucker". Also, he told my mother " your daughter doesn't have a job anymore just because of you". Lol isn't that stupid as hell?? The disrespect! I've never experienced that in my life. We didn't come off to him rude in anyway. Later, my mother called the store and talked to his wife (the manager) and she told her what happened and she took up for him per usual. His wife said " he has a temper" but that shouldn't be an excuse to talk to people any kind of way. I just wanted to talk to the owner. I don't care how long he's worked at Zaxbys. He's rude as hell. read more

First time eating at a Zaxby's after hearing rave reviews. First impression was horrible. The young woman behind the counter had a bad attitude and obviously wanted to be somewhere else. She didn't have any responses to my questions and she kept rushing me through the ordering process, telling me my total after every order instead of waiting until we were all finished. The sauce was way hotter than I was expecting because they said it wasn't spicy. The chicken was subpar for what you pay (very fatty) and there's bacon in their chicken caeser salad (I don't eat other meats besides chicken). All around was a very disappointing visit. I most likely won't be back but definitely not to this location if ever in town read more

Do you like chicken fingers? Do you like fries? Do you like waiting an eternity for your food? Luckily there is a grocery store nearby that sells eggs. Stop by the market and grab a dozen, wait for them to hatch, grow up and then turn them into chicken tenders. If you did all that you would probably still have your food before this Zaxbys could get it to you. A non traditional drive in where you can order your food and watch a whole movie before the food gets to you. read more

I guess I can consider myself lucky that I even got food that was somewhat edible. Oh. And I got hair too. Generous one star.

Wow! That's what I said as I bit into a hot juicy chicken tender at this amazing restaurant. I was in complete awe that so much flavor could be concentrated into such a small, crispy, and perfectly bronzed food item. Furthermore, my eyes widened and my mouth watered as the first BBQ boneless wing entered. I'm a little embarrassed to admit it but I'm pretty sure I also let out a loud moan. Each and every bite I took, it felt like I was sent to heaven. Ever since that day, which I am proud to call the greatest day of my life, my girlfriend refuses to go to Zaxby's with me. Whenever I go I feel as though I am cheating on her so I prefer for her to stay at home anyways. read more

The cashier was extremely nice and friendly. Her name was Dejah and has great customer service. The food was delicious as always and delivered in a timely manner. read more

Waited for our food for over 25 minutes. I understand that they are not exactly "fast food". Did they have to find the chicken before killing it?? read more

WORST ZAXBYS EVER!! Gave us the wrong order. Ordered boneless and gave me traditional. The guy was yelling at me for it but they screwed up. Also ordered PLAIN boneless wings and gave me buffalo. Terrible service read more

We were third in line at the drive-through. From the time my ticket was printed, we waited 30 minutes for our food. About 28 of those were for car number one. The explanation was they were waiting fir wings. Nobody directed the car to pull out of line. There were 6 or 7 cards behind me. Unacceptable! read more

Waited in line for 10 minutes. Never moved. Drove around to see what was going on and no one was in line in front of a truck at the menu. The four people inside were standing at the window and just seemed to be talking as me and 6 other cars just sat in the drive through line. So I left and won't be back. read more

You would think after working at Guthrie's, and stealing the recipe, they could be good. It's not. It's an imitation and average at best.

I was visiting the University today and decided I needed a quick snack to take care of my hunger until dinner time. I stopped by because Zaxby's was one of my favorite fast food restaurants when I lived in North Texas, and I hadn't been to one in quite some time. The Texas toast was always a draw for me. Today, the chicken and fries were great as usual; however, the bread was as hard as a rock. It was completely inedible. The most disappointing thing is that when I called, the person who answered the phone (Griffin) seemed to not care at all. It's not that I was planning to go back there for another slice of bread; I was simply making them aware so they could check their supply and be sure not to serve poor quality bread to other customers. He didn't thank me for making him aware of the problem. He did not apologize for the quality or even offer to make amends in anyway. He was completely dry and uninterested. I just thought that was pretty poor customer service. The moral of the story is: open your box and check your food before you drive off if you go to the drive-thru. read more

Opinionated but insightful review. Includes Pros, Cons, and Tips to getting the best Zaxbys experience. Pros: -Wide variety of tasty sauces. My personal favorite are the Toungue Tourch, Nuclear, Zax, Hot Hunny Mustard, and BBQ. -Fresh, (mostly) never frozen chicken tenders and wings. Does not include boneless wings. -Salads exceed expectations and are customizable. -Original menu items such as "Nibblers" and appetizers are commendable. -New Coca-Cola Fountain -Fries are bomb. Cons: -Zaxbys is pricy and lacks a low quality value menu like other fast food chains. Consider preparing your own meals if you have the time. It's not difficult. -It's popularity and location makes the restraunt almost always busy. College students, some less tolerable and less considerate than others, will populate the drive thru and store floor every single afternoon and night. -The grease gets crummy and used durning these rush periods. Tips: -If you're going to buy wings, I'd go with their boneless wings if you're trying to be efficient with your currency. The traditional wings are tasty, but i personally never see myself paying for them over boneless. -Their grease traps are fully cleaned wednesday afternoons. The freshest grease is around 2-5pm, especially on wednesdays. -Come in before lunch rush (Noon or slightly before noon) and your sandwiches will likely have a bit more attention to them. -Don't stand and stare at the counter, looking like your waiting for your food. Find yourself a seat and sit down. Your presence imposes on the employees, even if it's slight. Your food is on the way, might as well save some caleries by sitting down (fried food has empty calories so you need those) -If you're in the drive thru, you may want to reconsider ordering wings or cheese bites if you don't like waiting for your food at the drive thru. Wings take 8 minutes to cook properly and cheese bites take 3:30. If you've ever sat at the window waiting for cheese bites, you have held someone up behind you. Don't like being held up? Consider ordering inside. -Franchize puts pressure on the pultry industry. Americans eat so many chickens. genetically modified chickens, at that. Consider changing your diet. read more