Dear Zaxby's Management, I am writing to formally express my concern about serious issues I recently observed at your Senoia rd restaurant in Fairburn GA. During my visit on May,1, I witnessed multiple instances of poor food handling practices as well as unprofessional behavior from the staff, which I believe pose a risk to customer health and safety. Specifically, I observed the following: Employees handling food without gloves or failing to wash their hands between tasks. Cross-contamination between raw and cooked food surfaces. Visible horseplay among staff in food preparation areas, including shouting, joking, and physical play near cooking equipment and open food , which resulted in hair being baked into my chicken bacon ranch quesadillas. These behaviors not only undermine the trust that customers place in Zaxby's to deliver safe, quality meals, but they also create an unsafe and unsanitary work environment that could lead to serious health code violations. I urge you to investigate this matter promptly and take the necessary steps to ensure proper food safety procedures and professional conduct are maintained at this location. Thank you for your attention to this serious issue. read more

Zaxbys - Hair in food. - Fast Food Near Me - Fairburn, Georgia

They don't accept cash . I really will be glad when they get rid of this Zaxby's in particular. The customer service is trash. It's a bunch of young people working here that are very unprofessional and they act like they hate their job. I would rather go next-door to Chick-fil-A for the win read more

Food: new to the country and this is my "fast food" cheat day option a lot lol. The grilled chicken sandwich and their salads are amazing! The service here has always been great! And the dining in has always been clean! read more

Zaxbys - Fast Food Near Me - Fairburn, Georgia

The customer service is horrible especially at the window. No greetings, no welcome just uh huh go ahead. This place USED to be great. We literally waited 30 mins to get food from the DRIVE thru. They made everyone wait in parking spots to clear drive thru que but no food is coming out. I'm currently the 5th person in a line. *Update * As we waited in the car they turned off the parking lot lights. I had to pull back around to the window where i saw my food sitting on the counter while all The employees talked. 20 mins later read more

Please don't ever go to this Zaxbys. I ordered my food online to be picked up in person which was indicated on the receipt. My Husband arrived to pick up the food. Only to be told that the food was picked up by delivery driver. They refuse to remake the food or give a refund stating that I needed to dispute it with my bank, how is it my fault that you handed my food to someone else? This is the worst customer service experience I've ever received in my life. A company that can't take responsibility with their own mistakes and punish their customers. read more

It's crazy how there's me and this other car still waiting for our order and the other people in the line are getting there orders! It's been 15 mins and no food. Out of all the times I went to this particular Zaxbys, this has never happened. Please do better. read more

Horrible CUSTOMER SERVICE!!! So I'm working with UberEats... the store gave an order to the wrong person and wouldn't remake the order. Horrible customer service read more

This place needs new management twelve times over. Every time I place an online order, it is never ready and I have to wait forever for it. They shut down the dine in area so that caused a serious backup around the building and out to the street. The workers were talking and texting inside so the line moved extremely slow. I hate going there and this is probably my last time. Service is horrible!! On top of that, wings and fries were cold however the tenders were pretty decent and warm. read more

One of the slowest 'fast' foods ever. I tried to avoid going there as much as I can. Although they had someone outside to take orders, it did not expedite anything. read more

I like this Zaxbys because it is in a much less crowded area than the one on Camp Creek. Even still, the line is usually wrapped around the building. Usually I will go inside to order as a result. The line was suuuuppperrrr long on the Saturday evening that I went, but it wasnt moving too slowly. I ordered my usual Wings & Things & went on my way. The staff is nice here (& young) & they are always hustling & bustling. This Zaxbys is a much better choice than Club Camp Creek read more

Immature staff playing behind the counter is a turn off. It's a direct reflection of management. Over $17 for 10 Wings is too much. I will not be returning. 20 minutes later when I get home after having to go the long way because of an accident, my order is wrong . I'm pissed because I've made it home and it's too late to try to go back out and get something else. I call back to the restaurant and spoke with manager Patrick and advised him of the silly ass frontline and he said 'oh yeah, I was thinking the same thing'. What the hell?!? I will be taking these overly wet nuggets back tomorrow to get my money back. Overpriced anyway. Now I have to make an unnecessary trip back over there. Pitiful. read more

The customer service was terrible. Girl at register turn her back on me when I ask for BBQ sauce. When I tried to repeat it before she walked off, she shook her head yes and went to get it which told me that she heard the first time. So why would she walk away when I'm spending money. I did speak to a manager. The for 3 minute fries, took 10 minutes whereas everyone behind me were gone. SMH read more

Wish there wasn't a 1 star I wouldn't give them any! Not sure why I set myself up for disappointment! I keep saying I would never go there. So now they only taking door dash or online orders!! Lolol and the drive through is always a 20-30min wait! Never have this issue on the Northside of Atlanta smh!!! read more

There was a short wait when we entered Zaxby's. This is nothing unusual. After we received our food, we decided to eat inside. This is where the points get deducted. None of the tables were wiped off so we had to get someone to wipe our table. The floors were a little greasy and the trash was overflowing. The food: the coleslaw was good; The chicken was a little over cooked and the fries had too much salt. read more

Zaxbys - Fast Food Near Me - Fairburn, Georgia

I knew ahead of time this location was hella slow. So I ordered on the app, and waited like 20 minutes before I headed to the location. Get there and they had not even gotten my ticket to the back yet. I'm still waiting now. No cap, another gentleman here also waiting for his food. Said he was waiting over 40 minutes. No cap bruh. The drive thru always be circled round the building. Need to hire someone who previously worked at Chick-fil-A to teach these folks the definition of efficiently. read more

I love Zaxby's! But the location off Campbellton-Fairburn Rd is the worst. I try to avoid it and go to the location in Douglasville. Many of the times I have been the staff haven't been the friendliest. I try to order on the app and do curbside pickup to limit staff interaction. Recently you can't do curbside anymore because the number to call on the curbside pick up sign doesn't work half the time. Then when you call back in, you don't get the best customer service. If you're going to have a number to call for curbside pick up, make sure the number is in service, and make sure that if someone does answer, you're greeted with a nice "hello". read more

Zaxbys - Fast Food Near Me - Fairburn, Georgia

Would leave zero stars if I could. Signs outside say dining room open. Have curbside signs as if that's an option. No matter how you order you have to go through long drive through lines. Won't answer the phone and voice mail is full. Not convenient at all. I understand the pandemic and keeping people safe but you should have clear instructions so people can make a choice if they want to bother with waiting for 20+ minutes in drive through. Oh and was told it's not possible to cancel online order even though they took my money. Total rip off and extremely unprofessional. read more

Probably absolutely one of the slowest places I've ever been too. I've frequent this place many times in the past and sadly I've watched it decline as far as provided good service. Today's wait time and lack of professionalism was the breaking point for me ...slow service--inside and at the drive thru, trash cans overflowing, charging people for pepper (yeah you read that right), giving someone ranch dipping sauce when they asked for ranch dressing for their salad --and then telling them NO ...you said dipping sauce ...no ice available . Overall just too much Sadly this has reached the same level as the slow and sorry McDonald's...which is next to it. read more

This Zaxby's takes the longest. It took them 30mins to bring my food out and they got it wrong!! A one star rating is too good for them

Takes entirely too long to get your order here. I placed my order in the drive through. After doing so, I pulled up to pay and the same car the was at the window when I pulled in the parking lot was still there. I waited in line for over 15 minutes and the same car was still at the window. I then decided the wait was not worth it. Left to go to the nearby liquor store. Once I was done in the liquor store and returned outside to my car, I saw the same car that was at the window when I pulled up was still there. No wonder the drive-through line is always wrapped around the building SMH read more

The only thing keeping boards off the windows is the fact that the nearest wider selection of fast food is union city. (DISCLAIMER : I still go for connvenience, but I meticulosity make sure everything is correct) I live around the corner so I frequently patron at this Zaxbys in Fairburn. - I frequently get bad service, never welcomed in the drive through very lax in house when it comes to taking a order - Plenty of times I've come through the drive through and been asked to pull up as a lone vehicle. I worked under Mr. Booker (Owner) of the Ponce location. Late night extended hrs, never had anyone wait 20+mins - The representatives on the food line are wishy washy. Some days everything is superb. Toast buttered golden, tenders large, fries fresh. but frequently. My toast is crunchy, tenders kiddy, fries are still fresh - The women and young ladies that front the house aren't black magic/black girls rock, they are witch craft & hot mess summer. Frequently forgetting sauces, habitually giving out flat drinks. Once I asked for sprite no ice and got water. Furious. Paranoia so high I have to pinch the crust, sample a fry and sip the drink. - Very short in service and response to inquiry. Standoffish at times pulling through the drive through. I know its taboo to ask a woman her weight or to smile but for 30 seconds could I get a warm/inviting/approachable facial expression. I don't ask that you SERVE me. I ask that you provide a service that is equivalent to the money spent to come drive-by our in house. - Have come late night and even sometimes during the day and it seems like the establishment is just closed. I tend to forget the days and holidays sneak up fast but every time I check the good ole calendar it just so happens to be another regular joe day. I came home today frustrated once again and felt signing up for a yelp. Honestly hate that I wasnt driven to yelp to raise the vibrations and praise a business. It just wasnt the case. Thank you Zaxbys to the commitment to raising Fairburn's net utility. {Case 00928308320 Closed} read more

Very long wait after you order you food. A lot of times people would order the same thing in groups of 2 or 3 and their food would come out at VERY different times... Our order took about 25 mins to come out. They informed us after the full wait that they didn't the ingredients to make one of our orders. We cancelled that order as it was gonna take another 15-20 minutes to order something new. We asked for our money back on that order, but they could not provide a receipt showing we had a refund. Won't be coming back to this location. Just go to the Publix next door and grab a few pieces of their deli chicken or sandwiches. read more

Order 2 salads , received pile of lettuce and small dried up cold piece of chicken . Not what I ordered, not the black and blue Buffalo salad. The children, meal at least had one chicken finger. 28 bucks waste dollars. I never stop at this location again.Thanks for ruining my Saturday dinner read more

Well I got a salad... it was dirty (see photo). I won't have another one because clearly they don't wash their lettuce. SMH! read more

Zaxbys - Sensation Zalad - Fast Food Near Me - Fairburn, Georgia

came here at 2:00, and the employees were very bland and rude. Kept asking if that was all and at one point left because she thought our order was done. the food was ok, but the employees did not seem like they wanted to be there. read more

Poor service workers are rude. The food was stale. I threw it out when I got home. I should've checked when I got it in the drive thru. Never going to this location again. read more

I can't even rightfully give this restaurant a one star review. The manager at that location by the name of Nia single-handedly gave me the worst customer service experience I've ever had and that is no exaggeration! I waited in their drive thru line for 30 minutes, which was my entire lunch break. They got my order wrong and apparently the vehicle in front of me received a wrong order as well but he refused to move up so anyone else couldn't get their food and Zaxby's didn't have the common sense to make him move because it's their parking lot. I went back after work to get the meal corrected and now you accusing me of trying to get free food which I returned the entire meal untouched. So I don't see how that was a thing but I told her her customer service was horrible and her response was she didn't care. She had been the manager there for 10 years. I've lived in South Fulton for seven years I've been to that Zaxby's only a few times because the drive-through time is atrocious, but now I see why that location desperately needs new management hi for one will never go there again nor my family of five and I will pass this message along to everyone that I know in the area do not go there. P S. I have never written a yelp review a day in my life. That's how upset my experience made me. read more

I have never been to this Zaxby's without having to pull forward to wait on my food. Several times, I have had to go in to make sure they hadn't forgotten my order. I'm pretty sure that this is the last time for me. I can't definitive say due to the fact that my son loves the sandwiches, he may have find another location. read more

I would give negative stars if I could. Service here is deplorable. ALWAYS slow. Nothing is ever ready. I always have to pull up and wait on food. There is never an apology or reasonable excuse as to why this happens. The only reason I come here is for the grilled cheese. Then the server brings my food and gives it to the wrong car. NEVER EAT AT THIS LOCATION!! read more

This is the Worst location ever!!!! I order 2 Cobb salads and was not told they didn't have all the ingredient. when I spoke to the manage, she told me it was because it was Sunday. Thats not excuse. read more

So this is my local Zaxby's and although the food is good and they had a score of 91A posted in the drive through window, their service sucks badly. This review is based on several poor customer service experiences. Too many young/teenaged employees playing behind the counter and at the window, they don't greet you, often making errors in the order or forgetting condiments after you request them. I'm over it. When you pay an average of $35 at a FAST FOOD restaurant for a family of four (yes, I realize it's not a fortune) can I at least get a "hello, goodbye or a thank you come again". And how about NOT stuffing my bag so full that it turns over in the car. Damn, use two bags!! Here's the kicker, the last time I visited this location (before my visit today) I got in the drive through line 15 minutes BEFORE closing, waited in line 20 minutes, got to the speaker and said hello - yep, you guessed it...they turned off the lights and shut down in my face. In closing, what has happened to the days of customer focused businesses? read more

First off, with 5 cars in front of me, it still took o er 30 minutes to get through the drive through line and pick up food. I tried their new spicey signature chicken sandwich and the flavor was just ok. The chicken itself was rubbery and not pleasant to chew. I will not be getting it again. read more

I'm just going to echo everyone else's previous comments. The food is decent, the service is TERRIBLE! Zaxby's corporate if you're reading these comments, why not get involved with this franchisee before he/she completely ruins your brand in our area?!?! If Chick Fil A can find quality people to employ, why can't you??? Step it up! read more

This place is the worst. They ran out of seasoning salt and sent an employee running to Publix to get it after a heated discussion in front of everyone. I got my wings and they were completely raw and bloody in the middle. read more

This location is the WORST EVER!! Today I was served by Amaya P. and I must say it was terrible she had a terrible attitude while waiting on me in the drive-through which made me get rude back with her. So I asked for a manager when the manager took my order she had an attitude as well, at this point, I am livid as I made my way to the window the lil girl Amaya slammed the drink in my hand and that's when I lost my cool, she slammed the window and the while the manager was standing by. My order was not correct at all I had nothing that I asked for I don't eat meat and they still put bacon on my GARDEN COBB SALAD! I will be contacting corporate as soon as I leave work today. read more

Deserves zero stars. Ordered boneless wing meal. Got Burnt toast, no celery, unseasoned dry fries. All the employees huddled around the drive thru window like they had nothing else to do. Covid or not, the customer service SUCKS!!! I will not be returning here, I would rather drive to Fayetteville or Douglasville. read more

The food came out fast and people were nice, but the salad is seriously $10 with no drink and it's super dry and only a few pieces of grilled chicken on it. I don't recommend it. read more

Location: 5350 campbellton Fairburn Rd Fairburn, Ga 30082 Ticket name: 136 Delilia. My family and I are regulars at Zaxbys. Yesterday's visit was by far the worst experience we've ever had there. We waited 20 min for service. The cashier ( lady of either African or Jamaican decent with cornrows) at the window not only had an issue with my grandmother asking to split payment, she was also bothered by my grandmother asking her for straws, napkins, and sauce that was suppose to already be inside of the bags. She raised her voice at my grandmother twice and shoved the things we asked for at us. Although her disrespect and lack of customer frustrated us, we knew that a simple review would raise some awareness for both the company and its customers. read more

Ordered a Cesar's Salad around 9:50pm and received a totally different order. I paid for 2 extra Cesar dressings and got a total of 2 ranch dressings. The quality of service is bad when it's close to closing so beware. read more

Ordered some fried mushrooms, got pieces of batter. That. Was . It. Ordered 20 wins, loaded with salt, they were dry as hell and waited 25 mins IN THE DrIVE THRU!!! Called later to get corporate number, talked to a manager who said I'd " get a free meal and an order of fried mushrooms" it took us almost 2 years to come back this time from the last time. Don't go here unless you have time to sit and do nothing but wait, and want salty cold food. You are WELCOME read more