hello, I would like to attest to the level of care and respect that was given by the morning crew on 3/11/26. I arrived with my students who are severely impaired as a CBI trip & the staff and management was amazing. they were patient , calm, and understanding. they treated my students with dignity and pride and I am so appreciative of their efforts. the food was fresh and hot. Thank you for your warmth & kindness. read more

It was our first time here. We felt like we had to try it! The chicken was good wasn't rubbery. It was a regular fast food type of vibe. read more

Zaxbys - Boneless Wings & Things - Fast Food Near Me - Lithonia, Georgia

Food was good but customer service was no bueno. Oh I forgot they didn't have ketchup! Why?! read more

So...I found out that the chicken mini sandwiches are $.99 every Thursday. I bought 6 of them with extra sauce with a large fries and had lunch with my Mom. We were full and had leftovers. I love that lunch was so affordable and good... ENJOY read more

Super weird Zaxby's what service "in my Debo voice " so ordering my food I requested to use my coupon that I got off there app for free Zax snack they say we don't use those anymore lol so I'm like what but ok order my 38 bucks worth of food ask to scan for points oh but they do that lol then rep says sometimes they do lol ok figure it out or don't I guess smh read more

This Zaxbys isn't what it used to be .This Zaxbys was always a go to for me . But it seems these kids don't wanna work no more I been in line since 9:09 it's now 10:00 pm ... just to get my drink with no straw and still tell me to pull up and wait again and the girl handing meals out wit a cigarette in her hand and I got my meal 10 mins later after pullin up wit no sauce on the sandwhich .. Yall need to start hiring people that actually wanna work and stop letting just anyone get jobs . These girls Attitudes are terrible read more

I ordered the loaded fries...2/10 This shit look like yall shook it up. It's dry af, Ain't no ranch AT all, bacon burnt and yall gave me this thick ass uncut up chicken? I could've made dis at home if i had too. read more

Awesome customer service Kudos to Ashley. I love the staff here they're awesome. Everybody's respectful from management down so kudos to the day crew read more

Zaxbys - Cobb salad - Fast Food Near Me - Lithonia, Georgia

You can never go wrong with Zaxby's. So delicious and mouthwatering oh man. Most definitely order from here you won't be sorry

This place is filled with simpletons mangers shantell Phillip cashiers Lydia leads every single person I encounter was subpar i waited for 30 mins to speak w Shauntell while being told by Lydia that i would be waiting a long tine because shes busy i am a customer a already paid you customer but the group simpletons employed to take my order couldn't get 3 items right the night before what she did get right was i waited an excess of 35 mins only to be told by Shauntell she didn't work on Tuesday wtf anyway the order I placed today it was wrong too but more than i paid for some times the universe does its own custom service this place is a sad place of business the owner may want to look up the franchise standards because they are not meeting any of them it close down the vacant lot would be better read more

the lady at the window tried charging us an extra 10 dollar for our meal acting like were dumb and wouldn't notice

Been here several times & each time it has been worse. So today the fries were not cooked all the way, the employees are rude all while the manager sits on her butt in the lobby. This has got to be the worst zaxby's on the planet. Not to mention the cold chicken & the AC being broke. read more

Zaxbys - the inside of a restaurant - Fast Food Near Me - Lithonia, Georgia

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Customer service was horrible. We went through the drive through where they made us wait for 45 mins on a simple order. Meanwhile everyone behind us got their food. After letting the worker know 3 times we were still waiting, they lied to us telling us they were making our food. 10 mins later the manager comes out and tells us she needs to give us the refunds due to not having fries. THEN SHE ASKED FOR OUR DRINKS BACK!! Anyone who works in the food industry knows to not take food items back once in the car with the customer. Overall this was a waste of my time and the workers never cared to rectify the problem. read more

They cut up Texas Toast on my Caesar Salad in place of croutons. I did not ask for this nor did they tell they were doing this. Meal did not come with slice toast. Unacceptable for a simple grab meal. read more

Zaxbys - Caesar Salad - Fast Food Near Me - Lithonia, Georgia

This is THE WORST Zaxbys I've ever gone to. I live right down the street so I would pop in for a grilled chicken Cobb salad at least 2-3 times per week. EVERYTIME I order this salad they Miss something and then when you ask them to correct it. You get nothing but ATTITUDE. I will not give them my money anylonger for their subpar food and subpar customer service read more

place sucks gave me bacon after i said i was allergic to pork manager caught am attitude when I brought it up be glad when they shut this location down read more

We waited 30 minutes for a salad and some fried pickles. 20 minutes into the wait they tell us they have no pickles. 10 minutes later they bring us the salad with the wrong dressing and NO utensils. They are so disorganized. If I could leave 0 stars, I would. read more

Does the establishment close at 10 or 10:30? I got there before 10pm and google says the restaurant closes at 10:30. However, one of the employees was standing in the middle of the drive through lane drinking a soda and waving people away. Confused to say the least! read more

Normally they're okay.. it's just the drive thru line is usually long and slow.. be prepared..if u park by the front door you may not be able to get out of the line is long.. circle the building and park on that side to avoid this... you're welcome read more

The worst experience I've ever had at Zaxby's. I waited for 20 minutes for a Zalad and I had to drive back up to the window to see what was the hold up. The manager did nothing to rectify the situation but give me a lame ass excuse that they got busy and it was coming. I asked for a refund which took another 5 minutes for him to do. I'll never come back here again read more

Horrible the worst customer service ever and the food was trash ! Had a problem fixing my order after they messed it up served me burnt food ! read more

They have roaches. I'm a local UPS driver and came in here for the first time today and it was 3 full cockroaches in the womens bathroom and then I seen baby roaches all throughout the dining room floor. I don't see any previous reviews on this so I'm not sure if others are bothered or just haven't noticed but yeah.... No thank you. read more

Ok.....I... LOVE....ZAXBY'S...... Just not this location. Ok. Aside from the fact that this was Christmas Eve, everyone was in a rush. I felt they were rushed to take my order so they could close early. Barely a greeting. Barely anything. My food was ok. But I'm giving this review what I received in person. Barely anything. I wish we took the extra time to go the the Stonecrest location, but we were famished. read more

Slow Service VERY SLOW Drive Thru Food is never hit and they ALWAYS Burn Your Toast food is never hot I wouldn't recommend if your taste buds are craving some good Zaxby's read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

Fast food is fast food but some locations are definitely better than others. Today I had to pick up some fast food on the go and decided to stop at the Zaxby's on Panola road. First off - the line was kind of ridiculous for 4pm on a Sunday. I waited for a good bit in line but once I got to the window I understood why, I ordered a Cobb Salad and Blue Garden Salad, the Cobb was supposed to have grilled chicken with no bacon and the Garden, no chicken. I also ordered an Almar Palmer (half lemonade/sweet tea mix). The young lady, while pleasant, gave me a sweet tea with a lemon on top so I asked her to give me an almar palmer instead. Then when the Cobb salad came out there was bacon on it (like two or three strips to the side) when I explained to the lady I ordered a Cobb minus bacon she took the salad and gave it back to people in the back. When she returned the salad to me, it was the same salad but it was obvious someone just removed the bacon. Quite honestly the food was decent for a fast food Zaxby's but I felt like they could have given me a fresh salad, one that didn't have bacon on it previously and the lemon on top of the tea wasn't cool either. I spent a total of 15'minutes at Zaxby's in a Drive thru - if I wanted to spend that much time at a fast food restaurant I would've went inside to eat. read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

I've been to this location. Nothing to brag about. Typical remedial attitudes from young people. I recall liquid on the floor and I received a cold shoulder about reporting it. Nonetheless, someone almost slipped and they didn't care. But be that as it may, I was about to go back to this location today, until I read the reviews. Thus, my above critique pales to the fact that this location has lost business today as a result of the reviews as a whole. I'm sure others would agree, but just didn't bother to report it. read more

Dont go here! I placed an order for pick up on the app and it took forever. I was still 10 min away when I placed the order and I stood in the restaurant for 25 minutes before I got my food. The order wasn't even correct. It took so long! I ordered beforehand for a reason. I will never go back there and highly suggest that nobody else does either! read more

This wait is crazy just for them to get your order wrong. I mean CHICK-FIL-A would never. They really need to work on timing when it come to their line. No way this line should cause a 45 minute wait. read more

Mikalah was great she definitely displayed what the ideal Zaxby's customer service looks like she was amazing I will be returning because of her thanks so much Mikalah normally I don't do review but she really made my day is not enough people like her in the fast food industry! read more

In like for 30 min.. Me: yes let me get two Caesar salads, one of them with no bacon.. I get two Caesar salads both with no bacon ‍ every time I order something there's always an issue with my order !! read more

This location the food is normally good but I just got a salad from there that had not 1 thing wrong but 2.....a hair was in my salad, after I looked at the hair I noticed a dang small bug! I didn't get a pic because I was upset and had thrown it away! The only reason I'm posting on Yelp is because I called to inform the manager but nobody answered! read more

4/10/22 I go inside to get a signature club no bacon. I asked for toast instead of fries eager for my first signature club taste test. Reaching my seat deciding to dine in I noticed I still had fries no toast so I kindly went back up to the counter and reminded the young lady I replaced the fries with toast. She then told the cook "he said toast not fries" as if she just didn't take my order. That's when the cook looked me up and down and stated "it's gone be a wait" and walked off. My chicken sandwich was under cooked as well as my spicey fries mushrooms and everyone in the kitchen appeared to be disgusted with me because I wanted my correct order. The food still turned out horrible, after complaining that my sandwich was undercooked they over cooked it. I will never eat here again or suggest anyone until this staff is retrained. TEAM #nostars I only chose one because you have to in order to post the review read more

My mom and brother went here and they were trying to order mind you They are both from Mexico and their accent is so thick. The lady at the register was laughing the whole time and making fun of them. Plus she also got their orders wrong.. read more

This place is terrible. Go to the zaxbys in stonecrest. Every time i come here i wait in line for at least 40 min. And lots of times there out of frys and cups. So u only get chicken. read more

Cashier walked off while I was placing order, she was rude the wait was long they messed up 3 ppl orders I was going to ask for a refund but its like why $6.41 just wait it out. Had bacon and cheese on it when I told them no bacon or cheese on my salad. read more

After my visit yesterday , I'll stick to my salads here if I decide to visit this location again . Twice , my order had been messed up when ordering the TLC. Granted , the first time , when I called back to express my disappointment, the manager offered to remake my meal . Once I arrived , they talked to BOh and let them know that the sandwich was unacceptable , making me another one . But yesterday , my experience with the Drive through person, Lamaya , was very disappointing. Yes my sandwich was missing tomatoes and she got it but there was no emotional understanding from her at all . It was almost like I was being a bother or something . I understand that work can affect you or things happen before a shift but you should still work to show the customer you care for which I wasn't shown . read more

This location does not have the best reputation when it comes to customer service and ,unfortunately, at times the quality of the food. This location lacks common etiquettes and I honestly feel as though the owner as well as management has got to do better in both the staff they hire and way they train their staff. Last night May 17 I was in the drive thru line for 25/30 min. It was 9:30 when I checked the clock (and that was a little after I had already been in drive thru for a while). Around this time workers from this location were walking out of the store, but did not attempt to inform the LONG LINE OF CUSTOMERS WHO HAVE BEEN WAITING that their closed. This employee literally made eye contact with me, she watched me watch her and STILL AINT SAY S**T. Common sense would say "What they lack in customer service should be made up by the quality of the food" but that is far from it. In the last year and 7 months (when I moved into the area) I've gone to this location a hand full of times. And if it wasn't the missing miscellaneous items, such as napkins and straws, it's the fact that I ordered teriyaki and got ketchup wings instead. read more

After waiting in the drive thru line for 15plus min, I got to the window to pay for my order. I gave the cashier my phone so that she could scan the Zaxby's App for payment and reward points to be added. She looks at me as if I was crazy. After trying to scanning my phone against her register SEVERAL times and getting the attention of her coworkers(manager included and about another 5 minutes passing) I was told that there SYSTEM is not updated to take payments through the app. I gave them a card for payment, drove off. I reached in the bag about a minute after driving off and my fries were COLD. read more

The food is always good... lots of friendly staff I ordered me a wings and things man them insane wings were so good & hot only problem is they forgot my toast but they were nice enough to give me 2 and they got a nice manager with a New York accent couldn't get her name because she didn't have a name tag on still like to know her name lol good place to dine in on a Saturday read more

If I could give this place a negative 5 I would! Horrible service. Always slow when I come. It's never been a time where I only stayed in line for a quick moment. Then you have ppl outside taking orders now??? You're not Chick-fil-A so please don't try it. I'm mad I even came to this location today after work. Haven't eaten all day now I'm in like and it's been 15 mins and I barely moved. And the little movement was from someone getting out of line. Close this location down NOW!!!! read more