I had a great experience at Zaxby's, and it was all thanks to the outstanding customer service. Neena was incredibly patient, kind, and genuinely cared about making sure we had a great meal. She took the time to make sure our order was prepared exactly the way we wanted it, answered our questions with a smile, and even brought our food directly to our table. It's not every day you come across someone who goes above and beyond like she did. Great customer service can make all the difference, and she definitely made our visit enjoyable. Thank you for making us feel valued as customers--we'll definitely be back! read more

I walked in to Zaxby's and it was pretty empty and that should have been my first red flag but I continued to order anyways. It was super quiet when walking in and the booth seating was sticky. There was an older woman at the register who was extremely polite and helpful while taking my order. Once I was given my drink cup I went to the soda machine to get I e and noticed that there was something black in my cup, I emptied out the ice and got more and found more black stuff in my cup. I don't know what it was but I know it wasn't anything good. I advised the cashier and she told me they were working on the machine last night but she offered to fill my cup from the drive thru fountain which was good. Once we got our food it was cold and I don't understand why because we were literally the only people in the restaurant. When I got my loaded fries they were drenched in ranch and that's all I could taste. Usually I order in the drive thru without any issues but today was a bad day altogether. The one thing I have positive about this experience is the lovely older woman cashier. She was so nice and tried everything she could to make our experience better but it wasn't her fault. You could clearly see her coworkers were doing their own thing and not trying to work as a team. After this experiences don't think I'll ever return to this location. read more

See all

Found sugar ants in my cup when I sat down to eat. When I complained about it and showed the worker manager didn't care . Can't eat here anymore read more

Got the wings and things and I wasn't impressed. Zaxby's isn't as good as it was when I was a teen and overpriced. The chicken tenders were so small, a tad bigger than nuggets. Their pink lemonade was decent but way too much ice than lemonade for the up charge. There's a reason I never come here and I won't be in a rush to return. read more

I had never been here and must say not bad . Food was delicious and very tasty , staff very friendly. Cuteness as the decor is pretty nice. read more

Zaxbys - Chicken Wings Near Me - Orlando, Florida

See all

Quick service. Zabxy's removed their insane sauce which is why I came. The plate tasted as sad as it looks :( $12 for those 4 tenders, fries, slaw & a drink. Won't be returning. that is all. That is the review. read more

Zaxbys - Chicken Wings Near Me - Orlando, Florida

I used to love going here when we lived around the corner. I just got an order delivered though and it was not good. The tenders are half the size they used to be. They think 1 sauce is enough for 6 tenders and even with the size change it is not even close. You can't order coleslaw as a side, you have to order a meal if you want any. The food was very cold. The driver got here quick so I'm not blaming them. I get stuff from farther away that arrives reasonable hot. I hate when good restaurants go down hill like this. read more

I had seen Zaxby's advertised around the area, but had never found myself nearby. This occasion, coming from the Orlando airport, I was near enough to try it out. After a few navigational errors because of road construction, I made my way. The location is easy enough to get to and the store looks new, or at least very well maintained. The store is closed to business inside, but the drive-thru was hopping at dinner time. That told me it was probably very popular. Pretty good sign. Perusing the drive-thru menu on the way to the speaker, we made our choices. The person on the other end of the speaker was very pleasant and helpful. Once I got to the window, the young man at the window was also very pleasant and helpful. They made doing business with them a good experience. We got our food and traveled to a nearby parking spot to chow down. At the window, I had asked the server if I would like this as much as Chick-Fil-A and he told me yes. To be honest, I really didn't. The food was good and satisfying and actually cheap, but for me, didn't rise to the level of Chick-Fil-A - especially the spicy chicken sandwich. As far as the Chicken Finger dinner, that was very good. Probably should have been my choice, but it wasn't. These are not close to my residence, so they would take a special trip to get to. I don't think I would be that interested in doing that, but would surely think about coming back to it if in the area. read more

See all

Went back today... was hopeful and excited when my mobile order was ready at drive thru window without any issues... and then got to our destination and bam! Joke's on me still. read more

Zaxbys - Chicken Wings Near Me - Orlando, Florida

See all

I personally love Zaxby's. I love their french fries I love the seasoning on them, but it sucks when you go every time and the bread and cooked on both ends. The chicken is on battered and the fries are unseasoned. Every time I come to the Zaxby's they give me sloppy food and they seem to be unhappy and miserable with their jobs. Something needs to change or I hope this shit burns down. read more

First time trying this, we came in the morning and everything was very good. The chicken and sauce is tasty and fresh. The cashier is super polite. I don't know about other reviewers but our experience here was great. We will be back again. read more

Ive never had a problem with this Zaxbys before but I doordashed today and ordered three cookies, when i got my order I saw that I only got two cookies and a "2" was written on the bag. They seriously knew they were only giving me two cookies and one even wrote it on the bag as if that was going to make me feel less annoyed that I was missing a cookie. Not even worth asking for a refund if the person making the order wasnt an accident. Otherwise, the food is good as usual. read more

Zaxbys - Chicken Wings Near Me - Orlando, Florida

DISGUSTING!!! That's all I can say about this place. We only ate here because we had a late flight into Orlando & had a puppy with us. So we decide to order boneless wing combos. The chicken was so hard & old. They lacked sauce & were not even edible. The fries were not terrible but the cleanliness of the store & freshness of the food leaves much to be desired. Tbh, if I had the choice of this store or a quick sandwich at a gas station, as nasty as that sounds... the gas station food is most likely fresher & cleaner. Just avoid this place. Hopefully they close & put a new restaurant in its place. Might I suggest jack in the box.... read more

Went there yesterday and ordered a 10-piece boneless wings with Nuclear sauce. Got home and there was no sauce. None. Whatsoever. Driest things ever. Their sauce is really good and it makes the wings really tasty, so it was a disappointment. read more

Well seasoned, but salty for my taste. Fry type is good but a bit soft cooked, not crispy. read more

Went here yesterday and the food was just ok. Not stand out where I can't wait to go again soon. The grilled chicken was tasty but it was such a thin piece of meat it was odd to see in the sandwich. And the 10 boneless wings were more on the chewy side. Now I do have to say that the fries were really good. read more

Love Zaxbys! I was happy when they opened one near my home! So now I have to control myself lol because I can eat it everyday. Sometimes I get good service at this location others I'm like ok must be having a bad day. But overall I enjoy the food. read more

Zaxbys - Chicken Wings Near Me - Orlando, Florida

Move over Chick-fil-A, and Wendy's there's a new king in town. The first time I tried Zaxby's off of Lee Vista and Narcoossee just around the corner from my house. This location is awesome, the ordering staff is very friendly and prompt. I tried the new jerk spicy chicken sandwich combo and I was blown away by the quality of the chicken, and the taste of the amazing fresh sauce. The quality of Zaxby's chicken sandwich topped Chick-fil-A which in my book was the best chicken at a fast food restaurant. My wife had the chicken nibblers and also was surprised by the high-quality and the freshness of the sandwich we received. I would highly recommend Zaxby's for a quick bite to eat with the family if you're looking for something in between a sit down restaurant yet better than just quick take out. read more

A true horror show of a Zaxbys. I WILL NEVER ORDER HERE AGAIN! I ordered a meal that had 4 meals, three sides, and 4 drinks. My meal came with 1 combo that wasn't even what I had asked for. So I assumed there was an issue with the store so I called and asked for my order to be compensated. A woman named Kelly who is the manager there answered the phone with a rude demeanor telling me that I could not be compensated for my meal. I asked multiple times for an explanation as to why but wasn't given one. Turns out she called me VERY DEROGATORY WORDS as well as slurs that I cannot repeat. I wanted no more to do with this store or its workers. I am beyond displeased and disgusted with this situation. read more

WOWOWOWOW everyone was so jolly and happy and nice! smiles everywhere :) the food was incredible. the quality was like in a reaustrant. the family's favorite place read more

Extremely slow. Took 30 minutes for a chicken Philly . Staff didn't care and wouldn't acknowledge anyone. 7 orders behind me were served and they argued saying that it had only been 15 minutes. Terrible won't be returning. Sad read more

Waited 30 minutes in the drive thru to be served cold food. An Employee named Serena was very rude about the situation and did not care or want to hear what we had to say. read more

Could have been MUCH better. Actually, couldn't have been much worse. I was in the mood for a chicken Caesar salad. I'd never been to or tried Zaxby's, but it's nearby, so I thought I'd give this one a shot. I found them on Uber Eats, and ordered. I ordered the fried white cheddar bites with Zax sauce ... and got marinara sauce. I ordered the boneless buffalo wings, wimpy, with torch tongue sauce, and got ranch sauce. I ordered the grilled chicken Caesar salad ... and GOT NO DRESSING. The croutons were under-done; they were more like stale bread. Super stingy with the parmesan cheese, too. The chicken in the salad tasted like those Tyson Grilled and Ready chicken strips you'd find in the fridge section of your local grocery store. There is no way this restaurant put fresh, grilled, custom-cooked chicken breast in this salad. I paid almost $10.00 for a salad that had chicken in it that I could have bought in a store and put on lettuce myself. Fantastic. What idiot packing orders doesn't pay attention to sauce orders? And what idiot packing orders doesn't put CAESAR SALAD DRESSING in with a SALAD?? I don't know if this place has opened its in-person dining restaurant. But if they have, they clearly don't give a rat's behind about the delivery orders, and we pay MORE for what we're ordering than in-person, or drive-thru diners do. You'd think they'd take a bit more care to provide quality products ... and GET THEM RIGHT. I will NEVER order from this place again. You never get a second chance to make a first impression, and this place has made a TERRIBLE first impression. NEVER AGAIN. Avoid this place. To say that it sucks is putting it mildly. read more

I hardly ever eat Zaxby's but now I never will. The service at this location is poor. The little girl was so rude and gave me the vibe. She does not like her job. The manager was right there and I can tell that she deals with a lot of bad attitude from her employees. Two stars because what I ordered I actually liked. read more

Zaxby's has my favorite fast food fries. The secret is the seasoning. I used to drive all the way to the Millenia Mall area just because I had a craving for the fries. If other chains catch on to the idea, Zaxby's might be in trouble. I'm so happy this location opened up 5 minutes from me! There's plenty of seating, but the line gets backed up quickly because there are only two walk-up registers. If you're going at lunch on a weekday, try to get there before noon. You've been warned, lol. read more

Zaxbys - Chicken fingers plate - Chicken Wings Near Me - Orlando, Florida

See all

If I could give them negative stars, I would after waiting in the drive-through for almost 10 minutes to place my order I finally get to the window pay for my food then they told me I need to park on the side where McDonald's is and they will bring me my food when it is ready. I asked them how long they tell me two minutes. I am now waiting in the parking spot for over 10 minutes. Have to walk inside to pick up my food myself. I am now late for work, and once I walk inside, the employees are standing around and my food is just sitting on the counter knowing that I was going to be late they intentionally screwed me over and then when I say something to them, they act like it's my fault. I will not be returning to this place I would rather have the worst night of explosive diarrhea from a Mexican restaurant, then to eat at this location or deal with these people one more Time. read more

I hate fast food but i sure love Zaxby's. The best chicken fast food establishment to me. I always get the chicken minis with no sauce and extra butter and it never disappoints. 10/10 go eat it read more

This was our first time visiting a Zaxby. We were very impressed with the food and prices. Definitely worth a pit stop

I'm a big fan of Zaxby's and have eaten at several dozen of their Southern locations. If there's one thing I've experienced consistently at this chain it's that the chicken tenders and fries always taste like they were just cooked, which it was we were surprised to find our tender lukewarm and fries cold. I walked up to the counter and asked for a fresh batch of each and they had reinforcements out within two minutes. Fortunately, they rivaled what Zaxby's has become famous for: damn good chicken tenders and fries that taste great when dipped in Zax sauce. This explains why it's so crowded all the time. If you're from out of the region, these rival what's dishes out at Bojangles and Raising Canes and if you're in the mood for chicken tenders or a grilled chicken sandwich, you can't go wrong. read more

Stood out side for 20 minutes. Store hours sign says they open at 10:30 am . I finally got tired of waiting and went to McDonalds . Management needs to get their shit together and open your restaurant on time. Apparently making money isn't on your agenda today. 9/13/16. I thought that I would give this place another chance today , but nothing has improved. I bought 2 - #1's chicken tenders , fries and Texas toast. Everything was cold and had been cooked for awhile. Apparently this restaurant doesn't care about its customers. Don't waste your time going here. read more

Comparing to other zasbys this one needs improvement. The order consisted of The House with grill chicken and a BLTC with fries. To begin with there where only 2 pieces of lettuce in the BLT and very scarce fries. The chicken of the salad had the fat on and the portion was small and cold. The cucumbers were old, they cleaned but still can see taste it. Worst Zasbys I had ever gone! The one in OBT is way better and the drink is complementary. read more

Pretty good food. I love their buffalo blue zalad. Service can be slow and sometimes they mess up orders but they are friendly. I love the crushed ice in the drinks. Plus a Coke Freestyle. Yum. read more

I usually order the grilled chicken or fried chicken salad which are consistently good. Chicken sandwiches are always tender. Zaxby's has the best sweet tea! read more

Zaxbys - Fried chicken zalad - Chicken Wings Near Me - Orlando, Florida

Service was kind but super slow!!!! The food wasn't that great and the over charged!!! Even for extra sauces! Absolutely ridiculous!! AND THERE WAS NO WIFI!!!! What year is it here?? Never coming here again! read more

My first visit to Zaxby's ever in my life and I walked in, the floor had a oily residue making it very slippery. I guess all the oil from frying has left a residue all over the floors. I mentioned it to the cashier and a very casual 'Yeah, someone mopped last night'. I asked if anyone sprayed a de-greaser and mopped again, and I got a look as if 'Not my job' Overall the food was what I would expect from the freezer section of a grocery store. Mass produced pre-frozen food they just fry and serve. I won't be back. If I want processed chicken shaped items I'll go to the freezer section and it will be a lot cheaper. I don't think they actually make anything fresh there, except oil on floors. read more

Very delicious tasting chicken. Fries are great too. Clean restaurant and ZAXBY sauce are something to try Just small chicken sandwiches :( but still worth coming back read more

I don't get it. First of all-those who know me, know I do not like chicken and hate paying for such a droll food item but my boss dragged me here. You are not a foodie if you pay for a restaurant to serve you chicken. The girl taking my order didn't understand me. Mind you, I am American/no accent/English is my first language. After going through the painful ordeal of ordering, I got my chicken dish w/ fries and texas toast and coleslaw. - While the chicken was moist it had zero taste. How does chicken w/ a fried coating have ZERO taste? -The french fries looked like a naughty treat and I got very excited but it tasted like a bland potato in my mouth. Maybe they don't salt them? -The coleslaw while ok was pretty much like the coleslaw at KFC. For $9.70 I would have rather eaten at Cheddar's across the street. However Zaxby's will do well on Narcoossee because of all the drones that live in the Lee Vista/Narcoossee/Lake Nona area with no identity. read more

Came in for lunch at 3pm. Not very crowded and was taken care of immediately. Ordered the chicken platter plate with coleslaw and crinkle fries and soda. For fast food the food was better than average. The Zax sauce is delicious. All in all I received great service and was satisfied with the food, especially for the low cost and still pretty good. I will return. read more

Food and service is exactly what I expected from a fast food chain. Plenty of parking. Easy to find. Friendly customer service. Nothing to complain about. read more

Just walked out without ordering. No cars in drive through. 1 register open and 8 people standing around looking stupid. Waited in line 10 min and finally just left. Manager has no idea what being a manager is all about. On the plus side the inside looked great. read more