I had an old co-worker who used to work and talk about Zaxbys all the time. I had to try it while passing many locations. The verdict? It was meh. It is like many of the other chicken chains. I ordered the giant chicken ranch wrap. It was good and large. It was messy to try and eat while driving. The crinkle fries were good and hot with a seasoning dust on them. I liked the fries the most out of the meal. I also got the peach sweet tea. The medium was huge! I was pleasantly surprised by how big it was. This was a good meal but nothing special with all the other chicken choices out there. read more

This place absolutely blows! Every single time you go thru the drive through you can expect to park and wait for at least 15 mins for your food. They act surprised that people actually want to order food. I hate this place but my kids love it, due to the fact they don't have to go through the process. The workers are rude and have no concept of manners. read more

Zaxbys - Let the wait begin, been 12 mins already. - Fast Food Near Me - Richmond Hill, Georgia

This Zaxbys can be hit or miss almost always takes a long time the inside of the restaurant is always pretty questionable but overall the food is good read more

Welcome to the world's slowest Zaxby's. We ordered two grilled Cobb salads and one wings and things, nothing special. It took 30 minutes before we were called to pick it up at the counter where they forgot one salad. Although it was on the receipt they acted like it was a chore to get the second salad. We waited another 10 minutes to get the salad they forgot. No one showed any urgency. No napkins in the dining room dispenser and no soap in the men's restroom. read more

Exit 90 - Stopped in for lunch during a long road trip. Bathrooms were not clean and employees were not friendly. Would not recommend stopping here. My husband waited forever for an employee to acknowledge him. Multiple employees walked right by him. When he was finally asked what he needed, they wanted to charge for sauce. So, I got no sauce. Booths were also in need of a good cleaning/dusting. Won't be dining at this location again. read more

This is the slowest establishment in Richmond Hill. I place a mobile order for a 3 sandwich meals and it took over 35 minutes to receive my food. While sitting in the lobby, I observed the staff sluggishly going about their day, slowly preparing food and talking to each other while customers waited to either order or for their food. Always such a disappointment because you know you will have to wait and wait and wait. read more

Zaxbys - 3% On-Time Order Rate. You see my order is still being processed after 20+ minutes. - Fast Food Near Me - Richmond Hill, Georgia

I hate that whoever thinks this is the best option we got. The service is eh at best. The food. Omg seriously. The toast is dried up. The boneless wings are hard nuggets. Only thing you didn't mess up is the sweet tea. Shame on the owner for thinking this is ok. Someone build a raising Cane's or even a PDQ. This is gross read more

This Zaxby's is always a go-to for me. The chicken finger plate is consistently hot, crispy, and satisfying. Staff is polite and the service is fast. Five stars all the way! read more

Do you enjoy eating in a hot muggy sauna? Then this is the place for you. Chicken was soggy from sweat dripping off of my face into the dank sloppy pool of fried greasy sludge below. Workers are rude and impatient, but why wouldn't they be when it's 95 degrees inside the building. Come on Zaxby's. Fix your air conditioning!!! I mean we're only paying $100 for lunch. But then again y'all got to pay Mr Beast his cut. We brought people in from out of the country to experience real Georgia cuisine. What an absolute embarrassment. Every night when I go to bed, I pray for a Chick-fil-A or a Canes to come to this pathetic town. read more

The quality of the food was excellent. The property was clean and the staff were very kind to us. However, our food took it over 25 minutes to arrive, at a time when the place did not appear to be very busy. Also, feel like several people were served before us, despite us ordering prior to them. read more

Terrible! From the person taking our order - rude, to the food - awful, to the cleanliness of this place. The women's restroom had one working toilet, the soap dispenser duct taped to the wall - and did not dispense soap. So how are employees washing their hands?! Disgusting! Never been in a Zaxby's as awful as this one! Where is the management?! read more

I decided to try the new Zaxby Chicken Cheesesteak. First, I was disappointed with the size. For $11, I expected something "footling". Second, the picture is nothing like what you get. It barely had any veggies, the cheese was a wad in the center, and there was only maybe 2 chicken fingers chopped up in it, with no aïoli. The fries had no flavoring on them. Overall, I wish I had gotten the chicken fingers. A big rip off and disappointment. read more

What a lovely Caesar Salad indeed. Stopped here on my way to FL to grab a bite to eat and push back the hunger pains. I had planned on getting a salad and that decision paid off tremendously. he lettuce was crisp and fresh and cut to into the best bite size pieces. No additional slicing and dicing needed. No salad is complete without some meat and to stay on the healthy side i added grilled chicken. The chicken was moist and flavorful. The pieces were perfect, not too big and not too small so they fit on tip of the lettuce. The croutons were crunchy and fresh. This salad was so tasty, i was half way done before I realized I had not added the actual salad dressing, lol. Lastly, this was a big portion of salad. I was full before I reached to bottom of the to go container. Service was good and the wait was not drastic and i loved that they have the multi faced soda machine so I as able to grab a ginger ale! read more

Zaxbys - Grilled Chicken Caesar Salad - Fast Food Near Me - Richmond Hill, Georgia

This has to be one of the slowest Zaxbys that I have ever been to in my life. I thought the one near Isle of Hope was slow... and it was, but this one might even be worse. Trust me that's saying something. What's a reasonable amount of time to expect to wait in a drive thru line? 10 minutes? Maybe 15 if they're really busy? And I know... everyone is short handed. I get that, but this is crazy. The line wasn't even wrapped around the building when I drove up. I ordered one Big Zax Snack for my daughter. 25 minutes later and not even an apology for the wait time. read more

They WILL get your order incorrect. This isn't a "sometimes" or a "in these trying times" thing. Every order... Order grilled chicken - get over sauced Buffalo. Order a salad - get no dressing. Order 6 fingers - get 4-5 fingers. Call to get it fixed? Prepare to hear how it was your fault... or be treated as such. Quality wise, you can only do so much to break fried food and bagged salad. I'm sure they'd do that too if their lack of consideration led them there. read more

You may be okay as long as you don't go through the drive thru. One is going to take forever and two they're still going to forgot a whole meal you ordered... every time. read more

Wait in drive-through was over 48 minutes & then my order was wrong. (Not just a simple mistake but someone else's complete different order) I just left. They weren't even busy. Zaxby's as a whole has got bad post pandemic. read more

Zaxbys - Receipt - Fast Food Near Me - Richmond Hill, Georgia

The food was bad, all food burnt. Service was bad, many minutes waiting for food. Ambiance was dirty.

Zaxby's food is delicious and this location is not different, unfortunately they are super busy and everything is slow, also almost every time I am there something is broken or breaks, mostly the register. They messed up my food in some cases, but it was not to crazy. The staff is really nice. read more

This establishment was recommended to me by a peer. I came in with high hopes and all I got was food that was served inedible and an abomination to my taste buds. The chicken was burnt to a crisp, the toast was lackluster, and the fries were the only manageable dish. The service was mediocre at best with a 20+ minute wait time for some chicken tenders. The ambiance was like any brick and mortar establishment ( usually disappoints in the end ). This is my first time at a Zaxby's and this will be the last time. read more

What a absolute horrible example of Zaxbys. They are slow, unfriendly and rude. I wait less time at a sit down restaurant. Waits can take 25 minutes to an hour! Even when they have 6-10 cars in line. The staff does not care if they make mistakes or fixing them. You are at fault for their mistakes and carelessness. I wouldn't recommend and I won't come back. read more

If you are going to charge $2.59 for a small drink, your drink dispenser should work properly. There was no CO2 which really didn't matter because 75% of the options were completely out. I would have looked past the burnt toast read more

I just wanted to give a big shout out to the young lady working the register inside the restaurant today 5/13/22. @lunch time today around 1pm today. She was all by her self. Tins of customers. Fixing issues that the drive thru messed up on. And supplying ice to everyone because both machines were out of ice in the lobby. God bless her she never seemed frazzled. She is doing a great job in this world where fast food places you find most that could care less about the quality of service ppl receive. I hate that I didn't catch er name but I've been very exact on when she was there and what time. Thank you Thank you. I hope this will make a difference for her. She deserves the kudos!! read more

Their chicken strips were good. The wings were okay. Better than some, but not amazing. Fries were average. I would like to try to their other items. The online ordering was good but the checking in should all be on the app like many other places, and not require a phone call and giving your name. read more

41 minutes of waiting for 2 kids meals, snack pack and a blackened salad. I have never ever been to a location so slow and unorganized like this place. Don't waste your time. Entire place needs training! Badly. read more

Zaxbys - Fast Food Near Me - Richmond Hill, Georgia

The chicken here is very good. The prices are reasonable. The service is poor. The wait time to get your food once ordered in tremendous......but the chicken is incredible. I would highly recommend the zax sauce to dip it in. I haven't yet but you can order online, may be better option to decrease the wait time. read more

Sandwiches were dry, their kicken chicken didnt even have enough sauce for me to know it was anything but a fried chicken sandwich . They forgot the ranch for the fried pickles . And there was no sauce on the club sandwich . I'm guessing their cook isn't a fan of sauces because it shows. This was my first visit to a zaxbys and will be my last read more

I have never gotten the right order and my food is always cold. I've tried coming here three times and each time was inedible. I know it's fast food but still. Have some type of quality. read more

I never heard of Zaxby's until RJ took me there. Their chicken is juicy and delicious. Service isn't too fast but it's worth the wait. I had the grilled Cobb salad with bacon, eggs, and everything was super fresh. The salad was big, I didn't think I could eat it all but of course I did. read more

Zaxbys - Zaxby's Zalad - Fast Food Near Me - Richmond Hill, Georgia

See all

Stopped in off the interstate, figured it was going to be great. Waited 45 minutes in the drive through... for our food to be wrong. Worst zaxbys ive ever been too read more

We waited to eat at Zaxby's when traveling and pulled up, closed inside, ok so get it, covid.. Pull in the drive thru No Dr Pepper No coke No root beer No boneless wings No BBQ sauce Person at the window said he couldn't give out bbq sauce because they also didn't have the small cups to put the sauce in... but never offered to put it in anything else to get us the sauce... Whoever is in charge of ordering supplies needs to come back from vacation. Good thing this Mellow Yellow be slappin! read more

Slow but Good! Ordered online for take out. Order was 10 minutes late. But the good was actually pretty good, for fast food/takeout, with a couple of caveats. The Blue Salad was fresh and tasty and ferrous but the dressing was prepackaged. Still tasty, but smallish portions, so you get two. Order the same ones. The salad is large enough for two dressing pouches. The Bone-In Wings were excellent! Hot, Crispy, Tasty. I got five (dieting...ha!) in Sweet and Spicy sauce, which is sort of like Thai Chili. Yum! With good this good, I'll let the delay slide. read more

Zaxbys - 5 Sweet and Spicy Wings. I should have gotten Blue Cheese on the side. - Fast Food Near Me - Richmond Hill, Georgia

See all

This review is for the curbside pickup. This is the second time that we ordered and it was supposed to take about 10 minutes and both times it took an hour and there were items missing. Drive through is fine but the curbside is worthless unfortunately, longer wait. On a side note, the boneless wings are NOT a good replacement for the buffalo fingers. The boneless wings taste the same as Tyson store bought. Just saying. Get the fingers, they taste better and have more sauce on them. read more

hot food and fresh but customer service is unprofessional and the cook argued about my order when cashier put it in wrong

Worse place ever. Took our order inside but would not take our daughters. Told her they could only take online or drive thru orders. We waited 20 minutes since we had already paid and then asked for money back. Cashier said ours was ready. Another group had been waiting 40 minutes and asked for their money back. They were made fun of by a cook. The owner should close. What a horrible representation of Zaxbys. read more

First time at any Zaxby's and if this place is an indication of the quality of the brand count me out. No soap in men's room. Coke machine was out of almost every flavor. Iced tea that was supposed to be discarded hours ago. The floor was quite dirty and flies were abound. Tried boneless wings. They tasted like eating pure salt. No flavor whatsoever. Fries were just reheated and not fresh. I heard all kinds of praise about this food but honestly it sucks read more

Had Zaxbys sandwich before was pretty good ... Stopped in for some wings ( mild ) was a very sweet mild sauce ... Wings cooked good but small portion size wings ( disappointed) could have gone more local for nicer wings better prices Also ranch dressing like water ..... Really ????? packaging though drive thru not so good for travel just a few blocks everything covered in sauce I expect better guess I should've bought from local read more

Zaxbys - Fast Food Near Me - Richmond Hill, Georgia

This place is a hit or miss. Sometimes the food is hot and fresh but other times it's not. I love their chicken tender and wings.

Everything about this place is great. The customer service is excellent. The sweet tea is made in house and is definitely my favorite. The chicken finger plate is soo good. The Chicken is juicy and delicious. The fries are seasoned with seasoning salt and are so good. Thank you for the good food. Loved it. read more

Apparently the public is still very vulnerable to the covid 19 pandemic after 2 years with no mask restrictions. So have fun eating it in your car, also don't worry, they don't have ice either so you can maximize your cup volume! read more