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    ZAZ RV & Marine

    2.3 (7 reviews)
    Open 8:30 am - 5:30 pm

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    Services - ZAZ RV & Marine

    Boat dealers

    RV repair

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    Happy Camper RV Repair

    Happy Camper RV Repair

    3.0
    (6 reviews)

    Best repair service in the west texas area! Emergency service response is great and they can fix…read morepretty much anything! call today because they stay busy!

    I do not recommend this service. My appointment was made for 11 AM I had to leave work for this…read moreappointment and he confirmed at 10:20 AM that we were still on for 11 AM after sending two messages before that because I couldn't get a response prior. At 11:10 he messaged me and said he was in a MEETING and he would be running late. Why didn't he let me know that before my appointment? He ended up being an hour late and was very rude when I called to check his whereabouts. He quoted me $158 for a callout fee, which I asked him to wave for being late on my time as I left work early. He said he charged $148 an hour. I had an obstruction that needed to be cleared in our system and we also requested he do a high pressure tank cleaning. He ended up not being able to do the tank cleaning because our water pressure was not ideal, which I assumed he wouldn't charge us an arm and a leg because he literally did not fulfill the entire process of our appointment, was late and didn't even fulfill a full 2 hours. He ended up charging me $550. He also NEVER stated in our quote on text that he charged a mileage fee, which he was 6 miles down the road from me. He rounded up and charged me 2.5 hours of labor; again he completed the job at 1:40 PM, was an hour late and sat in his truck for 10 minutes at the end of the service doing my invoice I would assume. So I should have only been charged on an hourly basis, including the call out fee $475.72. $158 + 148 + 148. He ended up overcharging me $74 hourly and $21.72 for fuel. $95.72. I texted him after the service and stated all of this and asked for a refund of either the callout fee for being late or the overcharging that wasn't quoted. He responded with "Please read the terms and conditions at the bottom of your invoice." He also acted as if he would be willing to review the dispute and then immediately followed it up with saying the dispute was considered closed because he felt I was disrespecting him. I messaged him very respectfully, breaking down the amount he overcharged me. He also did not send me terms and conditions until AFTER I paid him. He also sent me the dispatch he was supposed to send the previous day at the very end of the service with the terms and conditions stating the mileage, etc. I think that is a poor way to treat people and to run a business. He very clearly overcharged me for the service and didn't disclose the proper information when communicating my quote through text message. He said to clear the obstruction it would be around $250 and at the end of the appointment that is all he fulfilled beside "adding" a chemical flush to our tanks which is not close to the high pressure we requested and DID NOT RECEIVE because the RV park we were at did not have ideal water pressure. Use your better judgement, I went with the better reviews and I feel like I literally spent an arm and a leg for a person to unclog a toilet and flush my tank, while having to explain to my work why I was late an extra hour. EDIT: Regarding his response to my review. He never once apologized for being late until this review was made and did not try in any way to make up for my lost time. He already stated to me he was in a meeting which he only notified me for 10 minutes after 11:00 which was my appointment time. He is restating what I ALREADY have stated about our RV park having insufficient water pressure. With the lack of knowledge I have in the requirements to services, he should've pre-disclosed to me that the service was only obtainable if we had sufficient water pressure. I was assuming he had a lower psi pressure washer or some sort of equipment on hand to spray out our tanks. So I already stated that the water was the RV park issue but again, it was not fulfilled. Secondly, regarding the "pricing" he is stating what I already stated in my review, he never sent me a breakdown of any pricing outside of the $158 call out fee and the $148 hourly rate. He still said in text message that for the obstruction it would be around $250. That was ALL that was fulfilled as I was there the entire time. He is stating he sent me an invoice with multiple different explanations of prices for different things educated. That is false, he sent me the invoice with only the mileage that was NEVER discussed in the quote he gave me, the 2.5 hours of labor he overcharged me for AND the call out fee. There was no other breakdowns for any products used, repairs made, etc. Thirdly, I never said he refused to communicate with me I stated that he stated he would be willing to look at the invoice dispute and then immediately followed it up with the dispute was considered closed because I messaged him the breakdown of overcharging me after he claimed I was being disrespectful and that he actually charged me UNDER the standard pricing? I do not appreciate my time being wasted, someone being rude and then overcharging me when I already felt I didn't get what I wanted out of my full service request.

    Camping World - Lubbock

    Camping World - Lubbock

    2.3
    (55 reviews)

    First off, we were welcomed by the best, most down to earth salesperson ever, Joshua Titus Weston…read more My sister was looking for a new travel trailer and discussed all the points she was looking for with Titus and he got right to work taking us around to several models. Titus took the time to explain details and didn't make us feel rushed or hurried to make a decision. He was kind, funny, friendly and helpful with suggestions and his expertise. We love the trailer we chose and when we came back the next day because we had some questions, Titus was there and greeted us with a smile and hug and took the time to help us with the questions we had. Just an all around great experience with camping world and especially Titus. We can't wait to get out and camp in our new trailer. Thanks camping world, and Titus, you are the best hands down sir! Thank you so much.

    UPDATE: I waited over a year before re-visiting and updating this review. As of today, I would…read moreabsolutely NEVER suggest that anyone use this repair shop. EVER. When my husband and I went out of our way to drive through Lubbock in an attempt to get our RV either fixed or totaled after a year of waiting on an estimate. I naturally sent my husband to go talk to the service manager, Kyle Bovee, so that I would not be arrested for my reaction. Kyle Bovee was extremely friendly to my husband and stated that he was "more than willing" to help us resolve this issue and he was "willing to do whatever it took". We spent 2 days working with our insurance agent, Kyle Bovee and emptying our RV. THE MOMENT WE LEFT TOWN, Kyle Bovee stopped replying, stopped helping and refused to get our insurance company what they needed. In the long run, all he had to do was state that they were unable and ill equipped to perform the work required....he could have worked with a manufacturer to get estimates from them or literally any repair shop that has any large rig capabilities. However, he chose to ignore us and cause over a year of stress and anger. In the end, we ended up having to go through our insurance company just to have them FORCE camping world to work with the manufacturer to get estimates...just to get it totaled. IN ADDITION, they had already accepted the insurance money and were just sitting on it....no communication, no plan to repair...just took the money and let everything sit there. To top it off, they also "misplaced" our motorhome and couldn't find it for over a day. The entire operation is a joke. In total, once we actually got the process moving by having the insurance company force their hands, it took all of 2 weeks to get the RV totaled....after OVER A YEAR. Kyle Bovee didn't even assist with this process and stopped returning the insurance company's call as well. Luckily, someone working under Kyle Bovee was willing to help and actually do what was right. Like I said, I waited over a year to pass before I updated this review to ensure that I still felt the same way...and it still makes me angry. I genuinely hope that Kyle Bovee has been fired and has found his proper home working in fast food or something along those lines. INITIAL REVIEW: I would leave no stars if that was an option. We delivered our motorhome to them just shy of 1 year ago to be repaired...STILL HAVE NOT RECEIVED AN ESTIMATE. I have been told over and over that I'll have it in a few days and still nothing. The original service manager left or was fired somewhere in this process and they completely dropped the ball on our unit....to the point where they literally couldn't find it for a few days. They did find it, but only after I got my insurance agent involved who has been trying to work with them directly on my behalf. After this, they tried to tell us that they did not have any insurance or damage information so they needed to start over and get us an "accurate quote". Which I STILL HAVE NOT RECEIVED. They are now ghosting both of my and my insurance agent's calls, emails, etc. Even requests to speak with management are going unanswered. I can't wait to be passing through there in a few weeks and surprise them in person. I hope they're ready.

    ZAZ RV & Marine - rv_dealers - Updated June 2026

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