Great customer service, clean store, and quality products. I had a positive experience and would recommend it to others

Aaa Services's love the merchandise as soon as we walked in we were greeted by the friendly staff

tatum saved my life!!!!! i love my outfit! go to this store and buy a crop tee! super soft!

Love this store! Everything is so cute, always get compliments on their stuff and it's not unaffordable

This place is the absolute cutest store ever! I love the vibe. The staff is friendly and nice. Recommend 10/10 read more

Zen Island - Jewelry Near Me - Santa Cruz, California

Amazing shop! Great combination of ocean vibes and boutique Home lifestyle my daughters and I had a great time shopping.

My mom and I come here every time we're in Capitola! It is the cutest boutique in Santa Cruz and has a wide variety of unique clothing items, gifts, and jewelry. Items are priced so well and the store itself is very affordable while still having high quality. The girls that work here are all the sweetest and have great styling advice. Definitely worth the visit. read more

Zen Island - Jewelry Near Me - Santa Cruz, California

Such a cute little shop full of adorable beachy treasures and unique finds. Everything had such a fun coastal vibe and the atmosphere was so welcoming. Definitely recommend stopping in if you're in the area! read more

Zen Island - Jewelry Near Me - Santa Cruz, California

This is my favorite place to buy gifts for friends and family as they have unique fun items like jewlery and fun candles and lotions. The staff is always friendly and the store is asthetically pleasing. I love how they will put your items in a pretty gift bag with nice tissue paper. This place is fun and I love their ample selection. Parking is easy which is a huge plus. read more

Aesthetically pleasing and beautiful store with a wide variety of things from candles, cards to cute beach attire. Us girlies couldn't get ourselves to leave ! Highly recommend read more

Pretty are good prices. Very nice service. Seems to get quite a bit of local support from residents . I'm new to visiting the area. Stopped in on a busy weekend. I will be back. read more

Such a great store with good vibes and great prices. The staff was also very helpful and approachable.

Lovely store and all the employees are so welcoming and friendly. There is so many different options of jewelry and clothes! Amazing store! Alyssa is amazing read more

Walking in the store is very beautiful, caught my attention immediately. Very big selection as well. Once I was going to try clothes on, the staff was very attentive in getting me a fitting room and super friendly!! read more

Zen island employees are so kind and funny! It's always clean and smells so lovely inside. Great selection of clothes that fit my aesthetic so well! read more

Have been visiting this beautiful store for years and it never stops amazing me all the beautiful things they have !! Best in town !

They have an amazing selection at a great price point for all ages and stages. And the staff are super helpful and honest about what works and what doesn't. read more

Favorite store since I was 13!!! 10/10 recommend. Staff always friendly and they always have the cutest clothes and local jewelry

This store has the cutest women's clothing! Love love love! The staff is also so kind. The prices are worth the quality.

Such a cool shop I highly recommend Zen Island Awesome to get gifts from small to large for people. Candles, dresses, swimwear, jewelry, wind chimes, smelly fragrances, an so much more! Can't go wrong here. Very helpful and friendly service read more

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I purchased a gift for my granddaughter recently, and it was defective. I was past the return date, but, they graciously gave me a gift credit. The manager and sales associate were wonderful! I couldn't be more delighted with their exemplary customer service! They have so much to choose from and they also gift wrap! Thank you to Zen! read more

Really liked this boutique! I appreciated their diverse selection and prices as well as their non clothing items. The majority of clothes were affordable but definitely fast fashion. I did find some absolute GEMS among the rest that were more expensive but high quality. I loved their jewelry and home items as well. A great place to pick up a gift for a friends birthday or for yourself! read more

Service was terrible by the owner/manager. I bought a pair of sunglasses the day prior, put them on and they were crooked on my face. Normally I don't care, but I hate when glasses are crooked, especially new- and they were a 70 dollar pair. I thought a simple exchange wouldn't be too big of a challenge, and stood corrected. I went to exchange them and the owners proceeded to tell me they were not crooked and that they were scratched now so they can't exchange. They had no visible scratches and the store manager was extremely condescending in front of her staff and other customers, placing them on the counter for a demonstration I didn't ask for. I politely expressed I would walk out of the store with my crooked glasses to avoid such a silly situation. The manager or owner even preceded to laugh in my face as I explained the issue, and made it extremely difficult to even get the pair of sunglasses back from them after I said it was no problem. I have shopped here for years for gifts and jewelry for myself and my family/ friends. The store has beautiful products, and friendly counter staff. God please forbid anyone has to deal with the store owner/manager. Truly the worst customer service experience. read more

I want to support local Business but I suggest you spend your money elsewhere. With $250 in merchandise in hand to purchase and the need to quickly try a shirt on I was told the dressing rooms were closed. There was literally a girl sitting and doing nothing in the dressing room section with little item counters to hand out like I was at Marshall's. My daughter was crushed. The store wasn't even closing for 15min. Super judgmental staff that was more concerned with getting out early than with making money. Not a local feel. This shop and tie attitude should be in a strip mall in Downtown LA and not on 41st in Santa Cruz county . I hope they close so a better, local vibe place can open. I suggest checking out rootstock next door, who are lovely humans wanting to help. read more

Pretty cool place! I was looking for a few Hawaiian made items as Christmas presents and glad that I came here! Minus one star since it's rather expensive ($42.00 for a simple white t shirt). Great customer service (thanks nice lady for holding onto all my stuff). I'm actually going back tomorrow to buy some lip balm from Hawaii for myself. read more

Zen Island is a bummer. Their window displays are cute and they have a lot of cute stuff BUT it's insanely overpriced. They *do* have a decent clearance section so I'd suggest waiting on that if you want something. They clothing is stuff you'd find at a site like Lulus, except it way more expensive. The home goods are the same....one time I did a basic google of a few items and there were other boutiques with the same stuff for cheaper. I dunno, maybe their rent is expensive here? I've had similar service experiences as others. When I come in alone, dressed cute I get better service. I've come in in sweats and a hat with my kids and I don't get spoken to at all. It does seem very much like they treat trendy young girls better and they treat people who look like they have money better. One time I was in and I found a really cute matching sweats outfit I wanted my husband to get me for my birthday. However, I knew I'd have to be VERY specific when telling him what to get, so I called to store to ask the brand and make sure my size was still in stock. They refused to tell me the brand over the the phone and were SUPER weird and rude about it. There was no way I was going to risk sending my hubs in without specific info so....they lost that sale. I don't mind going in and looking around when my boys are shopping in the board shop next door, but I don't buy things here anymore. I don't like giving money for crappy service. read more

Love it! It was my first time here with my teenage daughter and the two ladies working were very kind and helpful!! My daughter was able to find gifts for her friends and have them gift wrapped as well. I found a REALLY COOL pair of cheetah print pants and they fit amazing! We will be back soon, I had no idea such a cool boutique was here. They have tons of gifts, home decor, stylish curated clothing selection, & more. Definitely worth perusing! read more

Cute little beach themed boutique in Capitola. I stopped by here today and was impressed with the selection of cute clothes and fun gifts they sell. They have a little something for everyone. Clothes, toys and home decor items to name a few. The clothes section was well stocked with cute jackets, dresses, sweaters, t shirts and accessories. Everything looked like it was very good quality, however it was all pretty pricey. This is a good boutique to go to if you are looking for cute, beachy decor and clothes, but don't expect it to be inexpensive. read more

Zen Island - sale rack - Jewelry Near Me - Santa Cruz, California

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Zen used to be the place to go, but it has turned into a cheap, teen ran shop with overly priced and poorly made clothing. I went in to purchase a gift with my two young children when four of the teens were working, blasting music that said the F word and N word every other sentence. I am local and have been coming here for years not only for myself, but for gifts as well. Today was my last day supporting this shop. read more

No stars for this one. Terrible/no customer service. Mean girl and shaming vibe. Not a part of the local community. Beware locals, not a Santa Cruz local place to go. Avoid avoid avoid. read more

Great selection however he refused a veterans discount. If you don't honor veterans then why would I shop there.

Love this place! I enjoy dropping in to see what selection they have, whether it's clothing, jewelry or candles etc. The girls who work there are always friendly and helpful. read more

Today I had someone help me named genie or something and had the absolute worst customer service I came in last year and the experience was great. genie was disgustingly rude and now will never come back. The clothes are so cheap looking and overpriced. The style is so not in. Employees are very rude and know absolutely nothing about the store. Jewelry is cheap and breaks easily, I've had many local friends complain about the quality of zen. I'm really disappointed with a local shop being this unprofessional. I usually don't leave bad Yelp reviews, but this one deserves it. read more

Well I don't know if you are gonna delete my review again like you did at google map Carrie. But here's the same comment for you: I'm sorry I assumed the wrong person as you (the owner). As you suggested, I guess the woman who "helped" me yesterday was one of your great managers. So you are basically saying I was being locked by accident. Fine, I believe you. But this does not change the fact that the manager was very unfriendly. If they were not unfriendly and rude in the beginning, I would not assume that the manager locked me in. I would indeed assume it's an accident. Also, if you look over the reviews. I AM NOT THE ONLY PERSON WHO EXPERIENCED RACISM IN THIS STORE. Please go to Yelp and you can see there are many reviews complaining about how unprofessional, rude the staff are towards the people of color. If this is a repeated event, then this is not an accident. One of the review of this store is very accurate: "conservative cake with liberal frosting." So if you still don't think there's some issues with your staff, think again. Or maybe you don't have to, because you don't actually believe what you apologized for, you are just doing it for show. --Here's the original review-- If you don't want to read the whole review, this is what you need to know about the shop: *****Racist Rude Mean Bitchy Snooty vibe***** I like the clothes in this store, but the shopping experience is terrible. I'm a local so I've shopped there many times. Sometimes they friendly staff. And they would be friendly if you are dressed up. However, yesterday I had the most horrible shopping experience in my life! ! So I have a weekend trip out of town and I planned to buy some cute clothes. I looked around the whole store and picked 9 or 10 clothes to try on. I didn't want to keep going to the fitting room so I wanted to try them at once. The store owner helped me. she hung all the clothes on the fitting room door, asked me if I wanted to try the skirt first. I said sure coz I didn't realize she wanted me to try the clothes separately. Which is fine. After I tried all the skirts (4 or 5 skirts), I need to try the tops so I tried to open the fitting room door. And I was stuck, at first I thought it's just the door got stuck, but I realized that THE STORE OWNER LOCKED ME IN THE FITTING ROOM. I found it so humiliating. I mean seriously??? I know it's a lot of clothes to try on at once for a small shop, but try them separately and lock me in the fitting room??? They could have told me the maximum try amount is 3 and I would totally understand. She gave me a feeling that I would not buy the clothes and maybe would even steal them. I'm a petite Asian so most of the clothes there don't fit me well. (The style of the store is totally for the tall white girls, the shop owner is a tall white women). I dressed super casual and wore my glasses so it's not the type of customer they wanted to have. The store just gives me a vibe that if you are not a tall white skinny girl then don't come in. It's BITCHY & RACIST. I ended up buying 4 clothes from them (because I'm leaving today and didn't have time to shop at other places) and I can see the store owner's attitude got a bit better. Before she was super cold, unfriendly and mean (her face almost was telling me I don't you want in my store). Maybe the shop owner should take some time to reflect on the name of the the store. Does it really deserve to be called ZEN island? Or maybe just an island for all the tall white snooty girls. read more

Zen Island is my favorite place to stop into when I'm in the area! I first stumbled across this boutique while window shopping and immediately fell in love. The staff was so nice and helpful which made the experience even better! They have everything from apparel to home goods. I highly recommend stopping in if you're in the area - I can never leave without buying something! read more

Overpriced boutique. The store is not very well-organized and one of the dresses on display has visible stains on it. Ew! I also found one of the home decor items on Aliexpress for 1/50 the price....has some cute items though. read more

I used to like this place but apparently they don't care about Covid. I was the only person in there wearing a mask including all the staff, I know it's optional but the manager/owner went so far as to make fun of masks and looked at me, super inappropriate and I will never be taking my business here again. read more

Not a friendly place. Every girl, except one, was not interested in helping my daughter. They give off a snooty feel. Not a Zen feel! Hmmm....was it a race issue? read more

I didn't want to write this review but feel compelled to warn others about Zen's draconian return/exchange policy. I'm a senior with 6 granddaughters and 3 daughter-in-laws. I live in Capitola and the girls (who live out of the area) are always thrilled to receive a gift from Zen. I shopped early (you know how we seniors are!) for my oldest granddaughter's graduation gift. Girl behind the counter was friendly and helped me select a necklace ($58) and matching bracelet ($50). Unfortunately, my granddaughter didn't really like the choice I made but I told her I'd return for a store credit so that she could visit Zen and choose what she liked. I was shocked and appalled, Zen would not allow the return (it was after the two-week return period) even though the pieces were obviously never worn with original tags in place. I didn't ask for a refund, only a store credit. I have spent many hundreds of dollars in that store and was truly disappointed by this hostile treatment. I'm stuck with $108 worth of tween jewelry because Zen would not accommodate a reasonable request from a faithful customer. Enough said; I am chagrined that Zen can no longer be my go-to store for gifting the girls. Up-date to this review: Zen management immediately reached out to resolve this experience. I should, and do, apologize to the store for my cranky review. It really is an awesome store with amazing coastal inventory. Shop there for the best beach gifts - I will continue to do so. read more

14 days to exchange or get store credit. The items I tried to exchange were still on the floor. Ridiculous policy- won't shop again