Placed an order online. Great pricing. Everything was 40% off. Excellent selection of edibles. Staff was super friendly at pick up. I would recommend and will absolutely be back. read more

Zen Leaf - Flight Bite Edibles - Cannabis Clinics Near Me - Reno, Nevada

Can improve by having a talk with budtender Dave, since he doesn't really know how to sweet talk to his customers. I came in eating a bag of peanuts and he acted like the world was about to end. Please just next time say "no eating in here" but he went on rent wasted my time just to talk to me about how people can die over a peanut. C'mon. read more

Giving 2 stars because i want this place to be a good place but seeing how bad their customer service and also their deals being scams compared to other cannabis clubs around its disappointing i spend so much money on a company like them, they have been my first and my goto cannabis club i would go to since moving here in 2022. But when i shopped around the past 6-8 months i noticed others have more selections and better prices, better customer service, Their deals are scams. I would buy something but end up paying a lil more than original price which is $15 or more than the original price. It makes no sense. Id get gummys 5 for $49 but id be paying $65. ?? Then when using card their employees dont give the "difference" they put into the card machine. A girl told me "we cant do anything about it because its a $3 fee on the cards" ok but all the other time im given my $1-$3 change so which it is ?? Round up to the nearest but keep the rest for their selfs makes me not was to tip at all because 9/10 customer service from the one that says "we cant do anything about the change" their customer service deserves no tip because i wasnt assisted helped or greeted in a nicely manner. Also a lady that looks like linda from bobs burgers, i guess shes the owner because she treats customers like she dont need our business and got others keeping their business going. Saying "whenever your ready" instead of "i can help you right here" why is a customer being told "whenever your ready" like im suppose to just stand here.i didnt walk up the moment the last customer was done because i wasnt sure if she was still doing something for a pick up or what but she had products in her hand she was bagging or returning or clearing from previous customers. I dont like rushing employees i try to be so polite but people here are so rude and entitled. read more

You order a pick up order and they are either extremely short staffed at this location or extremely lazy to come out at a reasonable time to give you your order at curbside. I waited about 30-40 minutes almost! they act like they're running busy diner in there. It's just putting stuff in a bag and charging customers. They find such a chore to do just that at this location in a timely manner read more

It's one of the best dispensaries I've been to. They have knowledge on their products. They have a nice customer reward system. They show they value their customers. That's a big deal to me. read more

This has been my go to dispensary for a while, as they have free same day delivery and are professional. They just instituted a nifty thing called Aeropay, where one can pay for the weed online like paypal or applepay. If you are sick of fumbling around for hundreds in cash and exact change, this is a godsend. Perhaps I can deduct weed on my taxes now. It is a health expense. It's great to see a legal, legitimate medication re enter the banking system. Nixon was a racist fuckstick for making marijuana schedule 1. read more

Great customer service Nice variety of products Knowledgeable staff I've been to many cannabis shops in town and this by far is my favorite for everything. The excellent customer service specialists reach out to you for any problem and work hard for a resolution. Keep up the good work! read more

Thank you Bryan for the great shopping experience. Thanks for always helping me find great products at awesome prices but mostly thank you for always being kind and super friendly I super appreciate that. Thanks read more

They raises prices of products when they have deals. So if the product costs 20$ on a non deal day, it'll cost 28$ on a deal day which actually ends up causing it to be even more expensive than a deal. THIS IS ILLEGAL AND A SCAM. read more

2 orders in a row where my 28% THC listed on the website drops to 22% THC without any warning. So, naturally....I call up sierra well to clarify the discrepancy. The employee named MITCHELL answers my questions and concerns no better then a 2 year old. I asked why this happens, he says "Thats just the way it is. Its listed on our website." Here I am looking on the website for said claim...nothing. So I asked him "where can I find this info on your website?" He replies with "Idk I'm just repeating what they told me. I cant do anything for you for an exchange..." I told him that I never asked for an exchange just an explanation as to why my 28% is actually 22%....His reply... "Is there a productive natural to your call today?" WTFFFFF BRO? The audacity when I come here 4x a week and just want a proper description. F*** this place. Trash customer service and BAIT AND SWITCH THC LEVELS. bye. read more

Kris made sure I was taken care of! She is awesome! She also had great advice for getting future rewards and offers! ZenLeaf always takes care of me! read more

And their bait and switch game continues. Order a product online and get a completely different product when you arrive. Of course the replacement product is less potent and garbage. Whoever regulates these people needs to look into how they are selling their product. read more

They were very helpful and guided us through the process with ease. They told us about the specials and gave freebies!

Has the best/biggest selection of 1g concentrates for 20 bucks. On top of that, if you're a first time customer, make sure you sign up for their app which gets you 15% off stackable coupon to use! Their industry discount was 10% so that was a great first trip to this dispensary. The budtender was super nice and their set up was super nice. The line wasn't too too long and they were pretty quick to get things moving. Will definitely be back again read more

LOVE this place! The staff go above and beyond with helping you figure out EXACTLY what you need. Specifically have to shout out to Ms. Kris and Jake! They KNOW what they're talking about and go above and beyond from percentages to breaking down the terpenes. These guys are AWESOME. We don't go anywhere else. read more

I come here the most out of all the dispensaries I've been to in town, this place has got the best prices and deals! Aside from the Reno location, there's also one in Carson City! The Reno location is decent, right in front of the hospital. Parking lot is a one-way and can get pretty packed without any available, but they have definitely renovated and maximized Sierra Well. You can sign up for their rewards texts, which they send you a text of their current deals every other day or so. Today, I just got 3 full-gram prerolls for $18! They have had deals like $5 prerolls or 5 full-gram prerolls for like $27 or something. Flowers, concentrates, edibles...they have it all! They have a pretty good amount to select from. You can even check out the products they have on display. Customer service is beyond! I feel so welcomed here, and such a laid back environment. I don't know her name, but she's the best and nicest budtender I've ever met! She even remembered what we talked about during my last visit, which was last year. Love this dispensary, two thumbs up. read more

Zen Leaf - Cannabis Clinics Near Me - Reno, Nevada

I came into the store and purchased three different items for $50. The lady at the counter was very rude and was no help. She said, what do you want? Not knowing their product very well. I had several questions which she replied. Yes it's good. It's all good. She couldn't care less for my business so I will not be giving them my business any longer. Normally I find most similar shops are extremely helpful And courteous. read more

This review is mostly for Zack W Most dispensaries get the job done but it's nice when the bud tenders are actually helpful and chill read more

Sierra Well is a perfect example of how a dispensary can go from average to one of the best in state. Since the expansion and some updates, it is noticeable that this is a top notch dispensary. First off, the parking is good. I have never had to look for a spot. When you walk in, the waiting room is very comfortable. They usually have a good amount of staff on hand as well and usually I haven't waited more than 5 minutes. The new showroom is awesome! Kyle and Benjamin were the budtenders that helped. Both very knowledgeable and had great customer service! I ended up getting a Bloom Farms night pen and an 8th of the Shango Grease Monkey which then got me the $99 deal which .5g of Tangerine Dream crumble. It was overall an awesome experience and will definitely be back again soon! read more

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I always return to this establishment for not just their quality weed but also their quality workers. LISA is a HUGE example of that. Every time I come in she is always going above and beyond to ensure the greatest customer service to every single person in front of her & even the ones around her. I hope the business is taking as good of care of her as well as she is taking care of the business! Thank you for being such a great budtender & maintaining customer satisfaction, Lisa! & thank you Marissa as well for taking good care of me read more

So I recently went back to this place and while in some respects it seems much improved, I had a very odd interaction with the bud tender which left me stuck with an ounce of something it turns out it is UNSAFE for me to use as intended. This time I didn't get the CBD hard sell, perhaps pursuant to recreational sales becoming legal. And everybody seemed very polite - right up until I was actually checking out. I usually buy shake but apparently this is the very last time I will ever buy shake because it is not the same. She brought out these two little flat packets and I asked what it was. She said it was the shake. I asked her to check the amounts - these packets were VERY small and I'm used to 1/2 oz coming in something about the size of a jelly jar, not a little 2x3ish flat packet. She immediately got all aggro with me and started reciting to me in a nasty tone of voice "you can return it if you don't want it ... you can return it if you don't want it ... " without ever actually addressing what I was trying to ask, which was how could I get some idea of how finely they've ground this stuff up now. My disability is largely cognitive, with severe deficiencies in making goals or decisions and being able to track time. I don't make snap decisions well any more. In fact I don't make them AT ALL. I only have 2 speeds in such a situation where I'm being browbeaten or ignored by someone - ramming speed, and doormat speed. Since I am not a jackass, I get walked on a lot these days. A LOT. So basically I was balanced on a razor's edge and being forced to make a decisions (return or not) without having the information to do so properly (eg how finely ground is this stuff?). It was either going to take me a half an hour to decide what I should get INSTEAD, or I was going to go home with what I already had, plus being subjected to the bud tenders rude disdain. Now keep in mind, last time I bought shake ANYWHERE (including here) it was broken off bits of varying size that I ground myself for vaping. So I thought "how bad could it be?" REALLY REALLY REALLY BAD, that's how bad it could be. I did not know it at the time and the bud tender wouldn't TELL me, but shake at Sierra Wellness is now just this side of powder. I have 3 different vapes and you can't use this shit in ANY of them. It will literally just fall through the screen as you inhale and you will be inhaling tiny bits of whole weed. I had to add a second screen, and the 2nd screen clogs up a lot faster than the first one because the particles combine with the vaped resin which cools as it moves, then it coats the 2nd screen and sticks there, making a nice sticky trap for the next bits of weed coming down the stem. This stuff is terrible. I've seen bigger particles in cheap tea bags. The only thing its good for would be medibles (plenty of surface area to infuse into butter or something) or rolling joints. Because it will just fall through a stainless steel screen so you are breathing weed rather than vape, or smoke from a bong or pipe. I would like to give them some credit for the packaging, but after having the stuff around for awhile, nope. No kudos here either. The shake comes in these plastic lined black ziploc baggies. It does seem to do a slightly better job of retaining moisture, but the problem is that the tiny bits of shake stick to EVERYTHING inside that bag. The sides look fuzzy with tiny particles of powdered weed. It must be some combination of lack of static control and the tiny tiny size of the particles. While we're at it, I'd like to note that there is no way for the person who responded last time that she couldn't find any notes on my account, just how the hell would you have any idea of who I even am? There is no way she could have looked up MY actual account since she has no idea who I am. No idea what she was trying to accomplish lying like that. As for her claim that they package and sell quickly, the stuff I got was packaged 4 days short of 5 months prior to the date of purchase. Nearly 5 months old by the time it got to me, the customer. That's PACKAGING, not harvesting, so it was ground up and shoved into a plastic baggie 5 months before I bought it. read more

2 to 4 hour delivery = SIX hours 3 to 5 hour delivery = SIX hours When they mess up and it is brought to their attention, they are so kind and apologetic, then drop all balls. They don't label their products. They throw the labels (stickers with all the IMPORTANT information) in the bag but don't affix it to the product, so if you have more than one product without labels...good luck knowing what you got! The label on the flower bottle, from the growers are worn off and you can't read them. Hydro. All three Hydro brand bottles are unidentifiable. So, 6.5 hour delivery+ no labels = poor business. When this was brought to their attention, I was told that they would be throwing in a pre-roll and 20% off my next order. I placed my next order for delivery, online, and informed them of the agreement. I was told that since the employee that made the agreement with me was not working at that time they would not honor it! Seriously? That's a good idea make customers promises that are only to be honored on the days certain employees are working. That makes a lot of sense. The employee that I talked to that offered to fix the situation told me that he put everything in my account and the computer. I was also told that a manager would call me and they never did. Just a bummer because most of the employees are super nice and chill, but the overall quality and business is poor. read more

BUYER BEWARE....It's not the fact that they have additional fees they want to charge. It's the fact that they don't tell you until after you have requested a delivery. I made an order for $50.93. I spoke with the delivery driver over the phone. He told me it would be increased to $55.00. I was fine with that because I had already placed the order. When the delivery driver arrived I owed $58.00. I should have been aware of this amount before I requested delivery. It's the principal along with the fact that you don't know people's finances. To mislead them into thinking you are charging the amount online is wrong. I do not like spending money I don't expect to spend. I usually tip the delivery person, but not in this case. It left me feeling as if I was duped. I did not have a choice but to pay $58.00, I may not have felt it was worth the price, but I wasn't given that choice. read more

I ordered pickup for an ounce of Kritical Kush seeing that it was at least 19% THC on the website. After I pickup my order, I see it is only 17.82%... ? It's aggravating because I bought an entire ounce thinking it was a higher THC percentage. First time at this dispo and it was disappointing read more

I called in my order for curbside and Dylan H helped me find the wax I was looking for! he was super knowledgeable on the brands and strains available, gave me great recommendations that matched what I was specifically looking for. The call took less than 10 mins and was ready for immediate pick up. Super convenient, thanks Dylan H! read more

Had a delivery order and only had $100. My order total was $70. They are not authorized to give change back so my delivery person got a $30 tip... which is fine but I kind of wish they would have called me and given me some store credit. Won't be ordering from them again. read more

The first time we ordered from here there was an issue that we didn't discover until we got home. Thankfully the staff at the Carson location contacted the Reno location and took care of everything to make sure we got the products we intended to buy the first time. We will definitely be returning. Excellent customer service from Alexis at the the Carson location! read more

While it's hard to be too picky about buying legal weed in 2017, I found the selection and experience here to be lacking. First, it took me about 20 minutes just to get through the door, which I found to be a little ridiculous, but I understood once I saw how small the back area is. For the most part, you can't see much of what is offered as it's all behind the counter, so I had to ask for what I wanted and they just told me what they had. I can't say I had a bad customer service experience here, but I also can't say it was a great customer service experience, either. Frankly, the selection here was pricey as well, but the thc vape cartridge I got was pretty good and carried me through Burning Man; so I couldn't complain too much. Nevada just legalized weed in July, so I'm guessing a lot of the issues I found here are that everything is so new and dispensaries in the State are still trying to iron out the wrinkles, but anyone coming here from any of the (west) coastal states will probably be a little disappointed. read more

Do not go to Zen Lead if you are a Walk-In customer. You will be treat like garbage. You'll get stuck in line behind other recreational users who have pick up orders. Even though they have curb side pick, which where online should be serviced. I was clearly told by the cashier that I was not as valued as a online pick up. Obviously, they want online order and feel walk ins are not essential to their bottom line. And when I asked why I had to continue to wait while people just kept going in front. I was told if I didn't like I could leave then the cashier pointed to the door and saiid there's door, you can leave. I left.. read more

We'll start off positive, the pot is great. Love the variety there is and some strains even have grams. The last time I ordered delivery the driver was prompt and courteous to me which I appreciated with the issue I had prior to his delivery. Now heres the bad, spots for delivery today, March 17, 2021 says they have open slots but kept giving me an error that they weren't. I called, young lady was a bit rude about it. Says it must be my browser or my cookies which makes no sense lol. My husband is an IT, so I know alot about how computers and networks work. This issue is with your site. Fix it so no one else has to spend 30 minutes trying to put an order. Even Las Vegas dispensaries have the functionality to display "No slots available." But I appreciated her answering my question even though she came off rude Maybe a bad day for her? I placed an order for pickup, 1245 AM to 0100 PM. Got there at 1245 sharp. And waited 25 minutes for my order lol. Several people came for pickup after me and my order??? Still unseen until 1:10 PM and yes I counted and tracked because this is supposed to be prompt. That's how good businesses run. Once the guy came out he scanned my ID then I guess realized he grabbed the wrong order. Another 5 minutes went by, now we are at 30 minutes for ONE eighth. Yes you read that right lol, ONE, SINGULAR eighth. The guy came back gave my order, took $60 and did not return with my change. At this point I'm now officially frustrated. I had to go park in another spot and get out to retrieve my change. And ask about the preroll that's owed to me from the last delivery. I was told last delivery by a great worker there that they had been out and to ask for it the next time again. I walk up and a lady Security guard listened to my concern, yes I was fustrated but never once coped an attitude here. I alway try to give the benefit of the doubt. She calls a supervisor and I wait again, 5 minutes (35 minutes now) he comes out and approaches me somewhat aggressively and when I explained the situation he speaks to me like I was causing a problem. Again, did not cope an attitude beginning to end of my explanation to him. The preroll, says they are still out and very rude about it and takes my receipt to get my change. 5 minutes again (40 minutes). He comes out, hands me my change and leaves. I am not sure how he's a supervisor, but clearly theres not much competition for the position. He was rude and offered nothing in place of the preroll that I have added the promo to my cart THREE times. The pot is great and again, I love the variety. But because this man approached me in such an aggressive way and spoke so rudely I will be taking my business elsewhere. There was no need for his demeanor, I was fustrated but I never spoke rudely throughout this whole encounter. I made no I'll comments, simply asked for my change and if I could get the preroll I keep not getting. And to be honest, should of just acted like a ***ch because I was well within my right to do so. This whoooole thing took 40 MINUTES. I repeatedly keep not getting my preroll. And you, Mr. "Supervisor" were very rude. Will not be visiting again and I do highly recommend MYNT Dispensary as they have the BEST customer service and they are on second st as well! Here's the lesson folks: the grass (or weed) is not always greener on the other side. Will be going back to MYNT was never treated like this there. read more

I've tried all the Reno dispensaries. The worst is Mynt Downtown...I've been in there 3 times and everytime there's a problem. Blum was ok, but now they've shut down. The Dispensary is my local store, but they've raised their prices to a ridiculous level...$15 for a gram pre roll. Silver State...I've made a couple of purchases there and their product is so dried out it doesn't last long. Greenleaf is good but they charge for delivery. Sierra Wells does not charge a delivery fee. They have no minimum. Their product is always top shelf and their prices are excellent. read more

As some of you may know...and some of you may not... I am a medical marijuana card holder and recipient. At a young age, I was subjected to pharmaceuticals. By the time I was a young teenager...I was addicted to pills. To complicate things, as a young adult, I developed Kienbock's disease and Gastroparesis. Kienbock's disease is a very rare bone disease where a bone in my left wrist died and had to be removed. My case was stage four. (Too far gone to bring back) and therefore surgically removed and replaced with metal pins. Hello nerve damage! Google these if you need more info on them. The doctors wanted to put me on pain management which we all know means a daily, and lifetime regiment of pills. That on top of the anxiety pills they already had me on and I realized, this kind of life was the last thing I ever wanted. Ever. I switched to medical cannabis for everything I was taking and never went back. Today I take zero pills for anything, and I use medical cannabis instead. I truly feel it saved my life. Enter Sierra Wellness. My favorite dispensary in town. With a wide arrange of concentrates, edibles, and flower, this place has a good selection! But what draws me to them even more is their social marketing guru, Eric Lee Castillo. Eric is constantly on top of the dispensaries marketing, including Facebook and Instagram. Making sure everybody knows about the deals going on for the day, and that everybody knows about the dispensaries in Reno and Carson in general. Sierra Wellness has really great deals too, and with a medical card you don't have to wait in the recreational line. They pull you in ahead of the rest. That on top of less taxes for products, and even special products you can only get with a medical card...I choose to keep my Med card even now that it's recreational. And Sierra Wellness is my favorite place to go! read more

Good products and nice people but so slow. Be prepared to wait in line for 30+ min. I went one time and there was only two people in front of me, and was still in line for 30ish minutes. No matter what time you go they only have 1or 2 people working max, super frustrating. read more

Sierra wellness was a favorite dispensary but has continuously gotten worse with products, and customer service. Recently made a purchase through delivery and was extremely disappointed. The photo online is FALSE ADVERTISEMENT, along with delivery taking 4 + hours. Regulated business should act appropriately, not WORSE than a street dealer. read more

Zen Leaf - Actual product - Cannabis Clinics Near Me - Reno, Nevada

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We've been customers at Sierra Well for quite a while. Usually the people inside are very nice and very helpful. Today the woman who helped ( around 2:30pm) was so rude and lacking in any sort of customer service. Couldn't answer simple questions, wouldn't check for points for reduction of cost, basically just not nice at all. It's a shame to see such a change in attitude when it has been so nice to work with the previous people. read more

Great experience here! You have to check in with your license at the front desk first then get called to the back where all the goodies are at! They have a very friendly staff, the girl sitting up in the front lobby was awesome and had great insight about Reno and the places around here! The girl in the back was very friendly to us as well. They had a lot of different kinds of buds that are in small containers that you can smell and see with a magnifying glass, it is a bit PRICY ($$$$) but it's because Nevada has very different laws & taxes for flower. We paid $89 for 3 pre-rolled full gram (1 gram) joints, they were perfectly rolled and tasted great! We also bought a birthday cake flavored white chocolate bar totally worth the money! read more

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Jake assisted me tonight in picking up some stiizy pods. Jake was very helpful and was able to honor a sale they had going on with the products I was picking up. Security was surprisingly nice as well. Usually I feel like I'm going in a concentration camps with the way security handles you. Thanks again jake will definitely be back every time I come visit Reno. read more

Zen Leaf - Cannabis Clinics Near Me - Reno, Nevada

I went on a Sunday evening. Place is super impersonal. you walk up to a glass window and have to pick out what you want from a binder. Little interaction and advice. It really feels like you are doing a drug deal. I won't go back. read more

The flower here is almost always perfect. But after tonight I'm a bit disappointed. This is the second time I have asked for a certain strain and been sent home with a different one than I asked for. Of course by the time I get home and notice this mistake, it's late, no one is answering the telephone line and I am now forced to make another trip across town to possible receive the product I originally requested. Will being going to other dispensary's in the area for a while, unfortunately. read more

I would take away stars from here if I could. I put an order in at Mynt (which is 5 minutes away from here) and Zen leaf at the same time. I got considerably more at mynt and my order was ready 10 minutes later. I got ONE EIGHTH and it took over 1.5 hours for them to complete this order. I waited in their parking lot for the pickup message for 45 minutes, and when I still didn't receive it I had to go inside and wait behind crack heads paying for $5 prerolls in quarters, a guy who inspected 6 different strains and said no to all of them, and a lady who spent 10 minutes asking questions about edibles. This is the SLOWEST dispensary in town read more