I went on a Sunday evening. Place is super impersonal. you walk up to a glass window and have to pick out what you want from a binder. Little interaction and advice. It really feels like you are doing a drug deal. I won't go back. read more

The flower here is almost always perfect. But after tonight I'm a bit disappointed. This is the second time I have asked for a certain strain and been sent home with a different one than I asked for. Of course by the time I get home and notice this mistake, it's late, no one is answering the telephone line and I am now forced to make another trip across town to possible receive the product I originally requested. Will being going to other dispensary's in the area for a while, unfortunately. read more

I love this dispensary! I like how it is across from Renown so if I ever need my cannabis health products are available right across the street. I am a medical patient and I while I get to go ahead of the line, there is usually boisterous recreational customers in the co-mingled recreational /medical location, making it difficult to have a medical cannabis discussion. Friendliness and customer service are always presented to me by every employee. I like that I can study the website and narrow down my choices before entering the store. And sometimes there are really good unadvertised surprise deals. The store is always immaculate with the right amount of employees! The reason for the 4 stars instead of 5 is because of the noise and distraction for us medical cannabis patients! read more

I would take away stars from here if I could. I put an order in at Mynt (which is 5 minutes away from here) and Zen leaf at the same time. I got considerably more at mynt and my order was ready 10 minutes later. I got ONE EIGHTH and it took over 1.5 hours for them to complete this order. I waited in their parking lot for the pickup message for 45 minutes, and when I still didn't receive it I had to go inside and wait behind crack heads paying for $5 prerolls in quarters, a guy who inspected 6 different strains and said no to all of them, and a lady who spent 10 minutes asking questions about edibles. This is the SLOWEST dispensary in town read more

These guys sold me some flower with a bunch of stems and tiny nugz... wow. Not even the worst dealer down the street would sell me something like this. read more

DELIVERY SERVICE SUCKS! Been a loyal customer here for over 2 years. With the coronavirus pandemic and ordering delivery, it has been a NIGHTMARE. Place an order on 4/3 at 9am. Received a confirmation/preparation text at 10:45am. Waited around the ENTIRE day and never got a knock at the door or even a phone call. Called multiple times and left a voicemail...nothing. Today, 4/4, now almost Noon and still haven't heard a thing. Called numerous times and left multiple voicemails with 0 response. A horrible way to conduct your business and your customer service is atrocious. I will be taking my business elsewhere from now own. read more

Sierra wellness has good deals sometimes but they really have very little customer service. Sometimes you leave feeling unsure about your purchases. I came in on a Thursday at 9pm and there wasn't a single other customer but the security made me park my car in a different spot even though there was still 7 parking spaces for curb side. Then they tell me they are out of the promo and will replace it with a different brand after we talked about the other brand being better. When I got handed my package they actually had the promo so I kinda got my hopes up and then dropped for really no reason. The bud tender also answered the phone and talked before checking me in... I'm not a picky person but you can't treat customers like crap and hope they come back. The only time I will come, will be for the cheapest sales and your just going to end up with the worst customers and no real loyalty. read more

The staff here is off the charts!! Always super friendly and helpful. Extremely knowledgeable. They have some of the best prices and strains in Reno. I love the fact that you can personally talk with the budtenders, to figure out what the best product is for you. The point system is cool! I love Athena. She's the best!! Always super helpful, funny and kind. SW is my favorite dispensary in town. They just expanded their parking lot, too! Pick up window is great. They now have free delivery too. Gotta love that!! read more

The only flower products advertised online is their house weed The last 2 times I bought their houseweed one was lemon venom one was chem dog number 4 Both were molded tasted horrible smelled off... and I could swear if I'm not mistaken it was the exact same product both times under a different name. I'm to the point now where I'm sad if I feel I need to go to that dispensary for convenience sake it makes me disappointed I only go in there ANYMORE under damn I'm short in time and I have to read more

Lets start with security. Short rude guy who was so busy talking about how great Trump was and that we should move to a red state. Not the place to talk politics. The showroom isn't open like other places are. The older guy behind the counter was rude also. No real knowledge of the product and was really upset when we asked questions. I walked out without spending the 500 I had planned to spend. So, be prepared to talk politics with idiot security. But he's moving to Texas so, maybe he'll be gone. Black security was rolling his eyes at him the whole time. Then be prepared to be treated like a piece of shit inside. read more

They are not answering calls or texting service nor are they checking the voicemail and calling customers back! I placed an order yesterday, was promised I would have my delivery sometime this morning and yet nothing has happened nor has anyone come. I know this coronavirus thing as bad but still the point being is I was promised my order would be here this morning and no one has even bothered to call or come by. I put in my order yesterday at noon, it is now after 4 pm the following day. Completely unacceptable! Especially for someone who needs the medicine for pain!!! read more

Totally not impressed after I was called back! I sat in the lobby and read other reviews and got worried. It appears customer service and or customer care is bottom of their priority list! The gentleman asked what we were looking for, my husband was inquiring about their, very over priced, disposable pens. The guys was very uninterested in helping and eventually he casually just slipped away leaving us to have to ask another employee to take our order. Then the cashier wasn't any better! Their prices on the video screen is cool but doesn't make up for their lack of care or concern for customers and from reading the reviews doest seem willing to do anything about it! I will not be returning. read more

Zen Leaf - First time, love the video que! - Cannabis Clinics Near Me - Reno, Nevada

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Did not honor website pricing for online order. The curbside delivery person then lied and said they didn't carry what I wanted. It is on their website so they are lying. I will never go there again. Can't trust them! read more

I left with three grams (including a gram pre-roll) and only paid $20. Firstly, you receive a complimentary gram pre-roll for being a new patient. Also, I think that they had amazing prices, as well. These people were so polite and they even have a points system. I already earned 18 points from that visit alone. Finally, you receive $1 off of your order whenever you return with the bag originally provided by them during your first purchase. Places in Vegas could totally take an overwhelming amount of notes from this place... read more

Price you get on line for curb side seem to always be different from what's on their receipt. So print yours at home. Strangely my points dropped from 22,000 to 3000 overnight without a purchase. read more

During the covid-19 pandemic, I decided to give their delivery service a try regarding all the bad reviews on their delivery service and let me tell you that they delivered as promised unlike blum who is trying to take all business by lying saying "same day delivery" but can't deliver as promise with no communication. Placed an order last night at 10pm and delivery time will be 4:30 pm the latest the next day. They delivered it around 11:55am which was perfect! I highly recommend this place during the pandemic. After placing an order you'll get a text saying "your order is being processed" and upon delivery they will give you a notice and a call to confirm and it wasn't a lie. I'll rate the quality of their buds(flowers) a 7/10 but my review is base on overall satisfaction which i will give 4 stars and this is coming from a person who rate alot of 1 star reviews on establishment. Order minimum for delivery is $75 before tax unlike other place is $100. I stay out here close to south reno and they deliver from 2nd st WOW!!! Order a 1/8 and 1/4oz and that will last me for a while and now I'm a happy camper and will continue to do business if business continues to run like this. Thank you for the fast service. Almost forgot upon delivery is cash only no debit/credit card, not an issue for me but might be for others, just a heads up. read more

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they really don't have anything that's on the menu, they are always sold out. No variety in products always the same garbage. The deals are always the same. read more

The best and friendliest dispensary experience I've ever had. Last night, myself and my group of 5 decided to come her after flying in from Las Vegas. We were helped immediately and they responded to our questions with evident expertise. My budtender threw in an extra preroll because it was our first time there and as we got to talking we told them we were in town for my Bachelorette weekend. They gave us a bunch of free merch including a hat and grinder and shared all their best wishes. It was a really great vibe and I'm glad we chose to come here over the other places in the area. read more

HI there, I used to love S wellness, but since the virus, they really do not have it together. I would recommend Silver State. The way S wellness has it set up now you can wait over 6 hours( as I have on 2 different occasions, both times I had to leave and go to work, so no meds.) then they are mad at you for not getting your product. Go somewhere else until the figure out the delivery, ( I would use the model that silver state has worked out.......NEXT DAY DELIVERY!!!!...not same day delivery that doesn't come until the next day and then it comes late. I hope Sierra Wellnessness gets it together......we need the competition in reno but if you are going to be in the service industry we need a store that knows how to give customer service. Very disappointed. read more

You're going to deal with the problems of Reno's dispensaries, but this is the store to visit. Yeah, let me start with all the bad that many other reviews have mentioned. The shake is pre-ground pretty finely, and the Nerds shake I got tasted horrendous through my vapes. I got high though; it worked. The employees are hit and miss, but it's even worse at SSR, and I've got some great budtenders here. LGBT+ safe also, wore my dress here once and didn't get any weird comments (I'm a genderfluid "male passing" dude). Finally, COVID has this place backed up, but I have NEVER waited for longer than 15 minutes in my car during a PM pickup. 2 free prerolls. Grams of decent cured resin for ~$26. $60 half ounces of actual flower with passable terps; just wait for a sale y'all. They, just like many Reno dispensaries, will not have accurate online percentages or terps. Never bank on those online figures. During COVID, it's bad that you can't always trust the online stock percentages, but someday in store purchasing will be normal again. Not much you can do when dispensaries can't possibly know whether or not the batch will run out by the time your pickup is packed. I was even called once when they ran out of a certain half ounce, and they replaced it with one that didn't appear available online that I wanted much more. Hey, and what about the good? This place has had instore visits for so long, and I love that it's actually been safe. The wait has been long, but I patiently waited a few times at the start of the pandemic. Everybody wants to complain, but they were doing their best at the time. Best sales in Reno; SSR has been lagging behind for years now. Plus, I'd rather buy from here than be upsold in the town's expensive dispos. Never been randomly upsold here. Free-est free delivery in Reno. Their shake also has some killer strains; the lemon venom shake that I got was awesome. Just put some grinder ground CBD or CBG at the bottom of your bowl if it's falling through the vape, silly. Look out for the Hippie Crippler & Lemon Venom sales. IMO that's their budget flower to look out for if it comes back. I miss this place now that I've moved back to Vegas. Vegas is the land of the $49 quarter; I'd do anything for this places deals' back. read more

Only tried the flower but it was good. I had the Head cheese and something else the head cheese was really good

Ben is the best bud tender in Reno. My dumbass bought the wrong cartridge and he made the exchange process very easy and convenient for me. I strongly recommend coming to Sierra wellness as they actually care about their customers read more

As a MMj card holder, I love the atmosphere & the people who work at SWC! They have THe best deals on cannabis extracts in town on a daily basis, but on Saturday they do an awesome special... SHATTERDAY! They literally have $15/grams of top shelf shatter/wax/dabs and all other extracts are 15% off! They have an excellent flower selection, but it sometimes seems overpriced when compared to some other local dispensaries (except for Reef... Berner has to make his money, lol). The staff has always been extremely helpful & friendly as well as being uber knowledgeable about the various strains they carry. The bud tenders are a step above the average, run of the mill employees at other places. The attention to the nuances of MY/YOUR particular illnesses/needs for cannabis has been absolutely astonishing. They will spend all the time in the world with you, one on one, discussing what options will be best suited for your own personal medicinal therapeutic usage. They literally have everything edible you could possible want, that is also cannabis infused! Hard candys, gummy candys, cannabis chocolates, thc caramels, cookies, magic brownies. They carry a full line of cbd only products for those who aren't into the psychoactive properties of THC. There are balanced blends of THC and CBD infused edibles also. This dispensary is the shiz! Have you heard about THC infused intimacy oil?! No? Well SWC has it! There isn't enough thc to get you "high" from what would be used during intimate moments, but the THC level is scientifically measured out to have a very pronounced effect on women during orgasm! Basically, it can help you achieve multiple orgams and have them quicker than usual. Who doesn't love to have intimate moments, especially if they can be made more intense? If you are from out of town they atill accept you here in Nevada so dont be scared to stop by Sierra Wellness Connection. They wont shoo you away, and you will love the experience. read more

Spencer was quick and on it minutes after my awesoke visit to Sierra wellness when my car battery gave out and Spencer was on it!! super attentive And very friendly staff !! Thanks Sierra well ! read more

I find that this dispensary hits the sweet spot between easy access and parking and a full range of products. The staff seems knowledgeable and helpful. I'm a big fan of CBD products, and their selection seems to be as good or better than other dispensaries I've tried. (Of course, it SHOULD be much greater...HINT HINT HINT to management.) read more

SEAN !!!!!!!Yooooooooooo best marijuana in town it's crazy hands down best prices also I also have a favorite bud tender he's cool chill vibes and always helpful and just about knows every strain and it's purpose SEAN IS THE MAN UP AT SIERRA WELL when ever you go there ASK FOR SEAN read more

My new go to dispensary in Reno. Freshest product, best prices and free delivery on any order. What more could you ask for?

This place exceeded my expectations by miles. We went in on a whim and somehow managed to make it our go-to dispensary. Ben was one of the nicest and most helpful people I've met in the cannabis industry and I will definitely be back. read more

Horrible dependencies with lazy drivers canceled my order twice .Do not use them very rude as well.

I thought this would be a good place to go pick up my medical cannabis, But first they wouldn't accept my medical card so I had to get my printed recommendation even tho I've purchased online before (wasn't as bad as it sounds) but then after being cleared I walk through the door and they ask to see my I.D. Only for him(the guy at the door) to tell me I couldn't be in their and I had to leave I informed him that I was a medical user only for him to have to go ask a manager if it was ok for me to be in their (I was) but after that unpleasantness I did get to browse a little bit the same person helped me and even though I was irritated he was big help and the store does have a great and wide selections of buds and concentrates for good prices. Wouldn't recommend if you're a medical user under 21 but other than that great place to shop read more

I try to be very understanding because I know customer service can be difficult. However, I order for pick up often and on several occasions, my order and price has been changed without contacting me (which is a problem because they only accept cash and don't provide change). So, this past visit, I went inside to make sure they had what I wanted in stock. As soon as I got home, I noticed that some items were incorrect and I was actually missing a product. I have been trying to contact them, but have been unable to reach anyone. Any suggestions on how to rectify this issue? read more

I've only had curbside pick up from here but as far as the quality of the product goes it's been top notch and I lived in the Bay Area California for the past 32 years so I've had a lot to compare it to. This place has great product and a great selection. So far I have absolutely no complaints. The online ordering process was as simple and easy to set up. The only thing that could use improving is the accuracy of the online pricing. For some reason what my online order says the price is going to be is usually more then what I end up paying when I get to the location to pick up my order which is no problem but if it ever ends up costing more then what the online order total says then it may be a problem because there's times I only bring enough to cover what it tells me it's going to cost when ordering online. It would be nice if they took other forms of payment but I assume it has to do with how the laws work in this state but I'm not sure. Anyways, I definitely enjoy coming here for my cannabis needs and will keep coming here and I recommend this place to anyone looking for cannabis products. They have a great variety of items too, such as edibles, tinctures, flower, extracts, plenty of strains, and flavors too. read more

When I returned to SW I Told the sales guy there.. I can't remember his name exactly maybe it was Nate he sort of sounded Jamaican but any how the corrected the problem by issuing me a refund no questions asked... I was completely blown away that they did this for me as the item was indeed defective... I rarely see anyone do an exchange like that for any product let alone this but Sierra Wellness really made the extra effort for me... I don't usually need to use a dispensary but when I do I will be visiting S.. thanks again! read more

USED TO BE one of my favorite dispensaries in town, but unfortunately their 'customer-centric' attitude and policies seem to have gone by the wayside. The "Express Window", if you can call it one, is RARELY open forcing you to wait in 30+ minutes behind poorly educated customers. Attitude at the reception desk is PREVALENT. Don't bother asking the receptionists ANY questions, you will be met with confused looks and giggles and leave asking yourself "why did I bother coming in?" Highly unprofessional in my opinion. Will not be back after this most recent visit. read more

While we understand it is a hectic time regarding COVID, we placed an order for delivery today at 10 am, confirmed at 12 pm and still no delivery or communication 8 hours later. We have tried calling, chatting and left a message with no reply. While we understand it it busy, we would have ordered elsewhere given the wait time/ possibility of never receiving the order at all. Would recommend going through a different company for delivery services. read more

This place is my go to dispensary in Reno! Not only is it close to my house but they always have the best deals. They do take cards (when their system isn't down) which I appreciate and have an ATM in case of emergencies. I always bring in and reuse my own bags which they give you discounts for. I've never once had to wait any longer than 10 min max on a busy day. The customer service is always awesome and their selection is great! read more

Not satisfied with how I was treated in this store. I would have given a 5 star if it wasn't for the manager not owning up to his mistake. Won't be shopping here again. read more

Thanks Sierra Wellness for always being here when I need you! You guys always seem to know what I need for my pain. Or for my enjoyment. Keep up the good work! Thanks for everything! read more

Literally the worst hiring process ever. Can never get ahold of anyone. Cant call the store directly. Cant talk to hiring manager. Dont see anyone new hired and the lines are now 25 mins+. This place was starting to look up but now they're going downhill again. I hope they can figure their shit out or at least go under soon so we can have a decent business in its place. read more

Went to Sierra Well today. Walked up and was 5th in line. 1 hour and 15 minutes later I made it inside. I couldn't understand how this could be taking so long, until I was inside second in line, and able to observe. This girl behind the counter wants to tell stories and talk about her life and your life. She has no clue that people are standing outside for hours. A total imbecile. I usually tip between 2-5 bucks. I left her 18 cents. read more