My review is based off of one experience - and I may come back to update it later.... But for now: I came here in a crisis. My puppy had urinated on my down comforter, so I needed to get it cleaned. I didn't want to go just anywhere, i wanted to go somewhere with a good name... that seemed to know what they were doing. So I ended up here. It's a newer location so it seems nice. I went to the drive-thru, which was awesome. They've got a sliding door so that they can just come outside and grab your stuff - awesome. The price - NOT so awesome. It was like $50 to clean the comforter - and that was with a new customer discount! Yikes! Staff was friendly. Yada yada. If I go back again, maybe I'll have more to add. read more

Very nice and Friendly guys, they did a great job! It fast and good service . I recommend

Insanely overpriced! Nearly $30 to press ONE ITEM!!! Sorry not worth it in any capacity

I had been procrastinating sending my linen-weave drapes out for cleaning. I was so afraid they would shrink or be ruined - and I had paid a fortune for them. They're stunning. But I got the recommendation to try Zengeler and couldn't be more pleased. They came back absolutely beautiful. read more

You definitely get what you pay for! Was a loyal customer for years and after returning from a move out of state, anm a returning customer. read more

They do great work however the price was too much. You aren't advised about pricing and their "processes" until you return to pick up your items. I picked up 15 shirts and the cost average was 5.25 per shirt after a 25% off coupon. Nice store but I learned my lesson. read more

Last week I went back to my old cleaners. I didn't have much, one pair of pants and one short sleeved blouse. They were $4.50 each! The regular price of a pair of pants at Zengeler was $8.60. Not only that but at my old cleaners the receipt has the prices of the items on it, so I know how much the bill is before I pick it up. At Zengeler, I didn't find out the price until went in to get my clothes and pay. I just cannot overstate how expensive I think this place is compared to other cleaners in the area that also do satisfactory work. read more

Extremely overpriced. An overcoat that I paid $85 for new, cost $50 to clean. No price sheet or prices listed on drop-off receipt. Major shock when I picked up my order. Even with 25% web coupon I paid over $140. This is most I have paid ever for a dry cleaning bill. Blouses were ~$8.50. Pants were ~$9.50. Skirts also ~$9.00. When I asked for a price sheet, the man said, "No, we don't have them, but I can give you a quote." I have little barcodes now ironed into all my clothes, but they will never need to scan them because I will never return there. They provide same day cleaning but you could buy a new outfit for only 30% more than you'll spend on the cleaning! Do not give them more money. You don't want to condone price gouging like this. read more

I was happy with my first time. Little concern with a 2 year old coat, which I don't think that it was as clean as it supposed to be. Also I had to learn them,not to dry clean one of the shirts (stoned with svarowski),because of the heat and the were surprised. I will give them a second chance and let's see read more

So it's been 3+ years since my last confession. I was in a rush to have 3 linen tops "pressed only". 1 tank. 2 long sleeve with buttons. J.Jill stuff. Not cheap but not outrageous. Again - still no prices listed in the store nor were there prices on the receipt. I expected $9 or $10 for my pressing but nope -- $23.15!!!!! Of course, it wasn't until AFTER I picked up & paid that I remembered writing a previous Yelp review (1/22/13). But this time, mark my words. NEVER (and I never say never) am I coming here again. Ridiculous and outrageous prices. The young man at the counter searched for a coupon for me but no-go. Oh, well. Never. I really mean it this time. read more

They were great for a couple of months. Then we received an order with our laundered clothing wadded up in a big ball and wrapped in plastic wrap. I complained, and they pressed everything and returned it. The next week, I received a blouse that was so badly pressed, it had wrinkles pressed INTO it. I sent it back. I received it this afternoon, and it looks like as awful as it did the first time, even though the cleaner's invoice says "return for press no charge". When I called the store manager of Northbrook, Oscar, all he did was make excuses and air the store's dirty laundry (pun intended) about their delivery driver. Fired. read more

Sorry I can't give zero stars. My experience with this business was dismal from start to finish. - brought slacks to be altered - finished product ruined the slacks, rendered them unwearable - requested that they fix their alteration; told I would have to pay to have that done !!! - manager extremely unhelpful and rude - contacted owner . . . five time in multiple ways (VM, wrote a letter). Not one response of any kind unless you consider silence a response - registered complaint with Better Business Bureau who contacted them . . . twice. No response The above speaks for itself, don't you think? read more

Robin is the best! Great service with a smile and a quick turnaround to boot! Well done, Robin! Robin was sweet, professional, and helpful and turned around my order swiftly. Thanks! read more

Zengler's Cleaners are as good and reliable as they come. Their personnel are friendly, helpful and accommodating. ..and they know the business. Would have given them 5 stars but found their pricing a touch high. Still recommend them! read more

Did a great job on dry cleaning of my shirts. They have the same day service. Friendly staff. Will be absolutely back to use their service.

Great job! My shirt looks better than new! I've been going to Zengeler for many years and always get top notch service

My daughter got married in Nov. 2017. At the end of the night someone had spilled RED WINE all down the front of her gorgeous lace and beaded gown. it was 5 days after her wedding before I took it in to get it cleaned. With the hopes the wine would come out they said after 5 days of sitting in the dress they would try their best. They called a few weeks later and left a message the dress was ready to be picked up. I was on pins and needles until I got there to see the dress first hand,,,,,,,to my amazement they got ALL THE RED WINE out of her dress !! I cannot thank them enough for the hard work and extra soaking they did to get this dress back to the original condition ! read more

If there was a price list or guide with estimates that would help. Great customer service and friendly. Smooth and easy. It was a pleasure to do business with them. read more

Everyone is very friendly...I really liked that! The seamstress did a great job altering the sleeves on my dress. She's very understanding and kind. I felt the prices were a little high, but then again I haven't been to a dry cleaners in years! read more

I don't care that it's in Long Grove or that it's surrounded by million dollar homes. What a freaking rip off. 70 dollars to get a dress shorten??!!!! It was nothing fancy and 11 for my husbands slacks. Give me a break. Never again will I ever go to any of their businesses. I will make sure I let it known to my friends. I feel like I got screwed in the ass by them. So upset. read more

I also decided to take advantage of their 40% off coupon at the new Long Grove location. Being a little lazy, I included about a dozen polo type summer shirts for laundering. These weren't any fancy type ... standard $10 polo shirts from Kohl's. When I picked them up, I was shocked to see that they charge $5.36 per shirt for laundering. My dress shirts were only charged $2.59 in comparison. This will be the last time I use them for basic laundering! read more

ridiculously overpriced place. I have high end clothes and ready to pay above average price to keep them in good shape, but this place is rip off. You would probably pay twice as much as everywhere else. They clearly targeting customers with fat wallets, but they are not any better than any other cleaners. $8 to clean t-shirt, lol. Would not recommend. read more

My family has been using Zengler Cleaners since the 1980's. They have consistently delivered a professionally cleaned product time and time again. They will even do a small adjustment when they notice a button or other item out of place. In the very rare occasion something is damaged by their machines staff or due to a fragile article, they always are very forthcoming and make it right for the customer. The only thing possibly better than the quality of their work is their staff. We have become friendly with a number of the staff over the years and even say hello when outside the setting of Zenglers. It is no wonder they are a staple in the north suburbs and have been in business generation after generation. I now live in Chicago and still bring my clothes to them at the facility near my work as they are the company I trust for my dry cleaning and laundered shirts. read more

I took a wool sweater in the spring to be cleaned. The person who took in my clothes labeled it as a coat. When I contanted the store manager, she would only give me a store credit; I was expecting the difference back since it was their mistake. However what has upset me the most it the fact that I pulled out the sweater today and it has small holes because the chemicals used were probably to harsh (they thought they were cleaning a coat). Of course I don't have the receipt anymore. read more

Excellent Customer Experience, High Quality care of my garments.

The girls at the Libertyville location are always friendly. I've had alterations there too and she does a fantastic job. I love the drive thru. read more

I have been coming to Zengeler in Long Grove for a few years now, there employees are very nice but the same can't be said for the store manager. I was promised a $60 credit back in October 2013 for some coupons that they did not apply. For the last 4 months I have been getting the run around on applying my credit until I spoke with the manager today who was completely out of line, rude, pompous and had no ethics what so ever. She told me that they have been applying double coupons to my account since then which my receipts say otherwise and just walked away. Needless to say I won't be coming back and will take my $200 a month in dry cleaning elsewhere. The manager needs a lesson in customer service, what a witch. read more

Kathleen, Susan, Jermaine, Arcely..all fabulous. Service is always friendly, personable...and the items I drop off are always perfectlyy handled whether laundered, dry cleaned or altered. Wouldn't go anywhere else! read more

Staff @ Elm Street location knows me and is able to get me in and out in 2 minutes! Love the convenience and I have never had issues with the dry cleaning. read more

I started using this place about 6 months ago. They do a great job. If you have anything that you really care about, you need to use them. They are a little bit more expensive, but well worth it. You can even pick things up after hours. This is an amazing system. read more

I dropped off a large number of men's shirts for laundering. When I picked them up, two had been dry cleaned for a total of over $17 without my prior knowledge. I was told that the care of the shirts indicated to dry clean which one did and the other did not but regardless, the customer should be informed before any service for which they have not agreed is provided (ie dry cleaning vs laundering). I will not return to the Long Grove location. I have had great experiences with the Northbrook store. Running up a customer's bill without their knowledge and approval is not the way to build business. read more

While I believe that every business should make a profit, I draw the line at greedy. I recently moved from Beverly Hills, California (a rather expensive community) to the Long Grove area. The point I'm getting to is that Zengeler makes cleaning in Beverly Hills a great deal. Zengeler charged $7 a tie, or $21 for three ties. In Beverly Hills the cost was about $3 per tie. When added to one sport jacket the cleaning charge was over $40. Bottom line is that this is the one and only time I'll ever use this way overpriced cleaner. NEVER AGAIN! read more

Great Service in Libertyville, a bit pricey.

I dropped off two items. Pants and 100%cotton shirt to dry clean. I understand the neighborhood is expensive but it was close toy work. Picked it up with 3 holes on the side of the shirt that they charged the same amount to dry clean the pants. The said it was there..who in the right mind would pay to dry clean a shirt with 3 holes??? In a row.... They said its logged in the computer system. I nicely asked them to look it up, they said they dont have access to look it up. Wow. How are they doing business.... This is wrong.. I just want a refund for dry cleaning and the cost of the shirt. Simple. Horrible customer service horrible management even worse manager. She practically said what she had to say and hung up. Really? Some people amaze me on how they think they can treat others. Sad. I am not mad about the shirt. Im mad on how i was treated and the way the situation was handled. I hope the owners know how they are treating their customers read more

I needed a cleaner with experience and solid reputation, read the reviews here, saw the price issues but good cleangin expertise, so I decided to call them ahead of time for pricing. Totally described the dress (prom, long, heavily beaded, not dry clean but wet clean, and the hem only, not hte dress). They were great on the phone, quoted a price. So I drove out the next day, reconfirmed the cost with the employee at the counter, and left feeling confident. Four hours later, the store called my house and said they couldn't do it for "that price" and "it was quoted wrong" to me (really? it was quoted 2 seperate days, by two seperate people - once fully described by me over the phone, the other with the dress in front of them). They told me it would cost more than double what I had been quoted! I said no to that new price, asked them to honor what they told me, and they told me to "come pick it up". I asked if they could deliver it to me since they are not exactly close to me. She said she was "too busy" and "had no cars that late in the day" (2pm) and they'd get to it "sometime next week". I was not happy and asked for the manager. SHE was the manager! She then told me to call Tom Zengeler and gave me a number. I called it, left a full explaination message, and even said I was sorry he had to take calls from customer on problems like this, but asked for a call back to talk about this. He never returned my call - that day, or the next, or even the following Monday. I left him a second message which still is not returned (and yes, I was mad in today's call, not my best tone of voice at all). I have since driven to the store again and picked up the dress myself. I will find another cleaner. I have never left a bad review of a place, but this situation stinks! The previous reviewers are completely right - this place is bad news on pricing! Feels like bait and switch. The service may be wonderful. I don't know since my dress was never cleaned. Sadly, I thought they were good guys, and even though I don't often use a dry cleaner, I have totally supported them in the past by donating prom dresses and shoes to their "Glass Slipper Project". THAT won't be happening again, and that hurts the girls who need those dresses/shoes! So sad. Didn't need to happen. Do they do this to everyone?? read more