They have to be the most mis-managed service company in the WNY area. This year alone I called them twice to give estimates and even though both times I accepted their estimate and called them several times to schedule, they never called back and I ended up finding someone else to do the job. First was a water heater replacement and last time was my standby generator. The young man they sent to give the estimate did not know what was wrong and called his supervisor and spent three hours and came up with a laundry list of things that were wrong with the generator. After waiting 2 months for the repairs I called someone else and found out the there is nothing wrong with the generator and that is why it took Z&R service tech 3 hours to make the list of part he should replace. He left the generator in off position so it does not kick in if there was a power failure. So not only they are mis-managed they are incompetent. I would advice people out there to avoid dealing with them. Raj Mehta. read more

Very poor heating repair. We paid handsomely for a part, only to find three weeks later the repairman did not tell us of and additional furnace problem. We had to replace the entire furnace and received only a partial refund on the original part. Got ripped off.. Will use Adema from now on. read more

Horrible customer service. When you call them with problem, they repeatedly state responsible person will give you call-back, but they never call back. Work unsatisfactory. Push unnecessary services. Beware. read more

They are awful. Our furnace and A/C unit was installed by them awhile ago (by previous homeowner). The furnace stopped working earlier this year (April) and we called to have it looked at. They came out and although we had let them know that we receive HEAP, the guy wound up charging us nearly $100 just to look at it and tell us what we already knew. In fact, the guy placed paper clips into the heat sensors and actually left them in and never even put the screws back in. He then told us we needed a new furnace for another $2500 or so. After talking with Reps from HEAP, we were informed that we should NOT have been charged for the service call as HEAP recipients get this covered through the HEAP program. They told us to call Zenner & Ritter and let them know they needed to refund our money. We talked with numerous people at Zenner & Ritter about this and they said they would NOT give us our money back (And they never did!). Also, the guy who did show up on the service call was very condescending and a total "know-it-all" or so he thought. Very unprofessional and nasty to say the least. I did let Zenner & Ritter know that I was going to post about our horrible experience online to help others avoid making a huge mistake and they're response was....go ahead....we don't care!!! So, our advice....DO NOT USE ZENNER & RITTER....They are crooks. They only care about taking your hard-earned money. Your satisfaction is NOT guaranteed with them. This company is garbage......Don't get sucked in.....you'll regret it!!! read more

Our AC stopped working last night. I called Zenner & Ritter around 10am today and they sent a technician out before 11am. My husband had suspected it was the motor and the technician confirmed this and gave us a fair price to replace. It was repaired quickly and efficiently. We are very pleased with Zenner & Ritter. read more

Had a meeting scheduled with a "comfort care specialist" he called before the meeting and didn't know why we were meeting. After I explained he still didn't want to meet. He finally tendered a verbal quote (crazy high) and when I asked if he could break down the price between labor /parts / equipment he said " we don't do that", clearly code for we don't want your business and don't want you to know how much we mark stuff up. Kind of a weird business model to have comfort care specialists on commission. Long story- shop around I bought direct and paid an electrician and saved $2000. I hope they are "comfortable" with my decision. read more

Never again! I needed insulation and because of my income they would do a energy audit to see if I qualify for assistance. In March Earl called and told my I was full covered at no cost to me. I asked twice to be sure and he stated I would not need to pay. The job was done in April of 2018, a few months after I receive a bill for almost $2000.00 so I called right a way and they said I only qualify for half assistance, I have been going back and forth I told them I would have never had this done if I had to pay. I have learned to get this stuff in writing from now on. Thanks Zinner and Ritter for nothing! Because of them I am now in debt. read more

I hired Zenner & Ritter to install a new hot water tank for me shortly after buying my house last year. They came exactly at the time they said they would and completed all the work promptly. The tech walked my through all the work he did and made sure I understood how to work the tank. I was so pleased with their work that I hired them again to install new AC in my house. Again, they did a great job and were comparable in price with the "discount" AC guys. The unit wasn't working correctly after a few weeks. Z&R sent someone out and they were able to diagnose and fix the problem (a defective part on the unit) in 24 hours. Recently, my sump pump died and I called Z&R first. They replaced my sump pump and performed some extra work on the outside of my home to help with water getting into the well at no additional charge. I have been really happy with Zenner & Ritter and I make sure I recommend them every chance I get. read more

Absolutely positively undeniably the worst in the business. Management does not respond to calls. Even their techs acknowledge this fact. Think of any experience you have had with the phone company but Ritter is 100 times worse. They push the aging population of Buffalo to buy products they do not need. The installation is then done incorrectly, and the ongoing service is cartoon-like. They do bill very effectively and endlessly. Run away and don't look back. They are terrible. read more

I would like to thank Mr. Farley for coming out to finish the work on my doors. I would tell any-one that Has a Furnace related problem to call Zenner& Ritter. They are very courteous, prompt and very good jobs. read more

We live in an older home, built around 1900, on the East Side of Buffalo. Through the EmpowerNY program of NYSERDA, we qualified to have our house insulated at no cost to us. The lady set us up with Zenner & Ritter, but a few days before the job was to start, a man from there called & said they would not be coming by. Zenner & Ritter is also located on the East Side of Buffalo itself, so it can't be a question of geographic snobbery. I suspect it was just lack of motivation, which I have encountered many, many times around here. read more

They are awful they lie and the office staff are rude and pretty much say you are a liar (they say we listened to the recording and she never said that and we emailed you the estimate)! I am new to Tonawanda and was referred them by Home Depot. They have came out twice to my home once for a estimate, and the 2nd time for the electrical work for a garbage disposal and a dishwasher. After spending a few hours they said they could not do the work (gave all kind of reasons why, and that the electrician would have to come in that they were only plumbers) They did do the new hose bib, and replace the shower canister which was installed incorrectly and they had to reinstall it. I still believe it is installed incorrectly. I paid the 330.00 for that work). I called the office to ask they why they did not send an electrician as they stated they would have to do, and that this was not acceptable. They wanted to come in again and do another estimate, as well as do the work that day. I told them no that I was not going to pay more after they already estimated the full job at 1290.00. The estimator girl was rude to me when I asked for the estimate she said I am busy right not and I can not send it right now, she got rude with me when I question the estimate (I never received it either). The girl who answers the calls was understanding the day I called to complain, but when I called today she was not. When I told her that I had told the plumbers that I could not do Friday they said they would put it in for Monday which I could do. I received a text message this morning that they would be coming out today, so I called the office to let them know I could not do today, and that I could do Monday like I told the plumber who was putting in to his tablet. She then said well he must of e-mailed it to someone else, and that they only do estimated on specific days. I said I did not need another estimate already have a verbal one for the work that's when she said that the electrician would have to reevaluate the job. I said I just need the work you estimated done, and she said that he would also do the work that day. That set off alarm bells so I said I am not going to pay more, and she said well I can not tell you that. So I told them that I did not want them in my home, and that I will pay the 330.00 for the work done yesterday. I then stated that is still had not received the estimate and that I thought they were rude to their customers. That is when she aggressively said well I listened to the recording an she never said that to you and she did send you the estimate. So I said are you calling me a liar she said no, so I said so she did not say that to me and the estimate was sent? She said yes. I then asked they why did I ask you for the estimate yesterday if I had received it and why would I say that I was talked to rudely? I told her to that I never wanted them out at my home and to run the charges for the work done yesterday. She then rudely stated that I am trying to what is your e-mail address. I also said I would report this to the BBB which I did. They apparently send plumbers in to homes to do electrical work. I have requested from the BBB that they ask for the license for the two who came in to do electrical work at my home. read more

My grandmother had her Air Conditioning unit put it in by zenner and Ritter in 2013. It stopped working the same year. She called this company to come out to check it and they gave her the run around stating it wasn't their problem. She had to have her freyon filled twice for two consecutive years. Long story short she has called this company every year to figure out what was wrong with it they always stated it wasn't their problem and she hasn't had a working air conditioner for longer than a month at a time. She was told the issue was related to her furnace. She called the furnace company and they discovered an issue with a pipe leak in her AC unit. Zenner and Ritter stayed that her warranty was voided because she called the furnace company and they had checked her AC. They other company told her it was also her condenser. They waited till her warranty expired after 5 years and now they tell her she needs a $600 test and a $1600 test done. Do take advantage of every elderly person? How pathetic! read more

Aside from one minor problem, which may have not been their fault, my experience with Zenner and Ritter was very positive. Shortly before the beginning of this winter, I called them because my furnace was not working when I was making sure there would be no rude surprises in the winter. Though they said they would get someone over to look at it that day, no one showed up and I called the next day and got someone over. It sounded like they were having a technical problem that prevented the order from getting out. The person who looked at my furnace and fixed it was very polite and professional. He got things working very quickly and the price seemed reasonable. read more

The tech Richard Moss was outstanding. Very efficient and knowledgeable with great customer service skills. Thank you so much for your work in getting my complicated job done quickly. read more

Don't call them. Had them come out because a tenants child dropped toys down a heat vent and plugged it. The clown that showed up said "he had bad knees" couldn't do anything for me. The next day they called and said "he forgot to charge me the 90.00". I said he didn't do anything. She said he diagnosed the problem. I knew what the problem was. I refused to pay. Ended up paying the bill to avoid collection. Lesson learned. read more

We've been doing business with Zenner & Ritter for many years and find them to get very knowledgeable, honest and priced fairly. Kudos to Kevin who came on the hottest day ever to get our air conditioning up and running, he's definitely an asset to Zenner & Ritter. Highly recommend them. read more

Called Zenner and Ritter yesterday to have them come out and look at my furnace that was not running good. Company was very professional and prompt when responding and I felt very taken care of. Up until the point their technician came to my house. He was very friendly and professional and came down with his bucket of tools but that's where everything went south. I told him I had a close friend who was in the HVAC business look at it last week and so I mentioned to him what we thought the problem was. Then he literally squatted down to look at the furnace (cover was already off) and said "sorry this thing is shot! There's nothing I'm going to be able to do for you. You are going to need a new system bc your secondary heat exchange is done" Now my friend warned me that there was a probability that the exchange could be bad but parts would need to be removed to correctly diagnose the problem. So I then asked "how do you know the exchange is bad by not looking at it?" He said, "bc of this cracked plastic cover over it". He roughly quoted me $2000-2500 to fix the problem but in his professional opinion it would not be worth it bc it was an older unit (1999). I said that we were in no financial position to buy a new furnace and we really just need to fix the inducer motor and cracked plastic cover it is attached too( this was the issue my friend diagnosed). He said we just wouldn't do it and would not recommend doing that work. He then offered to give me a quote on new systems the sell and I declined. The next day I called Cellino Plumbing who also have a HVAC specialist. He came out and saw the same issue as my friend and Rob - however this tech said there is no way to know for sure if heat exchange was bad/cracked unless we took the plastic cover off and actually looked at it. So he did. And guess what?! It was perfect. Cellino Plumbing quoted me $941 total for parts and labor. (Compared to Zenner and Ritters rough quote of $2000-$2500). Will not be going be to Zenner and Ritter. In fairness to the company this may be a rouge dishonest employee but I would never take a chance and try them again. There are just too many company's out there. read more

Brian and the guys from Zenner and Ritter do an excellent job whenever we use them. Brian even called after my service was performed to see if the job was up to the standards that Zenner and Ritter are known. And it was. Timely, knowledgeable, and, professional. read more

After some time the owner of this firm made good on my request and re-paid me for the electrical work. Overall, this is a good company, and despite this problem, I would consider them again. I recently had them out for a furnace check-up and the technician seemed knowledgeable and was nice. I now consider the previous problem a one-time occurrence and would consider them for more work. read more

Professional, customer friendly service. Response to questions and concerns were tremendous. Highly recommend company to others.

Not happy with our experience. Heater didn't work last night, so we called for after hours repairman. He charged $106 to come tell us in 10 minutes that he couldn't fix the problem and someone else would call me to come install the expensive part I needed. read more

I had Zenner and Ritter replace my boiler in my home in March 2017.. The service of the installers was fine. During the warmer months I turned off my boiler. During this winter season I noticed some of my rooms were not getting warm at all. I felt because I just paid $6, 200 for a new boiler, that I would be on some sort of warranty. I called Zenner and Ritter explained my situation and a worker came to my home on December 22, 2017. I was not told or did I think I would be charged for the call because I had been serviced my them less than a year ago. After checking my basement , he informed me that some of my radiators were not coming on and I could do one of two things. He said a pipe was not in place and he could fix it to send heat to the rooms that needed heat for $500.00. I asked whether I was on warranty but he told me this had nothing to do with the new boiler. (hmmmm) It was close to Christmas and I told him to fix it because I had company coming into town including my daughter who has a toddler and an infant. After he fixed the problem, as I signed and used my credit card to pay the bill, I saw on his ipad that the cost was $706.00. I said to him... I thought the cost was $500? He said there was a call fee for coming to my house. I was shocked because , not only was I a customer not a year ago but I used them to do the service I needed. The repair man told me that he could not complete the job today but men would come back and complete repair, "at no more charge" At that point I told him. I needed my house to be warm because of my infant grandchildren coming to town. At that point he said he would talk to the company when he returned to the office. I really felt taken.... I have just paid $706.00 dollars and my house was still going to be cool even though my heat was on 74. At that point, I called the office and spoke to Mike ( there are 2 of them) I explained my situation to him, explained how I felt having to paid for repair and even for a home visit. I was told they would try to get someone to my house before Christmas and I would get a call. He also informed me a service call was $89.00. What?????? $706.00 minus $538.00 is not $89.00 dollars. What more had I paid for and was not told. I did not get a receipt in hand on December 22, 2017. I thought about it but my credit card would be my receipt, but I SHOULD of received a receipt. So close to Christmas, it was important to me to have my house warm , so I stayed close to my home (rather than shop) waiting for their call. I even called Zenner and Ritter and left a message with receptionist. Today is January 2, 2017 at 11:25 PM. I have still not received a call to repair a service that I already paid for. I have had a head cold all holiday and my daughter , husband and her children stayed in a hotel. Rather than in my too cold home. I am not happy. My heat has been on 73-74 to stay warm, which will cost me more money when my December bill is received. I have lived in Buffalo for 40 years and I used Zenner and Ritter, although their cost was higher, because I felt they were the best. I am not happy $6,200.00 + $706.00 in 8 months should not equal no heat. . read more

I had a new boiler replaced. Although the work looked great, I had numerous problems. The very first winter my home would not come up to the temperature that I set my thermostat at. The boiler turned on and off very frequently (like every five minutes!) when the company sent someone out, I was told I needed additional baseboard units installed. This was not discussed during the estimate time, and I did not opt to do so and used additional portable heaters. The following year, the unit made a horrific noise, so I called a different company and they replaced a part to the tune of $350.00, but I still lacked enough heat. (yes my radiators had been bled). Later, I had someone come out and they adjusted the unit's setting and it seemed to be working much better, until this summer of 2019. Although I had the temp. all the way to 50 on my thermostat, the heat kept kicking on. So, again someone came out (not from Z&R) and knew exactly what the issue was, it was a simple adjustment. I forgot to mention that the other folks that came out disagreed with the need for more baseboard heat. So, we will see what winter brings. I do not recommend this company. read more

Had new boiler installed in sept. Have nothing but trouble servicemen not trained to fix new electronics and cannot seem to get manufactures technicians to come out to look at problem this Bryant legacy boiler has been A big disappointment not to mention all the aggravation very disappointed should have gone somewhere else. read more

Reputable and reliable for heating and air conditioning sales and service. Very satisfied and highly recommend them.

So frustrated with the customer service this company has. We had a service call and were assured that the if the cost was more then the original $88 dollar amount we would be called to authorize. They never called, and as things go we didn't notice the amount on our credit card until a month later. $380 - WHAT was this? NO invoice, NO call...scam. The customer service person said they did call and go no answer - that's your excuse? The manager said that they didn't understand why she lied about calling and would talk to the owner. The owner authorizes a service person to RECLAIM the freon and refund our money. So let me understand. Instead of just giving us a real invoice for the service we THOUGHT was done (Freon) you loose all your $ and the cost of having a person come to our house to take it instead? Stellar business plan. Adema heating and cooling here we come... read more

This company has sent me two emails requesting a review, so here it is. Scammers sums it up. Tried to push a whole new boiler unit with smooth talk from a female (who I'll be nice enough to not name) in the office that my unit is not worth fixing and it will just break again. That's funny, we got a second opinion from a different reputable company who said it would be a waste to replace my unit at its current age...it was still in good condition. Repaired/cleaned for $400 cheaper compared to what I was quoted by Zenner. Also no communication technician tells me one thing office says another. Stay away. Will also be disputing a credit card charge for a service Zenner billed me for, that was not even performed! Management never got back to me, still waiting from a call I placed 6 hours ago now. Saved from spending $3,000. What is going on here? What a headache and waste of time to deal with this company. read more

I called this morning to set up an appointment for a furnace tune up. The woman told me there would be someone in the area that afternoon and they would be there between 12 and 5. A five hour window is pretty unreasonable, but I agreed. At 4:45, still not hearing anything, I called and was told I was "the next call". 5:20 rolled around and I called back. They were closed! The number sent me through to a call service and I told them that I had had enough and to cancel my service call. Ten minutes later a man called back and said that I was informed that I was "the next call" and wondered why I cancelled. He also said he could not yet reach his worker because he was in a basement (so obviously not yet finished with the previous customer even at 5:30!). I would love to rate their service, but I waited over 5 hours and they never showed up. Stay away from this horrible company. Go anywhere but here. read more

First service call automatic 89.99 + tax ( tech let me know when HE WAS HERE that is for the 1st 1/2 hr). Did little to remedy the problem and was told needed a new pressure control for the boiler. Tech calls a supplier and tells me the part is $174.00 plus $47.00 to come back and put it in. Told him I would wait to see if the gauge pressure stabilizied after THE LONG PROCESS(5MINS)TO UNSCREW THE VALVE and flush. Went on line and found the exact part needed for $38.00, new. Called zero & litter to ask if I had the part would they put it in? HIM: "we can put it in but won't guarantee the part and the CHARGE is still $221.00 to do it! I need to make my profit and can't for 47.00". This company is ripping off customers for parts, lying about what the part costs, tacking on at least 3 times what it really cost (I understand a delivery charge is in order). Deceiving customers in this age can come back to bite, when a click of a mouse can let you know exactly how much a part is. Beware if you use them most likely you will be paying way too much. read more