Jase was responsive, transparent, and super informative every step of the way. Service quality was…read moretop notch, and I'll recommend him and Duct Masters to anyone who needs duct cleaning or mold remediation services. The value he provided was far above what I would have gotten from any other company in our area.

Very Trustworthy. We recently called Jase to come to our house for an estimate on duct cleaning…read more He was able to come out the same day and did a thorough inspection of our heating system. He examined the interior of the ductwork and was able to show me the condition on his camera. It was clear that we needed our ducts cleaned. We called several other companies before deciding on Jase. One of the companies gave me a quote over the phone (I am certain they would have added on costs if I had hired them since they did not ask any questions). The second company was well known. They came quickly as well, but they did not ask many questions. I felt like we were just another number. The estimator was in and out very quickly and on to the next appointment. It did not feel very personal. We ultimately decided on Duct Masters. Jase is a small business owner who clearly, takes pride in doing a good job. He was here quickly, he was reasonably priced, he explained everything he was doing and he cleaned up after himself. I would definitely refer him. Very trustworthy.

We have been customers of Malone Heat & Air since moving to Signal Mountain 24 years ago and have…read morenothing but praise for them. Call at night: they're available. Call on a weekend: same story. Last week a heat pump failed early Wednesday morning. The heat pump was installed 23 years ago. We've had the same Malone tech serving our units for over 20 years and if not for his attention that unit would likely have needed replacement years earlier. When Chris told us it was time for a new unit we had every confidence in his judgement, particularly when our research indicated most heat pumps have an expected lifespan of 15 years. We were provided an estimate for a replacement unit Wednesday afternoon and the unit was up and running Friday morning. Can't ask for better service than that.

I've had an extremely negative experience working with Malone Heat & Air over the past few months…read moreto the extent that I've resolved to find another HVAC company. I started having issues with my HVAC freezing up and failing to distribute air to my house in March, at which point a technician told me I simply needed to change my air filters. Months passed, and the problem got worse. I decided to call Malone Heat & Air because they had the serial numbers for my HVAC parts and I assumed they'd done good work before. About six weeks ago, they sent another technician, at which point my air conditioning barely functioned. This technician now told me one of the condensers needed to be replace and I, as a lay person, believed him. A week later another technician came to replace the condenser, though $700 down the drain later, the issue wasn't resolved. Another technician came out a week later to tell me that the issue was actually with my blower motor and that the frozen pipe on my HVAC unit, which had been a persistent issue, was a clear sign that there was a problem with the blower motor. When I asked why no one had picked this up over the course of months, he shrugged his shoulders and said he didn't know. Another week passed, by which point my air conditioning would only function for a few hours or so a day before crapping out. When a technician came to install the blower motor, he started working on it only to claim that the supplier sent the wrong blower motor and that they would send someone to the supplier to figure out what had gone wrong and to get a new blower motor. When I called the next week, they told me the part was on the way and would come in on either Tuesday or Wednesday. When I called on Wednesday, someone in the office told me the part was back ordered and they didn't know when it would come in, and the employee denied that anyone had told me the part was on its way and sarcastically asked if I wanted to cancel the part when I asked what they could do to try to fix the situation. Reluctantly, the employee assured me that the owner would call me the next morning, where I planned to ask why they had told me so many contradicting stories--How could the supplier have sent the wrong part if it was back ordered? How could it be "on the way" if the supplier hadn't had it in stock the whole time. That same employee called me the next morning to tell me he'd found a supplier on the west coast who could replace the part, then assured me that the owner would call me later in the morning to help remedy the situation, though the owner never called me, and it took another few days to finally do the repair, meaning it took Malone over five weeks to fix a simple component failure, leaving my house between 84 and 86 degrees for over a month. In short, Malone failed to diagnose a simple component failure multiple times, charged me for parts and repairs I didn't need, then yanked me around for weeks about how they couldn't get the right part in, only to miraculously find a solution when I insisted on talking to the owner and only for the owner to avoid talking to me about it. This is absolutely shameful behavior, and I can't think of a position or job I've held elsewhere where this kind of conduct with costumers is acceptable.

I contacted Ducts a week ago to inquire about cleaning our home's air and dryer ducts. They…read moreexplained their services and pricing in a simple, precise manner. They were able to schedule us within a week, showed up on time and performed the agreed upon work quickly and professionally. Showed before and after pictures; based on the before pictures I won't wait as long as previously to schedule our next cleaning. A very professional company that I am pleased to recommend wholeheartedly.

I called this company asking if they worked with fixing an air conditioner. They don't but Terry…read moregave me a name who really got me out of a bind. I just knew, by the kindness, they would provide a great service in their field so I asked for them to come clean my ducts because I knew they needed it, the house is new to me. The service was amazing. I was so happy with the result. They were fast and clean and polite. I could see all of the dirt with the pictures they gave me. In fact, they found a mouse trap after opening a vent...with old food in it. I'm very pleased to have a clean duct system and such great people helping me with it.

They were very professional. They came in and accessed what needed to be done and put down…read moreprotective cover over the floor in the areas that they were working in. cleaned the ducts. once the ducts were cleaned, they cleaned the area and did a great job. Thanks again.

After I complained about the completely unprofessional behavior of one of these workmen, he has now…read moreretaliated against me and signed me up to get non-stop spam phone calls and texts from jehovas witnesses. The owner has done absolutely nothing to address the issues that I brought to his attention in the first place, let alone the bullying and harassment from his employee. Disgusting.

We just purchased our home. Just after moving in, we all started coughing and then an odor appeared…read moreto be coming from the air duct vents. For free, Healthy Home Now sent an inspector out to take pictures inside our air ducts. We were stunned. Filthy! Wished my home inspector had found that before we moved in. Clean now! Stunning! I highly refer these folks! Clean indoor air is so important! Emily B.

From the owner: Indoor Air Quality Testing (Radon, Mold, VOCs, Bacteria, Viruses, etc.)…read more Servicing Chattanooga, TN, North Georgia, and all the surrounding areas.

Glad I called Brendon, He gave me an estimate, knew just what to do and completed my repair in…read moreplenty of time to keep me cool. He is very polite and personable. I would recommend him to anyone I know. I got his name from a neighborhood reviewer.

From the owner: ABC Heating & Air Conditioning specializes in provided top notch service for a price a notch below…read morethe rest. NATE certified for knowledge and competency in A/C, Gas Heating, and Heat Pump service and installation. One man operation willing to be flexible and provide unbeatable promotions.

Of course the seasonal maintenance went well. But what made us cry a little was the kindness Jason…read moreshowed to my bedridden husband. Jason treated him like he would any other man. That is a rare quality. Lee became our permanent company after that.

We have the Lee Company subscription plan that comes with seasonal plumbing and HVAC checks. Jason…read morecame out to our house for the HVAC check and was friendly and listened to the issues we were concerned about. I don't want to get him into trouble, but he helped in a couple ways that were beyond the scope of a simple HVAC check. He was thorough and helpful and friendly. He fixed a small problem that required a component and the final cost was well below what it would have cost just to call someone out on a normal service call. We have been delighted with Lee Company's subscription service plan and would recommend them to any home owner.

Anthony and Ryan was very professional and explained all the work that they did to our HVAC system…read more They also did insightful recommendations. I highly recommend them and and this company.

Thank you Chris and Gavin! They both explained everything thoroughly as they made the repair. If…read moreneeded, I will definitely call them again. Gold trophy, 5 stars, all the accolades . Really great service. Thank you so much.