Mohammad really provided clear and fair recommendations and offered a variety of options to fit my…read morebudget to repair my car and he was honest and helpful about repairs unlike other places I went to. I will definitely bring my car back for other needs in the future and recommend this place to others.

From the owner: Welcome to Penguin Auto, where we pride ourselves on delivering exceptional service and top-quality…read morevehicles to our valued customers. As a premier used vehicle dealer, we specialize in providing a seamless and family-friendly car-buying experience, offering a curated selection of "need nothing" cars that have been meticulously inspected and serviced by our team of expert mechanics. At Penguin Auto, we go above and beyond to ensure that every vehicle on our lot meets the highest standards of safety, reliability, and performance. Before being showcased, each car undergoes a comprehensive inspection and servicing process, guaranteeing peace of mind for our customers. But our commitment to excellence doesn't stop there. We also offer full-service car repair and maintenance to the public, providing a convenient and professional environment where your automotive needs are met with precision and care. For large jobs, we even offer loaner vehicles to ensure that your day-to-day life isn't interrupted. In addition to our exceptional sales and service offerings, we're pleased to announce the expansion of our facility to include new tires and tire installation services at highly competitive pricing. Whether you're in the market for a reliable used vehicle, require expert car repairs, or seek new tires and tire installation services, the team at Penguin Auto is here to exceed your expectations. Give us a call today to discover how we can assist you with your automotive needs.

Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and…read moreclearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam's personality, professionalism, and genuine love for his job.

I bought a car in May 2023. The car is a Kia Sportage 2015 with a mileage around 43,000. According…read moreto the Carmax, this was a perfect-to-fit car and according to their inspection policies, they make sure everything is replaced, brand new parts, full inspection. To say that, I generally drive around 10-15 miles per day, sometimes 20 miles per day on the weekend. Some days I do not drive. However, within 3 years, I replaced the shitty engine GDi, braking pads, braking discs, etc. Last year I replaced the AC compressor and this year I also replaced the AC compressor and the stirring wheel turns out to be defective. When I bought this shitty car, I ended up paying $19,000 plus taxes. Since then I have spent around $10,000 on this car and according to Kelly's book, now this car is worth $6,600. What I want to say is do not believe the Carmax description on the car that they sell what you pay for. They simply rip you off on your money. Plus, Kia is the worst car you want to have. This is a very scammy company that can lure you into buying very used, shitty car at a very high price. Do not trust these people and this company. I am leaving the comment because I bought this car in this location in West Madison.

(This is a review for the used Toyota dealership.)…read more If you want to find an honest, kind and extremely knowledgeable sales person to buy a used Toyota from, I highly recommend Pete Stratton. Working with Pete felt like working with a wonderful uncle who wanted to make sure I got the best car for me. He was incredibly patient and persistent in looking for the hard to find used car that I was looking for. I worked with many different dealers to find my car. This used Toyota dealership was the best. The sales people work as a supportive team and there is a wonderful feeling that this creates. If Pete is busy, Austin is wonderful too.

i had a scheduled oil change and tire rotation at Smart Motors Toyota on Odana Road in Madison on…read moreAugust 31. I brought my vehicle to the dealership in one piece and expected it to be properly serviced and safe to drive. About an hour later, I was told that the service was completed and that my vehicle was good to go. As soon as I left the dealership, I drove less than a block before part of my front hood suddenly came loose and flew off the vehicle. It hit my windshield and landed behind my car. I immediately turned around and went straight back to the dealership. The manager reviewed the security cameras and told me that the part appeared to have already been loose when I arrived at the dealership. This raises a very serious question: If the dealership knew or could see that this part was loose when I brought the vehicle in, why was I not informed before I was allowed to leave? I was told my vehicle was good to go, and I could have immediately gotten on the interstate. If this had happened while I was driving at highway speed, the loose part could have hit another vehicle, potentially causing significant damage, serious injury, or even a major accident. I trusted the dealership to service my vehicle and, most importantly, to make sure it was safe before returning it to me. I am extremely disappointed that a potentially dangerous issue was apparently visible when I arrived, yet I was not warned about it. All my cars were purchased from Toyota dealership on Odana rd Madison,wi , so i am very unhappy how it was handled. They just told me i have to buy a new peace on my own and they will install it for me for free. This was not just an inconvenience--it was a serious safety concern. I hope the dealership takes responsibility, investigates what happened, and makes sure something like this does not happen to another customer.

Austin Rankin at Wilde East Towne Honda was very professional and personable. It was a very…read morepleasant experience. The team there is wonderful. I love that they show a video of the service (multi-point inspection, oil change, and tire rotation is what I received). He mentioned to me that just the day before they aquired a water machine (you can choose up to 3 flavors, sparkling/plain, options to add vitamins or caffeine). Fun...enjoy cool water while you relax and watch TV. I'm definitely going back & I told my boyfriend & co-workers! Thank you, Austin & Wilde East Town Honda Team!!! :D -Keri Riley (Waunakee)

I noticed there was a recall on my vehicle and called to schedule an appointment for them to fix…read morethe recall. After confirming all the details of my vehicle and the exact recall number I made an appointment for 8am to have them replace the recall. On the day of the replacement I brought my vehicle in to have them fix the recall. 21 minutes later they came into the waiting room to tell me they don't have the parts to fix the recall. They didn't care about or respect my time at all. No apologies towards me at all. Don't go here if you have a choice to go somewhere else. I would rate this place 0 stars if there was an option.

Bought a car from them where they said everything was check and everything was good, not even 5 min…read moreafter leaving with the dealer with the new car a check engine light appears (owner said he will cover it), they didn't have the second key and they told me i can either buy a second key for them or they will keep looking (i doubt it), front tires are at 5/32 and rear tires are at 2/32 which is pretty much considered legally bald and in my car it's a safety and mechanical hazard having mismatched tire treads, 360 camera doesn't work and i get a fault code each time i put it into reverse for rear camera, im curious to see what else comes next, i barely had the car for less than 2 weeks so wish me luck

Terrible! Purchased a $40,000 vehicle from them. When vehicle arrived, it had sensor codes and…read morecheck engine light on. Took it to the local dealership to be repaired and they kept it 4 days, because they couldn't get authorization for the payment for the total bill. Not only did I pay full asking price for the vehicle, I had to pay transportation fees, received the vehicle on empty, with the check engine light on. Had to pay out of pocket for repairs, because I was tired of them trying to negotiate a price for the services. All of this over a $2500 bill that I paid and I was offered $800 for reimbursement. They had the attitude of you can either take this $800 or nothing. When I was only asking them to fix the problems it had when it left them. This isn't something I caused. DO NOT BUY FROM THIS DEALERSHIP! Terrible customer service

Consumer Be Warned: Aggressive Upselling and Defiant Management…read more Every single time I come to this location for a standard oil change, the staff aggressively tries to upsell me hundreds of dollars in completely unnecessary services. When I finally brought this pattern of behavior to the service manager's attention, he couldn't care less. Rather than listening to customer feedback, he immediately became argumentative, claiming the services were manufacturer-recommended before he even bothered to check what kind of vehicle I drive. Save your hard-earned money and take your business to an honest mechanic who respects your boundaries and your wallet.

If insurance is paying your claim, expect the auto body shop to drag their feet and lie about…read morecompletion times. It will take a month plus, although they'll quote 2 wks, no matter if you're just getting a key mark on the door fixed. Your car will be the last in line to be worked on, and they don't care how long it takes. If you don't use insurance, be prepared to pay about twice as much as the repair should cost. I wouldn't go here again.

I've lived in Cross Plains longer than Incredible Cars has been here. I watched them establish…read morethemselves years ago, and they seem to be going strong. FINALLY I had a reason to stop by... My brother was looking for a work truck and I noticed a bunch in their lot. We scoped out the website first and found a few options that fit his specs and budget, so I was the "scout" that got to run over there and see things first-hand. Dave was super friendly - he gave me the straight-scoop on what he had, where they came from, and options (some had undercoating sprayed on them, etc). The trucks were in great shape - brought in from Arizona, and you could tell. Not a spot of rust anywhere. Clean as a whistle. The time came for my brother come see them in person and it didn't take long. We dealt with Jacob - also super friendly - and after a quick test drive, it was a done deal. About 20 minutes of paperwork and you're out. I'm impressed. That's the most I've ever trusted a car dealer, and I appreciated their honesty. Pricing there is pretty firm - they price to sell and aim for volume sales. You can try to dicker - we didn't, mostly because the truck was already nicely priced. I struck out trying to get Jacob to throw in their Corvette as a "finder's fee". Ah well. :) Next time I'm in need of a vehicle, I'll certainly check them out. I'd recommend others do the same!

Was not even in the market for a new vehicle. Came across The Incredible website after a…read moreconversation with a co-worker, and spotted a super cute BMW Z4 convertible at a great price. After thinking it over for several days, I went to test drive it and bought it right away. Dave was super helpful, friendly, and up front about everything. Had my bank account allowed it I would have left with a Jeep as well ;)

Don't take your car to a dealership unless it's under warranty. They will charge twice as much to…read morerepair anything that a small garage can do at half the price. Lesson learned.

2.5 stars. In dealing with this place on numerous…read moreoccasions, exclusively with servicing my Mazda 3, I have mixed feelings. The service guys are all real nice and helpful. But it's just such a rip-off. All services are expensive. Transmission fluid flush is like $170. A new GAS CAP would cost me $40 just for the part. They want to charge me half an hours labor to scan my check engine light! (Grr). I wish I could come here for all my service needs, but they are just too pricey. This isn't Lexus or Mercedes, people. I don't have a fortune to spend on routine maintenance. I just feel like if they could be more competitive in pricing, customers would be much happier.