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    Zipair Tokyo

    2.4 (31 reviews)

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    Kitsune Udon -- order this! it was good!
    Julia C.

    Roundtrip flights to Tokyo for less than $600. It's a great value and there are even a few extras on top of the flight experience that are different from a normal flight that are super great. Food on demand, Free Wifi, and peace, quiet and dark to sleep are areas where ZipAir excels. Baggage: You are allowed one carry-on bag and one personal item, which need to weight less than 7kg (15 lbs) combined. They weigh your items at check-in, and they are pretty strict, so pack carefully. My partner brought his CPAP machine, which was not counted towards the weight limit or bag limit. You can also pay extra for more weight, or to check a bag. We didn't mind the weight limit. It wasn't that restrictive for us. But you do have to pack carefully. Our empty carry-on bag weighed 8 lbs alone. Food: There is a large selection of meals that you can order online in advance, up to 48 hours before your flight. You can see the meals available at https://www.zipair.net/en/service/meal. You can opt to have the meal delivered right after take-off, or pay a few dollars more to have the meal delivered before landing. The meals are all reasonably priced, about $10-$15. I saw a lot of reviews that the food is not good. This was not my experience. I felt the meals were above average for airline meals. I especially appreciated that I got to choose between many options, and that I had more information about what I was going to be served than the usual broad categories i.e. "chicken or pasta?" or "eggs or waffles?" I ordered the Cheese Ravioli w/ Spinach Cream Sauce and the Gyudon. Both were tasty and I definitely would order them again. The flight attendant brings the meal you ordered to your seat, so you aren't allowed to change seats. If you forget to order in advance, there is usually at least 1-2 entree meals available to order inflight. You just won't have as much selection as if you order online. There are also options available inflight that aren't available online in advance. For example, on the flight from Tokyo to SJC, there was a Mini Appetizer Set. Lastly, they have a wide selection of instant noodles that were quite good. I particularly liked the Nissin Foods Donbei Kitsune Deep-Fried Tofu Udon Cup. There's also a wide selection of beverages, including milk tea. However, they do charge for water. On the flight back, I loaded up on Japanese beverages at the vending machine at the airport before boarding. A great way to use up my remaining yen, and much cheaper than purchasing on the flight. Ordering process is easy. There is a QR code on the back of every seat. Place your order and pay online (using the free in-flight wifi). The flight attendant will bring your food to your seat. It's all super fast (sub 5 minutes). I was really impressed with the service. Electronics: There's free wifi and also plugs at every seat. The wifi is slow but definitely useable. I'm really impressed that they offer free wifi on a budget flight. Ambiance: One of the best parts of this flight is that it was quiet and easy to sleep! Most international flights have three meals (one meal right after take-off, one snack in the middle of the flight, and one meal right before landing) where everyone is woken up by the lights and the hustle and bustle. And I feel like I have to eat then, even if I'm not hungry, because that's when food is available. On ZipAir, you can sleep in peace the entire flight. And you can order food whenever you are hungry. It's great. Check-In: This was probably the worst part of the experience. Check-In lines are super long. Arrive at the airport 3 hours in advance. Seat Selection: We paid extra to choose our seats. It wasn't very much ($18 / seat in one direction and $13 / seat in the other direction). It was definitely worth it. The seats in the very last row are the cheapest to reserve. They don't recline very much. But they are the only seats that you can get two people together without another stranger. Overall, would absolutely recommend ZipAir and would fly them again.

    Derek S.

    Flew on ZipAir the other day and it was a decent experience. Booked direct for a lie-flat seat and it was priced 5x an Economy seat. ZipAir is a low-cost division of Japan Airlines. Available add-ons include seat assignments, checked luggage, additional cabin baggage weight, meals, and/or amenity kits. There is no screen on board although Wifi is complimentary. Check-in was easy although the agent require guidance and proof that my luggage has already paid for... Cabin crew on board all wore uniforms and a mask. Some even wore gloves. Boarding began with the back of the plane before general boarding. Plane left the gate on time. After a manual safety demonstration in Japanese, the English version followed. During the flight, prepaid amenity kits were handed out first along with prepaid meals. As meals tend to be tiny, it's best to pre-order multiple meals a few days prior to flying to ensure a full stomach. Ordering is done via the intranet with payment being card only. Started off with the Korean beef which was okay. The beef was well done and had a side of white rice along with vegetables. Opted for the mushroom Orzo a few hours later which was better. It was more like a Western dish with a tomato based sauce and mushrooms over pasta. After the meal service, the cabin lights were dimmed for rest (during a daytime flight) which was odd. The Dreamliner features centrally controlled dimmable shades although one could manually override them. The lie-flat seat was electronically controlled with a recline, upright and fully flat option. Despite being a 10 year old aircraft, the cabin, including the lavatories was in great condition. The lavatories featured disposable poly gloves, paper towels, and facial tissues. In addition, there was plenty of foamy soap and spray hand sanitizer. The toilet even had a motion sensor for flushing.

    The seatback has outlet types A, B, and G, and USB charging
    Anson W.

    The a la carte, value airline. The wife and I flew Zipair to Tokyo (Narita International) and saved a *lot* of money. Round-trip airfare for direct flights from San Jose were half the cost of another carrier! Zipair lets you choose whether to pay for things like checking bags, pre-ordering food, and even choosing your own seats. We opted to not pay the fee to choose our seats, but fortunately we got assigned two adjacent seats, perhaps because both tickets were on the same itinerary. The flights there and back were about half full, so we had a row of 3 seats to ourselves. A few notes about our experience: * Online check-in was not available. We had to check in at the airport counter. * Make sure your carry-on weighs less than 15 pounds, otherwise you'll have to check it in at a price starting at $50! * Fill up your water bottles before boarding, because there's a charge for even water on this airline. * Each seat has a multi-configuration power outlet (types A, B, and G) and a USB charging port. * Free WiFi! But it worked only about half the time. It was fast enough for email and articles, but not for streaming music. * Announcements were made first in Japanese and then English. You'll probably get on the flight attendants' good side if you speak some Japanese, but it's not required. Zipair uses a fleet of Boeing 787-8 Dreamliners. This aircraft has modern features such as electronically dimmable windows, which allows the crew to control the amount of light entering the cabin from all windows simultaneously. Our flight to Tokyo was over 11 hours, while the flight back was just 9 hours. Jet streams FTW!

    Mini Cup of Udon $2
    Randy F.

    Zipair Tokyo Pros: Flys out of SJC (love SJC) Fantastic pricing (Lie Flat ~$2000, Economy $600) Customizable options for flight and numerous snacks/drinks for $ Free Wifi Efficient boarding, takeoff Subsidiary of JAL Inbound flight at 4 PM is easy to sleep Cons: Flys into Narita (farther than Haneda) Price includes seat only (no meals, no water, no check in baggage, no seat selection, no amenities (headphones, pillow, blanket), no snacks) Carry on limited to 7 kg (they weigh luggage and personal bag together) Wifi is slow Purchased items can sell out Outbound flight at 10 AM is hard to sleep

    ZIPAIR San Jose.

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    It was a great experience! No delays and no drama! Polite workers, nice flight! I will book a flight to Japan again with them!!

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    Review Highlights - Zipair Tokyo

    We made sure or luggage and carry on luggage fit the strict requirements in terms of weight and size.

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    Alaska Airlines

    Alaska Airlines

    2.6(244 reviews)
    0.1 miNorth San Jose

    Overall uncomfortable. Upgrades to seats don't offer much more. Didn't appreciate the burlap poor…read morebarrier to keep the peasants away from the business classes. Lunches were good. I like the integration of the apps to the flights and with ordering food.

    I have flown Alaska Airlines more than a few times now and I was almost completely sold on how…read moregreat this airline is until this past Friday... I guess even in all good marriages there are some issues and thats exactly what this experience felt like. I had been very pleased with their service in the times I have flown them but a few days ago, I was slated fo fly from San Francisco back to San Diego and thats when things went awry. I got to the airport earlier than usual as I had to take an important call so I was there 3 hours prior to departure. Luckily, I came early because when I went to check in, there was an error. I then got in a long customer service line and thats when I learned my flight from SFO was being diverted to San Jose and thats where my departure would be. Once I get to the front of the line and have a customer service agent help me, I find out that San Jose airport is about an hour away! I asked if I could be on a later flight out of SFO or SJC and there were no available flights. So, my only option was to get to SJC as fast as I could and get on my diverted flight or risk being stranded. Alaska Airlines did give me a voucher to get to SJC but the entire time I was on edge if I would make it in time! Luckily everything worked out and when I got on my flight from SJC to SAN, the flight was half empty. SJC is also a pretty hassle free airport too. Id definitely prefer to fly in and out of this airport. I have never had this happen where a flight just randomly diverted, it was a bit annoying honestly. But, the reality is is that I am probably going to have to fly this airline again, no options really. Sigh...

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    Alaska Airlines
    Alaska Airlines - Aloha Alaska Airlines

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    Aloha Alaska Airlines

    Delta Airlines - San Jose Mineta Airport.  Delta Airlines.  Must always start off a flight with a drink, here, a Mimosa.

    Delta Airlines

    1.7(170 reviews)
    0.4 miNorth San Jose

    I've been a loyal Delta flyer for a long time, but the service we received at SJC this past Sunday…read morenight was on another level. We had just checked our bags and were heading toward security when my daughter--who literally just turned 18--realized she had left her driver's license inside her checked suitcase. In a total panic, we rushed back to the counter and saw her bag already moving down the belt, disappearing behind the rubber curtains. We flagged down a Delta agent named Lydia, and she was a total superstar. Without a second of hesitation, she sprinted to the emergency stop and halted the conveyor. The bag was already through the curtains, so she actually had to reach into the "void" of the baggage highway to physically haul the suitcase back out so my daughter could get her ID. If she hadn't moved that fast, our entire trip would have been derailed. What was most impressive was her attitude. Even though we were stressed and rushing, Lydia remained incredibly positive, calm, and reassuring throughout the whole ordeal. If you're flying out of San Jose, hope you get Lydia at the counter. She turned a potential travel disaster into a minor hiccup with a smile. Delta, give this woman a raise!

    Delta is the primary airline I have used my entire life! Nearly all my Delta flights departed out…read moreof Huntsville Alabama's airport and nearly each and maybe every one, stops at Delta's headquarters in Atlanta, Hartsfield-Jackson Atlanta International Airport. This layover often seems counterintuitive when flying to Los Angeles, Hawaii, or other western United States destination. It becomes a tolerable nuisance after a while. Delta's SkyMiles program is good, too. I've never accumulated many SkyMiles to be able to comment on that program. I do like the Delta app., too, app flight check-ins are a breeze! I've enjoyed Delta Sky Club airport lounges as guests of members and these experiences have always been pleasant! It's nice to have a private lounge to enjoy during the business of travel! Any interaction with a Delta employee has been pleasant including changing flights on several occasions! Thanks, Delta, for consistently providing excellent air transportation over the decades!

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    Delta Airlines - Delta Rep!

    Delta Rep!

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    Hainan Airlines - Checked in 3 hours early.. No line at all.

    Hainan Airlines

    2.8(19 reviews)
    0.5 miNorth San Jose

    I spend about a third of my time in China now and I use Hainan Airlines frequently for flights…read moreinside China. They are one of my favorite airlines by far. I was so happy when they announced the SJC to PEK route last year. Since then I have flown San Jose to Beijing three times with them. It is so so so nice to have a car pick me up at my home in Willow Glen and be at the airport in 10 minutes or less. SJC customs clearance is also much faster than SFO. For the uninitiated, Hainan Airlines is very very Chinese. The flight crew speak pretty good English but you need to work with them and repeat some things occasionally. Don't let this be an issue for you, they are so courteous and the service really shines, just let the language barrier slide. For long haul flights the Asian carriers are way better than the US carriers in the area of service. United and Delta tend to have cranky attendants who get totally mean later in the flight. The airlines like Hainan, Singapore and Cathay are consistently pleasant. I especially love how Hainan Airlines attendants treat elderly travelers, there is a genuine respect for elders which is a beautiful cultural thing. The food is just ok. You will generally be happier with the Chinese selections going from PEK to SJC. Going from SJC to PEK you may like the Western options better-- although the menus are the same both directions the foodservice people in the US don't do a good job on the Chinese food. Again, not really a big deal, who flys to dine? Just bring some snacks. I brought sushi on from Sushi Boat last time and ate it for my first meal. The inflight entertainment is good. The plane seating is on the roomy side. If you fly mid-week you may find open seats or even an open row to stretch out, I love that. The only other negative is the arrival and departure at Beijing. They don't have a jetway contract at PEK, so they put you way out on the tarmac where you have to use a metal stairway to deplane, then they bus you to the terminal to/from the plane. This adds time to arrival and departure and may require you to unpack your heavy coat to wear on the tarmac in winter. Also on arrival the baggage takes a painful amount of time to come in-- the plane is really far from the terminal so the baggage truck takes a long long time to unload and it's too small to handle all the baggage in one load. The first half of the bags don't arrive for 30 minutes. The second half is around an hour later. Big bummer. Overall the great service, cheap fares and convenience of a San Jose to Beijing direct route greatly outweigh the small issues for me. Hainan Airlines is a great carrier who mostly gets it right! If they could get a jetway contract at PEK to facilitate better arrivals and departures I would give them 5 stars.

    I wanted to cancel my trip but there is no customer service…read more 1. I contacted 95339 but only received automated recordings. In addition, they don't have any information under choice 3 "cancellation policy". There is no # to reach customer service. If I choose 9 "submitting feedback", the wait time is endless. 2. No one is responding to live support on the webpage. 3. I contacted mysserivce@hnair.com and someone has finally replied. The email told me I have to call "Hotline: (86+898) 95339" to cancel trip. I called this number. Someone picked it up and told me this is not HN airline, "why so many people call this number for hainan airline?".

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    LL Travel - New location!

    LL Travel

    4.1(36 reviews)
    4.8 mi

    My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

    My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

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    Office, across from Taiwan Culture Center

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    New location!

    United Airlines - Boeing 737

    United Airlines

    1.8(57 reviews)
    0.5 miNorth San Jose

    First Class or Never Again…read more We recently flew United from San Jose to Orlando with connections both ways--Chicago on the way out and Denver on the return--for a birthday trip that completely changed our expectations of flying. We decided to treat ourselves to first class, and honestly... we may have ruined coach forever. Every single leg of the trip was fantastic. The service from the flight attendants was attentive without being overbearing, the pilots delivered incredibly smooth flights, and everything just felt seamless. Our flights were impressively on time overall. The only hiccup was a short delay leaving Orlando, with about a 20-minute taxi on the tarmac--but that was out of the crew's control, and they more than made up for it once we were in the air. The food was consistently excellent--served hot and surprisingly delicious for airline meals. And the little touches? They made all the difference. From the warm towel service to the champagne at boarding, great drink options, and top-notch attention throughout the flight, it felt like a true experience rather than just transportation. We're still debating what my husband loved most--the champagne, the service, or just being pampered the entire way. Either way, this birthday trip set the bar very high. Five stars all the way.

    Flew out of SJC the other day and it was a lacklustre experience. Check-in was easy via the app and…read moremy flight was on-time as it was the first flight of the day. Boarding for the narrowbody started 50 minutes prior to take-off. Ground crew were nice although I couldn't quite understand why 75% of the plane were either pre-boards, Group 1 or Group 2. Interestingly enough, Group 3 on United is window, Group 4 middle, and Group 5 aisle. Group 6 is basic economy with personal item only. The ~10 year old 737 was in decent shape. The only IFE was Wifi that worked. Wifi was free for messaging or $8 for surfing. The seat cushsions were almost worn out and the snack options were limited and minimal. Our flight departed on-time and arrived before our scheduled arrival time.

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    Zipair Tokyo - airlines - Updated June 2026

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