I liked the idea of supporting a local business so when I saw the ad I gave it a shot. They were…read morevery responsive with a quote and then promptly answered all my questions via email. They do not offer children's seat but connected me with a service that did at about half the cost of what it would have been with one of the national rental car companies. The owner picked me up at baggage claim and took me to a hotel close by where is fleet is located. He coordinated getting the car seats so they were on site before I was. Did the paperwork and I was off. Very easy process and nice guy. The vehicles are a little older but my Suburban was in great shape. I had 6 people in it for a week and drove it through the mountains of Wyoming and had no problems. They maintain their fleet well. I will definitely use these folks again and highly recommend them.

Rented Raven. It was returned when promised and with care. I never received the deposit back. Will…read morehas been contacted many times with one excuse after another. Please keep scrolling for better companies that uphold contracts when renting vehicles. I will be perusing this with the BBB until resolved.

On a recent house hunting trip and needed a way to get around. The young lady at the front desk was…read moreextremely helpful and the entire staff while incredibly busy was still able to provide me with a vehicle. Exceptional customer service and will continue to use them!

Flight got canceled so we tried to book with Enterprise at the airport, they had no cars so we…read moretried another company and the line was insane so we called Enterprise and reserved (and upgraded to a midsize) to this location. We took a $32 uber to this location to find out there were no cars. There were about 7 other people in the same predicament as us. We called to see if Enterprise could remedy the situation with our Uber cost and they declined so we waster about $70 for nothing. We wouldnt have left the airport had we known there was no car. Terrible business model if, what the agent presumed, they were overbooked. We usually book with Enterprise because we've had great experiences with them but we will have to consider other options in the future.

I just had a genuinely delightful experience with Routes (Denver airport) and I feel compelled to…read moreshare since all I've seen everywhere else is pure misery. Yes, if you want to decline their collision waiver, you need to provide proof of sufficient coverage from your personal insurance policy (which, tbh, seems kind of reasonable). I had my declarations section printed and ready to go, and they accepted it without a problem. They politely asked if I wanted to purchase and toll package or a fuel package and I politely declined both of them. I was in and out within 10 minutes. I reserved a Corolla "or similar" and I was thrilled that they had prepared a Nissan Kicks for me with only 4k miles which gave us extra room that I didn't anticipate. The car was absolutely sufficient on our trip and the return process was quick and painless. Obviously I'm not saying denying everyone else's terrible experiences, but you all had me worried sick before our trip and it was totally fine. The end result is that I got to rent a car for, like, 60% of the cost of pretty much every other option.

Same crappy experience as so many others. Wish I would have seen these reviews beforehand…read more I will NEVER rent from Routes again. I booked and paid for a 6-day car rental through Priceline because Routes had the very best prices. Just know that, that is NOT the ultimate final price you will pay. If it seems too good to be true, it probably is. After a long tiring flight and then a long shuttle ride out to Routes, the last thing I wanted to do was haggle over the price they were quoting at the counter... which was more than double what I'd already paid. The employee was shady and tried to charge for all kinds of fees that he didn't or barely explained. He knocked off a little after I questioned the insurance, but in the end I still paid more than double what I was expecting.

I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

If I could leave zero stars I would! BEWARE of this…read morecompany. First of all they are NOT located at the airport in Denver, they are EXTREMELY far and once your there your stuck. We waited almost 20 minutes after a long flight to get the rental company and waited almost 30 minutes for the return shuttle to get back to the airport. I booked through priceline and my total for the car was $329.34. When I arrived there they told me that was JUST the deposit. They made me add Collison Damage which I did not need along with multiple other ridiculous charges. I booked a mid size car through price line but they said I booked a compact car (even though I showed them the priceline reservation) and then charged me an additional $271.00 for an upgrade! They charge $12.00 a day for a toll road pass even if you don't use it. Once your here your STUCK and have no choice. STICK WITH THE LARGER RENTAL COMPANIES!!! We Travel ALOT and this is the worst experience we have EVER had. Trickery and deception are their leading business practices.

First time to Colorado with my aging parents. Trying to give them all the travel we can afford…read morewhile they're alive. I made an online reservation the day before I needed it. When we arrived, what I reserved wasn't available, reservation plans totally changed (that was my fault btw) and we had to wait BUT..... Madison and Reed Arao (he had black hair and looks similar to Chris hemsworth) did everything possible to make it right. They are the epitome of customer service and they deserve a raise! They handled my parents and I with extensive patience and understanding, and really made us feel like we were in great hands and never gave us the feeling we were a burden. I could write a book of how amazing those two were. ESPECIALLY REED ARAO - he deserves higher wages cos you have a gem in this one!! When we returned the car (I forget the guys name. I think his name is Tyler but he supposedly is one of the mangagers - he's blonde and clean shaven) went out of his way to pester my dad about being late by 20 minutes after 1.) we informed the office we'd be driving back from pagosa springs (a 5-6 hr drive) and made an agreement there would be a grace period, 2,) he gave us the impression he was on power trip - really rigid all business type. He definitely doesn't have customer service skills anywhere close to the other 2, and 3.) Tyler lied to us to enforce policy. Reed needs a promotion! He should have Tyler's job as a manger (if that also wasn't a lie)! Again. Thank you and huge shoutout to Madison and Chris Hemsworth brunette look-a-like: REED ARAO!! You guys are the BEST!!!

Christopher is the freaking best! Unique situation of our flight being delayed and the rental car…read morecompany at the airport unable to accommodate us landed us in a beautiful big ole truck for a few bucks. Christopher worked his magic - would love to receive the same service from him upon my next venture into DCO!

The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of…read moredeparting people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory.

The Worst Car Rental Experience Ever! Steer clear of this location if you can! I've had two…read moreexperiences at this Budget rental location, and both were terrible. The first time, I waited over 2 hours to get my car. I tried to brush it off, knowing there were events and sports tournaments in town, and it was a busy day for them. When I finally got a car and drove to the exit gate, I was turned around and told I had to switch it for another one. This most recent experience was somehow even worse. I arrived around 2 a.m. after a delayed flight and had to pay to take my own Uber because, apparently, Budget doesn't run a shuttle at that hour, while every other rental company does. After waiting over an hour in line (with only one associate working), I was told there were no EVs available. Fine, no problem. But then they told me the only vehicle they had for me was a 15-passenger van. I'm a 5'1" woman, and I felt completely unsafe driving such a large vehicle. Unfortunately, it was late, I was exhausted, and I had to be up in just a few hours for my event, so I had no choice but to take it. The van smelled awful, drives poorly, and was clearly not properly maintained. This was, without a doubt, my worst experience with Budget. I'm beyond disappointed with their lack of accountability and unwillingness to honor reservations that were made well in advance. The unprofessional attitude of the staff and their complete lack of effort to find a suitable solution for customers is unacceptable.

can't give them zero. TOTAL SCAM ARTIST!!!…read more i rented a car from them and the rep joked with me saying "yea its super impotant to make sure you check your tires before you bring it back theyll ding you for it" super nice guy except the car i rented had a bubble on the tire.. 1 thats extremely dangerous and not road legal yet they still rented it to me and 2 when i returned it they ended up charging me for the tire. now if you know anything about cars bubbles arent random and occur from internal damage ( driving while flat, internal abrasions, or a flat out accident) none of these occured in my care. long story short they beg for our service but then do shady stuff like this. when i tried to argue it i was put on hold for half an hour then hung up on . told the internet was down call back in the evening, then flat out "i wasnt here call the number on the letter we sent you 2 weeks ago". its been 6 weeks nothing has been resolved in fact they told me to send pictures of the damages before i rented it like i didnt pick it up on a snow day. i still dont know what tire or where but i do know it has nothing to do with me i just paid for it.... 10/10 i highly dont recommend. just go with turo and save the headache dealing with scammers

Dear Avis Customer Service, I am writing to express my…read moreprofound dissatisfaction with the recent experience I had with Avis Rental Car, specifically regarding the excessive cleaning fee of $450 that was charged to my account. This amount is not only unreasonable, but it also feels like a blatant attempt to take advantage of customers. My vehicle was returned in good condition, with no more than the usual amount of dirt and debris one might expect after a rental period. To my shock, however, I was slapped with a $450 cleaning fee, a charge that seems utterly disproportionate and unjustified. I have rented from various companies over the years and have never encountered such an exorbitant fee for routine cleaning. It is my belief that this charge is a deliberate tactic to inflate the final bill, preying on unsuspecting customers who trust in Avis's reputation. This experience has greatly diminished my trust in your company, and I feel compelled to warn others about this practice. Such hidden fees erode customer loyalty and drive business away, which is counterproductive in the long run. I urge Avis to reconsider these practices and implement fair and transparent pricing. I am requesting a full review of my case and a refund of the cleaning fee charged to my account. Failing that, I will be left with no choice but to take my business elsewhere and share my negative experience with others: 60 Minutes, MSNBC, CNBC, NBC, FOX, ABC, CBS, Local media viewers to prevent them from falling victim to similar tactics. All three victims of this unfair fee are electronic journalist and WE Will do our part to make sure this story has legs. Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution. Sincerely, Mark Olinger mark@olinger.com #281280436

Great customer service without the hassles related to corporate rental agencies. The small business…read morevibe is very noticeable.

I called and politely asked if I may rent a manual car. I have a friend in town and we were going…read moreto the mountains and she thought that would be more fun. I was told by the man that answered (sounded older) that he would NOT rent manual to anyone who asks for it. No, I'm not kidding. That's a thing. I asked why and he said it's because it often rented by people learning manual and they ruin his cars. I explained that I know how to drive it and I'm in my 30s (not some 20 year old). He didn't care. According to some of the other complaints I've read on here, he randomly rents them to people who DO NOT want manual. What kind of business policy is this????? DO NOT RENT FROM THIS PLACE!!!