I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

If I could leave zero stars I would! BEWARE of this…read morecompany. First of all they are NOT located at the airport in Denver, they are EXTREMELY far and once your there your stuck. We waited almost 20 minutes after a long flight to get the rental company and waited almost 30 minutes for the return shuttle to get back to the airport. I booked through priceline and my total for the car was $329.34. When I arrived there they told me that was JUST the deposit. They made me add Collison Damage which I did not need along with multiple other ridiculous charges. I booked a mid size car through price line but they said I booked a compact car (even though I showed them the priceline reservation) and then charged me an additional $271.00 for an upgrade! They charge $12.00 a day for a toll road pass even if you don't use it. Once your here your STUCK and have no choice. STICK WITH THE LARGER RENTAL COMPANIES!!! We Travel ALOT and this is the worst experience we have EVER had. Trickery and deception are their leading business practices.

Art was amazing! Very smooth and quick service. The he cars were clean and plenty selection to…read morechoose from.

There's a reason it's rare to see an airport rental car service rated above one or two stars.. i've…read morebeen in the same boat usually airport. Rent-A-Car places are miserable experiences. I am glad to say this is that rare exception, Fabulous service, fabulous people, and everything worked like a charm. It's obvious that customer service is a top priority, and the entire process was incredibly easy, from picking up the car to returning it. They even checked in along the way to make sure everything was going well. It's very obvious everyone here is trained precisely to give great customer service with a smile not one person had a bad attitude What a great experience from start to finish. Keep up the fantastic work!

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

Insanely long line here with only about half of the kiosks staffed…read more But despite the long wait I feel like the team did a great job on customer service. They gave me a complementary upgrade to a very cool Ford Expedition, and were knowledgeable and friendly throughout the process. I do hope that they can overcome some staffing challenges to keep the line down though.

This was the worst travel experience I've ever had! I was traveling from New Jersey to Colorado for…read morea short trip. I landed at midnight and waited 45 minutes to get picked up from the bus to the rental car place. Then, I had to wait in line for about another hour. Finally, I got to the counter, and they told me they were out of cars! At 3:45 am, what else could we do? We ended up renting an expensive car. When we received it, we discovered that it had no battery left. We had to sit at a charging station for an hour. The next day, we had two flat tires! We called to exchange the car, but they still had no cars left. We ended up canceling and going with a different company. However, they charged my card twice. When I went to dispute it, they fought it. What a terrible company! The desk people were horrible. One even quit during the duration of my time waiting in line. He was set up to fail anyway. How do you overbook too many cars for people? It's wild! I will never go with this company again and will be sure to tell my family and friends about this awful experience.

Oscar saved our trip!!! I got turned away by the traditional rental car company but Oscar saved us!…read moreThe car was new and reliable in the snow mountain terrain. Thanks again Oscar!!

Fast, hassel free, free air port pick up, great service, and clean new cars. Upfront, transparent…read morepricing. I would definitely use them again.

Very nice people, but terrible structure and organization. I suspect Dollar is trying to save money…read moreby not hiring more staff. Upon arrival from the airport, I checked in quickly and went to select a car. Pros: nice staff Cons: long wait, no cars in lots, confusing to find someone to talk to. Frustrating

Had a car booked here through booking.com. It was one of the cheapest options, but after reading a…read morefew reviews a few days before I picked up the car (and after the rental cancellation period had already expired), I noted the slow wait times. And sure enough, once I got there, I saw that Dollar had been temporarily been moved to the Thrify building. When I walked in and saw the line, I immediately noped it and cancelled the booking anyways. 2026 #39

What's with all the fee's? I paid full price in march through Travelocity. Why was i billed…read more513.00 more? Bad business practice. Not happy with hidden fees. Will use someone else in the future!!!!

Horrible! They increased the cost 7x than what I prepaid online. I prepaid for an SUV and they were…read moregoing to give me a compact. They "gave" me an upgrade and then charged me full price. This place is a scam.

Routes is fine and the prices are pretty good IF: you don't fall for their attempts to get you to…read moreupgrade, or get you to buy their insurance. Our insurance policy covers rentals so we have no need to do that. I didn't have our insurance policy number with me when I got to their office however, so I had to call my agent. Don't make that mistake. I was thankful it was during office hours! My husband and I laughed later about the car rental agent who tried to talk me into a bigger vehicle. She didn't think the Nissan we rented was big enough for 2. It was actually big enough for 5. We were allowed to extend our rentals longer, with no problem. After we extended it, our relatives were visiting offered us the use of their car so Routes gave us a full refund for the days we didn't use when we returned it early. So we did appreciate the flexibility

Same crappy experience as so many others. Wish I would have seen these reviews beforehand…read more I will NEVER rent from Routes again. I booked and paid for a 6-day car rental through Priceline because Routes had the very best prices. Just know that, that is NOT the ultimate final price you will pay. If it seems too good to be true, it probably is. After a long tiring flight and then a long shuttle ride out to Routes, the last thing I wanted to do was haggle over the price they were quoting at the counter... which was more than double what I'd already paid. The employee was shady and tried to charge for all kinds of fees that he didn't or barely explained. He knocked off a little after I questioned the insurance, but in the end I still paid more than double what I was expecting.

Reserved Sixt rental at Denver International Airport for a Saturday 1pm pickup…read more It was super easy to catch the shuttle from the terminal to the rental car hub. Only issue with the shuttle is that the AC was not working and it was a heat wave in Denver, hi 90's We were dropped off at the rental car reservation hub. Those with the QR code could get their keys at the outdoor window. The representatives were having issues with car availability, they said it was due to customers not returning their cars on time. There was zero shade at the outdoor window, so that was pretty uncomfortable for the customers waiting in line in the extreme heat. I waited outside in line for almost 30 minutes waiting for a vehicle. Once I received the keys to a vehicle I was told where to walk to to find my vehicle. The car was great, the checkout process was super easy and digital. When I return my car, that process was also super easy. You just pull up and an attendant takes the keys and checks it in. Then you just jump on the shuttle back to the airport. Easy breezy. Overall it was a good rental experience and I would rent from Sixt again. I just won't stand outside in the heat.

Worst Car Rental agency ever! They tried to over bill and…read moreover charge me several times. They changed my reservation and then charged me an extra $1,400. They said they canceled my previous reservation and then charged me for that one also. They are the absolute worst ever...

Pros: short wait lines. they had our car we ordered. A midsize all-wheel-drive SUV. Lots of newer…read morecars to choose from. Cons: this company does not carry Subaru. But we got a Jeep so we hope that's gonna be good enough for mountain driving.

Kind of a rough day at national car rental after we flew into town for the weekend. They had…read moreminimal cars on the lot so it was very hard to find one that would fit our family. The only bright spot was Garfield at the exit window. He was very friendly and made the checkout process great. Great personality, funny and kind!