I was in town for just a few days and desperately needed to get my jacket and shirt cleaned up before I left for a wedding. They did me a huge solid and got my pieces cleaned up perfectly in barely 24 hours. I would definitely recommend using their service. Super friendly, helpful, and sympathetic. No problems with my clothes, very happy with the overall experience. read more

I took in a comforter to be cleaned. When I picked it up and got it home I noticed it smelled very bad, and it had not smelled bad when I took it in. I took it back and they redid it, but it still smells bad. I will not be going back there. read more

ZIPS is out here changing the dry cleaning game. All dry cleaning is $2.49 per garment except button down shirts which are $1.99. All garments are ready to be picked up either that same day or the next day (depending on when you dropped off). I just had five items cleaned including two heavy winter coats and it cost less than $12 and was ready to be picked up the following afternoon. I agreed to let them keep my credit card # on file, and they gave me a huge garment bag with my own personal barcode so that I can use their drop box 24/7 with the same pricing and speedy service. ZIPS, the only way you could get better is if you come downtown!! read more

I was hesitant to switch dry cleaners but am so glad that I did. ZIPS did a great job with my order, the staff was very professional, the process was quick and easy and my clothes turned out perfect. (even got the stain out of a pair of pants) I would recommend ZIPS to everyone!! They will do ALL of your items, not just shirts and pants, households are really inexpensive!! read more

I have been going to zips at Clearwater aonce it opened. Recent change in ownership and it was so disappointing. I dropped off laundry and they washed the whites with jeans and turned everything blue. The new manager argued that it was not their fault because they do not sort. We have ised their laundry service before and never was their this kind of lack of care for the clothes. She took no responsibility except to keep all the whites that had turned blue for another week to see about re washing. She obviously has no experience with laundry. a wewk later they were returned to me as blue as ever, and she did not even call or apologize or refund any of the charges. I loved the service and location but I can't risk giving my clothes to them. Warning - new ownership is not experienced in cleaning clothes - read more

I rarely use dry cleaning services but Zips is my definite go to when I need it! I just dropped off ten winter coats and the cost was under $25! Next up is comforters that are only $20! I'd rather let the pros take care of those big items and Zips does it so efficiently, so adorably, oh and did I mention environmentally friendly! We love Zips! read more

I came to zips to get a much needed cleaning for my comforter. When I showed up to pick up the comforter, a sign was posted on the door stating their hours were restricted due to COVID-19. As I walk to my car, one of the employees runs out of the store and tells me to come in pick up my order, even though they were closed! During this unique time we are currently living in, RIPS went above and beyond. This encounter made my day. read more

You get what you pay for at Zips. Paid $75 (a recent price increase of almost 200%) to have 3 comforters cleaned, and they didn't even dry them completely. Crossing my fingers they aren't mildewed beyond hope. read more

Totally Impressed! Today was my VERY FIRST experience with ZIPS Cleaners. Very professional and informative staff. I dropped my son's three piece tuxedo off that I needed for Sunday at about 8 a.m. this morning. I received an email notification at 3:14 p.m. today saying my cleaning was ready. All cleaned and ready for Sunday's event for the low cost of $6.87. I will be back! I have already told others about this AMAZING EXPERIENCE. Thank you ZIPS for your quick, professional, polite customer service. read more

I have been a frequent patron of this cleaners for several months. And prior to this day I have been fully satisfied with their service. In this instance I dropped off clothes on Wednesday afternoon and was told that they would be ready Thursday after five. I return to the cleaners Friday afternoon only to have half of my order ready. I was told the other half of my order would be ready on Saturday. I show up Saturday at noon and was told that the order would be ready Saturday after five. When I show up Saturday after five I am now told that it will be Monday before my order will be ready. The gentleman working the desk was the first employee to communicate that their systems have been down and that they were a day and a half behind. I believe if that was the case this should have been communicated one at drop off or at the latest at the second visit that I made to the establishment. very disappointing service this time. read more

I was looking for a dry cleaner in Indy that could refresh a few things in my closet. I took two heavy coats to zips to be dry cleaned and the last time my coat was cleaned I was charged 8x as much as zips. My dress coat looks new again, the girl in charge was very conscientious to make sure the belt of the coat wasn't lost when my cost was cleaned. What a friendly affordable place to refresh your items! read more

Quick and convenient. I set up a profile with them and saved my credit card info. I received a keychain tag so I can just scan that when dropping off or picking up, makes everything a lot quicker. Also a free garment bag that has my tag info. I can walk in drop off and not waiT in line. Since I'm in the system and the tag is on my bag easy breezy! Lol. Loving this place. read more

my late Elderly Father was a customer at zips during the last few years of his life, I was his caregiver and was given the awesome responsibility to do his shopping. I noticed that his clothing would go to Zips Cleaners and would never return. unfortunately it wasn't until I took an inventory of his wardrobe when I found out that all of his newly purchased clothing had not been returned after dry cleaning from Zips. I did some investigating of my own and realized they were replacing his clothing with old items to keep with the amount of items brought in and paid for to dry clean whether it was employees or the owners they ripped him off and there was never any compensation for it. I even reported my findings to BBB, then afterwards I received a phone call from someone that told me not to go through with my complaint, I laughed in his ear because what he said was so ridiculous; I threatened to call police if he ever called me again I was called the B-word he literally called me a B; LOL That part is still hilarious; what was he a Christian crook? Anyway pay more go elsewhere! read more

Dropped off clothes today the order was put in incorrectly. And the person that waited on me got in indigent and threat to call the police on me after they messed up. When I asked to have my clothes back that's when I was told me that they sent my clothes out for cleaning and they weren't even at the location anymore. read more

$2.29 for awesome, green dry cleaning?! Yes please. So excited for this new place in town and to have a spot on the north side that is inexpensive. If you drop off by 9am it'll be ready by 5pm. So great! Biodegradable bags and a recycling program for cleaners. So cool! read more

Above and beyond friendly staff, fast service and prices that make it affordable to bring in a pile of stuff without sacrificing quality one little bit! As I've built my wardrobe, I've needed more and more dry cleaning, and Zips has always had an insanely good price with results that I can rely on. I always have a great in store experience and I love how they have handled client service in the COVID-19 environment. In this case, you get even more than you pay for. read more

This was great! Inexpensive and my things were actually clean. I need to bring more items, but that is one my procrastion activities and going to the post office. read more

ZIPS is great! Last time I went to another cleaner they charged 15.00 for a raincoat. At ZIPS, I got the same raincoat, with hood and belt, a dress and jacket, my husbands suit and two sweaters cleaned for 17.00!!! All clothing is only 2.49 regardless of what you bring in. Victoria, the customer service manager, was great! A hard worker, very friendly and outgoing! Highly recommend ZIPS!!! read more

do not allow this place to dry clean your items! they have lost several items of my clothing and have no answers as to why. terrible service and they lost my clothes! read more

Love that this place is eco friendly. The owners have quickly become a part of the community, participating in local events and sponsoring charitable donations. In addition to being earth friendly, this place is wallet friendly too. The service is fast, affordable, and effective. Highly recommend if you need dry cleaning. read more

Best Dry Cleaners in Indianapolis! Reasonable pricing and quality work. I trust them with everything from silk blouses to down comforters. Never disappointed. Their customer service is incredible. Victoria, the manager is fantastic! read more

I have lamented not having an eco friendly dry cleaner nearby so was exited to try zipps. I have used the service several times now for both dry cleaning and comforter cleaning. The team is so friendly, the cost is fantastic, and everything looks great when cleaned. It's a pleasure to do business with them. They stay top of mind for me so when I recently needed my comforter cleaned again, I didn't even consider going anywhere else. read more

Zips is amazing. Not only great prices but they send you an email when clothes are ready - great service and owned by a local indy native. Highly recommend even if you have to drive 10-15 minutes - $2 per item is a steal. read more

Zips Dry Cleaners is about to put everyone in town out of business. Quality service, innovative, same day turnaround, and most importantly, prices that adequately reflect what you would pay in any metropolitan city while still creating adequate margins for the business owners. I'm looking forward to many years of service and the several locations they have planned across the city. If you haven't started using Zips, you are really missing out. read more

Excellent deals. Good customer service. I'm by 9 guaranteed out by 5. I'd recommend easily!

We love this place! Very convenient and they do a great job! Plus, the price is unbelieveable. I have lots of custom suits and shirts for my work and all that I have brought has been done perfectly!! Drop off and pickup is a breeze since they save your card info and you get a specific bag to drop off your items that is coded to you! Highly recommend! Zips and the Jefferson Cleaners (NYC circa 1980) are my favorite! read more

I tried Zips after my commute changed and needed a dry cleaner that was more convenient. After reading positive reviews I was hoping this would be my new spot. The first couple of trips went pretty well but on my third trip they lost two of my dress shirts. I was told at that time they would have to check their camera to find them. I needed them but know that things happen. I came back three days later and still not found. Came back a week after and was told they had 30 days to locate my lost clothes and that I was "lucky" because other customers clothes were lost for much longer. Long story short I finally got my cleaning two weeks after they were due back. I wanted to like this place but will go out of my way to go somewhere that treats their customers better. read more

I often access them for dry cleaning.... I asked for one dress to be pressed, not cleaned, just pressed. It came out worse than if my kid attempted to iron. Then I filed an online complaint and never heard back from them. Lousily customer service. 12/12 edit, within an hour of this post the owner called (I was at work), within 3 hours emailed (to which I replied as soon as I saw it) and then was texted at 9:30 at night... repeatedly. I would have edited my response once a resolution was reached. Mistakes happen, but now that I was told to edit my response ASAP I refuse to due so due to your aggressive approach. Very unprofessional. read more

Very pleased with my first experience here! I can't believe how low the price is. Customer service was wonderful. Great spot. I'll only be using Zips in the future read more

Are you flipping kidding me?? Affordable dry cleaning, same day turnaround, friendly staff, and auto charge to your debit card. Oh and $2.29 per garment. This place is like a fairytale. I LOVE getting my clothes dry cleaned but always did so sparingly because it's so expensive. Now I'm getting clothes dry cleaned on a regular basis. My work clothes and dresses all look brand new. Can't wait to get all my winter coats cleaned this season!! read more

This is a great cleaners! Fast and good. The best part is that the price is reasonable! I love the price to clean a comforter and to get my son's pants cleaned - love the price. I do believe they are busy busy because of the prices. So if you want good service, friendly staff and quality this is the place! read more

I've never been more excited to talk about my dry cleaning provider. Best service at the best best possible price and they are fast. Garments are laundered on site for quick turnaround. Drop off at 9 pick up at 5. Zips is environmentally friendly and uses the latest technology to inform you via email or text when your garments are ready. This franchise is run by Emma and Larry Frutkin. Two very hard working professionals backed by a dedicated staff ready to serve you. Give Zips a try, you won't be disappointed. read more

Great customer service, professional and courteous VIP treatment been coming here since they open..great prices compare to others who ship your clothes out to get done.they do the clothes right and do then on premise read more

A fantastic business with wonderful owners!! This state of the art place makes dropping off dry cleaning actually enjoyable....and that is saying something!! Best of luck in the future!!! read more

I just stared going about a month ago because my dry cleaners closed down. Not only are associates super professional, but way cheaper than my previous. Lastly, thank you to Victoria for for taking the time to walk me through their process making and an even bigger convenience for pickups and drop offs. You all for sure have a new lifer. Please don't shut down lol I'm serious :) read more

Fantastic customer service from the owner Larry. He personally reached out to me and was willing to go above and beyond- this really shows he cares about his business. Thank You Larry. read more

Best dry cleaners in town. Prices are unbeatable, and their service is really fast. I've taken about 15 items to them so far and everything has turned out great. Staff is really friendly! read more

Zipps is the place to go for fresh and clean garments. The owners, Larry and Emma, are awesome people that are gonna take care of you. $2.29 for dry cleaning is a steal. I highly recommend this place. read more

You get more than what you pay for at this location. I have been using them since they opened. The price is right for the service and quality and it's always on time. Great communication, fast service. Victoria is oh so pleasant and a great representation of the company. Her kindness is hard to find these days in customer service. Thank you Zips! read more

Fantastic service and great prices!!! They go above and beyond to help customers. I forgot to drop off my dry cleaning in time to pack for a work trip. They put a rush on my order and had my clothes ready in record time. I highly recommend ZIPS! read more