When we built our house 7 years ago, the builder installed a dual Rinnai hot water…read moregeneration/recirculation system that has been fraught with problems ever since (e.g., plumbing design/installation issues, poor reliability, and last but not least, hot water latency of 5-10 minutes whenever recirculation is not active). Hill Country Plumbing in Wimberley TX is a great family-owned business and its owner, Colie Curry, whom I've used with great success in the past, is a certified Rinnai Ace Pro, which is the highest Rinnai rating you can get and Colie is the only RAP available in the Austin area. Needless to say, I called him out to assess our Rinnai system issues and to make a long story short, he along with his brother, father and 2 sons came out and completely reengineered/replaced the entire system, in a single day no less, and it has been working flawlessly ever since! Check out the photo to see what a masterclass system installation looks like:

Fantastic service, came out quickly and found the problem and remediated onsite. Highly recommend.read more

I have never used this company but I was driving on RR12 in Dripping Springs today towards…read moreWimberley and one of their vehicles (RAM van) was driving behind me so dangerously. I was going the speed limit and 5 above and the JMA driver was so close to me and accelerating recklessly and swerved suddenly to the left a couple times (I think to see if they could pass me on RR12, which is a one lane street and would be so dangerous) and I was honestly afraid the entire time I was in front of this driver. I had two toddlers in the car and am 9 months pregnant and was just having such a bad feeling that I have not experienced on the road in a very, very long time, maybe ever. The company should know one of their employees is driving dangerously in a JMA vehicle.

I had a great experience! Monte is the best. Patiently explained my system to me (I'm a new…read morehomeowner). Highly recommended.

Epic septic is a wonderful service! Chad & Kyle are amazing assets to the septic community. They…read moreget the job done. I would recommend them to anyone needing service. Thank you guys for all you do!

Absolutely amazing team, fantastic service, super professional, timely and customer oriented!! Love…read morethese guys ! Thank you

Great experience! With a toilet replacement…read more On time and handled with care. Definitely recommend.

We started our journey with Wilson's with replacing our water heater. It was on the blink and it…read morewas time. During the process City of Austin shut off water for a repair down the street and this caused a cascade of problems. A pipe to our kitchen clogged. That was re-piped. Then our kitchen faucet failed. Wilson's stuck with us all along the way. Our Nextdoor neighbor also had problems with flow after the city's work. I recommended Wilson's to them. They were very satisfied too! Highly recommend Wilson's!

Lanier Plumbing served me well, while they were in business. They closed in 2023. Benjamin Franklin…read morePlumbing has taken over their phone number. BFP charges a $99 service fee to just come to the property and does not apply it to the cost of the job, whether they do anything or not.

These folks have been to our home no less than 5 times over the last few years for various things…read moreand have always been quick to respond, incredibly reasonable on their pricing and always send professional and competent individuals. It's always a stressful situation when you must call a plumber, but these folks are top notch and treat us like royalty.

I highly recommend Jim Ward Septic. I brought Jim Ward in for a 2nd opinion after another septic…read morecompany said a complete lateral line replacement was required due to a continuing wet spot in my yard. Jim Ward said, yes that may be the problem, but 1st drain the septic tank & suction the laterals then monitor things. Everything was cleaned, but the wet spot returned. Jim comes back out to inspect & they find a leaking sprinkler head was the issue. The honesty & professionalism of Jim Ward makes them my go to septic company. Thank you Jim

They installed years back. Jim and his crew were awesome! I'm going to reach out to him again just…read morein the event of necessity!!

Benjamin BL Plumbing recently installed a heat pump water heater in our house. I spent a lot of…read moretime getting recommendations from neighbors, family and friends and got estimates from a couple of plumbers. I also spent a lot of time doing research on the best water heaters to install. Benjamin spent a lot of time answering our questions and going over the latest city of Austin requirements for the installation. We needed some other plumbing work to be done so we just had Benjamin do those things as well. His plumbing company was really easy to work with and Emily was very kind and helpful as well. We are happy with everything so far. I would definitely recommend this company.

Cant recommend these guys enough. Ben & Mike were able to come onsite and fix my pressure issues in…read moreno time. Professional, thorough, and honest. Highly recommend using them with any plumbing needs. Thanks again y'all!

When we began hearing a "gulping" sound coming from under our IPE wood deck in our backyard. We…read moreimmediately suspected it was being caused by a leak in the waste line that services the guest bathroom and zig zags through the yard to ultimately connect to the sewer line in front of the house, and knew this was an issue that required immediate attention. Unfortunately, our regular, trusted plumber was unable to schedule a repair for several weeks out and we were expecting company, who would be using that bathroom, the following week. After reading many online horrifying plumbing stories, we were wary of using a new plumber but knew we had to act fast. My call to another referral, after describing the problem, was met with an over-the-phone estimate of $2,500. Yikes! Despite being eager to get this repaired, I decided to get another estimate. Good Flow to the rescue! While they did have an initial charge to come out and provide a diagnosis and estimate, they told us it would be applied to the repair if they did the work. I called and spoke to Jessica in the office on a Thursday afternoon and their crew were here first thing Monday. Within less than 2 hours, they were able to carefully remove the 4 IPE wood boards, inspect the line, which had indeed become disconnected at a joint, repair it, replace the boards (undamaged) and pressure test it to ensure it wasn't leaking elsewhere - all for a very small fraction of what the other company had estimated. (I will add that we did have photos of the lines when they were installed before being buried and covered by the deck just in case we ever needed to locate them, so this helped; Good Flow told us to never lose these photos lol.) Good Flow was not only reasonably priced, they were professional, courteous and respectful. We are so grateful to have found these guys and won't hesitate to use them in the future.

Very disappointing experience with Good Flow Plumbing. We hired them for a significant plumbing…read morereplacement and later discovered that necessary work had been left unfinished, including a disconnected plumbing vent and a toilet that was never properly reset. We contacted Good Flow multiple times to have them return and finish the job. They scheduled a visit but never showed up, and subsequent calls and emails went unanswered. We eventually had another licensed plumber inspect the work, who confirmed that additional work was needed to properly complete the job. We reached out to Good Flow one final time in writing with the findings. We received no response. Issues can happen on a large plumbing job, but the complete lack of communication or effort to make things right is unacceptable. Unfortunately, we'll now have to pay another plumber to finish the work and cannot recommend Good Flow.