Girls working at this store are so unprofessional and how they carry themselves in front of…read morecustomers. Watching tik tok and on instagram. No common sense as an employee when customer is waiting to get help. The store and shoes are always misplaced and not organized by sizes! You will find size 5 and size 8 shoes in 1 box... my husband was literally laughing how messy this place and boxes are sized wrong. You will find a boxes with missing shoe or wrong sizes in that box and employee will just give you annoyed look "we don't know where other shoe is, it's possibly stolen" Also their return/exchange policy is 2 months. 2 months for what?! To summarize don't take shoes home and try to bring them back because it's apparently worn and district manager makes a decision but you have to email him!! I have sent him emails and got no response. I went to Curtner location and they were so nice and helped me with return without any issues, I have original receipt and shoes in box looks not USED for the records. Milpitas location horrible! I honestly regret spending money on shoes here. I will take a 15 min drive to CURTNER. So clean; more selections, but friendly and care about employees, not on their phones. Reading all reviews, seems about right! Manager and his employees need training to run this place.

I found great deals in here. They had a buy one get one half off sale when I visited and the prices…read morewere decent to begin with. They've got a great selection of shoes, with many sizes and the service was actually very good. Definitely worth checking out if you need a new pair of shoes.

Whent inside purchasing my son some shoes. Created by security and staff members. However a young…read moreman with such great customer service friendly attitude and a nice smile by the name of Hector or Victor can't remember but we need more young generation workers like you around who make a difference in wanted to shop we appreciate you young man

Two guys in the front greeted me when I walked in, asked if I needed help or anything particular I…read morewas looking for. The guy showed me where I needed to look, i was buying a gift so the worker was more than willing to help me with the sizes and assured me I can always exchange if needed at any location with the receipt. I work in costumer service and was treated A1 at this location.

The clerk was very friendly and allowed me to try on a Denim Tears hoodie before purchasing. Prices…read morewere really fair, items are authentic 100% (no reps here) and forsure saw some heat in their selection that I'll be coming back for.

Great customer service. Essentials and bape available and other varieties of designer shoesread more

The Fix Kicks - Where the Sneaker Game Feels Like Home…read more I still remember the first time I stepped into The Fix Kicks in Santa Clara it was like walking into sneaker heaven. I opened that door and boom instant chills. I was surrounded by walls full of heat: Jordan 1s, Yeezys, Dunks, pairs I'd only ever seen on Instagram. Then I turned the corner and saw the Funko Pop wall, and I swear, it felt like I was in the middle of a dream. But here's where the story gets even better. It wasn't just the shoes or the collectibles it was the energy. The vibes. The people behind the counter weren't just employees they were sneakerheads like me. They greeted me like I'd been coming there for years, asked me what I was into, chopped it up with me like we were homies. From that very first visit, I knew this wasn't your average shop. This was family. Since then, I've bought kicks, sold pairs, and each time I leave, I walk out with a smile. Not just because of the shoes but because of how I was treated. They take care of you at The Fix Kicks. They're real ones. Fair prices, honest deals, no funny business just a team that truly loves what they do and puts their heart into every interaction. It's rare to find a spot like this. They've created more than just a store they've built a community. A place where sneaker culture is alive, respected, and celebrated. So if no one's told y'all yet: Fix Kicks, I'm giving you your flowers today. Thank you for the good vibes, the unforgettable experiences, and for always holding it down for sneaker lovers like me. Much love to the whole team y'all are legends.

Workers are nice and chill. As a customer who bought many overpriced sneakers from them they never…read moregave me any chance for negotiating a price down on an item I was interested in not even down $10 at least. They are usually firm with prices. Another thing that is a downside of this place is selling your things to them they will lowball the hell out of you and resell it 2x higher than what they ask from you. So I advise you not to sell to them either. Honestly if you wanna buy or sell sneakers I prefer a better sneaker shop 3 miles away from this place which is called Sole Priority.

This is my go to Nike store when it comes to looking for shoes because that back wall is filled…read morewith clearance shoes, and the sales usually stack as well! Everything else, it's your average mid store. I would've given a three or four stars for. I once got a pair of Nike flex running shoes for a total of $19 and some change by stacking a coupon code, a current sale going on, and the back clearance price!

Lots of good sales & tons of clearance items. Large store in the Great Mall. It was very clean &…read moreorderly. Shopping was a breeze! In and out in half hour. Super short lines that went fast.

jeremiah and hannah at shoe palace went above and beyond with amazing customer service super…read morehelpful friendly and made the whole experience easy and enjoyable thank you guys again definitely coming back was greeted and walked up on to see if I needed help with anything as soon as five seconds walked in the door I go to every other Shoe Palace and it's the worst customer service ever. I don't even get a hi welcome to our store and right here off of Tully Road the best customer service so far thank you you guys

Had a great experience today took my boys to get shoes and some clothes and the guy employee was…read morevery helpful and i got a skimask for my son since he plays football.

Worst customer service. You go in and walk by two employees and no one greets you, ask if you need…read morehelp, or even say thank you for coming. Why would we spend money in a store where the team members are rude. This is the second time I went to this store in 2 weeks and the same non existent customer service. Take your money elsewhere. Bring another store revenue. Just not at Great Mall Shoe Palace!

I want to thank Ana for her amazing customer service and communication. She is very knowledgeable…read moreand helpful answering all my questions. Marie was also very helpful provided me great information on shoes and prices.

BLISS carries affordable, trendy, fashionable shoes for ladies and children…read more Quality/Quantity - Got my daughter 2 pairs of shoes. This place seems very inexpensive, I hope we do NOT get what we pay for. Atmosphere - Clean, somewhat organized. All the different colors and designs of each shoe are on display. One of each size. There are chairs so customers can sit down and try on the shoes. Plenty of mall parking. REGULAR STORE HOURS Monday to Thursday 11AM - 8PM Friday to Saturday 10AM - 9PM Sunday 11AM - 7PM (408) 791-6332 LOCATION IN MALL 556 - Located in Neighborhood 2 next to Levi's across from DICK'S Sporting Goods. Service - What you see is what you get, at least that is what they tell you. But when we told them we were going to try the Bliss store in Livermore, all of a sudden, they found 2 pairs of shoes we wanted from the back. Price - $61.79, wow their shoes are already inexpensive, then to get the second pair for half off! Owner Comment - You are fairly invisible, not one Yelp? But you are in at least 4 malls as per Google. Is there a reason you do NOT have a website, especially with 4+ locations?

This place is a rip off.. $49.99 for some cheap black boots that I can find at the clothing store…read more"Q" for $27.99 same exact boot. They have buy 1 get 1 half off but they are out of the sizes I need so I'm stuck with paying $49.99. Then I went to Stoneridge mall to "Q" and saw that they had them there in my size for $27.99! I wouldn't have purchased these...Oh well,at least I have boots I guess..