I love zumiez sooo much As a grunge girl I'll like to buy jackets form there I buyed the jacket from great mall in zumiez It's black and pink Omg I loved it soo much even though it was short but still 100% fitted me I love baggy clothes Thank u so much for having that store in my local mall Even though my mom dose not like that store I still love it it's cute Grunge Out read more

Zumiez - Grunge - Sports Wear Near Me - Santa Clara, California

Poor make of clothing, jeans are very finicky paid good money and they shrink, be very cautious and hand wash them. Went through 2 pairs one did go through dryer and the other pair were hung to dry. read more

Daniel was quick to greet me in the store and show me some of the accessories I was looking at. I acknowledged him on his customer service skills. He answered all my questions to the best of his abilities and I told him I would be back another day to get a wrist bracelet or watch. Thanks Daniel! read more

Huge thanks to Drea the store manager who assisted me with my returns today! She was professional and listened to my concern of online ordering. She took care of me all while providing great service. I was never going to shop at Zumiez again but her customer service turned that around! I will ONLY deal with this location. DO NOT go to great mall or Eastridge for any return assistance. They will give you the most difficult time! read more

Shouts out to Ben at Zumiez Valley Fair. They were sold out of a shoe in my size that I was looking for! Ben helped me out and had me try out the fit of the same shoe just a different color way to make sure it was comfortable and to my liking. He quickly ordered me a pair online with free shipping to my house and it got to me within days. Super professional and friendly. We talked for a minute about the different soles and styles. Skating vs causal wear and just clothing in general. Will be back soon for the Reynolds collab. Thanks again buddy. Highly suggest this location and commend them for great customer service. read more

Zumiez - Sports Wear Near Me - Santa Clara, California

Recieved my online order today and the shoes I ordered were still dirty from whoever had them before me and returned them. I really don't have a problem with wearing a returned item, considering they apart or anything, but it would be nice if you guys would clean up your stuff a little bit before reselling it. read more

The two guys closing the store tonight 1/4/25 were super awesome. Most stores were irritated we came 30 minutes before closing. When we walked into this store 10 minutes before closing these guys were super welcoming and helpful. They offered recommendations. And helped us multiple times. I appreciated their kindness and help:) read more

Came in and received great service, mix and match deal was fair price. Girl wearing raider shirt the day we shopped was super helpful as well as the manager. read more

Our experience was amazing, Jay was a huge help scanning our clothes and in one case manually inputting the sku for a pair of pants missing the tag. He also made sure we were getting every available discount and was overall super kind and understanding. read more

I recently accompanied my nephew to Zumiez in the South Shore Mall in Bay Shore NY. He called the store before our arrival because he was going to wait in the car while I went in the store for him. (He is temporarily using a walker due to an injury) I couldn't help but over hear the conversation and I was very impressed with the great lengths to which the employe went to help my nephew. She was even more delightful in person. She was patient and thorough. Definitely an asset to the team. I made sure to get her info - her name is Jolee (store #181) read more

I came in pretty late in the day. And the workers there were extremely nice and help me out so much. I got help from an employee named Jay and he was very helpful. Probably one of the best customer service employees ive ever been helped by. If you want a zumiez with a very nice atmosphere and a great selection of good quality clothes. I would go here. And they are constatly having deals so the cost of the items are lower than i expected. read more

If you come here, ask for Courtney or Maleah. Hands down the best customer service we've ever gotten was from them. They're very knowledgeable on their stock and items. If you stop by, tell them Tony sent you! read more

I want in there with my newborn daughter and she had a stuffed animal. While Ray was helping me around the store helping me look for specific items. I dropped the stuff to animal and when I came back, Ray had handed it to me. as with no money this means a time and I cannot express how appreciative I am thank you Ray. I really appreciate you buddy. read more

I'm not your typical demographic to shop in your store but my son and daughter are. I came in looking to buy gifts for them. I couldn't stay long, your music is so very loud and such "hard" rock, I had to leave. I'm sure the youngsters can handle your loud music, but if you want to expand your clientele, then I suggest turning it down and changing it when us older folk walk in. I would have loved to buy some things. read more

Trash service. I asked the worker to let me use the changing room. Then let's some other guys in before me after I waited around 3 min. Then when it was my turn they SLAMMED the door on me super loud. White people are super rude for absolutely no reason at all. Every single time it's always them. Every time. I've never met a nice white person in my life read more

I ordered Nike shoes for my granddaughter on December 20th for Christmas and paid overnight delivery. I didn't receive them until the 4th. They waived the overnight charge but my granddaughter did not receive her Christmas gift. If I hadn't had Covid I would have gone out and bought them myself. What a big disappointment! read more

I picked up 2 skate decks so I could teach my son. I didn't realize I ordered from 2 stores. But Nicole was amazing at her job and called to have the order transferred. I didn't expect it and was super stoked to have been well cared for. So super shout out to Nicole! She made the experience a great one, it's my son's first deck. I think Nicole took the initiative without hesitation. That lady is going to go far in life. Happy Birthday Nicole! Kai and I think you are , thank you!!! read more

Zumiez - Sports Wear Near Me - Santa Clara, California

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Terrible Manager at Westfield Zumiez Ordered a Deck through website, got an error. Came into store, and saw that the transaction had gone through. When I tried to claim it, the new cashier (girl) hassled me for 3 forms of confirmation and claimed it to be policy that they couldn't get around. I had actually found a deck I wanted to switch it out for and started a return/exchange. When I was ready to pay (more $ ontop of the 70$ I had already payed) the same girl said they couldn't run my work issued card because it didn't have my name. I showed proof to show that this card as given to me by my job and the immature cashier stood their and gave me a blank stare and basically repeated the same spiel 10 times saying it was impossible to charge my card since it didn't have my name. Even though I had already spent money in the store. After becoming annoyed by the total lack of knowledge and immature behaivor of the cashier, I asked her to get her manager (which she should have done herself) and when the manager approached me (women with buzz hair cut & tattos) she was EXTREMLY RUDE. She put HER HAND in my FACE and cut me off mid sentence saying "I dont even have to let you shop IN MY STORE and that its store policy to have a name on the card" She ended up letting me use my card. Since its a legit card with a pin number she went around the "policy". Why waste my time saying theres nothing you can do when there is a clear resolution and come up and claim that this HUGE chain store is "YOUR STORE" ? Imagine working as a Zumiez Manager and Yelling at customers about the store Being YOUR STORE? Please Zumiez Cooperate make sure your managers are trained in customer service because this experience was awful and I will not be returning. I will also be advising all my other pals not to shop at Zumiez. This occured 01/12/2021 around 3pm read more

Zumiez customer service is fabulous! Sabrina and Sarah were excellent at resolving my ordering problem and arranging my seamless return and refund. I also spoke with one other person but neglected to document his name. He was also terrific. Great communication with all. I called a few times as it was a bit complicated on my end, and each time they immediately had access to my information from prior calls so we could keep moving forward. Nice job!! read more

I usually don't like shopping at zumiez, I've had a bad experience at other locations. Coming in, it was hella packed and busy, but I found what I wanted. Ben helped me out, got me a fitting room, and found time to order me the correct size and color while helping out 5 other customers. Ben was great, helped out everyone at the store, and really hustled. Really haven't experienced better help at another retailer. Maybe get this guy another worker on shift ? He's super fast and great, and I can only imagine how the store would operate if he had another set of hands. read more

My son wanted to buy himself earrings. They wouldn't let him because even though he had a signed Visa debit they said he had to have ID. I had to tell them several times that their merchant contract with Visa clearly states you can't demand ID with a signed card. And on top of that he was using his PIN. read more

Even tho they were closing soon ALL the employees were super nice to us & helped us pick stuff out :) Loved shopping there today read more

I haven't shopped in Zumiez in a really long time. The last time I purchased something was probably when I worked in Zumiez back in 2013 and employee's get 50% discount (at least when I worked there) on everything on their first purchase. Usually, I don't look for anything specifically when I go shopping. I just try to find clothing or accessories that catch my eye. I finally found something that I thought was interesting and it was a floral Neff t-shirt. It was kind of hard trying to find an employee because they looked like customers. I finally found one because she was on a ladder. Got my item and walked out pretty satisfied. read more

Zumiez - Sports Wear Near Me - Santa Clara, California

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Zumies has never really been my "go to" store to buy clothes but I found a couple items the other day. I've always thought it was pretty pricy but I get it, the store is known for their big brands i.e hundreds, obey, diamonds etc... Buy 1 get 1 50% off was worth it for some items. I just bought a shirt and a sweater for $54, eh I guess that's alright. The store yesterday seemed like their reorganizing the place so it seemed pretty empty. Customer service is always good here though, everyone greets you and they'll ask if you need help with anything. read more

I have been noticing a recent trend with purchasing items online.... Vendors or distributors use these orders as an opportunity to get rid of used... returned... less-than perfectly new items and ship them to the people who order via the internet. They do this because they know people are less likely to go through the return process when the item is already at their home. You guys did this to me. The Vans I ordered from you arrived non-wrapped, not covered in ANY normal packaging or protection - simply thrown into an old shoe box that had clearly been crushed.. ripped.. soiled... and generally looked like it was pulled straight out of a land fill. The shoes them selves were clearly returns that had been worn (Several days!) They even smelled like dirty socks. I'm done with you guys. I shall be sure to tell everyone about my experience with ZUMIEZ read more

Corey assisted my nephew with a shirt that was out of stock but made it so easy for us to order in store and get it delivered there as well. Thank you again Corey for the great service. Was also in the night before, and the staff was so helpful and sweet to say the least. Great service all around every time i stop in. read more

Zumiez does not even deserve one star. I just went into this store with my two friends but i'll never be coming back in here again. We walked in only to be bombarded by at least 4 sales associates telling us about the deals, which we had to repeatedly hear about 4 separate times. We asked where the swimsuits were and the employee couldn't tell us where they were. My friend picked up an air freshener that she planned on buying and went to the back of the store to look at the men's graphic tees to buy one as well. At this point a fifth sales associate came and started complimenting my other friends chains, to a point of harassment. He started to bring shirts for my friend to "compliment" the chains, and at this point we were so uncomfortable that we put down the air freshener on a pile of clothes and walked out. I have never felt so pressured to buy clothes by employees. We walked out of the store and this employee who was obviously some sort of undercover loss protection (i hope you're reading this) comes running after us and holds her hand out and says "Air freshener?" as if assuming we stole the air freshener. My friend said "i left it in the store" because she DID. the worker said, in the most condescending tone may i add, "would you like to show me where you put it?" my friend showed her the table she left it on and the worker proceeded to say "next time hand it to us or put it back where you got it from." That's the workers job! I can't believe that the workers assumed we stole. If you're trying to repel customers from your store you're doing a great job. There were also maybe 15 workers in the store which is way more than they need in a store that small. If you didn't read the whole thing, here's what you can take away: -Pushy (and too many) employees. -Rude, sassy workers who have nothing better to do than accuse teenagers of stealing. This is a perfect reminder of why I shop online always. read more

The skate shop is trash. The prices are too much and you don't even know how to put on grip tape. You put my friends trucks in backwards. I'm never coming back! I'm very disappointed. read more

My 13 year old nephews favorite store. They always have a great selection of boards, accessories and clothes. I even always find something cute for myself. The staff is always super sweet and willing to order what you don't find in store. Their customer service is always on point when I visit this store. read more

My daughter and her two friends were in the store yesterday. And they are 13 year old girls and it takes them a long time to decide what to buy. A woman employee there was very rude to them. She told them"If you are not not going to buy anything you need to leave because there are people waiting in line who are actually going to buy stuff." I know with covid there are lines, but she needs major customer service training. There are ways of saying things, the girls left the stuff they were going to purchase and left. They said she scared them. I will be posting a complaint with corporate also. So disappointed because employees in other bay area Zumies are so polite. read more

Don't let them assemble your board. I went in and bought bearings and a set of wheels, some risers, and asked for some washers. They stripped the screws holding the trucks, and they didn't have any tools (like a pair of pliers...) to get the screws out, they charged me for a bag of "hardware" which is not what I asked for (I asked for washers for the wheels...), and when I said to just put the bearings on the board they didn't put the cylinders in. They left the screws as they were, rattling around loosely, and that's how I rode home. Fuck these people. On top of that, it's overpriced. Just order your gear online. read more

I went into this store looking around for some new clothes, I just finished going into the PACSUN store next door and found some cool stuff, I figured why not go in here. So anyways I was wearing work/interview clothes, and the first thing the "greeter" says to me? "Are you lost, this store doesn't look like it's for you." I looked for two seconds, and walked out, seriously judging based on clothes? Went back to the pacsun store, bought some stuff, (they were really nice and helped me out a lot) and never shall I go to this zumiez store again!! read more

This place reminds me of the Mr. Rags from yesteryear's. Now, in my late 20's I feel totally old coming into a store like this, but I'm glad to see Chuck, and Vans will never go out of style. =) Many brands I'm familiar with and some not so much. They mostly have brands which are geared more towards the skaters and snowboarders. Since I snowboard I do enjoy coming here to window shop for snowboarding apparel and gear, window shop since it's a little over priced sometimes. But amazingly you can find some killer deals. Example: Burton backpack for $40, 25% off of all hoodies! I wouldn't come here for snowboarding gear (boots, bindings, boards, snow gear) since they seemed a little over priced, but they do seem to carry a wide variety of snowboarding and motorcycle apparel (shirts, hoodies, beanies, hats). Lately, I've been coming here to for my motorcycle street apparel; Alpinestars and Fox mainly. (No Dainese though) A lot things I had a hard time finding at the various motorcycle accessories stores or even the Fox store itself. I was kind of surprised in a good way. =) read more

If it were up to me, i would be a t-shirt and jeans guy. Unfortunately my work does not allow for that, however when i'm shopping for non-work clothes, this is always the go to spot. I must admit, this store, as well as other stores like it, have changed pretty drastically over the past couple of years...they went from a lot of neutral and normal colors to looking like a neon rainbow exploded inside the store, which i don't really care for. Nevertheless, they still carry many of the less flamboyant brands that i like. They also tend to have a good selection of shoes--for example they sometimes have Vans here that they don't even carry at the Van's store, which i find interesting. 4 stars cause i'm getting to old to shop here... read more

Pretty much everyone I've gone out with for any decent amount of time has learned snowboarding from yours truly. As we all know there are plenty of good riding boards, bindings and other accessories. However the most important interface for all of this is the set of boots. Everyone's feet are different and the goal should be to try on as many pairs as possible as what fits one person well is generally few and far between. The ex found a great set of boots here for the right price and was no longer subject to differing gear ever again each time a rental took place. The guy helping us was so enthusiastic about snowboarding he made my addiction pale in comparison. The clientele are mostly HS kids looking to get stoked. If you can put up with a youngish crowd you may find a decent dealing lurking in the midst of things read more

So this past saturday i came into here because i was looking for the Obey Original Gangsta Chanel shirt for mens. Upon entering im greeted by a female sales associate vibrantly, not annoying at all and totally friendly. She even right away asked if i was looking for anything in particular because i guess i had that puzzled look on my face. I told her what i wanted and even though she didn't know the answer right away she passed me off to someone who did. So the gentlemen proceeded to find the shirt i wanted which i grabbed in my size as well as an XL for my co worker. Headed to the back to try it on real quick and there was no line, and the lady that let me in was in a sense of urgency not lagging or letting me wait on her, great service, and super attentive! As i go to purchase my shirt i noticed that the song went from Zion I to MGMT, the last time i was at Zumiez was way back when, but they never played hip hop or indie?! i really liked my experience here and the fact that they carry a good selection of Obey at great prices against Metropark and Nordstrom is superb! I'll definitely be back on my own and for the coming holiday season, GG Zumiez Valleyfair! read more

Worst customer service ever!!! Bought a few things, payed extra shipping to get the sooner, and it has been over a month and I haven't even gotten a reply as to where an when my order will arrive. I wish I could give it zero stars. DONT BUY HERE!!!!! They steal read more

A lot of gear in store and sizes per item so that's nice, but as far as the customer service it's as bad as it comes. The associates are all rude not only to the customers but to each other, one associate tried stealing a watch sale when I was in with my friends as we were at register. The manager made a simple return that had receipt and everything needed of the item into a complicated return but drilling me with questions about it. Over all makes for an experience one wouldn't want to come back to. read more

This place is okay. The employees that work there are really helpful. They have alot of stuff that the Great Mall Zumiez doesn't have.

I really hope the management see this post! Came in to do an exchange for a hoodie. Didn't see the hoodie in the racks. So I ask for one of the employees to see if see she can find it for an exchange for ask bigger size. She said yeah I can. Then proceeds to go to here co-workers and start to chat it up with them. Then pretend to walk arpund tounching rack and then come back tonme and say oohh we dont have it when my wife go striaght to the rack and shows me a one. This is regarding the short white girl with black and white hair, with here cheeks pierced. Manger need to do something bout thier employees just standing around and fucking-off. And pretty much all the employees were gathered around the front of the store helping this one guy kid fold 1 shirt and the only one working was the Indian girl at the cash register. Worst zumies store that I have every been too. Will not ever come back to this store get better treatment at great mall. read more