Will helped me reach a skirt and offered a fitting room for me! Awesome customer service. Thanks!read more

Found what I was looking for and more. Though hot topic seems to have less diverse items compared…read moreto the past, the store was still nice and clean. Staff member Melisa was very kind & helpful, ended up purchasing 3 items when just asking about 1! Will return, they have an assortment of blind bags I was unaware of!

Just wow! We came into the store looking for athletic shoes for my 11-years-old son. A friend told…read moreme about the Marina store, so we headed out there from Seaside. When we got to the store, there was a nice arrangement of shoes in a well-organized and clean looking store. We measured my son's foot and it was just in between kids sizes and adult sizes so they were a little hard to find on our own. The associate Kai helped us out. He pulled out some Saucony shoes, two kinds and two sizes for us to try. they don't have half size so we tried another brand. We finally chose the right pair of Nikes. Kai was personable, knowledgeable, and helpful in every way. My son loved the shoes. I liked the price. Kai rang us up and put us into the reward program. I felt so good about experience that I called the store. I decided to write this positive review and throw some appreciation his way.

A wonderful place to go shoe shopping. Letty the manager gives excellent customer service is…read moreextremely knowledgeable and helpful. The value is exceptional. There's lots of parking and other things to do within a block. Highly recommend.

I think place is a solid 4 stars. It doesn't necessarily have the selection of bigger stores but…read morethe service is great and the prices are really good. We got a quality FC Barcelona jacket for 50% off. The material and quality is awesome. It's nice to have soccer-specific options on this side of the bay. Soooo much more convenient than heading over to San Jose.

Very good service . They have a nice selection in soccer…read moreitems. The prices are very affordable!! I will keep coming to buy more stuff for my kids!

A friend of mine told me about this shop for dresses. I called and Elena answered the phone and was…read morevery polite and extremely helpful and patient. She went above and beyond to help me. She took pictures of items and emailed them to me so I could see if my daughter would like them. I decided to drive the 40 minutes there with my daughter at 7pm, who was looking for a last minute dress for her winter formal. Megan was at the register and pulled our hold items out and we continued to browse the store and my daughter tried on many dresses. Megan kept bringing dresses for her to try on along with a pair of shoes. Megan was awesome and attentive to my daughter. Priscilla checked on sizes for us when Megan was with other customers. Had it not been for Elena's fabulous customer service we would not of made that trip. It all started with a phone call. My daughter ended up with two dresses, a pair of heels and some accessories and Megan went the extra mile to steam her dress. FABULOUS!! Even though it was closing time. They never rushed us. I haven't seen this level of customer service in years. Best team!! They deserve recognition for their service. We would definitely shop there again and recommend this shop!! Thank you Ladies.

Upon walking in employees were sitting on the bench with their legs up using their phones just…read moretalking amongst each other. All while there were customers throughout the store. There's no greeting and they look you up & down as if you shouldn't be in there. The quality of customer service at this location has declined significantly. Having employees that act like mean girls at a brand that claims to "inspire & empower women" is actually concerning. Do better!

I had a very pleasant experience at this location. I was first welcomed by a couple ladies and they…read morequickly asked how they could help me. I had gone in to get my baby's ears pierced. They were all very nice and their best to distract my baby from the actual piercing. The ladies doing the piercings also made sure that they were even and redrew them when we asked. They were very nice the entire time we were there. I will definately be recommending this location for piercings.

Came to don robertos for an engagement ring and the girls there where very nice especially monse…read morewho helped me very kind and polite I will definitely be back.

I've liked the clothes for a while and I go every now and then to see if there's any new pieces or…read moresales. For the last few days I've gone I've noticed some of the same employees working which I thought was nice, maybe they recognized me. But every time since I've gone there, not a single one was very much help. They are tasked to fold clothes but not really to check regularly on the customers. I wanted to try on some jeans and some tops to see how fresh and cool I'd look. I waited for an employee but they were all pretty busy on the register. I saw one nearby who seemed to be folding a pile of shirts. I went up to her and I asked if she could get me a fitting room so I could try on the items. She stated that someone will be right with me, clearly seeing the ginormous line going halfway through the store. I understand the concept of being patient , but she could have contributed some help by getting the fitting room open. It's not like she was helping a customer, as well as barely helping the store look good with the pile. Another incident i had was earlier today. I wanted to enjoy a regular shopping day like any other and I only wanted a sweater, I walked straight to the back where they have the clearance rack. I look through a few things in my size and I found this nice bright striped hoodie. As I take it off the hanger and I'm putting it on out in the open (did not bother with the fitting room). I looked around as I usually do when trying to see what can catch my eye, and I catch something else instead- the employee near the register giving me the weirdest look as if I was from another planet. And I thought to myself "the heck is she looking at, get the face out of here and do something useful instead of giving me that wack expression". Fair to say, the staff should be more focused on customer service. It has a ton of room for improvement, for room than the store itself.

Great jeans! Great tshirts and sweatshirts. Great sales! Friendly and very supportive associates…read more Been shopping here for over 15 years.

It is one of the favorite stores for the men in the family. My son Dustin goes for the golf gear…read more I don't think he will ever have enough golf balls. And as for those fancy drivers, I'll let him buy his own. But this is always his first choice for what kind of gift card to get as a gift. And my son Chris is much more practical and goes for frisbee golf. He saves a lot of money that way. He also loves the guns they carry. As for myself, I go for the fishing gear. You can never have enough fishing poles, two for each type of fishing. Surf fishing one day, river fishing the next, and deep water fishing the next. They carry it all here.

My friend went to Walmart looking for this. Luckily our second stop was at Big 5 and found it.read more

I came to the mall looking for a nice sweater and couldn't find anything at other stores. Popped in…read morehere and found a nice cream knit sweater for $24.99. I tired it on and was perfect. There wasn't anyone staffing the dressing room so we just used the first one. This was on a non busy day so am sure you'll get help on a busy Saturday or Sunday. Totally impressed by the cleanliness and organization of the store. If you are looking for that perfect last minute item, H&M has you covered for the clean fit. Great shopping experience for a couple of out of towners.

It's truly an incredible store. At home, when I shop this store, I am ignored. But this store is…read moreso much nicer to shop at. Team members are really well trained to make customers feel at home. They go above and beyond to assist the customers. When not assisting customers, they are either making displays appear neat and orderly or cleaning the floors and aisles, or restocking tables and racks with new merchandise. I found the patterns on shirts quite intriguing. A great variety of tees. And was surprised to see the shoes and slippers on display. Really a fine store.