Wonderful, friendly staff. Probably mostly family, but they all know how to treat customers with…read morerespect. They've done some nice repair work for me changed batteries, etc. never a problem. Highly recommend recommended.

Went here for my watches battery change. I have brought one of them at the mall but it got scraped…read more(luxury watches), so I went her after that. They're very polite, kind and friendly. Ruth has been so warm and she let me pet and play with their dog which is so behaved. They called us when the watches were done which is the same day. I don't go anywhere else anymore when it comes to my jewelries and battery change for my watches. Highly recommended! Service is amazing!

I've seen Veronica several times. Store is always clean, Everyone is super nice. I had a wedding…read morering resized and a stone put back in another. I highly recommend them. They are awesome!!! I've had a piece appraised , custom but still very helpful!!!

My experience wS not good I brought in several gold pieces and I wasn't even given melt prices …read more He basically m y ripped me off his scales are hidden . I wouldn't trust this jeweler . It took me a while to figure it out but I will never go back there again Lori

The staff at Salinas Coin Exchange are the most helpful and knowledgeable people and have a large…read moreselection of coins and unique jewelry at great prices. If you're looking to sell, they are the best place in Monterey County to take your coins and jewelry. Straight forward advice on your valuables is what you can expect from Sara and her staff! Thank you Sara!!

Easy Peezy. Sold a bunch of coins directly and couldn't be happier with the service. Very…read moreknowledgeable staff and fun to talk to.

We initially called the store and my husband spoke to Lupita and she said they had extenders in the…read morestore since the necklace my husband got me was short. We drove about an hour to get there since we had an issue with online zales. We had a really good experience at this location and Zues was beyond helpful and was able to help us with getting a matching metal extender for my necklace. We also met Lupita and she was also nice. While we were there I was also able to get my wedding ring upgraded which I have been wanting do for a while. He was very knowledge, professional, and nice. Luckily they had an installment payment plan options which helped. I love that I was able to finally resize and upgrade this ring and finally wear the necklace. I think it was definitely worth the trip and value of service. Thank you again for your help.

I have come to this location almost exclusively regarding my wedding rings…read more The past two times I was "helped" by the store manager named Jesus. Both times I dealt with him I was very unhappy. He is EXTREMELY pushy and manipulative. The first time he sent my ring away to be fixed, he also had it 'redipped' which he assured me numerous times it would not happen as it weakens the strength. It was under warranty so I brushed it off but was still upset. The last time I dealt with him I told him many many MANY times to just fix the ring under warranty. He would not let up on telling me it needed to be thickened which was not under warranty and is over $500. After I would say ,"please just fix it under the warranty" he would shoot back that it really needs to be thickened or it will just break. I was in tears, I was so stressed out about making a decision and I left with him winning and now I have to pay a pretty penny for something under warranty. What a gross man who couldn't care less about making customers happy.

great customer service from salesmen. helpful understanding gave me a great deal on a beautiful…read morering however now my problem is the follow threw on getting the ring sized and back to my possession. I was told when the ring was bought that 1 free size up is given if needed originally was going to only pay for 1 size upgrade because it was going from 7 to 9 which I got 1 free upgrqde. but ended up being 7 to 8. before coming to the store I had a conversation with Sal and he said he could have a week turn around which I said ok great that's a week faster then everyone else followed by if you really need it I could get it to you possibly by Wednesday Thursday latest. Sal wasn't the sales rep I dealt with but upon telling him this he went to Sal and confirmed. after finding out I only needed 1 size upgrade Sal said it would now cost 80 dollars for the ring to be sized because he is taking it out personally to make sure I have it by Wednesday or Thursday And I would be called when ready. this was on 5/22 To get the ring on 5/27 or 28th. it is now 6/2. My girlfriend called and asked about the ring and we got great news it's ready for pick up. However when asked about the express payment she was told it's now 60 dollars and they r taking the 20 off for the express order but it is 60 for the sizing Followed up by enough money wasn't spent for a free sizing and a life time warranty wasn't bought which was never brought up or discussed When the ring was purchased. All in all if they refuse to honor what was said. the ring will be payed for and picked up whether they our gunna honor what was said or not. but unfortunately will be the first and last purchase made from us there. 60 bucks isn't much money but you made promises and statements in which you failed to comply with and uphold. you never called about the ring being completed. my number was red back to me when the ring was bought. then today we are told they couldn't read the number or wrote it down wrong. We were told it was 80 dollars for the express services and now it's 60 dollars for a sizing and 20 bucks for express services. i was told I have 1 free sizing Which I was using from a 7-9 which means I pay for 1. But now that's it's a 7-8 I have to pay for the sizing and the express is only 20 That your going to take off. I'm sorry people Maybe spoke out of turn or pocket or just was speaking to make a sale but at the end of it all your not honoring what was said n agreed upon n changing it. Thanks for the ring. My girl loves it but a very disappointing customer experience after purchase

Ajay & Nef were so patient and kind with my decision making and time. They suggested great…read morealternatives and solutions for the special gifts I chose for my kids and one promise gift for myself. They were even able to give me an extremely reasonable price as well as a payment plan that just eased off the finances for me a tiny bit. Customer service like this is not given very often anymore. I was genuinely touch and know that I will return after this encounter for the rest of my jewelry purchases.

Having lived in Salinas for 40 plus years, I oftentimes visited Kay Jewelers for various things. I…read morereally appreciated the friendly staff working this location. As the years rolled on new staff members appeared, yet they all seemed well trained in their approach to customers. They really knew the various jewels found in rings and bracelets. And their knowledge of various diamonds was wonderful. I liked how they compared various watches. The ins and outs of various brands, and why I should choose one over the other. I really liked this store.

Ordered a ring on March 2nd. It's March 25th and it took so long because they sized it too big then…read morehad to have it resized again. The lady behind the counter was sick and very pushy. She kept insisting on items I wasn't interest in nor did I find appealing. Practically flirted. Let's just say, not gonna use them again. Kay's ftw.

Sam is so helpful and nice to work with. Gets you the best deal in timely manner! Thank you Sam!read more

it is difficult to leave a positive review, some sales representatives tried to help but over all…read morehad a bad experience at this location.i purchased a Rolex submariner watch was given a price, next day went to get the watch and was priced higher that originally quoted. I still proceeded with the purchase. after all was said and done the watch given to me had a cracked crystal. was told the watch would get a new crystal rest of the watch was in acceptable condition . Months later, they instead brought me a different watch. I knew because there were other markings on the bezel that the first watch didn't have. they took it back and didn't get me another watch till over a year later. I was called for a service I took my watch in as it wasn't keeping time or functioning properly. they then told me to take it in to Rolex instead so it gets proper service. I went to a Rolex authorized dealer in my area and they quoted me 1,000+. I am very disappointed with the customer service I received with the company over all.

My ring was about a half size too big because my fiance wanted to make sure I could get it on when…read morehe proposed. I brought the ring back to James and he was able to fix it in less than a week! He put little sizing balls on it so that it it more snug and to keep the stone upright. It's even more perfect now and I love it! Thanks James!!!

James is very helpful and excellent at his craft. I had a diamond ring of my mother's that wasn't…read moremy personal style, I had James custom design and reset the diamond in a setting that I love to wear everyday. I was so pleased with my first experience, that I recently commissioned him to custom design a necklace for me. James is ethical, talented and very patient, ensuring that you get exactly what you you envision.