Stayed here recently for a belated honeymoon trip and overall had a good time but thought some things were overhyped. The good: We were upgraded to an oceanfront suite which was a nice surprise. The room itself is beautiful and well appointed. The grounds and hotel are very beautiful and modern, everything is super clean. The food overall is very good, especially Mi Carisa, the Italian restaurant which was amazing as well as their Mexican restaurant Cueva Siete and steakhouse Unico 20 87. All of the staff was very nice and welcoming. Also, the spa was amazing. Not so great: they didn't explain anything to us at check in. If I hadn't done my research prior to arrival, we wouldn't have gotten any of the so called added perks - aromatherapy in room, mixology in room, that there's an app, etc. Room service was pretty bad - the food always arrived cold or lukewarm. Also, it took 3 nights just to get our first requested turn down service, never received any aromatherapy that we could tell. Getting a decent pool chair is impossible unless you reserve your spots prior to 7 am. The beach: we came here because we were told they cleaned the beach of seaweed every day. Well, not that we ever saw which was a huge let down. The time share pitch: it was 90 minutes and they weren't overly pushy for us which was fine. We got $150 towards a spa service. However, they jack up the prices of the spa services to incentivize you to do the presentation- after you do a presentation then you only have to pay 25% of the actual list price. It's whatever. Overall, it's a super nice property but for the price and service levels we got, we'd probably pass at going back in the near future. read more

Overpriced for what it offers. We came because it looked so fun on tik tok, unfortunately many of the activities weren't explained well nor available. Each day we sought to make it different only to find another false promise( let down) Coffee order ignored Followed around in stores No chocolate experience, told it was booked but it wasn't read more

2019 Yelp 120 Challenge - #70 My husband and I visited Unico All Inclusive resort for our one year anniversary. We had the best time here and we honestly didn't won't to leave. My favorite things about this amazing resort is the hospitality, delicious food, unlimited activities, amazing spa, deliciously strong drinks, room service and our amazing rooms. You honestly can't go wrong here. I loved using their mobile app to check upcoming events an activities and they began as early as 7am and ended at midnight. I enjoyed having my personal concierge to help with dinner reservations, excursions as well as spa appointments. Each receives complementary hats that can be customized with any slogan or name of your choice. They also had a cartoon artist come and draw our pictures and a dj for the pool. My husband and I had the best time at UNICO 20 87 and we've been recommending this resort to all of our friends. read more

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Horrible. Here now. They won't let me in the restaurant bc my shirt is "sleeveless" In a taxi now to another restaurant. But they are letting a big mama with an Aeropostale spaghetti strap and cutoff jorts in. read more

Único Hotel - Hotels Near Me - Solidaridad, ROO

So this is one of those places I want to tell everyone about, but on the other hand I kind of want to keep to myself because I want it to be my secret hahaha. My husband and I just got back from 7 days & 8 nights in PARADISE!! Our first time in the Mexican Riviera and I just don't know how we are ever going to top this vacation. Único is amazing!! Check in was so easy and stress free, they handed us a towel and a refreshing drink upon arrival and had us pick out our scent for our room. (Yes you get to pick a scent for your room) You are assigned a personal host/concierge for your entire stay. They make sure you are taken care of in every aspect your whole stay. (Sometimes a little too much haha in a good way) We just let ours know that we wanted to relax and if we needed anything we would let him know. So he let us chill and come to him with whatever we needed. Our room was beautiful, we were on the 4th floor and had a beautiful ocean view. Waking up to that view every morning was a dream! Rooms are equipped with a mini bar and snacks that are refilled once a day or upon request. The showers are pretty amazing and You have a jacuzzi tub on your balcony, along with a table and a couch! Staff is amazingly nice and accommodating, always making sure you are comfortable and have everything you need. Room service is available 24 hours a day. The food isn't your average hotel room service food either. It's actually pretty darn good for room service. Do yourself a favor and order the Creme Brûlée, you will not regret it! The restaurants are all amazing! Our favorites were Mi Carissa (Italian) & Unico 2087 Restaurant. We had breakfast at 2087 every morning and it was aaaamazing! Breakfast buffet on a whole different level. Chilaquiles made to order, omelettes made to order, fresh juices, I could go on and on. The view during breakfast is also breathtaking, both from inside and outside the restaurant. The gym great. It's clean, has great equipment. They also offer classes in the gym as well as in the pools. Water cycling, yoga, floating Pilates. The pools are oh so nice, every single one of them. The waiters and waitresses are amazing and are constantly making sure you have drinks, food, etc. Nothing beats having fantastic drinks and Tacos Al Pastor poolside. Oh and the chips, guacamole and pico de Gallo are to die for!! Make sure you take care of staff with tips $$ and they will definitely make sure your service is top notch. They work really hard all day in the heat and humidity. I could go on forever, we honestly enjoyed every moment we spent at this resort and we can't wait to go back again. Sooner than later I hope! Just make sure you are nice to the staff, they are so sweet and work really hard and long hours to make sure your stay is amazing. A little $$ tip goes a long way for them, they were always very appreciative. read more

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Absolutely terrible house keeping service. Basic necessities like towels, washcloths, tissues, coffee and sweetener, etc not refilled on daily basis. Had to call 4 times to get serviced. Still waiting. Missed my dinner reservation. Still waiting. Again basic necessities not asking for much read more

I never really complain, but if you can stand real clear of this place you should. They will OVERCHARGE, They will make everything a problem, they are super slow. This is NOT a place you want to stay at. There is other places in the area that are a lot better. read more

Stayed for 5 days at Unico with my husband and another couple. I absolutely loved the resort. The decor was absolutely breath taking, all through out the resort, all the details were stunning. The service was excellent, maybe a tad-bit too good. After we first checked in we had our local host give us a tour & break down all the details, then the man that brings your luggage to the room also wanted to give us a tour, had to tell him we already went through all that. But honestly, it wasn't a big deal. The food, delicious! I loved the unico buffet, I'm actually thinking about the fresh salmon tacos they made on the spot for us. I could never get tired of it. We had reservations for each restaurant every night (total of (4) restaurants) & they were all pretty good. No complaints Pools - So relaxing & plenty of them! I was hoping for more floats, but apparently they only bring them out for events. I was looking forward to using a float. They are always kept clean & it's open from 9am-7pm. The swim-up bar was also a favorite. The rooms - Gorgeous, loved the views from the balcony & the bathtub. Highly reccommend read more

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"Unsafe" all inclusive resort. Approximately 650 adult guest with unlimited access to alcohol and never once did we see security walking around. Very unusual and unsafe! Following a couple ugly and glaring incidents management could not produce evidence of any security other than dependency on bar staff and cameras. What a joke. Apparently this is nothing new to this high end resort carving overhead and compromising the safety of both their guest and staff. Management has been schooled on how to lie and deny. There are lots of nice safe resorts to choose from. Unico Riviera Maya is one to avoid. read more

Unico is an experience for all your senses! You are welcomed at the front entrance with cold washcloths scented with fresh herbs that immediately rejuvenate after long travel. As soon as you walk into the lobby the delightful and unique smell of Unico makes you take a deep, relaxing breath. The staff strives to give you personalized service, whether it's a waiter or the pool attendants that will go to great lengths to rearrange the umbrellas so you don't get burnt. The rooms all feature a style of natural materials local to Mexico and have all the comforts to make you feel spoiled. Every evening when we came back from dinner our bed was turned down, little chocolates left on the pillows, and a different but also special scent from the diffuser makes it feel almost better than home. (You can buy these specific essential oils and fragrance in a local hotel shop.) From the poolside food to the upscale evening dinners, every dish was delicious! Unico is also known for its Mixology so its fun to go to the main bar before dinner and have the Mixologists make you special drinks and just watch them at their 'craft'. Unico service aims to ensure you want for nothing. Javier and Rodrigo were our Personal Assistants and they would appear out of nowhere to make sure everything was perfect. Their attention to detail to ensure a great vacation experience was unmatched. I also have to thank the Head Butler for throwing the best Super Bowl party!!! I always use the spa when I vacation and highly recommend the Deluxe hydrotherapy treatment before any of your services. We loved our vacation so much we have already booked our next trip back. This is a smaller, high end resort that fills up fast so plan well in advance to ensure you get the type of room you want. We stayed in a one bedroom Estancia suite and loved the little extra space from a standard room, plus a large patio with both a bathtub in the bathroom and outside. The only thing to be mindful of is that this is not a "party" resort. There is one club but if you're looking for a lot of night life and partying until 2am I recommend Hard Rock Punta Cana instead. For Hubby and I, going back to the room after dinner at night and enjoying the beautiful evenings on our patio was the perfect end to every day. I could go on and on. If you're looking to be pampered with a luxurious experience without the "noise" of large resorts, Unico is where you will feel right at home. read more

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Great hotel, loves the food but wished they had more activities at times that didn't take away from your pool time. Also I wasn't made aware to make reservations for dinner before arrival so each day was a prayer to get a reservation. Fortunately I was able to visit all restaurants except one. I highly recommend recommend asking about reservations for dinner prior to arrival. The pool was great and I enjoyed the music and actives the staff offered to keep guests occupied and active. My room was comfortable and envites the snicker bars and Gatorade placed in room daily. read more

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Highly recommend this resort! I had a small wedding here with about 15 people, and we absolutely loved the décor, pools, drinks, and restaurant options. It's a trek from the airport (90 min) and not close to many outside activities like clubs or shopping, but beautiful enough you won't mind staying at the resort. Food first. Their poolside snack bar is DELICIOUS. The pork tacos, fish tacos, and chicken tenders were top quality and super tasty. If you want a fancier sit-down lunch, 2087 had an incredible menu where I recommend the steak (with delicious mashed potatoes) or salmon. My favorite dinner was Mura House. We did family style and everything I ate was delicious from the flavorful edamame, chicken katsu, sushi, and the shrimp and chicken pad thai was the best I've ever had. You'll never go wanting for delicious food options! The pools had a fun spin class and pool volleyball that were really nice activities to break up the day and get moving a bit. The pools were beautiful, sprawling, lots of chairs available, great temperatures, very clean, but... the service was definitely lacking. The waiters were definitely not as friendly/fun as at other resorts, the food took about 45-75 minutes to arrive (if at all), and the drinks took a solid 30+ minutes to arrive each time as well. With pool bars closed due to Covid this is pretty crummy. Considering a wedding here? Do it! If your group books a good amount of nights, they'll include LOTS of freebies like cake, a private dinner, cocktail hour, bouquets, etc! The bar staff, servers, and wedding coordinator were all top notch and the day turned out so beautiful and well planned! read more

One of the best hotels I've ever seen! Design, service, food - everything is just awesome. Except the beach... you never know if you will be lucky enough to see calm and clean beach, I wasn't, there were a lot of water plants. But it's not a big deal, the pools are great and there are a lot of other things to do. At least you can always ask something tasty in the bar ;) strongly recommend to ask for something with mescal and passion 5/5 My husband and I visited in Sep for his 40th birthday the UNICO resort and we thoroughly enjoyed our experience. The service, the finishings, the furniture, the atmosphere, the pools... it was all wonderful. This was our first all-inclusive experience, and it was beyond what we could have thought. The food was great. The atmosphere was amazing. The room was a perfect mix of comfort and luxury. The service was almost too kind, if that is even possible. It was great having a local host to help organize our dinner reservations and events we wished to attend. The hotel has app (which was handy to have) were you can schedule room service, housekeeping, turn down service or talk with the concierge. Daytime pool partys were amazing with all the guests entertainment, top notch dj and bottle service. All of the resort resturants were amazing with top notch service, food and drinks. Our favorite resturant was Mura House, chef was amazing and service was impeccable. We met amazing guests at the resort that we connected with for longtime travel friends and have a experience we will never forget. Multiple guests we met had been to the resort before because its just that awesome. Only downside was the nightlife there is only one club and pretty small but most guests were too drunk from the day partys to make it out at night. Every employee is super friendly. They are incredibly accommodating -I don't think we heard the word NO the entire trip. read more

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Yucky stuff first. This is a 90-minute drive from Cancun airport. After a six-hour flight, we were bombarded with 'choose a scent' for your room. I had a few communications via e-mail, noting that we would be there over the Christmas holidays and my birthday; I requested a room on the fourth or fifth floor after reading reviews on this site. As a former corporate travel agent, I understand a 'specific' room might not be available. However, I find it difficult to believe that there were NO rooms available on either the fourth or fifth floor and it was not until 4 PM the next day our 'new' room was ready. By the way, the best room (#4512) for us. The resort was at less than 50% capacity. · No instructions on how to operate the thermostat, it was a constant 'hit a button' and hope it works. · The television channels are very sparse. Plenty of sports channels, however, no HBO or other premium channels. No closed captioning. · The Nespresso coffee offerings were Strong, Stronger, and Curl-Your-Hair! If you're a tea-drinker, not sure of your options. The seating in the lobby and Balam Bar is not accommodating for anyone over 40, over 6' or overweight. They are so low-to-the-ground and the leather sling chairs aren't comfortable for anyone. Watching their Legendary assistants (timeshare salespeople) making their pitch while hunched over the lobby tables to communicate was actually sad. · The paper bags used at Inez (Cafe/pastry shop) constantly came apart while transporting food. There's a perhaps 5' empty space against their wall which I think would be a great spot for a 'free library' (take a book/leave a book). · I never saw a menu for wine offerings at any restaurant. House red or white. If you're looking for more variety, they do have some wines at an additional cost. · Not offering sake for sipping at Mura House (Japanese) seemed odd. I did discover a 'sake menu' however, the prices were over-the-top and our favorite (Jumani/Ginjo) wasn't offered. BTW, Angel is the manager. He made it a point to walk out and greet us whenever we passed Mura House. On our last night, we opted for the hibachi. After the meal, Angel brought me a friend ice cream dessert with a Happy Birthday candle! · Cueva Siete (Mexican) was very noisy. The music overpowering the conversation. Our ceiling light reflected onto the glass of a framed print. We only ate there once. · The NYE dinner show was over-the-top. Decorations, food, entertainment. all set in a stunning space through a garden. Reservations were required. We were told the garden would be open at 6 PM and were turned away and told it would be 6:30 PM. In fact, less than 50% of tables were occupied by 8:00 PM and no appetizers were offered. I asked a server for some bread to absorb the alcohol. The 'salad' consisted of a few greens chopped - no tomatoes, garnish, croutons, etc. My salmon was perfect.  · While the performers were first-rate, I might have spellchecked the various platitudes displayed on the projection screen beforehand ("Don't let little THIGS, etc.")! Photos of the property or of Cancun may be more interesting and colorful. Guest are assigned a ' Local Host' for their duration. Arturo was simply amazing! When you're instructing 'local host' candidates, Arturo would be the standard-bearer. We were guests for two weeks over Christmas. I mentioned my mattress seemed 'lumpy' - (perhaps all hotels should have a policy where mattresses are rotated and flipped twice-a-year)? Arturo arranged for our mattresses flipped and rotated. I asked how to procure a different pillow and Arturo brought me the perfect size. I lamented, while sitting by a pool, that my one-week-old iPhone 11 wouldn't keep a connection and I was so frustrated. Arturo asked if he could take my phone and charger and check it out. Ten minutes later, "I've got some good news and bad news. The bad news - your phone is fine, bad news, it's your connecting cable; good news, we have one available in our gift shop, would you like me to purchase one for you"? Done and done.  He was what a Major Domo should be: prompt, courteous, efficient, and non-cloying. There is a hand-drawn postcard that is a map of sorts. Not at all helpful. I was sad to discover the Escondido pool (adjacent/behind 20 87) after a week. We took the Tulum/Lagoon tour consisting of going to a 'pharmacopeia' which was teeming with vendors selling most anything. Our guide gave us a little sticker with his name; he gets a cut of whatever is purchased. This is an outside agency affiliated with many other resorts in the area. I did purchase a silver and opal ring ($200 USD down from $500) and I love it. I took the Zipline Express tour. Hilarious to find WiFi in the middle of a jungle. I did it. Over 70 and ziplined for my birthday! Oh, Yeah! Stop one of the falconers and gently pet a falcon. The falcons are used to keep the blackbirds at bay. read more

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WARNING THIS PLACE IS UNSAFE. Be careful. We had a very scary situation. We got drugged, and we were given altered alcohol. Tampered drinks that made us very sick. We lost consciousness of ourselves. We were in danger. We were lucky that one of us was completely sober and was able to care for the rest of our group. They made it seem like we had no control of responsibility for our drinking. That was not the case. We lost consciousness in a period of 3.5 hours. That is just so wrong. We could have died. Be careful read more

Wow! This place was amazing. From the check in process, to all the services that were provided, the staff, and the check out process. It was 5 star all the way. We took advantage of the gym which offered personal training sessions and different classes from yoga to spin to weights and step. The spa was wonderful. I highly recommend the hydrotherapy session. I had a really nice facial and couples massage. The salon offers manicures and pedicures and all the hair services. The food. I don't even know where to start. They have 5 restaurants and we ate at all of them. My favorites were the Italian and Mexican. The bars around the pool were staffed with friendly funny people that kept the alcohol flowing. I can't wait to go back here. Oh, and upgrade your room to the swim up pool. You can thank me later. read more

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The buildings, decor, rooms and lounges are done very well. The pools were convenient. I was incredibly impressed with our suite. The food for the most part was delicious (not overwhelmed with the breakfast buffet but the ceviches and dinners were good). The only issue that I had with the resort that would prevent me from returning was the service. Our personal concierge, Laura, was bothersome and kept interrupting our vacation with upselling tactics and etc. The one time we needed her assistance with the transport to the airport, she was not helpful. Most of the wait staff and bartenders looked annoyed to be there, which is a shame because we did enjoy everything else. read more

We came here for our Honeymoon and did not know what to expect since it is fairly new! This place was exactly what we needed and wanted and knocked our socks off! We have already booked again for next year! They pay attention to every single detail! They have the formula, less is more and quality over quantity! You must do the spa and the hydra therapy! Simply amazing! Massages even more amazing! The food at any of the locations was FANTASTIC!!! Italian was our favorite and their steak is a must! The food by the pool such as tacos and freshly made pizza was excellent! Even the room service food was stellar!!! I know!!! Lol! A must for couples and groups looking to relax, be pampered, and a little bit of turn up! read more

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Great hotel staff, food, & fun! We loved our stay! Lucho the hotel mascot was a neat sight through the stay also. A new favorite place to go! We have stayed at a lot of resorts! This one did not disappoint! read more

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Absolutely beautiful. 1st time here and loved it. I have been to other resorts and I love this one. Smaller in size which is great but yet plenty of room to have fun. Night life doesn't have a ton of choices but still had a great time. Food very good and the service is amazing. I would definitely recommend this adult only resort. read more

Único Hotel - Hotels Near Me - Solidaridad, ROO

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Five star from arrival and then FIVE star throughout. It's very relaxing. This is not a party resort, but a place to go to get away from stress. This resort is upscale with beautiful grounds. There are lots of places for people to sit, around the pool and elsewhere. The employees are great. Nice spa jacuzzi on the balconies. The rooms all have safes, irons to take out wrinkles, and mini-bars stocked with soda, Mexican beer, and free snacks. The TV has a great selection of channels. I at first thought, hey, no full sized mirror, but it is on the inside of the bathroom door. Wonderful toiletries. We are here for Valentines Day, what a treat! Roses for all the ladies at every restaurant. Oh, and when we checked in, we didn't have to stand and wait at a counter. Refreshing welcome drink, escorted to a plush couch, the hotel rep comes to you on the couch. There is a tray of four scented candles the check-in rep brings to you, smell the one you like and that is the scent you will get in your room daily. Ahhhhh, turn down at night: nice small box of Ferro Rochna chocolates for Valentines Day. Nice touch Único! read more

This is a review of the Mura House restaurant within Unico Mura House was excellent. We are so glad we got a reservation here the first night of our stay because we have now scheduled several more visits during our week. Mario has been our server for the first two visits and he was excellent. On our 2nd visit he remembered that my partner was gluten free and promptly accommodated with gf soy sauce and helped us customize gf options. We have tried several sushi rolls, appetizers, and entries-all of which have been excellent. read more

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We've stayed at many all inclusive resorts and this has had the worse service by far. I read all the reviews and was excited to try something outside of a sandals resort and have been really disappointed. Regardless of tips, service is spotty at best. Doesn't matter what bar. We had great service at unico 2087 grill one night but that has been the exception. The food has been okay. Hibachi was silent. I mean not entertaining at all. I've never seen anything like it. I won't return and wouldn't recommend. Positive shout out to our host Alex, water aerobics and the silent party. read more

If I could provide zero stars I would, unico is an embarrassment to hotels. Dirty rooms, cigarette bugs on balcony, curtains with holes, black stained sheets. They provide intake forms for your requests for time of housekeeping, pillow styles, and other odds and ends. Only for them to completely ignore this information. Our first full day onsite, staff entered our room without knocking at 830am waking us up, intake form requested after 11am. To which we said come back, hotel staff calls our room at 9am again waking us up. We requested to not be disturbed until after 11am every day thereout. 645 pm we had a do not disturb ball on the staff entered again for turn down. When asked not to enter before 8pm. There are people offering drugs on the beach, pool doesn't have towels, no ice buckets, hardly any staff for pool requests. pools are freezing, no heaters App they tell you to download doesn't work. Confirmed multiple times with 3 departments 11am and 8pm and every day they failed to do so. Gustavo Hinojosa is the guest service manager does absolutely nothing to rectify anything. But tell you it's your perspective that their staff doesn't listen to simple requests. Sad because the food on property is good but that is about all you get here. Skip this hotel for your own good. Management sucks at their job, a terrible job does nothing, comped a massage that was mediocre at best. Save your money and sanity!!!! read more

On 10/27/2021 I changed my reservation to a different room at Unico which resulted in a $260 credit for a stay in early January. After numerous calls, I have still not received the money owed to me. Have even taken the trip and returned from Mexico. Be VERY careful when giving this company your money. Otherwise cleanliness was good, staff very accommodating. Food maybe 3 and a half stars. read more

Unico is advertised as a 5 star resort with luxury rooms and amenities and we mostly found this to be true, however there were also some issues we had during our stay that led us to believe otherwise and will ultimately prevent us from staying again or recommending to others. Our shower was horribly leaking not into the bathroom area but into the entrance hallway - it was a mess. We texted our concierge about it and he said he would have someone take a look at it the next day, but no one ever came. We go on vacation to NOT worry about things and relax and now we have this maintenance issue looming and putting a damper on our stay. This isn't something of luxury, luxury service would mean it was either remedied immediately or we would have been moved to another room or even offering us some kind of spa services would have been something of luxury. We also had a big chunk of our swim up pool fall into the water as we were swimming trying to relax, just showing us the state of decay some areas are already experiencing. We saw pieces of the big pool perimeter wall missing as well. And lastly...unfortunately we had multiple issues, our fridge stopped working during our stay. We dealt with the bathroom issue, since no one helped or fixed it or addressed the problem, by expediting our showers so as to not have a giant puddle of water we are walking around in. Upon check out, we tell the front desk about our negative experience and get nothing in return, all we get is "please call this number, I have no power to do anything". Not 5 star service at all. So disappointing, as this was our first time staying at Unico hoping for an amazing time, just to be let down. read more

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Awesome resort, upscale for an all- inclusive. Newly constructed resort, ADULTS only. Offers many amenities, beautiful beach area and many areas around two pools to enjoy. High level of service and delectable food!! Rooms are well appointed and almost everyone has an ocean view!! Many on lower ( first) level have a swim up room. Highly recommended!! Staff was very willing to please and made our stay very enjoyable. read more

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Unico was beautiful and we had a lovely time, it's just not what I would have expected for all that they boast on their website. I did not find it to be any more inclusive than any other all inclusive resort that I stayed at. Not sure that I would go again. read more

The hotel looks cool in pictures... service is a hit and miss. Food... it's nasty. Everything is bland. Looks good tastes horrible. We tried all the restaurants, all house liquor. No decent alcohol. Save your money and book elsewhere. read more

I have stayed here twice for company retreats. This is a 5 star place. Each time I've stayed here I have been so impressed with the staff and the service here. This is an adult only all inclusive resort that goes above and beyond. All of your food and drinks are included which takes away the stress and helps you relax. They have 4 restaurants ranging from a steakhouse, Japanese grill, Italian, and of course Mexican. Each restaurant serves quality food as well. Unico is a fairly new resort and it shows. The architecture is beautiful and the rooms are just wonderful. The first floor rooms all have a river you can walk into from your room and the floors above have large jacuzzis on the balcony. Maybe the nicest hotel I've ever been to. You will also be impressed with the staff. They have a large staff that waits on you hand and foot and they do it with a smile. It seems like the staff is always cleaning and always maintaining this places excellence. Bravo Unico, keep it up! Overall, this place is magical. I would recommend this place for a company retreat, wedding or just a vacation with your significant other. This place is a must go! read more

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Alberto the local host- good luck with him. Takes roughly 2-3 hours to respond. Overall great experience but the "local host" is essentially useless. read more

The property is beatiful and well kept. The rooms are nice with very comfortable beds. We had a room with the swim up pool and it was fantastic. Staff is curtious and friendly. I loved having a personal concierge helping out with reservations and any needs (thank you Eli). There is also good number of restaurants with different kinds of cousine. My favorite was Mi Carisa (italian) and Mura House (japanese). Overall very good food but at times under seasoned. I do wish they had a taco cart by the pool. There are a couple of shop in the hotel (clothes, chocolate, liquor, souvenirs) but everything is overly priced. This is a great hotel for couples would definitely come back. read more

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The room was incredible, the food was better than we expected! The staff were so friendly and would accommodate us for almost anything! The one down side which isn't really the resorts fault, was the beach was filled with seaweed and you are not able to enjoy the sand. Over all the experience was great! read more

Único Hotel - The quiet pool was great! We went there almost every day. - Hotels Near Me - Solidaridad, ROO

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Let me just say they passed all my expectations. I came here for my birthday and I communicated with them via email all the way up until I arrived. They picked me and my best friend up from the airport, the staff was extremely caring and kind. It was a smooth ride to the hotel through their shuttle service. Once we arrived, they whisked us in right away and gave us drinks, fresh towels and sat us down to welcome us. The lobby was buzzing and absolutely breathtaking. Everyone was so kind, I honestly cannot say that enough. Check in was swift, we must have waited all of 10 minutes before we made it up to our rooms which blew us away. It was very clean, luxurious and beautiful. We stayed on the top floor with a balcony and Jacuzzi. We made reservations that night and ended up by the pool, sipping drinks for the pool bar. I fell asleep outside, they have a quiet zone area where the noise is very low and I appreciated that relaxing environment. When it came time for us to go to dinner, we went to the Italian restaurant the first night and it was my favorite! We tried all the desserts and our waiter was happy to get it for us. They are such hard working people and smile at you every chance they get. At night we visited the on site lounge located on the first floor which was very fun, I liked the music and the waitress took great care of us. I swear to you, you will not lift one finger while you're here. When me and my bestie made our way back, we were welcomed by a clean room, fresh snacks and our beds made. It was just paradise while we were there. Seriously I could keep going and going but we spent six days here and we didn't want to leave. Oh another thing, our host gave us complimentary spa passes because he messed up one of our excursion trips, he was very kind, Javier, he also left a rose on my bed when it was my birthday and also got me a pinata with Mexican candy lol, so sweet. I appreciated him. When it was time to check out, the process was also swift. 20 minutes tops and we were headed back to the airport. I recommend this place to anyone looking for a calm, relaxing environment. It would be wonderful for a honeymoon. It's not a loud place filled with all night partying sorry, it's not the Hard Rock but it will fulfill all expectations! Thank you Unico! read more

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Absolutely worst all inclusive didn't incorporate the beach into the resort substandard service, food quality limited top shelf liquor most was not included, no liquor in the room even after customizing your room, main two pools were called people stew over 95 degrees temperature, had to refill own water, wine, went to outdoor bar to get own drinks because the waiters had no training to serve, brought everything out at once holding plates to eat from. Pool waiters and staff didn't refill drinks nor bring fresh towels or pickup the used towels to free up more lounge chairs. For the membership don't waste your time prices range from $2,200.00 to $22,000. All the members were sitting right next to us commoner's at the pools and restaurants. Massages were well over priced $810.00 for a 80 min coupes massage which they rushed you right into the room and rushed you out the door to leave could not enjoy the spa amenities. 4 out of 8 people got severely sick with food poisoning where a doctor was offered to the room. Room service took up to an hour. Room service a alcohol was only allowed for 4 shots per service. The Unico luxury private transportation had no air conditioning, over 15 minutes late. Drove an hour and 45 minutes with windows down in 95 degree temperatures. Would never recommend! read more

I give this hotel a 2 rating mainly for the event/wedding planning services. Initially, we were very excited to have our wedding at this resort. We reached out to wedding planning services and put down our initial deposit back in April 2023 And set a date for our wedding for March 23, 2024. 3 to 4 months later, we received an email from the wedding group department saying that we need to change our wedding date as there was no room block set aside for our wedding. We were very disappointed with this news. We had already sent out our save the dates (150) prior and guests have already been planning their travel. We had tried working with their team to keep our date, but they were not accommodating whatsoever. We even had called the front desk and asked what their availability was for that week and in fact were rooms available. We thought they would be able to set aside those rooms for our wedding since we had already put down our deposit months prior but they would not accommodate. We were working specifically with Lourdes in the wedding groups department, very unprofessional. This whole process was very discouraging for us, especially when you're planning your wedding and put a bad taste in our mouth. We thought, if they are treating us this way through the process, how are they going to treat us through the wedding planning process? We had no choice but to, search for other venue options for a better experience. Not only that, but their communication was very slow and I think there must be a disconnect between the planners and group bookings department. It's very unfortunate that we had this experience and I think this hotel perceives as a higher end experience, but that is definitely not what we had. They didn't give us back our deposit after all of that. I'm very happy that we stepped away from this wedding venue to avoid any other situations like this. We ended up booking our wedding at the Hilton Tulum and had the most perfect experience (highly recommend). read more

The worst food I have had at an all inclusive in Mexico!!! Bland and it felt like the staff didn't want to serve you........even if tipped! The alcohol tasted watered down and the breakfast place was soooo strict about eating times! The people assisting with dinner reservations were not helpful at all! And accordion shades on the bathrooms...........no thank you! Do not recommend this hotel! read more

This place was okay. A little worse for wear, but okay. Until I needed bandaids. I had to go to a little store on the property. Where I found bandaids for $20 for 20 bandaids. That was a little exploitive, but I needed them. Then, the guy at the store asked if I needed anything else, and I said "no." Then he suggests a little bottle of Banana Boat, which I thought might cost about $5.00. So, I said okay. Well as I was signing the receipt, I saw he charged me $17.00 for a small bottle of Banana Boat Aloe. I was shocked that this small purchase cost me $37.00. I didn't need it, and I went back . The guy says all sales are final. I went to the front desk and told them what had happened. They called the guy who said I could bring the stuff back, but couldn't get a refund. He said I could buy some other shit that I neither wanted nor needed. This all pisses me off. I only do business with people who have integrity. This little issue really changed my mind about this place. read more

We've been through quite a few adult all inclusive & this one is by far the only one I would NOT return to. -- The main pools will range from 90-95 degrees making it unbearable during hot parts of the day, the only saving grace was the hangover pool but the downfall with that is you have to be quite, no music, just not a vibe. -- The bars we're constantly under stocked so getting what you actually want to drink you'll get a 2/10 chance. Same applies to the restaurants, if you don't have early reservations I guarantee they'll be out of most entrees/appetizers. Also the food is absolutely sub par, nothing to write home about. & the sushi place made me sick for a full 24 hours to where they offered to bring a doctor to our room to see me, this was from eating the Philadelphia roll at the sushi restaurant. & there were 2 other people in my group who got sick off the same roll. On a side note, we also had to refill our own water & wine multiple times throughout the week. -- Pool staff was inadequate, very poor time management, did not keep the pool area clean, no towel pick up when people would obviously leave therefore leaving no room for other people to enjoy seats or pool. -- If we didn't ask about the ocean, you weren't gonna find it. It is not incorporated into the resort at all, so the ocean view rooms you get a poor look of the ocean. -- Do not go through the sales pitch, waste of time, no information on what you're actually getting, & the prices in which they are asking is just joke money for only having 2 Unico locations. -- We also did not get our custom cocktail to the room like promised at check in but everyone else in our group did & they did nothing to remedy it. -- All amenities are extremely overpriced unless you have credit with the hotel & just weren't the best either. -- The rooms were okay, nothing fantastic, really hard beds. Room service always took upwards of 1-2 hours if you don't order it ahead of time & the room service menu is very limited depending on when you order. -- Our ride back to the airport which we ordered through Único had no AC... no ac in the middle of summer in the middle of the day? I was completely overheated by the time we got to the Cancun airport an hour & half later. Just over all, we're not going back. One a bright now, Pascual - you're a gem! read more

This resort is AMAZING! Everyone here is super friendly, the resort is clean, quiet. Definitely a resort to go if you just want to relax. The host was nice enough to upgrade my room with a balcony tub and an swim up pool afterwards so I was able to experience the tub and swim up pool. The app is great, where you can order food, extra supplies needed for the room. The food especially the tacos are amazing!!! The host was amazing and made reservations for us for all the restaurants. The service here is amazing and you can do everything by the phone and they'll bring it right to you. Will definitely love to come back again! read more

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