Justin consistently exceeds expectations in delivering outstanding customer service to his clients…read more He listens attentively to their requirements, helps them identify the most suitable vehicles within their monthly budget, and presents various options. Justin remains readily available to address any inquiries at any time. He facilitated the title transfer process for my vehicle with ease, providing all essential information. I have complete confidence in Justin's expertise and support. I highly recommend Apple Leasing and Justin G. for their exceptional service.

I just switched into my second car with Apple Leasing- and I've been extremely happy. Justin…read moreGleichowski is a great leasing agent to with. He's super friendly, worked quickly to get me the car I really wanted, and clearly takes his job seriously. I highly recommend leasing with him.

I was looking to pay off a used car for my daughter whom is a full time college student…read more Understanding that buying a used car comes with risks, I asked for a vehicle no less than 2015, and less than 100,000 miles. I always ask for a printed copy of the Carfax, & I take pictures of the VIN # from the vehicles dashboard AND the drivers side on the door frame to make sure they all match AND I get the accurate Carfax & inspection letter for the vehicle I inquired about. It was a frustrating process as there was a lot of inconsistency with the information we were given about the vehicles. 2 out of 7 used dealers in the Austin area were the only ones that were ethical, professional, patient and not deceitful. This is not 1 of the good places. We inquired on a 2019 Nissan Sentra at this location, but felt that we were not being taken seriously by the man assisting us, Iman. I asked for a printed copy of the Carfax & inspection, & took it home telling him we'll return to test drive it because it was getting late & I had to get back south. At home, I saw that the VIN # that I took of the car's dashboard was not matching the paper work (Carfax & inspection). It belong to another car of the same year, make & model, but different VIN number!!!! SUPER SHADY!!!!!! Again, understand risk for buying a used car, it's up to the customer (me) to look at red flags, like this major red flag!! We did end up buying the best option available with the least shady actions from the owner/seller at a local used car dealer off N Lamar. I DONT recommend this location!!

I recently had the incredible opportunity to purchase a vehicle from Apple Lease Returns, and the…read moreexperience was nothing short of spectacular. From the moment I found the exact make and model I was dreaming of on their website, I knew I had to act fast. Calling them up, I was immediately greeted by Duane, whose friendliness and personable approach instantly put me at ease. This being my first time buying from a dealership, I had my reservations, but Duane made the entire process feel straightforward and honest. What heightened my sense of urgency was hearing through the grapevine that someone else was interested in the same vehicle but wasn't ready to make the purchase. Knowing this, I felt an immediate push to secure the vehicle that very day. This sense of competition added an extra layer of excitement and determination to my car buying journey. The excitement to see the car in person drove me to make a 40-minute trip north, and it was worth every second. Upon arrival, my decision was cemented - I had to have that car that day. What impressed me the most was the transparency with which Duane presented my financing options, a refreshing change from the usual sales tactics. During the inevitable wait for bank feedback, Janie's thoughtfulness in offering snacks and water was a small but significant gesture that made the experience more comfortable. Then, Juan took over to discuss the next steps, insurance, and warranty details with such clarity and openness, it reassured me I was making the right decision. Despite the dealership nearing closing time, and my needing to manage logistical hurdles to drop off my mom's car and return, Janie and Juan assured me they'd wait, no matter how long it took. This level of commitment and understanding from a dealership was unexpected and deeply appreciated. My mom, too, was delighted by the kindness and professionalism shown by Janie over the phone. Finalizing the paperwork was smooth, filled with friendly banter and laughter with Juan, marking a perfect end to the day. I can't express enough gratitude towards Apple Leasing for their genuine approach, making sure their customers are not only satisfied but also well-informed and comfortable throughout the entire process. Their willingness to go the extra mile, ensuring we didn't have to juggle multiple cars home, was the cherry on top of an already fantastic experience. This was by far the most comfortable and reassuring dealership experience I've ever had. It's why I've never made a purchase until now, as most dealerships in the past seemed shady. I highly recommend Apple Lease Returns to anyone looking for a seamless, honest car buying journey. I'm over the moon with my Q50 and only wish I could personally thank everyone at the dealership one more time for their incredible service and support.

Purchased a Ram Limited from Juan at Apple Lease Returns and I am very pleased with the experience…read more The price of the vehicle was very fair. They delivered the vehicle to me in the exact condition that they promised. This was a pleasant experience and I love my truck. Finance rates were also competitive.

I'm back at Audi because my car feels like it's riding uneven. After buying two tires recently I…read morewas just overly cautious. Terry, my service advisor, asked if a tire alert light had come on. I've responded no. He checked my tire pressure and everything was fine. It's always better to be safe than sorry. It's says a good day when you go into Audi North Austin and there are no issues...especially when there is no costs.

My wife's Q5 went into limp mode with a 1500 rpm limit in Blanco, Texas July 7th. We live in the…read moreDFW area and Sewell Audi of McKinney is our dealership but Audi warranty would only cover towing to nearby dealerships and North Austin Audi was the furthest north we could go so we chose there. Big mistake. They assured us the problem was fixed though on the video sent by the mechanic he sounded doubtful that there was anything really wrong, just commenting on the throttle body "may be a little dirty" but "don't really see anything wrong with the car." They didn't even test drive it initially because of construction near the dealership? WTF. I work 24 hour shifts and my wife had to rent a car and drive 200 miles to Austin and made it to Waco before the exact same problem started again. Thank goodness it was at least in a town. Once again we had to have it towed but this time to a hopefully competent dealership with Sewell in McKinney. This vehicle has had all routine servicing and has 66k miles so this issue is clearly on Audi, not owner neglect. If you're going to sell cars that are this unreliable you damned well better know how to service them. We are done with Audi forever and I wouldn't let North Austin Audi put air in my bike tire. Do better.

10/10 experience! I almost let the reviews scare me away, but I'm so glad I didn't because this…read moreended up being one of the easiest car-buying experiences I've ever had. They let me test drive as many vehicles as I wanted, and not once did I feel pressured into buying anything. While I was deciding, they kept me stocked with water and candy, which honestly is never a bad strategy. Once I found the one, they worked with me to get an amazing deal. After all the paperwork was finished, they detailed the vehicle before I drove it home, and I mean detailed. Every inch of that car was spotless. The interior was sparkling, the engine bay looked brand new, and it honestly felt like I was driving off in a fresh-out-of-the-wrapper vehicle. Overall, an awesome experience from start to finish. If you're on the fence because of some reviews like I was, I'd say go see for yourself. I'll definitely be recommending this dealership to my family and friends!

DO NOT BUY FROM HERE!!! We bought a 2015 Volkswagen Jetta…read moreTDI in July for my sons first car. It is now October with issues starting in September. The vehicle was not serviced prior to the sell. The fuel filter was trashed with rust sediment in it. This believed to blowing the fuel pump and sensors. Battery died within a month. I get that it was sold "as is", but I have been calling for at least month trying to get service records or them to work with me in anyway possible and the owner will not return my calls. I feel like they took complete advantage of me as a women and single mom. They didn't even tell us that because it was a diesel that it needed the exhaust fluid that was also not filled. They didn't walk us through the car at all. I am now over $1,000 into repairs and we have only had the car 2.5 months before the issues started. Buyer be warned!!

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

Keyosha did an amazing job at educating me throughout the entire process from picking out multiple…read morevehicles that meet my requirements to reviewing the numbers, next step processes like reserving the car of my interest until I was really to make the final decision! Completing the final paperwork was easy and again all the logistics were explained to me prior to signing and any questions I had were answered.

Typical used car salesmen. They'll cheat a new family out of all their money and ruin their credit…read morescore while their at it by setting up predatory deals in which they know the car will be repo'd. They appeal to the desperate and take advantage of the reasons said person is desperate just to make a commission check.

We bought our third Acura from North Austin Acura dealership yesterday. Nicole was awesome, she…read moremade the transaction smooth, easy and was able to offer the best trade in!! Nicole is THE BEST!!

As far as dealerships go, this place is pretty solid. Plenty of inventory, great sales staff and…read morethe guys in the service area have been top notch. My only knock on this location is the facility itself. It feels like going back in time and doesn't match the quality you would expect given the price point on the vehicles.