Lilly at the front deal was so nice and welcoming. everyone was nice and welcoming didn't find a car but experimce was nice

Where to start, I traded in my truck back 2023 for the truck I drive now I have had a miserable experience dealing with the staff at this dealership. My truck is sitting below 90k miles and it's been in there twice now for lifters and a dozen other visits concerning the safety of this truck. After the negligence from the service department and saying they were going to fix it but they did not, and the other concerns I had and they just waived it off and sent me on my way. The biggest problem I've had was the sales representative and manager. They failed to look up my account information and tried charging me $5000 for the second time my lifters failed, as I was getting pushed to buy a new vehicle they finally said "oh yeah you have a warranty" . After being pushed relentlessly to buy a BRAND NEW vehicle which was WAY out of my price range and my wife getting insulted from the one sales representative stating "does it really matter to her what she drives?" I am disgusted, disappointed, and angry with the people who work there. Never again would I service or purchase a vehicle from these guys again. read more

05/25 we purchased from Cochran Robinson for the 1st time because they had the car we were looking for. Sadly 5 months later we've repeatedly left messages to sales and service depts. and cannot get a call back for the new Acadia we purchased. We still need blackout emblems already paid for, and an appointment to have a malfunctioning sunroof fixed that's stuck in the open position. Wanted to also purchase cross-rail add-ons and still waiting for a quote -- you'd think they'd like to make more money? Deplorable customer relations. We can't even drive this car safely with a stuck sunroof. So upset read more

Don't know why everyone is giving them 1 star I bought 2 cars there no problem. Around 2019 bought a used 2014 escape 65k miles at 78k torque converter in the transmission went took several months to fix was covered under warranty got loaner. Then last year was almost paid off. Went back bought a brand new 2024 Buick encore GX no issues told them what I was looking for and price range. Wasn't in there long got deal done. Steve and Tyrese sold me car. read more

I did traded with my jeep 2011, I was making sure I have everything to covered to have power steel cover and everything else, so I trades from my jeep to jeep 2019, I love it! After 2 month later, I found out that never put to approved all my coverage (warranty) i didnt know what it called. I traded jeep patriot 2011 into 2019, and ending up with no warranty coverage. I literally thought i have all coverage. I am Deaf with disabilities, I do struggling to read. But unfortunately they literally took advantage of me. And they never explained to me about warranty when I said. clearly will I get coverage for my power steel wheel, they said yes yes. Before I signed everything. They tricked me! I feel sad how dare they tricked disabilities people! read more

I love to discuss the issues but two months nobody's willing to call me back after leaving messages via text and voice messages no response seems to be your m o. read more

I supposed I should have looked at the reviews on this dealership before purchasing a vehicle from them. My boyfriend thought he found a good deal after speaking to their salesman, however, we've been lied to this entire time. After being told that work would be done on the truck, the salesman stopped responding to our phone calls and no one else seemed willing to help. After months of waiting and unhappy with the purchase, we finally had an appointment to have work completed. The truck was left at the dealership for a week and we received a phone call to come pick it up because it's "ready for pickup". A 45min drive later... we arrive at the dealership to find out that not all of the work was completed so we had to leave once again without our vehicle and return several hours later. I highly suggest making sure the vehicle you may be interested in is fully finished and ready to be taken off the lot BEFORE purchasing it. This dealership is not truthful, unreliable, unorganized, and an overall DISAPPOINTMENT. read more

I am surprised by the bad reviews on yelp. My husband bought his truck from this dealership & we had a positive experience. We have been back several time after purchase for service and never had any issues. The salesman and service technicians are all friendly. The dealership itself is pretty nice and I'd say their prices are competitive. They had a large inventory of vehicles. I would recommend #1 Cochran. It is easy to find as well. read more

Consumers please read as this is your fair warning: when you go through the online buying process, the last step in the system, hard stops you into having to chose an expensive policy. These up sell policies make a ton of money for the dealer, but is very expensive for the consumer. This policy covers rim damage, etc. Here is the rub: if you don't pick a policy, you don't get the car. In my case I opted out of any policy and was paying cash. Well guess what, the dealer makes a smaller margin on the car sale, and the real money is made at closing and on the financing. The dealer has been lowering the list price of the car, in hopes to bait and switch a sucker. I thought these bait and switch pricing tactics ended years ago, but apparently not. I ended up buying another car for cash at a different dealer and was very glad I did. read more

I would like to share my experience with this dealership. I was in contact with Eric the sales manager prior to taking a 5 hour regrettable drive to go pick up a potential pick up truck. A day before arriving I was then in contact with Tyrese from sales and wanted to make sure everything was going to be ready for when I arrived. Upon arrival we found out the truck was used by someone from the dealership for the past two months while being at the dealership. The mileage was not accurate from the online description. Within two months, there was almost 2K miles put on the truck. Ontop of that, the interior and exterior of the truck was filthy. There were crumbs all over and in the cup holder, bird poop all over, and the rims had rash (salt) damage. The tires were not for that truck, they were low profile which is not for an off road truck. This cannot go unnoticed at this dealership. I took a 10 hour total trip with my wife and our pup and had to fill up twice. Not only did I waste my Saturday, time and money, the sales manager Eric shrugged it off and just said sorry. We feel like were deceived and baited to make this drive to get the truck that turned to out to be not the truck as advertised. read more

This facility is a Hummer service center. I have a 1999 hummer H1. I had it down for service in October 2022, I wanted to get an alignment. They said I needed ball joints in the front, a Pitman arm and idler arm. They couldn't get the ball joints but they told me if I buy the parts they will put them on. My front wheel was bent. I purchased a new wheel and tire that I purchased another wheel and valvestem for the passenger side. I dropped it off for service on November 27, 2022. I could not reach anyone I kept calling and when I got home from traveling for work I drove down in mid December and I saw the hummer was in the same spot with two flat tires. I had to travel for work again and I came back on January 10. The hummer was still in the same spot with two flat tires. I got a hold of a call-center for Cochran and all of a sudden the service advisor finally calls me back that Monday. He said it would be in that following Wednesday for the repairs. I travel for work again came home at the end of January, the hummer is by the garage, but nothing has been done to it. I sent multiple emails and made multiple phone calls to my advisor. Tim with no response. After another round of traveling for work I arrive in the beginning seven days of February. The hummer is parked down in the EV lot. No one had done anything to it. I went down the next day with my father and picked it up and they said oh a part that you ordered just came in today. I have tracking that part came in seven days ago. I have never seen a dealer that didn't want money and my money is just as good as anybody's. If you didn't want to fix this thing, just tell me. So after 82 days, the Hummer came back I had the ball joints tested by my normal mechanic who is great. He just doesn't have the equipment to align this vehicle, but he can test the ball joints. After his analysis, ball joints are fine and so are the rest of the steering components. What a scam Cochran Buick is. Pathetic. read more

I would have given them zero stars if I could have. The first bad experience with #1 Cochran was in the 90s when my mother went to purchase a GMC Suburban due to our growing family. The salesman refused to talk to her or sell her anything without her husband present. It was the 90s, and we're not talkin' the 1890s. We decided to give them another chance because some time had passed when we were looking for a new car this year. We called ahead to ask if they had any red Cadillac Escalades, because we were likely going to be driving the car off the lot that day. They said yes, so we drove the 30 minutes to get to the dealership. Not only did they not have a red Escalade, we sat and waited as they went to "get the car." They tried to push some other vehicle on us that we didn't want and we ended up leaving very irritated. Avoid this sorry excuse for a car dealership. These people are disrespectful, sleezy scammers. read more

Bought a new truck and was lied to from the start. The GM Dale Taylor is very good at saying one thing and then never following up and seeing things through. He swore to me that they'd only go to one bank for my financing so I wouldn't have a ton of inquiries on my credit report but they did them all anyways. He promised to have my tailgate fixed after I took the truck back in and showed him where the bed liner was rubbing off the paint off the tailgate, and he never follow through on that either. When I complained that the crappy pin striping they add to and then overcharge you on on all of their vehicles was pealing off after just a month, they failed to fix that too after saying they would. This place SUCKS. All they care about is the sale, not YOU! read more

When our Buick Enclave was rear ended, the contracted tow truck driver wanted to take it to his shop. Instead I used my AAA to take it to a certified GM repair center, and Cochran has a LIFETIME WARRANTY! Well that lifetime warrant doesn't cover: Rust, it doesn't cover the lift gate switch, it doesn't cover the back up camera, it doesn't cover the reverse lights. I'm left wondering what exactly is covered under their lifetime warranty. Oh and they only charged us $116.00 to determine nothing was covered. Do yourself a favor and go somewhere else. read more

What a complete disaster. It's like the blind leading the blind. Excuses upon excuses complete run around for 5 days and no care or desire in the world about the customer . Had a deal in place and walked away because they didn't wanna make it right from the treatment! Beware of this dealership. It all comes down to they own to many dealers to care about just one customer read more

Booked an appointment for a test drive on a car that was a solid deal. Got a phone call confirming my appointment as I was on my way to the dealership. (A 15 minute drive at most). The car I wanted was parked right out front with an open space next to it... Wow these guys are really on the ball. Walked in and saw a board with my name on it for the 10 AM slot followed by five or six names to test drive the car. I was first on the list. Imagine my surprise when they asked me to have a seat in the waiting room because they were currently running someone's credit who is buying the car as we speak. Based on the list of names on the board, I would say they did that five or six more times today. Their sales person Steve was helpful in showing me other cars, however they were nothing of the kind I was looking for. This entire process took an hour and a half out of my day. I know the board was for just that car because that car was going to go quick as it was rare and an extremely good deal... The sales people told me to "not talk about the car or else other people would see that I was interested and other people might want to buy it". This is great advice, except for the massive board in the front of the show room that has all the list of people that want to look at the car, as well as the fact that they were already in the process of selling it. Aside from basically being baited into the dealership, I would say they are nice people and were more than willing to talk to me about different options as I would consider a different vehicle... The general manager was next to me within seconds after I decided I wasn't waiting in the waiting room and was more than happy to explain things to me. I'll be putting out already you shortly on the dealership that did win my business today and sold a $25,000 vehicle when I was in the market for a $13,000 vehicle. They also did this with no money down and a monthly payment that is lower on a vehicle that is 12 years newer with the warranty. If you were going to beat people in on a sports car, at least have other sports cars in your inventory to show them... Someone looking for a two-seat roadster is not going to buy a truck, or a massive SUV. I will say that Steve did tell me they have a used a lot on the lower part of the dealership, but that he wouldn't sell me any of those cars as they are a risky trade... They were in the price range I was originally in and to be honest I probably would've bought one of those cars from him and he said he wouldn't do that because they are very high mileage and do not have a warranty. Overall I would say it was a moderate experience and that for my time I was at least able to learn a couple of tricks of the trade... I wasn't thrilled with the bait and switch especially 10 minutes before hand, I would've understood if I got a confirmation call a day ahead of time and showed up and the car was gone, but with 10 minutes lead time I would say that they were already in the process of financing while they were calling me to see if I was coming to test drive the car. I've been it way worse and way better dealers, and as of today I will be a Subaru customer for life however I do appreciate the fine work that Steve did. My mom bought two cars off of this dealership and was with me when this happened and was just as shocked as I was, so I will chalk that up to "stuff happens". Personally I will not return to this dealership as I found others with a much better selection that have newer cars at a much better price. read more

Do not buy from this place. I bought a used Nissan Ultima and had problems the second week having it. My first issue was that my engine light came on. It was still under the 30 day warranty so I made an appointment to get it checked. The day of the appointment, the light went out and they told me they had no way to figure it out. The second issue was that the whole exhaust system fell off. Luckily I live in Ohio and was able to get by with some repairs. Mind you I bought it in Pennsylvania, this thing could not have passed the inspection. Third and final issue was I had no heat. This I figured out a couple months later and out of warranty. I figured out why and was because it was out of coolant. I added coolant and it smoked and ran like crap. Yep it was a head gasket issue. They knew it was bad and had just enough coolant in it to run fine. I lost about $4000 on this piece of crap. read more

This dealership is very dishonest and subpar with customer service. I've purchased two vehicles here and have had endless headaches with the cars themselves and the customer service when trying to get help. The first vehicle was a brand new car, but the paperwork was completed incorrectly resulting in the registration being incorrect and the taxes also wrong. The second vehicle is overall poor quality and their team has been less than helpful getting the issues worked out. We have tried to contact them multiple times and have been promised a call back only to be ignored. They will not be receiving any more business from us. read more

Terrible customer service! This dealership just isn't the same. The car salesmen are rude and uninformative. Purchased my other Kia here too but things have gone downhill since. Especially the service department. Even with an appointment, hours later my vehicle wasn't even worked on. When I spoke to the service manager about it he laughed at me. AVOID! read more

We had a great experience selling our vehicle. We dealt with Nate and the dealership manager. They were quick and efficient in gathering information and analyzing the vehicle. They offered a very fair price and gave us exceptional customer service. We will be back to purchase our next vehicle from them! read more

Do not go to this dealership. After moving to Pittsburgh from Houston, I needed a dealership for service and repairs and found this one. I had a rattling noise coming from under my new GMC Canyon and brought it in to have the problem diagnosed. After driving in the car with a service rep to verify the noises coming from under the truck, I left the car with the dealer to investigate the issue at 9:00 am. I called back 8 hours later and they said my truck was ready (they didn't call me prior to inform me of what the issue was). When I came back they informed me the noise was coming from some minor clutter in my backseat (folding hunting chair), so the rattling noise under my truck was my fault, and there was nothing to be done. I will never come back to this dealership in my remaining time in Pittsburgh. In summary this dealership has the following qualities: - Terrible customer service - Dishonest assessment of vehicle issues I'm disappointed in the quality of this dealership because I had such a positive experience in Houston where I bought the truck. Hopefully I can find a more honest, reputable dealer in the future. Nick read more

I came into the dealership looking for an older model used car because I thought that was all I would be able to get due to being in the middle of a 3-year lease. Their salesman, Dave LaPosta took so much time to explain to me how the new financing could work and to recommended a Certified Pre-Owned vehicle. I know there was much work done in the background between the finance manager, Dave, the banks, etc. and everyone worked so hard to get me the best financing deal that they could. I now have the safe SUV AWD vehicle, with a warranty, that I really wanted and I had the best car buying experience of my life. I will definitely seek out Dave the next time I buy a vehicle and will highly recommend him to all of my family and friends. read more

Just purchased a car from this location. Justin was a phenomenal salesman and the entire team was courteous and helpful. The purchase process was fast and painless. read more

#1 Cochran Buick GMC Robinson - Car Dealers Near Me - Pittsburgh, Pennsylvania

Justin Taylor made the entire car buying experience simple and comfortable. He is incredibly knowledgable and professional. We recently purchased my second vehicle with Justin and my wife and I couldn't be happier with the result. Justin went the extra mile to make sure we were satisfied. We will definitely be back to see him in the future! read more

Not only did I get a reply from my comment, I've called them back 3 times so far and left messages for them to call me back. And as of 8/18/2015, I have left my 3rd message with no response from Mary Kay! I think it's easy to say that Customer Service is out the door! I'm selecting 1 star only because I have to! If I could I would pick 0! read more

I will never go back to this dealership! They are a ***ripoff and overcharge*** for everything and scheduling an apppintment doesn't mean your car will go in then. I recently went in to have a problem with my car taken care of. I SCHEDULED my appointment for 11am and showed up 15 minutes early. When I went to check in the associate told me that the mechanics go to lunch at 12 and my car will be looked after they get back. When I asked why the mechanics going to lunch more than an hour after my SCHEDULED appointment would delay them seeing my car the guy told me that they were really busy so I would have to wait... No apology. After 2.5 hours of waiting and my car FINALLY getting looked at at 1:30, they diagnosed my car in 30 minutes and came back with the final cost of $500. After having after having him break down the costs of the 2 parts and telling me it would take 3 hours to repair, I did the math in my head and asked how much labor costs(because the numbers weren't adding up) To my surprise, I was told **LABOR IS $100/ hour!** despite thinking how EXPENSIVE the labor was, I said to repair half of it because I couldn't afford $500 right now and I at least wanted something to be done after waiting for 3 hours. After leaving I gave it some thought and decided to take it to another GMC dealership. After they took a look at it, they let me know that it would cost $75 for the additionalpart(Cochran told me it was $150) And labor would be $60 an hour and should only take 30 minute to repair. Needless to say, I got the remainder of the car repair done at this other dealer for$105 Saving $145 by going to another dealership and my car has been running like new. Needless to say, I have found a new dealership and will not be returning to Cochran, not only because of the terrible service, but also because of their **$100/ hour labor charge**... As for buying a car, I can't comment, but I would never recommend this dealership to fix anything of mine or anyone I care about. read more

MOST HORRIBLE EXPERIENCE EVER with buying a vehicle. This is the 2nd time I have gotten a vehicle from #1 Cochran Robinson my first experience was great no hiccups what so ever. This time was a completed different story! I got my vehicle the first week of June and the finance guy told me my payment would be due around the end of July beginning of August, well the middle of July came around and I still never received a payment book or any information on how to make a payment. now the salesman tried to call me a few times and I cannot answer my phone at work, and every single time I called him back all I got was a voicemail so I gave up. I called one days and inquired getting my payment book, and I was told that the paperwork was filed incorrectly and I needed to sign a form for them to process it. So I went up (July 17th) and I asked the finance guy why I am re signing the same forms and he said "the numbers didn't add up right, and I signed in the incorrect place on the original form" and he said I wasn't the only one who had this problem. Well that's pretty sad. so I then asked when is the payment due and he said JULY 2ND!?!??! well that was 15 days ago so now this is going to affect me!!!!! I was livid. So 2 weeks later after I signed the form, I called again no one would answer the phone who I was looking for so I asked for the GM and of course he didn't answer either so I had to leave a msg. I then just ended up calling the bank and they had no record of my paperwork that I signed 2 weeks ago and for a car I bought almost 2 months ago. They are the most unorganized, shitty customer service dealership I have ever been too. I only went there because its so close to my home and they had the vehicle I really wanted. Now I will drive 100 miles away to not deal with these incompetent employees when all they care about is getting your money and making a sale. GO TO ANOTHER DEALERSHIP and SAVE YOURSELF THE GRIEF!??!?!?!??!?!?!?!? Wish I could give negative stars. read more

I have been bringing my Buick to this facility for service for years. I can no longer justify doing so. There have been too many problems which have negatively impacted me. The most prominent one is that the dealership continues to engage a Buick Service Advisor who could not be more cold, unfriendly, and detrimental to the business. He does not look at the customer and does not know how to smile or be pleasant and engaging. I will not embarrass him by noting his name. His latest gaffe was to have failed to notify me of numerous service items which were needed for my vehicle. I only discovered what was recommended upon returning home and then taking a detailed look at the invoice. I was offered a 15% discount for these items after informing the dealership of the issue. That will not renew my faith after a significant history of failures. Based upon recent experiences at this division, I consider Cochran to be at the bottom of the pack for customer service. read more

I came in for an oil change and multi point inspection. I was not greeted upon arrival as the service advisors carried on with their conversations for approximately 2 or 3 minutes. (There were no other customers waiting) When I finally was greeted and asked what service I would be needing, the explanation (of the multi point inspection) was scant at best. As a new resident to the area, I was completely disappointed with the service as heretofore, I have received good service at GMC dealerships. Not impressed. read more

I just purchased a Canyon from Ryan here and had an excellent experience. I was looking for a hard-to-find configuration for this truck and after two weeks of trying to find one, they offered me one off the lot that had everything I was looking for and then some, but was outside my price range. They ended up getting lower price, shorter loan, and 0% interest. It all ended up being lower than any other dealers that made me a quote on my desired truck. If they would have made that offer the first day I was there I would have given the fifth star, but I was in no rush and was looking for an uncommon configuration I don't fault them for at least trying to get me what I wanted in the first place. read more

Terrible just terrible don't waste your time! Complete low ball offer on a trade in that was embarrassing on their part. Stick with the other well known dealers in the area. I will never go back, hopefully someone reads this prior to going. read more

DO NOT PURCHASE OR HAVE YOUR VEHICLE SERVICED HERE. I bought a used car here in June of 2015. In January 2016, the transmission went. Luckily, I purchased a warranty so it was covered but the service dept was unbelievably unhelpful. I had to call them to find out my car had been done. 2 weeks later, transmission fluid was leaking everywhere, they "forgot to plug something". Fast forward to February 15th, the transmission went AGAIN!!!! They've had the car for 1 week and I have not heard a word and have not had my calls returned. This is the service department at a GMC dealership, you would think they would #1) know how to fix a GMC vehicle & #2) have much better customer service. SAVE YOURSELF THE HEADACHE AND GO ELSEWHERE. read more

Crappy customer service, over priced cars and no wiggle room. 9 year old car with cracks in the bumper, needs a paint job for 7g.

I've worked with Justin Taylor on a car purchase, a trade, and a lease. In every situation he has been incredibly helpful and quick to respond -- I couldn't recommend him more! read more

I have had my car in your service dept 3 times for the same thing and it's still not fixed! Every time I bring it in I get it back with something else wrong.I never get call backs.It was scratched time before last and all they did was use touch up paint to cover it up....looks like crap! I was told I would get a call back but as usual NO.I No response to e-mails either...My next step is to contact a lawyer concerning the lemon law. read more

Worst experience I ever had in the service center. After fixing the same problem (oil pump) three times within four months they notified me the last time that my truck would need a new motor!!! After Don in the service department told me it was my fault I told him not to touch my car. I took it to another dealership and they informed me that there was nothing wrong with my motor and it was fine just a simple fix. NEVER AGAIN will I purchase a car or take a car to get serviced there. read more

From the first time I called Cochran, I have had a great experience in dealing with the people there. The service department was very good about listening to my problems, finding the answers and getting the work done relatively quickly. All of that being said, their prices are absolutely outrageously high. I was given prices on more work and I knew the prices were too high so I asked about it and was told that was the regular price. I even asked for other ways to make it cheaper. With everything they came up with, I was able to go somewhere else and pay less than half of what they quoted for the same quality. read more

I was fairly impressed with Justin Taylor at Cochran GMC in Robinson. My wife and I purchased a vehicle from Justin and the process was fairly stress free. We had done some research and new what we wanted. Justin provided some pricing and was not pressuring at all through the process. One thing holds this back from a 5 star rating...the fact that they choose not to mention the dealer specific extension of the manufacture warranty until you are signing the paperwork. Next time, please share this further in advance and don't rush this part of the buying process. This would catch many non-informed buyers by surprise and may overwhelm some folks. read more

I will never take my car here again. It seems like every time I come here I end up spending more and more money. I brought my car in for inspection a couple of weeks ago and of course it failed, but there were no problems apparent to me. $1000 later my car passed inspection. They worked on the exhaust. The next day the engine light came on for the first time ever in my history of having the car. It went back off eventually so I thought nothing of it. About a week later it came back on and I couldn't get any gas to go into my car. I checked the error codes and it says it was something wrong with an oxygen exhaust sensor. I brought it back into their shop and left it with them for a week even though they said it would only take a couple of days, and they found nothing wrong with it. Not only this, but they charged me for looking at the car, even though it is clear that it was them that messed something up while they were inspecting and fixing my car previously. So now I have a potentially dangerous car, have spent a bunch of money, & I can assure you that I will never go to a Cochran shop again read more

They were formerly a Saturn dealer but still service all GM cars and other makes as well. I took my car there for all service after returning to Pittsburgh from Arizona where I recevied excellent service for my Saturn purchased in Mesa. I was quite satisfied with the service , having only minor problems over a period of several years. About 18 months ago I took my car in for inspection and my usual representative was busy so I was "taken care of" by a new man. After waiting for them to check my car out he came and told me it needed a "little TLC' in the amount of $2600. This for a car with seemingly no problems other than the check engine light was on. In any case I authorized all of the repairs and they gave me a rental car (for which I paid the insurance and fuel) to take home and return when the car was finished. I returned 24 hours later, dropped the car off and picked up my car only to discover that one of the problems they pointed out to me had not been repaired, though the charge for doing so was on my bill. Another problem they said they repaired did not correct the problem they diagnosed. I asked them to put the part back and they could not find it I.paid the bill and they deducted about $180 for performing a service that apparently did not need to be done. I drove home and in five minutes after leaving the dealer the check engine light came back on. On previous occasions the manager always returned my broken or worn out parts without my even asking. This has been my absolute worst experience ever in Pittsburgh, even worse than the time a dealer did not put my air filter back on during an oil change. read more