Went in for an oil change and a coolant flush, and they only did the oil change given that I was…read morelow on coolant, and they didn't want to overcharge me for service I wouldn't receive. I was a little frustrated I had to repeat myself a few times - the service tech had his headphones on, so not sure if that was it, but it was a bit clumsy. Otherwise, oil change was done fairly quickly. The other gripe is that they didn't fill my washer fluid, which is one of the main things they should be doing

Been taking multiple vehicles here since they opened. Most of the time the service is what you…read morewould expect. However had an issue where after doing an oil and cabin filter change , the AC was making a very loud noise. Took it back to them and they said they couldn't identify / fix the issue. After some internet You Tube searching, I accessed the fan under the glove box myself and found a leaf in the fan. They probably had vacuum attachments to fix the problem a lot easier but . . . Whatever. Also had an issue where I asked about issues and alignment on my truck and they were like "yeah, the inside of your tires are basically bald" but never heard a word from them about it even though they were the only ones servicing my vehicle for about 3 years. Supposed to be inspecting things like that, and I find out after I asked and my tires are basically bald? Room for improvement.

I had my daughter take my car to Big O for a slow leak. I didn't purchase my tires there, but the…read morelocation was very convenient in Gardnerville. The staff was very welcoming to my daughter and didn't charge her for the repair. I will definitely consider Big O next time I need tires.

Fairly priced and pretty quick service. They don't hard sell you but also aren't mechanics so don't…read moreexpect them to let you know if something isn't right other than air filter and oil level.

Avoid this place: rude, dishonest, unprofessional. I've always liked Jiffy Lube, but these guys…read moredon't do a complete job and lie about their documentation.

Been coming here for years since probably like 2014 or so? Service here is pretty straightforward…read moreand quick. Staff have always been generally knowledgeable and straight shooters with questions and what not. Think only once I've had a problem which was the oil filter not being put on tight enough but all it took was a quick tightening. Never hurts to watch em work or check stuff after a visit at any place!

On February 23rd of 2026 I went to get an oil change. Quick and easy, left around 30 minutes later…read more 3 days later I notice at work a giant oil puddle where I normally park. I come home, look on the ground of my parking spot and sure enough another massive oil puddle. I make my way to the store to have my leak fixed, and on the way my car throws out a DTC for my powertrain. When I get there I explain the issue, and they begin to "fix" the leak. About 30 minutes later I get a text from an unknown number to an aftermarket oil filter cap on Amazon. Unbeknownst to me at the time it was the store manager's personal number. He told me that my oil cap filter was broken, that it was made of cheap plastic and was only supposed to last 60,000 miles(my car is at 96,000), that their supplier didn't have the OEM piece, and that it was $140.00 at Hyundai, so I should buy the one he sent me and they would install it once I'd receive it. I went home and immediately called Hyundai to double check that the information given to me was correct. The person I talked to said that my oil filter cap was rated to last at least 150,000 miles, and that the only way to break it was to tighten it too much or install it incorrectly. My car was still leaking oil when I left the Castrol shop, and so I was unable to drive it until I could have it inspected at Hyundai for the powertrain DTC almost 2 weeks after this. Luckily there was no damage, but to perform the diagnostic inspection they had to perform an oil change anyway. So not only was a piece damaged while at Castrol for the original oil change, but I had to get another oil change to perform the diagnostic inspection at Hyundai, making the original appointment useless, not to mention the store manager seemingly trying to cover up the damage to my oil filter cap. I called the store manager's business number twice to attempt to at least get a refund for my original oil change with no response, so then I call Castrol Corporate who say that there's nothing they can do except contact the store owner and give them my information. It's been 1 week since I called Castrol Corporate and the store owner has yet to contact me. In fact, corporate emailed me with a follow up to ensure I had been contacted before I actually was. Now I must take this matter to my bank and have the charge disputed. Refunding me is the least Castrol can do especially since it cost me much more to have my car inspected, oil changed again and the oil filter cap replaced, and if they can't even do that then I'll get my money back myself. I would never recommend this location or even this company ever, and I will never return. This whole issue could have cost me thousands more if I hadn't done my research and acted quickly.

New to the area and had a great experience with Sam. She made sure everything was checked out and…read moretaken care of. Honest, fast, and super helpful. Will definitely be back!

Quick, efficient and friendly staff I definitely recommend this location. I was in and out in 10…read moreminutes.

Professional service at a reasonable price. Quality workmanship and I appreciate the fact they…read moredon't recommend services that aren't needed.

Do not have your vehicle worked on here! SO over priced it should be illegal. I called around for a…read morenew or rebuilt 46RE transmission and this place was double the price! 7100 to 8200 just for the transmission and another 1800 for install on an older 2001 dodge truck. 9000 to 10,000 dollars for a older transmission! I was quoted from a reputable shop in Carson City at 4500 dollars for a complete rebuild with upgrades parts. this place is where you go to get RIPPED OFF! This place is not BBB Accredited. Complaints from other customers. Up-selling Services: Some customers have reported feeling that the shop attempts to sell unnecessary services or parts that are not needed.Warranty Issues: Complaints have surfaced regarding difficulty with honoring warranties and a lack of support for repairs.Communication & Staff: Reports indicate potential for dismissive or defensive responses from staff when issues arise after a repair.Quality Control: Issues with work quality have been mentioned, including cases where vehicles were returned in worse condition than when they were dropped off.

Always open to mount and balances Quick service at a price…read moreone can't beat. Some of the employees could be a little more personable.

I wish I could give a lesser rating. I would not recommend ANYBODY taking a vehicle here. I had to…read morereschedule appointment even though my tires arrived, the balance weights rubbed due to not replacing tape weights (used tap on weights), 2 valve stems were not tight but I did not know about slow leak until next morning. Went back today, the counter person "Kevin" showed absolutely no concern, not even a bit of empathy. I politely asked for some sort of compensation, and was abruptly told that nothing could be done. During this process, it interfered with my VA appointment, which I did explain to him, and that drove home the final nail. This store is the closest one to a military installation, and if they show no concern/empathy towards veterans, what treatment are they giving to active duty personnel???

I was hesitant to try this Jiffy Lube, based on the reviews, but I was thrilled with everything…read more The staff were amazing, very kind & polite, the service was faster than I expected and the waiting room was sufficient. There was no issue using a coupon either. I highly recommend.

We arrived close to 2:30 on a Saturday and we're reminded several times this location closes at…read more4pm. While we waited in the parking area the team seemed to be unsure of the engine "covers" of our vehicle. I think the price was a little high compared to other drive in locations. Service seemed adequate.

I bring my 350 Diesel van in each year for its yearly service. I find them to be the most…read moreprofessional and trustworthy diesel repair service I have been to. The most recent service involved a transmission oil fluid as well as an oil change. Unfortunately the oil pan leaked when I got it home. They towed it back at their expense, installed a new transmission oil pan and repaired my driveway at their expense. Their value, work and pride of workmanship goes above and beyond all expectations. I can't say enough about their service. Truly a great service and value. At the price it was serviced at, it was a great value! I will keep bringing it back every year. What a great team.

arning: may create MIRACLES…read more On a recent drive home from a camping trip, our diesel truck broke down. It was a huge bummer, but we were fortunate enough to have this happen within about 15 miles of Standard Diesel. The tow truck driver left our vehicle there on a Sunday evening. The very next morning (Monday), our family of four was trying to figure out all of our puzzle pieces, making arrangements for getting home in a rental car and storing our RV, etc. BUT THEN STANDARD DIESEL called. This team was quite backed up and told us they would get our vehicle diagnosed that same day (we thought this was huge!). Within hours they called us back to tell us what the problem was and to let us know that they were going to be able to resolve our issue the SAME DAY! This felt like a miracle. Not only that, but the service fees were very reasonable and Standard Diesel's quality work helped us drive home safely and reliably.

110% recommend taking your vehicle to Marc at Hollar's…read more I can't say enough about how professional, obviously knowledgeable, and kind Marc, the owner, was through out the entire day/service. My car completely engine failed on a trip and I had my car towed, many of the high rated mechanics in the area could not even look at it until Monday. Marc said he'd be able to at least check it out today, he did just that as soon as I arrived, then professionally explained my engine's catastrophic failure, showed how the bearing failed and my engine oil was contaminated etc.(I don't know much about engines other than to change the oil and he explained the issue patiently and simple) and provided me a full write up. Marc was honest, thorough, and knowledgeable and I would 100% take my vehicle here for diagnostic and service in future, even though it is a farther drive. While I ended up towing my car to the nearest dealership because of this kind of failure seemed likely to be covered under extended engine warranty/settlement and dealership needed to make that call, I found the diagnostic information he provided helpful based on the engine failure happening with my vehicle- especially when speaking with the dealership and finding help. Marc and his team are experienced, honest mechanics and just great people.

I had gone to hollars automotive a few times before I gave them a big project. The first couple of…read moretimes were timely with good service but I came in with my 93 YJ that needed a new engine. Asked for the engine and tranny replaced was given a time estimate of two months, I called about every two weeks and it was always "give me two more weeks I just need to replace etc". My jeep sat there for a year and two months before I gave up and towed it away from their shop. I understand a project being bigger than expected but no service should ever take more than six months even when you're putting it off.