The people here are all super friendly, Fast and efficient service. They provide many diffrent…read moreservices and many diffrent medical supplies

I used to be a customer, but I am done with AMS. The people there are all friendly, but their…read moretechnology is bad. I've been a customer for over 5 years. Their technology has not worked for me, ever, and I have to call and ask for supplies. I often can't call during the day. The automated telephone navigation system cannot hear me - on any of three phones I've tried. The website ordering system never sends me supplies, even if I get a confirmation email from them. The only thing that works is to call, on the phone, during their work hours, and to talk to a person. This sometimes means holding. It's frustrating. I've given them feedback many times, and nothing is done.

I still don't have my wheelchair. If I ever get it, I will update this review…read more It took six months to get an appointment. At the appointment I was impressed with the clinical staff. I think they chose the right chair for me. The problem is on the admin side. They have a lot of steps to get the equipment and they don't get them done. Two months after my appointment I had heard nothing, so I called for status. Three calls out of four, it's like someone picks up the ringing phone and hangs up without speaking. If you get far enough into the phone system for someone to pick up and put you on hold, they usually cut you off after a few minutes. If they talk, you always need to speak to someone who is not there, and they never offer to take messages or even put you into voice mail, you just have to try again later. They also do not use the patient portal. They claim to do everything via text. I have yet to receive a text from them. I finally got them to complete my insurance pre-approval by complaining to UofM Patient Relations. My insurance company granted that pre-approval in just one business day, but it took another week for the Wheelchair Seating office to admit they had it. The next step was purchasing. Two weeks ago they said they had sent it to purchasing, which would take two weeks. But when I called to check status, they had not actually sent it to purchasing. So I went to Patient Relations again, and maybe now they will do it? Who knows? Once they actually get my chair, they tell me someone up there will adjust it and test it, and then they will schedule another appointment for delivery. It is now October. I am not optimistic about my chance of getting the chair before the end of my insurance plan year, and who knows what will happen next year? Anyways, if you have to deal with Wheelchair Seating, I recommend you call for status early and often, and do not hesitate to escalate to Patient Relations. Edited 11/8/2024: My wheelchair arrived! After the kafkaesque nightmare with their admin people, the chair arrived on Monday. Insurance required it to be delivered to my home so my home could be inspected. The phone person could not make that appointment, could not give me a number to call, or even give a last name of the person who delivers. I was bracing myself to wait a long time. But the delivery person called the very next day, and delivered the chair an hour later. He was very good. Since I did finally get the chair, and I was pleased with their clinical staff, I am going to raise this review to two stars. But if you are stuck working with these guys, I still recommend you call for status early and often, and don't hesitate to escalate.

Wheelchair Seating Service as part of the UMHS (University of Michigan Health System) they offer…read morethe integrated services you expect of any major hospital system. UMHS-WCS uses the UofM health portal, scheduling, billing and patient relationship management systems. Within the health system they are the go to place for all your wheelchair needs. Well 'wheelchair needs'.... So its just a chair with wheels right..? Well there is so much more to it than that, my sons chair has custom mount points for public school busing. UMHS-WCS has power wheelchairs, manual wheelchairs, a multitude of seating and positioning products and alternative drive systems. Many of the products they source for patients they have in stock for demo purposes. But they don't stop at the chair itself UMHS-WCS works with home adaption and vehicle modification. This allows the chair to truly be an extension of your movement and deliver a higher quality of life. They offer friendly quick service, well unless you are waiting on Medicaid billing then nobody is fast. Jeff is a real gem here he's like a mix of doctor and auto mechanic. My son is rough on his chairs so we are often dropping in for a tune up. If you are looking for a new chair for your self or a family member i recommend going through the full evaluation from WCS.

very rude and unprofessional. Dispatch lied and said a driver came to pick me up for my appointment…read morebut no one ever showed up or called to say they were outside. I was in my living room on the couch the whole time waiting. The dispatch person was very rude, yelling at me. I would not recommend this company to transport my animals anywhere let alone a human being.

My insurance company keeps scheduling with them. This is the second time they have pick the…read moreride,then they don't show up. I missed my Dr appointment a second time. This isn't right. They were late so I looked up the phone number and they said to call dispatch. I called dispatch on the number they gave me only to not get answered. This company is a joke.

They did have what I was looking for. Do not seem very interested in customer service/basic…read morewillingness to be helpful. Mask under nose, "it slips down", no attempt to correct, elderly, obese, and any others at risk for bad outcomes from Covid 19 should avoid this place.

I was on hold for one hour and 4 minutes. Absolutely ridiculous I would suggest going elsewhereread more

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).

Place sells ONLY items for the handicapped. But it has No HANDICAP ENTRANCE. Incredible. So…read moreunfortunate, for they are knowledgeable and helpful on the phone.

09/24/19 The folks at Midwest D.M.E. came through once again, this time on a Pride Mobility…read moremotorized Go-Chair for my now 93-year-old mom who can stand but no longer walk. We needed something to allow her to get around the house and to the bathroom. I had planned to buy online but decided to check in here due to exceptionally helpful service in the past, and they took our specific needs into account and found something better and less expensive than anything I could find in my research; and had it rushed to the store within a few days. It's exactly what we needed. In my experience, you'd be hard pressed to get better service or prices.