The people here are all super friendly, Fast and efficient service. They provide many diffrent…read moreservices and many diffrent medical supplies

I used to be a customer, but I am done with AMS. The people there are all friendly, but their…read moretechnology is bad. I've been a customer for over 5 years. Their technology has not worked for me, ever, and I have to call and ask for supplies. I often can't call during the day. The automated telephone navigation system cannot hear me - on any of three phones I've tried. The website ordering system never sends me supplies, even if I get a confirmation email from them. The only thing that works is to call, on the phone, during their work hours, and to talk to a person. This sometimes means holding. It's frustrating. I've given them feedback many times, and nothing is done.

I was injured at work and spent the majority of my day at urgent care where I was released with a…read moreprescription for a knee brace. I called a few medical supply stores in my area and was surprised to find that many of them either closed early or did not sell to the public. I called MI Med before arriving just to make sure they were open and that they would sell to me. The woman on the phone was very friendly and very helpful. Unfortunately due to being stuck at urgent care I made it to the store 15 min before they closed. The lady I spoke to on the phone (I can't remember her name) was the one that waited on us. Although she was due to close in 15 min she went above and beyond helping me find what I needed, she went in the back twice to go through inventory and called her boss a few times just to make sure they were able to get what I needed. She was never pushy or short and was extremely helpful and kind all while doing so! We ended up being there after the store closed and she continued with excellent customer service! I hope I don't need to visit anytime soon again lol but if I do this would definitely be the place I would go!!!

From the owner: MI MED is a family-owned business specializing in lift chair purchases and rentals, hospital bed…read morerentals, mobility scooters, equipment repair, bathroom safety, fall prevention, injury solutions and more.

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).

My daughter and I were traveling from Florida up to Michigan and began having problems with my hand…read morecontrols. The gas part of the arm was sticking and I needed it adjusted because I really felt unsafe driving. I arrived just after this location opened and I asked if they could look at my hand controls and fix them without an appointment. They said of course and directed me to their waiting room where we could enjoy a cup of coffee or soft drink. After they did the adjustment, I was awaiting a bill and was told that it was no charge. I am/was super appreciative of that gift of service. MobilityWorks always looks out for their clients and I have never been disappointed. This Toledo experience solidifies my opinion that they are the best.

From the owner: MobilityWorks is a leading provider of wheelchair accessible vans, accessible van rental, mobility…read moreequipment, in-home accessible solutions, service and parts. We have the largest inventory of accessible vehicles through our national network. Plus a variety of adaptive parts and equipment, transfer solutions, hand controls, and an extensive selection of power wheelchairs, scooters, and lifts. We also offer the highest quality home accessibility solutions, such as wheelchair ramps, stair lifts, vertical platform lifts, pool lifts, ceiling lifts and more. Combined with our personalized approach, we ensure each customer receives the best solution for their mobility needs. Get started on your mobility journey today. Complimentary needs analysis and assessments.

They did have what I was looking for. Do not seem very interested in customer service/basic…read morewillingness to be helpful. Mask under nose, "it slips down", no attempt to correct, elderly, obese, and any others at risk for bad outcomes from Covid 19 should avoid this place.

I was on hold for one hour and 4 minutes. Absolutely ridiculous I would suggest going elsewhereread more

I called them to see if I could get picked up early. I was told that the driver would contact me if…read morethey could get me early. The driver never called. I called again to get an eta because it was after my scheduled pick up time. I was told that they didn't see my ride and that they would contact me once they figured out what was going on. I never received a call, no one answered when I called back, I missed my appointment because no one ever showed up. This is unacceptable and whoever is in charge here needs to get it together. Most of the reviews are the simular to mine.

very rude and unprofessional. Dispatch lied and said a driver came to pick me up for my appointment…read morebut no one ever showed up or called to say they were outside. I was in my living room on the couch the whole time waiting. The dispatch person was very rude, yelling at me. I would not recommend this company to transport my animals anywhere let alone a human being.