I've used this location for my printing requirements.. every time they turn out perfect!, The…read morecustomer service is really nice, the staff in the printing department don't mind my million questions. The order is usually done within a day. I don't really purchase many things from staples, but the shelves always seem relatively well stocked. Parking is easy, and they have Amazon return section which is very helpful .

I recently had the pleasure of being assisted 4 times by assistant manager Evan Thurwachter. He…read morewas kind, thoughtful and professional. I am in my 80's and cane dependent. I am sure that was a factor in his offer to carry the boxes to my car each trip. I have never had a salesperson be as helpful as Evan is. I must say he is a fine Ambassador for Staples. Well done. And, thank you Jeanine

OfficeMax Rochester is our usual location for office supplies. This is a convenient location for…read moreus and the people here have always been friendly and helpful. We always check the sale ads when we are looking for specific office supplies for our home office or businesses. We do sometimes frequent an OfficeMax competitor because of a better price due to a sale. But normally we come here because of the wide selection and good service. Since they combined with OfficeDepot we keep track of both sale ads. Also, we have been in their MaxPerks program for so long that my membership card doesn't even have a bar code on it! You can get credit to use at the stores based on your purchases. They also have a recycling program for printer ink cartridges. Bring them in for credit of $2 each, but limited to $20 total per month; if you regularly exceed that, you may have another problem.

My visit was like a roller coaster- started out with a quite friendly gentleman leading me to the…read moreplace , to have Covid cards laminated. The employee there seemed- at the beginning- to be annoyed, that I had 3 cards. He quickly changed his attitude- no charge for these services!

The TSA precheck service is terrible. They told me not to make an appointment. But when I got…read morethere, there were 9 people in front of me, at 10 minutes per transaction. Every time someone showed up that had an appointment it would push the line back another 10 minutes. Only one young man was working to process everyone. Estimate wait time was over two hours. I finally just left, without getting processed. When I got there, there were 9 people in front of me, and after waiting 30 minutes, I had 12 people in front of me as the appointment line kept growing and overtaking the non-appointment line. Note: even the appointment line was taking over 30 minutes. I ended up going over to Office Max on John R. It took me 7 minutes in and out!

I feel bad for the good employees at this store. They are trying incredibly hard to help customers,…read morebut the manager makes their jobs far more difficult than necessary. The older gentleman with glasses is one of the worst employees I have ever encountered. Again, I genuinely feel sorry for the three employees I've interacted with on three separate occasions. They are clearly doing their best to improve the customer experience despite the manager's complete lack of competence and leadership.

Cashier always checks online price to see if cheaper, and gives me the cheaper price. Nice recycle…read moreprogram for used cartridges.

Goated place came in looking for but the only common impacts of 31 I needed one for my project…read more The workers are super kind to me and they gave me one. They're super cool they're goated. I love them.

I'm own a Plumbing and heating business and have used the print shop for many different thing. I've…read morehad large job site blue prints printed, small business fliers, and various documents. They are always very helpful, Knowledgeable, and consistently fare priced.

Great service still overnight personalized that's difficult to find now a days not a big box companyread more

From the owner: We are a Michigan based company located in Madison Heights serving all of SE Michigan. We offer…read morecompetitive pricing and next day delivery on most items. Services: layout and design, furniture relocation, Inventory stocking control.

Do not come here, horrible customer service and no employee wants to be there. Steve worked with us…read moreto do TSA pre check and was very impatient and let us know he was supposed to be on his lunch -"and made it feel like and inconvenience. Then when checking out Bob was so rude and had no desire to help any of the customers. I waited in line for 10 mins to the point other customers were asking if there were more workers to help as we all were waiting for help. I ended up walking out and not even buying what I needed, due to the service of this place. Disappointed

Had no issue placing an online order, shipping is fast too they offer next day delivery.read more

Stopped by here to pick up business cards for a conference the next day for my husband and me…read more I tried looking for the card holder myself, wasn't apparent. Asked for help by the print area, don't do that. They sent me to the wrong aisle. Luckily I found it an aisle off. Service was slow and sparse either to her help or to cash out. There was only 2 left and one looked quite handled, often. Place is rather shabby too.

I took a print job there and it was done incorrectly. I called them to try to see why I can do to…read morerectify the situation and the person Tara was completely rude. Told me it was my mistake even though I was clear on what I wanted. (I've gotten this job done at a closed location a couple of times before) the as I was asking what could be done about it I got hung up on. Yelled at my mother who was in the background, lied about what the corporate number was, store manager refused to give their first name . And accused me of saying these invoices will be around when my father is dead. The worst customer service I've ever experienced. I will not only never go back to this location again but will never give business to this corporation again.