My little girl has had bad luck when it comes to her big toe. She lost her nail at the beginning of…read morethis year, and recently, it grew a black looking bruise, and it started hurting her. Kaiser on Ming Ave didn't have any soon appointments, so they said the only urgent care other than Kaiser on Stockdale I could take her to is Priority Urgent Care. I thought this one was the closest to me. There is parking in the front and in the back of the building, and I guess I parked in the back because we had to walk to the other side to enter. There were signs, thank goodness. I didn't make an appointment, but when we walked in, the receptionist had me check in on the kiosk where I registered and booked an appointment. While waiting in the front lobby, I noticed they accept walk-ins until a certain time or until they take too many, students needing sport physicals, and they're free!!!! Just FYI! Our time waiting to be seen was a total of 2 hours, I would've given 3 stars for todays visit, but when the doctor did come in and see us, he was very pleasant and considerate with my little girl. And that's all that matters to me!

I'm starting chronologically but it gets worse as it goes…read more An employee informed me that they lost my sample for a test they were supposed to run and when I complained about it the manager then lied and said they didn't lose it despite her not being able to produce the sample for the test. She then proceeded to make nasty comments about how they aren't a planned parenthood and that maybe I should be having my tests run there (it's a service this urgent care offers so her saying that was completely inappropriate). After a heated back and forth I repeatedly asked for her manager to which she responded that she didn't have one (I found out that this was a lie). After finally getting ahold of her superior after months of trying, the lady I spoke to pretended to be nice and understanding and then I found out after that call that she had me banned from all of these urgent cares despite the fact that I didn't do anything and it was her employee that was being borderline abusive towards me. (I wasn't banned before this phone call, I know this because I went to a different priority urgent care between the first incident and the last phone call and they accepted me, it wasn't until after the call that I tried to go again another time and was informed that I was banned). So basically they can lose samples, lie about it, belittle patients, make inappropriate comments about your medical care, and then ban you when you have the guts to report it.

Today was our final visit to this clinic. Although I've trusted this office with my children's care…read morefor years, the quality of service has significantly declined. Despite confirming multiple times--both with the doctor and the receptionist--that our prescription needed to go to the Walgreens on Gosford because Costco was closed, it was still sent to the wrong location (CVS on Panama). Mistakes happen, but given how quiet the office was, this felt like a total lack of effort and care for the patient experience. We will be seeking care elsewhere moving forward.

First time at this urgent care. We were looking for an urgent care by our home that accepted Blue…read moreShield PPO. This urgent care is on the other side of the shopping center where Winco is, so it was easy to find. They accepted walk-ins, and it was empty when we got there. They took my daughter in the back pretty quickly, and she was back out in less than 20 minutes. The front receptionist did inform us that the x-ray technician had just left, but I still wanted to see if this Dr would be able to help my daughter. My daughter said the Dr was nice, but that the Dr didn't know what was wrong and just offered pain relief. Maybe it is the reason we went to urgent care that urgent care couldn't help us, im sure they did the best they could, which I still appreciate.

This was actually our 2nd time going to this urgent care, and we were seen by the same Dr as last…read moretime! Let me start when we first checked in. The waiting room was full, my daughter checked in at the front, filled out forms on her cell , and then was checked in by the receptionist. We did wait. We waited for almost 4 hours in total. I went in the back with her this time, and I remembered the Dr with the mario badge reel from the last urgent care visit. Although I'm sure he was tired and working non-stop, he was so friendly, and although no x-ray was done, he ran tests and scripted meds. Waiting at urgent care is expected, so other than the wait, it was a nice experience. This will remain my daughters urgent care when needed.

Damm if you plan on coming here just make sure you bring lunch and something to drink have ur phone…read morefully charged cuz it's gonna be at least 4hours or 5 you already know a head of time

This urgent care was outstanding! I came here a few days ago to get checked out, I usually don't…read morefeel very comfortable when I go to any type of medical facility but, from the time I showed up and left the experience I had here was very positive, the office staff was on point, as well as the medical staff. I can easily say I trust the folks at Sendas.

Associates, Like the kind-hearted and highly professional X-Ray Technician, by the name of Memory,…read morewho have helped 3 generations of our family for Decades, make this place as wonderful as the day they opened!!! Of course, the doctors have been like our private family physicians, for as long as I can remember!!! Lots of free parking!

Not the best office to go to. Even with appointments you are over booked and seen close to 1.5 to 2…read morehours later.

Very sweet and friendly staff, they made me feel comfortable and trust in their treatment with my…read moreson. appointment was easy to make.

Very good experience here today. The receptionist was extremely friendly. The service was fast. We…read moredid make an appointment online for 1 PM and waited approximately 25 minutes in the lobby and we're called back. The nurse practitioner was good and very efficient. He gave us quick results and got us out of there would definitely come back.

While the physical locations for this program are efficient, the telemedicine services and…read moreadministrative communication have been completely unacceptable. I joined specifically because of the advertised assistance with the Prior Authorization (PA) process, but a total lack of coordination between departments has resulted in a four-month delay. I have been attempting to navigate the PA process since March 2026, and despite qualifying and providing all required documentation, I have encountered the following issues: - Conflicting Information: Staff members repeatedly provide contradictory information regarding operating hours. I have been directed to call on weekdays only to be told the department only works weekends, and vice-versa. - Lack of Documentation: Despite multiple assurances that my records were received, staff recently claimed there is no record of my previous calls or documentation. - Misleading Claims: Staff confirmed a new PA was submitted in June 2026, yet my insurance provider maintains no request has been received since a denial in April 2026. That April denial was reportedly due to the office's failure to include the required documentation. - Poor Communication: My attempts to follow up are frequently met with dismissive attitudes from staff, even though I am strictly following the instructions provided to me. The administrative failures of this program have made it impossible to access the services I qualify for. I would caution others to be prepared for significant delays and a lack of accountability regarding insurance authorizations.

I've seen many different types doctors in my life, but Dr. Rodriguez is definitely one that stands…read moreout due to the amazing quality care she provides her patients. I don't even live in Bakersfield but I come here to see her, that is how exceptional she is!

I've been coming to centric urgent for a few years. Raving from infections and dealing with bladder…read morecancer (side issues). Each visit I was made to feel comfortable, calm and relaxed. I've seen a few great People there, one stood out. Kim hatton, nurse practitioner. This woman, went above and beyond yesterday to help my husband who'd been in an MVA the week prior. She ordered the tests and made sure he was comfortable as he's been in tremendous pain! I highly recommend centric urgent care, the staff are also great, especially Toni!

I think this app is a great idea you don't have to leave your house and it's convenient it's a…read moregreat app for people who don't like to go into the doctor's office and wait in line