Very willing to work with me. Amazing team. He's going to fix my rust this winter. He's a very good…read moreperson and great value

Jane and Larry were consummate professionals, extremely customer service oriented, and produced an…read moreexcellent repair. They took over communications with the insurance company minimizing my hassle and performed the work precisely on schedule. The car was returned to us seemingly detailed on the inside and out (a big improvement for a minivan accustomed to 5 kids). I can't recommend them highly enough.

Fast, friendly, honest, knowledgeable…read more No need to look anywhere else for a mechanic, above and beyond from Jacob.

Estimate was easy. Very helpful, repair was done perfectly, they were nice and insurance was no…read moreproblem. They had to repair rear hatch/damage to the hinges, also diagnosed why I was having such trouble putting the hatch up and down in addition to the hinges, fixed that, and had it done very quickly. They washed the car and cleaned it! The RAV4 definitely looks better than when I left it! So happy with them and would highly recommend. My sister also had work done after she hit a deer and she was so impressed that she referred me to Tate's. I would go there again if needed in a hot minute.

3/31/23: I'm up from Detroit in TC visiting family and discovered a near-flat on my Wrangler. My…read morefamily recommended Juniors - a reco but no direct connection (ie. they didn't know me or my family). I called and spoke to Mike who told me to bring it right in - whether it could be patched or not, I also requested a tire rotation (when at Juniors I suppose). He asked my expectations on timing and I told him I was just glad they could get me in. A few hours later, Richard calls to tell me it's done and no charge for the tire rotation. What? I politely declined and insisted on paying for the rotation. I share this story not so others will expect to "get something for free" but instead to expect high-touch, friendly, communicative, timely service at (IMHO) a a great rate! The entire team there could not have been better and although I live in Metro Detroit, I try to visit TC often and I can say with confidence, when it's time for new tires - I will consider driving up to see the Juniors crew. Maybe you think I'm an idiot but if I can parlay a visit with family and support this local business - WIN-WIN!

Juniors always provides friendly, affordable service on repairs and fair prices on new tires.read more

Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

Super easy to work with, came and towed us out on a Sunday evening. Super kind and quick. We were…read morequoted an hour and a half and he arrived in 30 min.

The worst experience I have ever encountered with a tow company. The guy charged $215 (plus 3% card…read morefee) for a lockout (no tow) and never stated the amount. When the bill came, he said they charged $5 PER MILE for 18 miles to come to get my keys out of my truck. Again, my car was never towed anywhere and they charged for mileage. Just a heads up to anyone who is in the area. Absolutely ridiculous and will never use or recommend the service again.

I dropped my truck off Monday morning for my scheduled install of parts that I brought with me. I…read morewas told 3 days is what they needed with my truck. Wednesday night, they still had not gotten to it. Told me it was the "next one in" like they said on Monday morning. Showed up Friday at 2 pm and nothing had been done. My truck didnt even move from the place I parked it on Monday. Super disappointed with their service and will not be going back. Im fixing it myself this weekend now. An entire week without my truck, means an entire week with no pay.

A+ all around. Had a brake light switch issue with our Sprinter-based motorhome. We had the part…read moreshipped to a friend in TC. Rev was unable to fit us in on Monday afternoon, but installed the new part in 10 minutes flat on Tuesday at noon. They didn't even charge us. Great outfit. Very professional. They seem to work on all kinds of trucks. Thanks, Joe. Nearby is Taqueria TC Latino Dos just off Hammond. Delicious, cheap, and authentic. We had carne asada and carnitas tacos. They are highly recommended while you wait for service.

Awesome service! Fair prices, reliable quote, informative mechanic, and overall a pleasure to do…read morebusiness with. I'd you need to make your car look brand new. It is a ways out of the way from Traverse City so it could pose extra if you need to tow your vehicle there but much better service and price compared to the majority of repair shops within Traverse City limits. Would recommend this place.

The owner Matt did a great job repairing my work van. Not only does it look great but the work was…read moredone on time and on budget. My van is my business so having it done quickly and on time was very important. Auto Craft hit it out of the park. Hopefully I won't need more work done in the future but if I do I will be calling them again!

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.