If I could put 0 stars I would. They promised me a good…read moredoggy haircut and left me with this! What even is this? They refused to give me a refund they said They wouldn't do anything about it.

I have never seen behavior like this before at any pet groomer they were very aggressive with my…read moredog and then started bashing his looks saying there was nothing they could do for him cause he's so "ugly" never again would not recommend.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

As usual, Angie did another wonderful job of grooming our Maltese, Zoie. She looks perfect and…read moresoooo pretty Angie listens, understands and is talented. In addition to all that, you can tell that she's a kind and caring person.

Great store with terrific staff. Super knowledgeable and is a great help for fixing problems…read morenaturally.

We continuously get overcharged at this location (Third time!!). This time by $14! Thus earning you…read more1 Star, whereas had these incidents not occurred you would still have 5. UNACCEPTABLE! We will be going to the Wesley Chapel or Matthew's location from this point forward, unfortunately, because their customer service is dreadful at times!

Took dog there for nail trim. Stressed NO GRINDING . Girl starts off by grinding. She gave up…read morewhen he nipped at her. Took dog back 3 weeks later. They brought him back to me and said they couldn't trim his nails because he bit 3 workers. Get dog in car and notice they trimmed 1 nail and it was down to the quick. Location was convenient for all our pets needs but I won't be back for anything.

Service was very good, food was very tasty and drink selection was ample. Ordered low country boil…read more1/2 lbs medium seasoning and was perfect.

The experience my father and I experienced yesterday was really unfortunate and could have been…read morehandled a lot differently. The young owner presumingly in the black shirt was very disrespectful and rude, refusing to sell us any further fish (more or less banning us from his store) if he gave us this refund because we opted to return a fish that died that was in the 2 day window of the guarantee. He had no issue telling this to our face in front of his employees. A different fish that died that we returned was not the same fish and we were not provided the same results that were given to us before. As we explained to the original person helping, they are 2 separate beings/cases and not a "double warranty" issue as there is no such thing when they aren't the same fish. We would not have traveled 1.5 hours one way to return a fish that died if we were going to be banned from the store by exercising our right as a customer. A customer shouldn't have to concern themselves if they are going to be banned from buying fish at Nemo's Reef because they returned a dead fish. The lack of understanding and appreciation of our business was highly evident. We have bought more fish then we ever returned and to be treated this way as if we did something wrong, was how we were thanked for our business of spending close to $1,000 cumulatively over the last few weeks. I've never had a owner or a manager of a business made me and my family feel like we were unworthy of buying anything in his store when we had fully attended to buy more fish and spend more money, not only within this same store trip but in the following week. As anyone knows who has salt water aquariums in their homes or businesses, this is not a inexpensive hobby. The person in charge should treat customers with more empathy and respect, instead of acting like he's upset he had to speak with us at all.

I took my 15 year old toy poodle to be groomed a couple of weeks ago. The groomer said she was too…read morematted for her 20 inch blade. She said she'd try. I was halfway home when she called me saying she couldn't do it. I said I'd try and she told me I wouldn't be able to. She did have a couple places that looked matted on her hind quarters but hardly any. She had shaved 1/2 of my dog and said she wouldn't charge me but that it was PrtSmart policy not to groom a dog they deem too matted. I gave my dog a bath and low and behold, the so called matting was completely gone! I have a private groomer coming to my home because I want someone I can trust. I was appalled at the PetSmart groomer's handling of my pup. I also told her Bella had warts. I've never had a groomer say she couldn't groom my dog because of the warts, but this groomer said she couldn't see them. I am not the type of person to leave negative reviews, but I feel in this case people with small elderly pets should be forewarned before they take their pets to this grooming practice

I took my Havanese here today and this is truly the final time I will bring my dog to this…read morelocation. The groomer did a horrible job with my dog's face and body. The area around the mouth is completely uneven with one side longer than the other. His entire body is cut uneven as well. I was going to go back and have them fix it as soon as I noticed it but why bother? The customer service is decent but the grooming has always been inconsistent, there have been cuts on the ears and I've never left PetSmart thoroughly satisfied. This location is definitely a hard pass.

Clean nice people great grooming and local family business feel they also have fair prices and a…read moredog wash in the back

I took my 6 month old corgi puppy to Barks, Bones, & Biscuits Bakery for grooming, and I couldn't…read morebe happier! Kat did an amazing job--she hand-scissored the cutest little heart shape on his backside and was somehow able to file down his long nails (which I haven't managed before). My pup absolutely loved her, and it's clear she really cares about the dogs she works with. I'll definitely be back. Highly recommend!