We continuously get overcharged at this location (Third time!!). This time by $14! Thus earning you 1 Star, whereas had these incidents not occurred you would still have 5. UNACCEPTABLE! We will be going to the Wesley Chapel or Matthew's location from this point forward, unfortunately, because their customer service is dreadful at times! read more

PetSmart - Pet Training Near Me - Monroe, North Carolina

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Took dog there for nail trim. Stressed NO GRINDING . Girl starts off by grinding. She gave up when he nipped at her. Took dog back 3 weeks later. They brought him back to me and said they couldn't trim his nails because he bit 3 workers. Get dog in car and notice they trimmed 1 nail and it was down to the quick. Location was convenient for all our pets needs but I won't be back for anything. read more

Very unorganized. We made an appointment to have our dog groomed online. We were then contacted by the grooming department to let us know there was a glitch with the online calendar and that appointment was actually not available. Okay. So we scheduled another appointment online. We were then contacted AGAIN by the grooming department stating that appointment would not work either because it was going to be our dog's first grooming session and "it would take longer." Unorganized and unprofessional. We are going to take our dog to another location as this location does not seem to have it together. read more

Doesn't take appointments, but when showing told to come back tomorrow. I'll take my business elsewhere.

Petsmart is the big box of pet supplies. Cat food, dog food and other little furry creatures. And fish. I'd shop here again. read more

PetSmart - Entrance to Petsmart - Pet Training Near Me - Monroe, North Carolina

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Although they were unable to take our dogs, Jensine and Pam were very nice and helpful! They gave us a recommendation of a place to get our dogs groomed, Thanks again! read more

DO NOT ADOPT!! I went in trying to adopt 2 kittens. I filled out the application and sent it to the lady in charge of adoptions. She told me that I was a good match and that I could come pick them up the next day. The next day she called me saying she changed her mind and wanted to talk to the vet that worked with my dog to ask about her personality. I waited all day and never heard back so I called twice and texted and she ignored me. I called from a private number and she answered. She still never told me anything. I went to Union County Animal Shelter and adopted to cats and took them home the same day. Don't waste your time here just go to a shelter. read more

I have had nothing but good experiences with the groomers at this location, but I do stick with the same staff. Rebecca cares for my dogs, and does a great job with grooming them to my specifications. The other girls are just as pleasant and seem to like my dogs just as well. I've been using them for almost four years, and have no complaints. Sometimes they are very busy and it takes a little bit longer than normal, but normally they are within a half hour of when they said they would be finished. I will continue using them as long as my regular groomer is working there. I also purchase many of my dog supplies there and they have especially good pricing during sales. I also have had no problems with any of the front-of-house staff and have no reason not to continue purchasing my pet supplies there. read more

I will definitely recommend anyone to take their pets to Banfield Pet Hospital . Their service is complete awesome for the owner and pet. They attend you fast and quick and customer service is great! I have been their twice since we have a new puppy in the family and I really love that I brought our pet(Max) to Banfield. Prices are fair, but they have plans that can work for you and your pet. Staff actually walks you to the product for your pet if you ask them. I was a happy customer at Banfield I also got on a plan for my pup. I will continue taking my pet to Banfield Pet Hospital. They really care for your pet! read more

Only because I can't stand the Matthews Petsmart, and the people who stand outside everyday begging for money for one donation or another.....(I take in ALL rescues, isn't that enough????) I take the extra time to drive out to this petsmart. They often have good deals of big bags of cat and dog food (when its on sale) Otherwise it is what you would expect of every other Petsmart. It has a Banfield Animal Hospital in the back. The reptile/fish people here tend to be very knowledgeable, to the extent where I get recommendations to local's for odd types of feed, and good local breeders of exotic reptiles. Lets be honest though I always see dead fish in tanks, under-fed sickly looking reptiles.....the minimum wage/minimum trained employees do the best they can with what they are given, but it does not seem good enough. I would never buy an animal from here for fear of neglect although it is a good place for supplies. read more

Took my dog to get her toenails trimmed. When I get her home her nails were bleeding and one of her foot pads was cut. Go somewhere else! It is not worth getting your dog hurt. I wish I had known but PetSmart blames the owner and not the groomer. read more

I have had problems with this Petsmart's Grooming several times. They have refused to cut my dog's nails because she wouldn't be still...she's a dog she is not going to be still. Today I took my pup to get her nails cut and when I walked in 3 groomers were just standing around and would not check me in. When they finally did, they began discussing who was going to groom a particular dog because the owner was a good tipper. Then, they told me they could only cut half of my dogs nails. The amount of laziness and greediness of these employees is disgusting. These employees do not have the love of animals to be working with them. Will not be going back. read more

I love the groomers at this one. (NOT MATTHEWS) My dog never seems nervous, you can watch the grooming from behind the isle so your pet won't see you and they treat the dogs in there lovingly. I only give it 4 instead of 5 because someone needs to come up with a better way then the dog attached by the collar from above the table. I hate that. read more

DO NOT GO TO THIS PETSMART'S GROOMING SALON. We brought our dog there to have her nails filed and they were cut so short that they bled. We called the next day when they were still bleeding and the groomers refused to take the blame and told us that walking her on the pavement was the issue. Seems strange to me that you would cut a dog's nails so short that going on a walk made them bleed. They were for unsympathetic on the phone and did not seem the least bit concerned or remorseful. Take your dog elsewhere for grooming if you want the peace of mind that your dog is in good and well-trained hands. read more

BY FAR THE WORSE AND UNPROFESSIONAL PLACE EVER. I recently had taken my dog to get a full bath & nails trimmed. I specifically told the groomer I was there to get my dog's nail trimmed. The worker there did not seem to care for animals or properly trained. After my dog got a bath, what she did not know was that I was watching her from a distance. I watched her corner and mistreated my dog and when I came in the room she proceeded to tell me she was having a difficult time to cut my dogs nails and will have to sedate him... if she hadn't cornered and mistreated my dog, he wouldn't be upset. She continued to tell me that they didn't dry my dog and couldn't cut his nails now. I asked if I can get a discounted price since my dog did not get the full "bath package." She told me, "what you get is what you get." Then she proceeded to tell me to try to come in a couple days but it really wouldn't matter because she will not be there? This place was just a complete nightmare. I took my dog to the petsmart in Wesley chapel a couple days ago and did not have a single problem! read more