*Repost due to me accidentally deleting my last* This part of my review is about me, about what i do when looking into new salons, and my reasoning behind being so specific when choosing a new salon (this is a new salon to me VvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvVvV ***Now I just want to mention that I'm blonde i have long hair and a lot of it. And when i am in need of a new stylist I'm VERY picky about who will be doing my hair because HONESTLY ive had way to many bad experiences in the past with people that don't know what theyre doing when it comes to dying hair blonde and then they...hmm let me see, FRY IT, make it turn orange, make it turn purple, after frying it- have to chop it all off because if they don't itll just fall out on its own. This always happened to me because i didn't want to speak up and ask for someone who knows how to dye blonde hair without offending someone.. and every time I DIDNT speak up i without a doubt got screwed into over paying for a hair cut and color that i hated and was embarrassed of. SOOOO with all of that said, when calling salons, I call certain salons that ive already looked into with good reputations... i call with questions that i feel are important in order to make my experience at the salon worth while I'm not rude about it I'm just honest and any good salon should be more than happy to provide you with HONEST answers without taking offence to questions like EX. " I want to know if the person whos doing my hair has experience with my choice of hair style...." but i make sure to do this over the phone when I'm scheduling my appointment because depending on their answer you can tell if theyre either 1) a professional salon and are going to be confident that there are experienced stylist that can surely meet your needs or 2) theyre going to take offense and cop and attitude.** --------------------------------------------------------------------------------------------------------------------------- So from the beginning. A few days ago I was searching for a new hairstylist in the area because ive just recently moved here from LA so I did some yelping and noticed that 20 volume had a decent amount of good reviews so i went ahead and called. the phone conversation went like this: (were going to abbreviate the receptionist R) Me: hi, I'm new to the area and I'm looking for a new stylist that i can come to from here fourth so I'm not salon hopping, i need to schedule an appointment for root touch up and hair cut and style. I have blonde long hair probably down to the end of my back R: Ok great i have an appoinment open at 4:15 that you could come to for the touch up and style. Me: that works out fine, but before scheduling the appointment i want to ask if the person that would be doing my hair has experience working with blonde hair, i only ask because i have a lot of hair and ive had bad experiences in the past and sometimes its harder to work with blonde hair so i just would like to know if the person doing it has done it in the past and is comfortable doing it if not is there someone who is that you could schedule me with?? R:OH YEAH! I scheduled you with a woman that has been doing hair for like 12 years so your in good hands! ---------------------------------------------------------------------------------------------------------------------------- when i got to the salon i could already see that the receptionist was mad i was running 10 late, she even mentioned it. so that was a bad start. When i sat down for consultation i got the feeling that the woman that was going to do my hair was new.. she was asking questions from the other stylist but i couldn't just say "I'm sorry your new to hair and my hair is fragile" without knowing forsure that she was new, considering the receptionist had informed me and made sure that she was experienced i figured maybe she was just getting suggestions, i couldn't believe that the receptionist would BLATENLY lie to me about her experience even when i explained why i was weary. when the dye was sitting i noticed she missed spots, while half my head was already frying. she had to go back and fix it. during the aqppointment a woman walks by and makes a joke abut her taking on every task avail becayse she was new..well there it is, shes in fact new. GREAT. while shes washing it out i can tell in her voice shes scared..its very yellow, she had to use two bottles of toner (which she charged me for without even asking or informing) i asked for a cut and style. my bangs are jagged and uneven, so are the ends of my hair. when she was blow drying my hair she had the dryer so close to my hair i could see steam from her burning my hair (ive been told many times by various stylist to absolutely never do that) Since i posted my first review i got a call from the manager asking for me to come in so that they can fix the problem. Which i deeply appreciate read more

TL;DR: I recommend this place, absolutely! Just be upfront about any difficulties or concerns you have with your hair, and keep in mind the experience levels of the people working on your hair. If you're uneasy with a novice touching your head, let them know you want someone with more experience and ask them who is available. Don't be afraid to ask questions about pricing, procedure, or expectations! So, originally I'm from Maine. Moved to Arizona about two years ago. After anxiously putting off biting the bullet and trying to find a new salon to go to, I finally started to tentatively poke around. I scoured through reviews, blogs of locals, and visited a few locations in person. I ended up trying this place, and let me break down the reasoning for the 4/5. The Facility: This place is nice to be inside of in several ways. It just *looks* a lot prettier than many other salons, the waiting area is comfy, and they offer coffee, tea, water, or even wine while you wait! I've tried the tea so far and that was lovely. I'll try the coffee on my next visit. The People: My first impression has been fair. They seem busy, which is fine, but once you're one on one with someone they seem very attentive. No one was mean, rude or rushing at all. They're just busy, but hey, they're working hard! The Dye Job: As for what I actually had done...my hair was some pale 'sometimes looks blonde', 'sometimes looks red' *thing* with like, 4 or 5 inches of roots. My old hairdresser used to tease me about how stubborn my hair was to change, and my hair is *thick*. Partway through, Kassidy had to go mix up more product to get the rest of my head. What I asked for was this really vivid red, kind of orangey. And I know many people *avoid* orange like the plague, so I was very nervous I wouldn't get what I wanted. I brought in two pictures as a reference, we spoke a little more, and so the process began! When I first walked out, I was iffy on the color. I saw some odd magenta coloration in a spot or two. But after the first time I washed my hair, and removed the excess dye? SPOT ON. *Precisely* what I wanted! It looks so damn good that my coworkers were mostly confused when they looked at my hair and would ask, "Wait, is that your natural color?" Despite the fact that they had *seen* my roots with the blonde color for months. My hair has been washed several times now and it's still fabulous, the dye hasn't run away or anything. The Price: Not only is what I got well worth the service, but Kassidy was very good about not trying to sneak anything extra on me. Despite her needing more product than she thought for my hair, she didn't charge me anything extra for it. She also let me know that blowdrying my hair would cost extra (costs extra for coloring alone, but if you get a haircut blowdrying comes with it), so I declined it. I also like that they charge differently based on who is doing the work. Most places I had seen back in Maine, it didn't matter if it was a Master working on you, or someone who just finished beauty school, they would charge the same. This place, if you just want something done for as little as possible and you feel confident in it? You can have one of their newest people do it. But if you have any concerns, or a tricky request, it's worth the extra money to have it done right. read more

My son and I stopped the salon on a Tuesday evening. My friend had recommended the place to me. We just moved here from out of state and were looking for a new salon that we could both go to. The staff was very friendly and helpful with accommodating our needs and communicating details on services they provided. Emilio was our stylist. He was very friendly and exactly the kind of stylist that we were looking for. I prefer a stylist who offers suggestions for my age (49), hair texture (fine), and face shape. I also like a stylist who isn't afraid to change things up with edgy and cute cuts/styles that aren't boring or don't look like every picture that you see on everyone else. Emilio had great suggestions for my cut/style with my hair. I was a little skeptical when Emilio said that he would not be using a flat iron on my hair; simply a blow out absolutely did the trick. My hair felt amazing with their wonderful Aveda products! I plan on going back to Emilio to try different looks so that I can try out different styles. My son (18) said it was the best haircut and salon experience that he ever had! The neck and hand massage were definitely a plus. We paid $45 for both cuts - can't beat that! The atmosphere was extremely pleasant and we were both very pleased with our cuts. The facility is clean and very inviting. We have found our new stylist and salon! I was admiring the the aesthetician's eyelashes that was there at the time (Shalynn) and they were awesome. I plan to make an appointment for eyelash extensions next. I would highly recommend 20 Volume Salon & Spa to anyone. read more

This place is hands down the best! Best service best hair dressers. I had an incident with this salon a couple weeks ago where I go to my ongoing hairdresser Brooke and had an appointment scheduled with her- I receive a call from the salon informing me that Brooke has switched locations to the Dana Park salon; this is a little bit of a drive for me given I live 2 miles away from the Williams Field location. I make the drive to my appointment just to find out that Brooke was not at the location at Dana Park- I was extremely irritated. They proceed to tell me that they will reschedule my appointment. Annoyed, I just left. Brooke is an outstanding hairstylist and is very set on giving you her honest opinion and helping you achieve the look that you want. Which is why I called the salon today and spoke with the friendliest caring receptionist! Carrie- she went above and beyond to help me in getting a new appointment and really listening to my concern she was a great help! It's not about being a perfect salon it's about keeping your clients happy and this salon really does that. If you ever need a talented and honest hair dresser Brooke is your girl! read more

My first experience at 20 Volume Salon was amazing! Emilio is great and truly loves what he does. He has a great eye for color and is so smart and funny. He made me feel very comfortable being my first time there. He listened to me and gave me advice and did not chop all of my hair off. I love how he took the time at the sink to pull the color through to the root of my hair as my hair grows so quickly that I see gray within 3 days usually. I am going on 7 days and the color looks as if it was done yesterday. This is one of those little things that makes me feel that he really does love what he does. To take the time really impressed me. Sabrina was great and very attentive to my needs and made sure I was always comfortable and had water. She was paying close attention to what all of the stylists were doing. I really appreciate the courtesy and friendliness of the entire staff. Thank you for an amazing experience. I have a new salon! read more

I have been going to Sandy Labbate at Volume 20 for just over 2 years now. I absolutely love how she does my hair. I decided to give this salon a try because it was near my home and I had been going to a very expensive salon before but was sick of feeling like a number and not liking my results after paying so much. I fell in love with this salon from the moment I called to make my first appt. The customer service experience is wonderful and your appt will be personalized just for you. The pricing is good there as well. Sandy also cuts my 5 year old daughters hair. She pays close attention to just the way you like your hair done. She offers ideas and suggestions to make my hair look and feel it's best. I have had my hair all different colors and every time I leave there I love my new color. I wouldn't go anywhere else!!! read more

I had a horrible experience at an Aveda salon in Northern Arizona, so I did a thorough search of Aveda hair salons in Northern Arizona as well as Phoenix. I decided upon 20 Volume and made an appointment. I was a little anxious for my first hair cut and color, since my previous haircut from another salon was a complete disaster. But from the moment I walked into the salon, I was shown excellent customer service from Britni, she listened to my every hair need and provided me with the trust of a stylist to cut and color my hair. I now drive 2.5 hours just to see her for a hair cut and color. 20 Volume is a great salon with amazing stylists. Britni is phenomenal and has exceeded my expectations! I would highly recommend 20 Volume to anyone. Please ask for Britni, she's fabulous! read more

I was in town visiting my daughter and in need of my monthly cut and color. I read the reviews on Yelp about this salon and it was close to where my daughter lives, so I called and made an appointment with Blair. And, I am so happy! First of all, when I called, the person was very accommodating at arranging a good time for me to get in. Secondly, when I arrived, the front desk people were so friendly and welcoming. Blair was on time and took such good care of me. She was very careful to listen to what I wanted and did everything perfectly! Great cut and color!!! I highly recommend this salon, and especially Blair. She is not only competent but ever so sweet! I would definitely go back when I'm in town again. read more

I found the salon on the internet when looking for an Aveda salon near Chandler. My friend and I are visiting from out of town and wanted a blow out so we didn't have to do our hair for the week. I called on Thursday requesting an appointment for Monday. The lady who answered the phone was very helpful and found us two appointments at the same time. We got Brooke and McKenzie and we had an amazing experience! Brooke was my stylist. She used essential oils to massage my neck, did a long wash with a hand massage. Then she dried and styled my hair exactly the way I wanted it. I wish I lived here so that she could be my stylist forever! I definitely recommend you give 20 Volume Salon a shot. read more

I had such an amazing facial here last week with Jennifer! I had stumbled in because of a groupon offer, and I was NOT disappointed. An absolutely relaxing 60 minutes all to myself - including a mask, aromatherapy, massage, hot towel and more.. it was even better than I expected. (Groupons are a hit or a miss with me so I was SO happy!!) The staff was super friendly and in a very sincere way.. I made a followup appointment before I left! I plan on bringing my Mom and sister to get the facial experience!! The atmosphere was very tranquil and relaxing as well - I felt like the salon was well maintained and overall very welcoming. Love all the aveda, too. read more

I didnt have a great experience. I should have judged it from my very first encounter. I called in the morning and got vm and left message. They called back but I was busy with work. Long story short, I called a total 6 times and never got a live person. I got a chance to stoop by later that afternoon and finally got an appt set up. I got there for my appt the next day and I was told the stylest wasnt available. Yes they did call me about an hour and a half before my appt but I was busy at work so I never got vm. Dont know if its just realllllly really bad management or just really bad training on their staffing or both. It was really disappointing. read more

I moved here from Texas right in the middle of quarantine and was hesitant in finding a new salon and I kept putting it off. But finally decided to just do it. I got my hair cut and colored by Larissa and it looks great! Her and her assistant were super nice and I got exactly what I wanted! I hadn't had my highlights done since before Covid hit! It was bad! But she fixed me right up! And I have the most beautiful blonde hair now! This Texas girl is a happy camper! Even though it's a little on the higher end cost wise it was worth it. Thank you Larissa!!! You are a hair queen! I have found my new salon home! read more

I would like to thank the Ladies at the 20 Salon for taking care of my aunt a couple weeks ago when she was headed to a funeral in some little town around Gilbert, Az. and since she isn't computer literate and she wanted the salon to know, I told her I can look it up online. Aunt Slyvia wanted to Thank the 20 Salon for their professionalism and politeness from the staff and customers. She says it was one of the nicest salons she's been in, and she's 56. Again I would like to thank you for making a bad day (the funeral) not so bad. THANK YOU 20 SALON, read more

Jen at 20 Volume Salon & Spa is a miracle worker and a hair whisperer. I showed up looking like a rejected extra from a 90s boy band, and she turned me into something that could actually be on Instagram without shame. She cuts, colors, and strategizes your hair like she's plotting world domination--only the victims are split ends and bad dye jobs. And somehow, she does it while making you laugh so hard you snort. If your hair hasn't cried tears of joy under her scissors yet... what are you even doing? Go. Sit. Submit. Your follicles will thank you... read more

First time getting my hair cut here today and I am so rejuvenated! Adrienne spent a lot of time making sure that I got the perfect layers! My hair is really long and thick, and I am very picky about my stylists. Whenever I move to a new town, I always have a hard time finding someone who can get my style right. I am just thrilled! Will definitely be making this my salon. Adrienne also does this crazy-good scalp massage during the shampoo. Sooooo relaxing. Ambience of the salon is great. Everyone was friendly and positive. I feel so pampered and pretty! read more

I loved the amazing experience at 20 Volume Salon & Spa. This was my first time at this location and it was awesome. Everyone there were very nice, professional, and treated me well. I got my hair colored by Michelle. She was on point with everything! She attended me like a queen! Even tho I paid a little more than I planned the neck massage, arm massage, products they use by Aveda, how she treated me the whole time I was there was worth it! I would highly recommend going here! I will be coming here again! read more

20 Volume Salon is beautiful without being pretentious. I am always greeted warmly and offered a drink while I wait. Emilio is my magician of choice. He understands how important it is to listen to you and he always has suggestions that I never thought of too. Neck and hand massage, the full package! In the unfortunate event that you can't get in to see him when you need to, try Mercedez. She gave me a beautiful up-do for a wedding and I received so many compliments! read more

I just had my second visit with this salon and I absolutely LOVE IT!! I'm VERY selective with with who does my hair and Natalie did an AMAZING job! There is no doubt that I will continue my business with this salon and Natalie will be my stylist for future appointments! The staff, the environment, and overall experience makes it a perfect place for the services you need! Thank you 20 Volume and Natalie for everything! I can't talk you up enough! Bri read more

This is an awesome salon. Warm atmosphere and stellar service. I've been searching for the past few years and finally stumbled upon this gem. Best hair cut and (hide the gray) color I've ever had. I would highly recommend this place to the men (and women) out there searching for excellence. BTW, Brooke Casey was my personal stylist and will remain so as long as I live in Gilbert. I'm a 57 year old man and now I look 10 years younger. Cheers!!! read more