We got there on a Saturday evening and there's a line but moves relatively quickly. You can choose your base froyo - they have standard ones and seasonal ones. We got the organic New Zealand strawberry froyo as the base and I got the strawberry sunrise (#16) but without the soda so it's chopped up strawberries and pineapple chunks mixed in. You can also choose the size of the cup - I went with the small. It's so refreshing and the base froyo is not overly sweet which is perfect! The sweetness mainly comes from the fresh fruits so so delicious! read more

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Went two days in a row because wifey loved it. Chill corner spot, felt kind of open air vibe. services was great both days, (young lady working by herself 1st day, chill gentleman the 2nd day), fresh tasting ingredients, nothing to complain about. 10/10 would recommend. read more

21 Choices Frozen Yogurt - Dutch chocolate, brownie, oreos, strawberry, and almonds. - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

Place was not somewhere I would come again. Workers not interested providing good service, more interested in talking to each other. There was a long hair in my ice cream. I said something to worker, nothing was done other than a "oh, I'm sorry". The ice cream frozen pan they made it on was covered in debris and looked disgusting. Also had products everywhere except in the kitchen. Looked like place was being remodeled or just messy. Would not recommend, there is plenty of places in Pasadena that are cleaner and better. read more

I got the vanilla with the animal cracker and eggless cookie dough with rainbow sprinkles. (The number one) Service was great and very fast. They make everything in front of you and you can customize anything you like. The portions even for the small are huge! So definitely worth the $8. Get a lid and you have two days worth of frozen yogurt. Will definitely be back so yummy! read more

21 Choices Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

look yo I'm a broke student on a college meal plan right now who's SUPER stingy about money.... And I still went out of my way after work when I found out there's a 21 Choices fifteen minutes from me. I usually go straight back to UCLA after I finish working in Pasadena.... But I needed my froyo and this did it for me. It's literally cold stone and Yogurtland had a baby. And I even felt LESS guilty. LEARNING WITH THE BANANA FLAVOR WITH NO SUGAR ADDED. MY DIABETES IS HEALED YO. IT WAS SO DIVINE. I MIXED IT WITH ACTUAL BANANA AND CINNAMON TOAST CRUNCH. Like I actually shared a tear. The largest size was 10 bucks and it was completely worth it like I don't care. God I love sugar. read more

21 Choices Frozen Yogurt - sf banana 3 - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

It was a very warm, sunny afternoon as I walked over to this area from my hotel to do some shopping. The frozen yogurt shop was a welcome sight. I ordered the milk chocolate and it was cold, creamy, chocolatey, everything I needed. read more

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First time here and I was overwhelmed with all the deliciousness that I opted for one of the premixed choices rather than making my own. I got the number 5 and it was perfect, a mix of vanilla base, Nutella, caramel, cookie dough, and sea salt. They do have special flavors that are limited, one being matcha and I really want to try that next time. Service was great and I love how this is cross between frozen yogurt and a cold stones. You can build your own or choose a menu item premade. There was quite a line when I arrived but it does move quick. Only a few benches to sit inside otherwise it's more of a grab and go type of place. read more

21 Choices Frozen Yogurt - Menu - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

Stopped by on Sunday, 07/06/25 for the first time at this location. I haven't been to 21 Choices in a very long time! Ordered the following: - 1 mix in choices = $8.75 - 1 medium mix-in = $9.75 TOTAL = $18.50 I got the orange dream frozen yogurt and topped it off with just fruits and a tint of fruity pebbles. This really fills you up!!! We waited around 15 minutes. read more

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Google says they're open until 10 PM yeah we were turned away at 9:35. So disappointed so sad.

21 Choices has never been my first choice until I went the other day and Camilla helped me. She was so sweet, the service was amazing, she really made sure I was happy with my ice cream and it was delicious because of her attention! Will be my new go-to! read more

Heard many good things from this place and decided to give it a try with my friends after dinner. This is the most MID yogurt dessert I ever had. For the price of the yogurt, you can find something better around the area. We got the circus animal cookies (2.5/5) and Oreo cookie magic (3/5) to try and it was VERY SWEET. There was a long line but the service was fast but the customer service was ok. The store was pretty small and they had no place to sit and enjoy your dessert which was ok for us cause we wanted to walked around. read more

This is the best ice cream in Pasadena. The delicious soft serve ice cream here is made even better by the mix-ins done on a cold stone. There are 21 choices of recommended mix-in combinations, but you are always welcome to create your own. My favorites are #7 (Reese's PB Brownie), #14 (Rocky Road), and #21 (Elephant in the Trees). There is not much to this place, it's just a simple ice cream shop with limited seating. But, the ingredients are fresh and the finished products are super tasty. The staff works hard and they are friendly, so please tip well if you are pleased with their hard work. There is almost always a line out the door, but be patient because it's worth it. read more

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This was place soooo mid. I was really craving fro yo so I decided to give this place a try. I got the OG frozen yogurt with sprinkles and strawberries. I thought the strawberries would be chopped/ sliced up but it wasn't. The froyo tasted fine but it was $8 in total, which I could've gotten for way cheaper at a chain frozen yogurt store. The employees also did not seem welcoming or happy at all like they didn't want to be there. Service was pretty slow though. Would not come back ): read more

My usual order is vanilla with brownie, strawberries, and banana -- vanilla is still the best base they have, hands down. The preset mixes are pretty good too. But on my last visit, things were a bit off. I could see ingredients in the fridge, including strawberries, but they said they were only taking orders based on what was out on the counter. They offered a discount, but it was still disappointing since I couldn't get my usual. Every other visit has been solid, but this one felt strange. read more

Nice place, but can get busy. The line moved quickly. Workers worked fast to made your personalized creations. Rating: 4 stars read more

21 Choices Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

Rating: 8.7/10 Refreshing, creamy, (and to me, feels healthier than ice cream!)! Bf wanted to show me this place since he's been coming here since childhood. I've never had it before but was excited due to it being frozen yogurt bases instead of ice cream. 21 Choices is in the heart of Old Town Pasadena, where parking is limited. We parked at De Lacey Parking, where parking is only $1 for short periods of time (I don't remember exactly how long but maybe if under an hour). We walked about 5 min to get here. At around 7PM on a Monday night, it wasn't too busy and we were able to order right away. They have their regular yogurt bases (like vanilla and chocolate) but I wanted to try the cheesecake yogurt today. I chose the #18 Strawberry Nutella pre-set add-ins with Nutella, strawberries, and chocolate chips for a size small. The froyo was light but still creamy. The Nutella had been mixed in chunks, but I love Nutella so I loved biting into it. This combination in particular suits my taste a lot and the cheesecake yogurt matched perfectly! Size small was more than enough, and they put it into a medium cup for me as well so I had more space. Overall, I'd definitely come back on a hot day! Bf and I agreed that this place ranks higher for us than other local ice cream/froyo stores like Handel's, Salt and Straw, and Yogurtland. I can see myself coming here again for a delicious sweet treat! read more

21 Choices Frozen Yogurt - Cheesecake Yogurt with #18 Strawberry Nutella mix-ins, Vanilla Yogurt with #1 Circus Animal Cookies mix-ins - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

Best crew in a really long time and we've been coming here for years. Shouts out to Kensie, Emma, and Stephanie for the extremely great custome service! read more

Cute little frozen yogurt shop, it's always packed on the weekends. Staff is nice and helpful, been here a couple times during the night and they're out of strawberries. They also close early depending on the weather. If you would like any type of fruit go during the day or a day they're not busy. Sometimes they can overdue it with the toppings so beware. read more

21 Choices Frozen Yogurt - Vanilla soft serve - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

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Soft Serve ice cream with a cool concept and so many toppings to choose from! This ice cream shop has a similar concept to Coldstone. I was surprised at how well the concept would work for soft serve ice cream! How it works is you choose a 'Fresh Choice' or an ice cream base and then choose a 'Mix-In' or a group of topping mix-ins that will be combined with the ice cream flavor of your choice. When I went, the ran out of vanilla which was okay because my friend and I wanted the Belgian chocolate ice cream anyways. We chose to share a small size Nutella truffle mix-in with Belgian chocolate which was $8. It was a bit pricey for ice cream but the size was huge. I loved the ice cream combination we got! It was soft and smooth and the toppings were mixed well and added pockets of flavor and texture - it was delicious! However, even though we got the small size and I was sharing it with my friend, we could not finish it and ended up throwing the rest away. It would be nice if they offered a small size like a kiddie size since the portion was too big. Overall, this was a solid ice cream spot and I would definitely come back again to try the other combinations. read more

21 Choices Frozen Yogurt - Belgian chocolate ice cream with the Nutella truffle mix-in - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

It's been a while since I had 21 choices but I'm so glad I decided to come here again! The line was super long when we went (we waited about 35-40 min) around 8pm, but I really wanted to get some ice cream so we decided to be patient. There were only 3 workers making orders so it was understandable for the long wait. When it was our turn to order, I got the oatmeal cookie with an extra ball of cookie dough. Their service was really good, everyone was friendly and chill! Ice cream was bomb and my bf and I demolished it right away! read more

21 Choices Frozen Yogurt - Oatmeal cookie (granola, cinnamon, cookie dough) - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

What happened to the friendly cute shop?!?! I came in without being greeted (I was the only one in the shop. The girl behind the counter finally asked if she could help me and then the phone rang before I could answer and she was on the phone for a long time while I just stood there. Another counter person arrived and she asked him to help me. He said no and then turned to the new customers who arrived. He gave them samples and then prepared their items. I said what about me? She looked confused and then the other server helped the next customer while the girl started taking pictures of the fruit in the case. I again asked what about me? She said the chocolate hasn't set up yet. I left dumbfounded and will not return again. There are so many other ways this could have been handled, not leaving me the "choice" of 4 other ice cream/gelato shops within 4 blocks. read more

This is a cute ice cream parlor to go to. The menu has nostalgic choices that bring back childhood memories. They're pretty clean and quick to get you your order so its good since it can get pretty busy. The place doesn't have much wiggle room for places to sit but its located in a walking area so you can easily find a spot nearby or just stroll around while eating your delicious ice cream. read more

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We walked past this shop after dinner and I was intrigued by the menu. It's like a cold-stone with frozen yogurt. Their soft serve bases are your typical chocolate and vanilla but they also offer a Pinkberry-esque tart base and a seasonal strawberry dragon fruit. You can choose from the menu on house creations for mix ins or a do it yourself adventure. We chose a do it yourself adventure with tart, brownie, peanut butter, and chocolate chip with almonds on top. We realize it was a very bizarre concoction but it was very reminiscent of a PB&J + chocolate. The tart base acted like the jelly. Overall, good experience. The guys working were great. They explained the process and offered us samples of the base. Small window seat box. Parking is via structure or street parking. Please come visit to create your own experience. read more

21 Choices Frozen Yogurt - Special creation. - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

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Customer service was interesting... left without getting anything. Stopped by in the afternoon with one group in line in front of me. They were still deciding and one of the employee motioned to me they were first so i waited behind them. I waited 15 min for them to finish up i ended up sitting at the bench behind them. there were two workers in the front and two in the back chatting. Another couple came in and an employee immediately went to help them. I spoke up said that i've been waiting. One of the employee said that wasn't the line even though i've been waiting behind the first group. It was so ridiculous I walked out. read more

staff was friendly - they were unfortunately out of 1/2 non dairy flavors and the other one (strawberry) was inedible. tasted like it had gone bad or something was mixed in that shouldn't have been. threw it out after one bite. read more

got my delicious ice cream made very fast! the dude with diamond earrings and green eyes that made my ice cream was very nice and attentive. he even told my dad happy father's day! I will be coming back for his service again. also the decor is simple but lovely. read more

Amazing store with amazing employees! The froyo is amazing and I love the matcha! They definitely need to keep matcha as a daily choice

We drove 20 minutes to Pasadena instead of going to a local ice cream place because of great past experiences at 21 Choices. Arriving 35 minutes before close we were informed indifferently by the lethargic staff that they stopped mixing in ingredients for the night. The whole reason you go to 21 Choices is the mix. 20 minute drive, No Choices. A dozen other customers stacked up with the same disappointing service. I worked in food and hospitality for a long time. If you stay open until 9 then serve until 9, don't phone it in and do partial service at 8:25pm. read more

Terrible customer service, long lines and slow staff, and poor quality control. I've been here in the past but will not be returning. I actually left without any frozen yogurt after being there for 10 minutes without getting helped, even though I was the only customer in the store. read more

I wish I could give no stars cause every time I come it's bad service and even worse ice cream with how much they are out of stuff.

I want to love them, but the quality and customer service has gone down - it's hit and miss, not sure if it's the yogurt that's runny already when employees make it or they over mix n when it's all said and done the product is like a blob of smoothie rather than nice frozen mixed yogurt that holds up. It's all the new employees that need to be better trained. Whoever the owner is look into quality control. read more

I love 21 choices it's my fav fro-yo by far, we come to this location every weekend. One complaint I have is that we are not able to tip the employees when we pay? The employees are always slammed busy, working non stop every weekend evening I go and we can't tip unless we have cash. read more

What an underwhelming experience. I came here on Saturday, December 7th around 5:00pm. There was no line like the other times I have been here, so you would think you'd be in and out with quick service with your order. There was a couple in front of me in line who waited a total of 10 minutes for their ice cream to be made, which meant I had to wait another 5-10 minutes for mine to be made, once again, there was no line, and definitely no reason for the service to take so long. It was a younger looking girl creating all the orders who kept talking to her coworker, a young gentleman, who was at the cashier the entire time and not assisting in speeding up the process to get orders created (No idea what he was working on at the cashier when he easily could've helped create the orders).  The experience was mainly underwhelming due to how long the service took for them to make the orders. The younger girl and the gentleman at the cashier were engaging in casual conversations the entire time, not putting any effort/rush in the orders. They would even say to each other "Oh I wonder what time Patagonia closes", and they'd keep stopping the work on the order they've been working on to look across the street and would just laugh and slow down the order they were working on. When they started finally working on my order, the young girl says to her coworker, "Wow, today has been so slow!" - Well, it certainly was super SLOW for those of us waiting to get our orders. Again, there was no one else waiting so no reason for the orders to be taking this long. I was ready to put on an apron and make my order myself at that point. I love love love going to 21 choices because of the infamous Saucy Sailor order. I have never had the Saucy Sailor lacking in quality before. There was barely any peanut butter/caramel/ and the cookie dough in my cup almost seemed as if they didn't even take the time to crush it upon creating it.  I would much rather go back to the other 21 Choices location in Claremont due to this inadequate quality of service at the Pasadena location. read more

1. 21 Choices does not accept cash. That's worthy of a one star review right there. Cash money is legal tender everywhere. This feels like pure laziness on the part of the ownership and I don't get how they can be a brick and mortar retail establishment and refuse cash money. 2. They do not permit tips on credit card transactions. So, after refusing your cash money, they weirdly insist that you use cash if you want to reward their minimum wage employees who, on a warm summer night, are working like dogs. That's so weird considering their hatred of cash. It's very unfair to their employees. 3. Product. It's decently flavored and if you like dumping just about anything (candy, peanut butter, soda, etc) in your fro-yo, this is the place for you. They have it all. This gets them out of the basement with two stars. BUT... 4. I find their cold stone mix tables to be a little gross. If you're at all worried about cross-contamination either for health reasons or because you don't want your frozen treat mixed on the same surface as a bunch of root beer or whatever, you're out of luck. I know they scrape it between servings but, nah, it looks like a dirty ass counter. AND... 5. Because the employees are mixing up bananas and brownie bites and soda and peanut butter and captain crunch, the line takes too damn long. read more

Not only was the soft serve frozen yogurt amazing, the service was as well. They have so many fun tasty treat options that they mix and chop together soooooo good! If you like ice cream you'll love frozen yogurt. It's better for you also. Go there and watch them prepare a wonderful dessert in front of you. I am going back tomorrow! read more

Chloe and noelleia were absolutely amazing and such sweet girls! It was my first time in and Noelleia suggested the number 2, Caramelized bananas, it was so good! The customer service was 100% despite my friend and I walking in at closing. I really appreciate it! These girls still welcomed people in the store at 10:30. 30 minutes passed the closing on the maps app, they deserve a raise! read more

Overall not bad. 4 non dairy/ vegan friendly options- the toppings ther are Oreos and some fruit options that are vegan. If you are okay with cross contamination (shared slabs and cleaning water) then you are good. If you are a purist I would just go for the frozen yogurt without the add ons. My blueberry açaí and non diary Oreos and cream was okay- I got the blue LA add in which is strawberries, oreos and something else. For 7.50 it's a lot of froyo I was not able to finish it all. The other people in the group got cheesecake, Peanutbutter (salty sailor) and a cookies and cream option. Fun place to try as a tourist. read more

21 Choices Frozen Yogurt - Vegan option - blueberry açaí and cookies and crème (non dairy versions) with Oreos strawberries - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

Super cool experience here, fast and friendly service. Cool menu to choose from that is a bit from the ordinary fare. My kids had fun building some big cups of Froyo, and the price wasn't too bad. Be sure to pass by if you get a chance. read more

I was helped by Aimee and received amazing service. She was very helpful in choosing which choice to buy and answered al of my questions in a cheerful way. Very friendly service and good experience over all read more

I had the nicest employee, Addison, she was extremely helpful. I had never been here before so it was comforting having someone be patient. I totally recommend!! read more