Awful communication, very, very slow and vague response...although great field techs (reason for…read morethe second star). They may be great at helping you if you're locked out, but if you need anything else, I'd use a different company. I've been trying to replace our lockset for the door of our condo since July. Called this company and they sent someone out to look. The tech said it's an interconnected lockset so they needed to check if they had to order it. A week goes by - no communication on if they had it, so I contacted them. They said they were checking their stock (for a week). Another 10 days go by and nothing from them, so I contact them again. They say they need to order it and it'll be about 6 weeks. So over 2 weeks of no communication...and seems no action on their part. September 2 they finally come to install the lockset. The manufacturer sent the wrong parts so could not install. They tell me they'll check to see when they can get what we need. So that same day I sent a detailed message with what we needed and we need to just get this done...since I had no idea if the office knew what was going on and/or if they were doing anything. No response until 8 days later..."We are expecting to get the parts next week and will contact you as soon as we get the parts." Over two months wasted and had to chase these guys to get ANY information from them. I ended up ordering the parts needed myself and have a different company (which is responsive) lined up to install.

We had an emergency in the middle of a snowstorm and they came out to get the problem resolved…read morequickly. They told us the pricing structure in advance and stuck to it. Totally reliable

Requested quotes for a locksmith through Yelp. Alpha Locksmith got back to me quickly with a…read morereasonable price estimate and quick availability. Lilly called me to confirm my availability. My availability had changed and Lilly was accommodating. I contacted her when I was back home. When she was close she called and I met her downstairs from my apartment. Lilly was able to program a new key fob for my vehicle. I verified it works. She did let me know prior to starting that the key fob would likely not look the same. It was fine with me as long as it works. I tested the key fob and it locks, unlocks, and starts my vehicle. Lilly was friendly and patient and I would use this service again. From quote to work completion was less than 24 hours. For comparison, I've been trying to get another company to do this for weeks. What I appreciated the most was clear communication, lots of availability, a friendly service. Thank you, Alpha Locksmith and Lilly!

These guys are life savers! Not only are they on top of answering your call they are on top of…read moretheir customer service game. They are ready to offer top tier on site service and have a great response time. Not only that they will give you the best price in town. All with a smile and positive and warm attitude.They earned a lifetime customer in me.

Don was very informative and extremely helpful. Although we did have a negative experience with the…read morelady working in there, id still come back for Don's expertise!

Super friendly, accommodating, and efficient! Highly recommend! Would use again and refer others!…read more It's great to find people who say they will do something and they do exactly what they say and when!!

This company came out quickly to help us rekey our new home, but their employee got greasy finger…read moreprints all over our doors, placed an oily lock on our new carpet, leaving a grease stain that we had to have cleaned and then he had to call his office several times to ask questions about the work and seek advice from a more experienced person. One of the locks needed to be redone by him at my insistence 3-4 times as the key was getting stuck in the lock and could not be removed. Another door knob in our house could not be fixed at all during the visit and was left broken as we were told he did not have the parts. His phone was dead, and he could not charge our credit card, so we needed to find an Android cord to help him charge his phone so that he could charge us $700 for crappy work... Strongly advise that you go somewhere else.

While I was out of the country they helped my ex break into my house. Took thousands of dollars to…read moreget her to move out, then as soon as I leave they came and drilled out my locks. I received a notification from my security camera and contacted them in the intercom at the front door to tell them she doesn't live there. The locksmith flipped me off and said her driver's license says she does. Think with your big head, not the little one. I stopped by to talk to the owner when I got back, but he refused to return my messages. My car tires were slashed and had to take her to court to get things returned. They enabled the monster and only cared about being legally covered by her address on the DL. Shady. Call Precision instead.

Home Depot somehow couldn't get my key copied even though they had done it before, but someone in…read morepassing recommended this spot. I was literally in and out with 4 new keys in under 5 minutes. THIS IS THE PLACE TO GO. The guy helping me was chill and knowledgeable, no weird vibes at all and the price was absolutely reasonable. Home Depot can eat it, I'm coming here from now on. This is a Sam Approved location. Hell yeah.

Quick, easy, and affordable. Sam hooked it up. Will use again. Use for a property management…read morecompany, so will be here again.

I found these guys on Yelp. I needed to get a lock at home repaired. I spoke with Joseph and he set…read moreup an appointment for me. Mason came out and repaired the lock within 15 minutes of arriving at my property. He was friendly, professional and really knew his business! I appreciate that they are available to talk when I reached out and are professional. They are also priced competitively. I will recommend them to family and friends. Thank you guys!

I moved into a new house and needed the locks changed. They were very thoughtful about the types…read moreof locks and keys, chosen, and spent time discussing what my needs were. The rates were very reasonable. They were very responsive and professional. I highly recommend them.

Cant say how greatful we r…read more.. We called a few places for quotes after our fob for the car fell on the ground and broke into a million pieces. We went with the cheapest quote (not a-max) thinking we were getting a bargain...after all...how hard is it to make a fob? After 3 hours in the rain dealing with the cheaper and incompetent locksmith we decided to tell him to stop what he was doing and call someone else. After going back over the list we called....we decided to read reviews and let me say...A-Max had fantastic reviews so we decided to give them a shot.... They were very professional over the phone...gave us a reasonable eta and guess what they arrived on time. Worst part of the story they had our car running in kess than 10 minutes. I am happy about this but furious about the previous guy who wasted a total of 5 hours of my life between waiting for him...waiting on him then calling a-max. In this case cheaoer was definitely not better... A-MAX for the win

A-Max is the way to go if you're in Oregon. My buddy was in Portland on a business trip and lost…read morethe keys to his rental car. He called around for pricing and since it was two keys he had to replace he was getting outrageous pricing from the numbers he was calling. So he called me asking if by any chance I know any locksmiths in the area. Luckily I know William through Facebook groups and sent him his way. He sent a tech out to him with the quickness and had him back on the road. The best part about it was it cost him half of what everyone else quoted him. It's good to know I have people around the country through networking that run stand up businesses. If you're in the area I highly recommend this company for any locksmith needs. They are some of the most knowledgeable locksmiths in the country.

Good company they are know what they doing, they have fair price and will hire them again when I…read morewill need.