I visited three hardware stores looking for a piece for my faucet and the second one directed me…read morehere. They were very helpful and found what I needed immediately. Now, from a pricing standpoint, I don't think there are many bargains. When I got home I checked the price of the item I bought. It was $33 at the store and I found it advertised as low as $16 online. The same part on the manufacturer's site is $24. However, if you consider shipping costs and convenience and the fact that I didn't know what I needed, I can justify the higher cost. Plus there is a lot of overhead owning a store in Manhattan and I want to keep places like this in business. So you may pay more, but the service and convenience are worth it, in my opinion.

Prices not for the average consumer, staff not very helpful unless you're a contractor making…read morebigger purchases. No prices marked on any merchandise - when you get to the register, prices are sometimes 50%-200% more than what you'd pay at Home Depot. I think they jack up the prices because contractors mostly shop here. When I went in to purchase a 25 ft garden hose (the ones that you can get on Amazon for $17, or Home depot sells them for $20), they wanted $40! The person behind the register just shrugged when I said I can get it for half price online. A Dremel drill kit cost $80 - the same one could be had at Home Depot or Amazon for $56. I wouldn't shop here unless it's absolutely necessary.

I've shopped here before and always return when I need any sort of lumber product. I'm a serious…read moreDIY'er and I needed something specific, an oddball size and thickness and the gentleman couldn't possibly have been nicer or more helpful. He instantly knew the right thing for me, gave me a bit of advice that I wouldn't have thought of, and I walked out with my wood and a smile. A total pleasure to shop there. Double-super recommended!

The best in the business, always helpful and never lets you down. Love this place! I come whenever…read morei'm in a pinch and need something quick.

Top advice. Kind to novices. Pleasant. No sales pressure. Fair prices. Friendly, considerate,…read more caring staff. Not patronizing to women.

I've been in East Harlem over 20 years and didn't know about this place…read more Walking past today, I decided to pop in for some sandpaper. I was warmly greeted and helped with what I needed promptly. Thank you Jason!

Only place to get Duraseal, which is a superb product. But more important, the salespeople here…read moreare super knowledgable and spend their time sharing key information and tips, and also recommending cost-effective tools and supplies for a homeowner. My guess is they spend a lot of time with contractors and high net worth folks, but they really took their time with me, and I am definitely neither! Thanks to them, my project come out really great.

Great service from Sherwin at Downtown Floors. He understood my project, explained options and…read morehelped me pick best solution (which was not the most expensive!!). They have they own warehouse and can tell you what is immediately available. (If you have been looking for flooring products, availability is a big problem these days.) Five star recommendation.

Great knowledgeable staff. High end hardware always in stock, a cabinet makers type store.read more

Nasty impatient unhelpful staff. Not the first time I've gone here with same results. Snippy and…read moreunpleasant. Plus they didn't have a variety of screwdrivers or a decent hedge cutter. Distasteful and unproductive experiences so not going back.

no clue a ace hardware store was around by my office but lucky me can get a can of paint , the…read morepuddy like container that seals wall holes , etc. a hardware store with the a to z of of stuff from screws , tools, paint , brushes, tape, nails. and all the other stuff most harware stores carry.its manhattan so expect to pay a little more but they carry basically everything you need for your project. ace hardware is a trusted name and supporting local businesses is always important.

Walked in and asked what shelves I could find rope, duct tape, and a few bags of lyme…read more After a puzzled look by the staff I laughed and asked for some items I needed for a few home repairs I wanted to do. Helpful guy who showed me what I needed. I think he just wanted to get me out of there. Maybe my opening joke didn't go over too well? Decent local hardware store.

The man at the front desk tried to charge me $37.22 for a key copy that was $25. I called him out…read moreon it. I said, I just handed you a slip from the back that said $25, how could it be $37.22. He paused for a moment, and said, Oh, $25.22 Make sure you pay attention as you pay. It was my first time there, and definitely my last.

Has more in there than you think. And if they don't carry it they could probably order it for you…read more We've gotten everything from tools, paint, one of those standard city shopping carts for big Trader Joe's runs, to Christmas decorations. The employees are very helpful. I much prefer to visit this small business than the big box stores.

I bought a corded hammer drill here for pickup, and the next morning, less than a day later, it…read morestarted smoking while I was using it normally. When I brought it back and explained what happened, the manager, Yvette, plugged it in, ran it for a few seconds with nothing attached, told me it was "fine" and treated me like I was making it up. A drill motor running with no load won't catch an issue that only appears under load, and a brand new drill that smokes is a serious fire hazard. It was completely negligent of Yvette to tell me to continue using the drill and not accept it as a defective return. This creates both a liability issue for the store and a safety issue for me. I raised these concerns and she was dismissive the whole time. I ended up leaving, calling Ace's customer service line and getting them on a three-way call with the store. The phone rep was great and easy to deal with. Yvette only agreed to take the drill back because I'd ordered it online through Ace for pickup, which meant the rep could force the return. Otherwise I doubt she'd have budged. She gave the rep attitude too. After she hung up, the rep apologized to me for how rude Yvette had been. I went back to the store and the return went through, but even when completing the return, the cashier was openly cold. I asked how her day was going, and she just said "fine," flat and unfriendly, without looking at me. Because of this experience, this location has lost my business. I won't buy from a hardware store that doesn't seem to take seriously the safety of the tools it sells or how it treats customers who flag a problem. I've still got the invoice, the return receipt, and Ace customer support case number if the owner wants to look into it.