Love the service you get from the staff .. friendly and gave us free tickets to the SkyRanch…read more(which was still in the works for add on's so glad we didn't pay full price which was like $32 but we appreciate it! The cabin Trailhead was awesome and very quiet but it was Sunday through Thursday not a weekend. We will be back using Stoneybrook rentals for sure .. thank you for the great vacation spot

We recently attempted to stay at the Cozy Bear from 8/28-9/1/25. Our experience was far below…read moreexpectations. I encountered several issues that made my stay uncomfortable, including: * Smell - Mold/Mildew/Smoke - very stale and irritating allergens - it was hard to even stay inside the smell was so offensive * Jacuzzi tub - black grit/dirt coming out of faucet with water; loud squealing noise in pipes? * Hot Tub - green slime in tub, odd chemical smell - not related to chlorine products * Tub/Shower - brown water coming out of faucet for extended period of time * TV remote would not work * Yellow stained sheets, smelling of smoke All of these were discovered upon check-in. It appeared that the cabin may not have been used for some time and wasn't updated for guest arrival. We attempted to eliminate the odor with sprays/disinfectants that we had to go and purchase. We then attempted to use the hot tub, jets would not stay on and there appeared to be some sort of slime in the tub. Upon exiting the hot tub, we tried the jacuzzi tub to rinse the slime off; that water was just as bad, then attempted to shower only to find it much worse. We gave the cabin a chance even though we weren't happy upon arrival. Things just progressively got worse. This was such a disappointment for our Anniversary stay. We travel often and have rented cabins in a variety of areas across the country. Older/aged cabins are common to us; this was well below expectations and description. We unfortunately did not trust that we would be able to seek resolution at 10pm and chose to check into a cabin owned by a different company. We did not get settled until well after midnight somewhere else and lost so much time.

We stayed at the Whispering Pines in Pigeon Forge- There was no parking pass left for us and when I…read morecalled the number provided they told me it could be a $600 fine. I was then told to write on a paper my unit number and how long I'm staying and put it on the dash of my car. Done. Also, requested multiple times that I DID NOT want anyone in our room while we are not there. Went to dinner and they came in our room, and nothing was really done about it. I thought that once we had a code NO ONE else could get in but I was told that maintenance has their own code for entry!!! I was surprised by that and am now missing my iPods? Call Center in in another Country!! Surprise

Recently rented 4388 Carolina Cove Way, Pigeon Forge, TN 37863 there was an HVAC problem when we…read morearrived, they claim to have a technician look at the system while we were at dinner (did not happen). Spent the night sweating, today the indoor temperature climbed to 85 and they expected us to sit and wait "hoping" the A/C would start working with a small child and dog. We had to find another rental last minute for the safety of the puppy and child. They refuse to refund or provide an alternate rental as a good company or owner should do. And provided an insulting refund offer for one night while system is still not cooling. Other than the A/C issue during a heat advisory, the bathroom sinks filled up and drained very slowly there is mold growing on and around the HVAC unit itself, we wouldn't have mentioned or complained about anything if they would've actually done something about how hot it was.

Future renters. This place is special indeed however you might want to check the Bear hunting…read moreschedule for this area. About an eighth of a mile up the road is a property marked Worsham property that has bear hunting With hunting dogs. Usually this is not an issue but last season some hunters did not adhere to their designated area and there were conflicts with homeowners in the Norton Creek area . This was documented with authorities. Dogs were hunting as well as hunters on residential land. If you are going to vacation here with children or pets please keep a watchful eye. Hopefully the hunters will be more responsible and respectful from now on.

We thought we had found the cutest hidden gem for our summer getaway. When we first pulled up and…read moresaw the property, we immediately started talking about coming back in the fall. We rented the property with the primary and secondary treehouses. The primary treehouse was acceptable. The counters hadn't been properly wiped down, and the bedroom had a musty, locker-room smell. I cleaned the counters and used some air freshener, so it was manageable. Unfortunately, the secondary treehouse, where our kids were staying, was a completely different story. There was a horrible sewage smell coming from the bathroom. At first it was noticeable but tolerable because the cleaners had left the bedroom windows open. Once it got hot and we closed the windows, the odor became overwhelming. Every time someone flushed the toilet, turned on the sink, or took a shower, the smell became nauseating. It was so bad that all of us were forced to use the bathroom in the primary treehouse instead. We reported the issue, but after eight hours with no response, we reached out again and were simply told they were sorry for the inconvenience. After spending a long, hot day hiking, we returned to find that the sewage smell had spread throughout the entire treehouse. Since no one had addressed the problem or offered a solution, we packed up and drove home that evening rather than stay another night. The following day, we were told that maintenance couldn't find anything wrong. That response was frustrating because the odor was impossible to ignore. It leaves me concerned that the issue may not be fixed before future guests stay there. The smell was so severe that we were genuinely worried about the health and safety of anyone sleeping in that treehouse. The company refunded us only half of one night's stay, even though we reported the issue much earlier in the day and ultimately had to cut our trip short. It's disappointing because the property itself is beautiful and has so much potential. Unfortunately, our experience with the condition of the secondary treehouse and the company's response means I would think twice before booking here again.

We rented Bear Mountain II at Chalet Village in March. We definitely felt the "Luck O' The Irish"…read moreafter making the drive up the winding mountain roads to a beautiful rental home on St. Patrick's Day. If you live in a flat state like I do and are not used to driving on mountain roads, you may want to ensure you arrive before dark. We needed a place for family from both Chicago and Tampa, FL to meet and this was the perfect spot. Once we arrived, it was a nice surprise to find this spacious, clean and comfortable home on the side of a cliff. From the front driveway, the home appears smaller. But once you enter, you are greeted by a beautiful vaulted ceiling, well kept hardwood floors and inviting, open spaces. The 3 bathrooms were all very nicely decorated and we love the large, updated showers. The bear decor throughout the house we stayed in is so charming and the kitchen is very well stocked. It was a treat having a hot tub to sit in after a long day of hiking. We also appreciated the pet friendly accommodations. We've rented VRBO houses before and always end up bringing our own hand soap, paper towels and toilet paper. But the host provided plenty of these items for our entire 3 night stay. We had a gracious host and he was a great communicator. Sadly, we did not see any bears during our stay but witnessed amazing views of the city lights, moon, stars and sunrise from the decks. The swing on the porch, pool table, ice maker and washer dryer are added bonuses too. We highly recommend this area, if you can drive on the challenging mountain curves, Great Gatlinburg getaway!

Bad experience with cabin rental. Maintenance and upkeep needed. Hottub and jacuzzi tub in need of…read morerepair. Dryer did not work. Grill needed cleaned or replaced. Was not what was promised.

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

Absolutely. Post something factual, calm, and detailed. I'd use this for both:…read more I would not recommend booking this cabin/with this company based on our experience. Before we ever arrived, we had multiple payment-related issues that required weeks of back and forth to resolve. The full balance was pulled incorrectly, I received messages saying our payment had been declined despite providing screenshots showing the charge and confirmation, and it took repeated communication before the payment was finally located and confirmed. Unfortunately, once we arrived, the cabin was not properly cleaned between guests. There was a strong smoke odor throughout the cabin, broken glass left behind, personal belongings from previous guests, clothing under furniture, confetti/debris, and remnants from what appeared to be a prior party. We had children staying with us, so the broken glass was especially concerning. Because we arrived shortly before scheduled dinner reservations, we did not spend our first night waiting on housekeeping or maintenance. Instead, we handled it ourselves so our family could safely settle in. We stripped beds, sanitized surfaces, cleaned bathrooms, and purchased replacement bedding and towels locally because of the smoke odor and concerns about cleanliness. We still made the best of our time in Pigeon Forge, but the overall experience fell far below expectations, especially given the amount paid for the stay. After checkout, I contacted management privately with photos and details of the issues. I also sent a polite follow-up when I received no response. As of posting this review, I still have not received any acknowledgment or response. Mistakes happen, but the lack of communication after being given the opportunity to address the situation privately is incredibly disappointing. Based on the cleanliness concerns, safety issue with broken glass, payment problems, and lack of response from management, I would not book again.

This is the worst management co. Cody was our agent and the communication was awful to slow. Oven…read moreand stove did not work, hot tub was awful with the nastiest filter ive seen. Almost 100 dead lady bugs on window seals. Rusty nails exposed on rocking chair, ripped my shorts. It was our Anniversary trip and bought food to cook all of our meals, but no oven or stove and management did not replace or even offer a solution or to move cabins. Never received partial refund as promised. Hot tub must be 20 years old. Windows were very dirty as well. This was at cabin 23, bella vista. I dont think the owners were aware of all this. VRBO needs to remove them now.

We stayed in the Firefly Lodge cabin…read more Useful building details for the Firefly Lodge: -There is one stair required to get into the cabin. Someone who has difficulty with stairs could still enjoy the cabin as there's a full King-sized bedroom with attached no-ledge standing shower on the first floor. However, the King-sized bed is surprisingly tall (even our 6' tall people have to hop into it), so this may be a problem. The movie theater is up a flight of stairs. -The movie theater has 8 "movie theater" chairs complete with cupholders. They are a comfortable, but snug, fit on my size 22 hips. The cup holders do raise up for more space. Each chair reclines, but you have to apply pressure to keep it reclined; it doesn't stay nicely reclined for napping. -There is a toilet, essentially, in a spacious closet right next to the pool table. There is a two-sink bathroom with standing shower (with curtain) in the first floor bedroom with King bed and heart tub. The second bedroom has a full-sized tub/shower combo with curtain and two sinks upstairs with the bunk beds. (Bunk beds are gigantic and either queens or fulls). The third bedroom, upstairs, has a single sink with standing glass shower in addition to a white jacuzzi tub and King-sized bed. -You have neighbors, but sound matters more here. The sound carries well over the mountain, but from your back porch, as long as trees are in bloom, it's hard to see anyone else. Best enjoyment of the cabin: -Plan for chilly mornings. Temperature rises in this two-story cabin, and the first floor can get chilly while the second floor is comfortable. Use the fireplace as your primary heating source on the first floor. It's REALLY effective. Pack long sleeves and pants - even if you don't think the weather warrants it. Weather gets weirder up in the mountains. -If you're addicted to caffeine and terrible at making it, the Gatlingburg Grind coffeeshop is about a 5 minute drive away as your closest coffee option. -If you're not familiar with mountain driving, do not let the GPS take you on Lower Powdermill Rd. Eat the few extra minutes and use Boogertown to avoid the one-lane, no-line road of Lower Powdermill. PROS: -Everything (aside from a grill hiccup) worked flawlessly. The projector system worked (once you followed the instructions to a T. I've never seen an entire system routed through a soundbar?), the pool table had all of its accessories, the fireplace popped on as expected, laundry was great, -Fantastic water pressure and hot water tank capacity. We have yet to run out of hot water during a shower. -The complex's roads are paved. Some of them are steep (I wouldn't attempt them with a sedan while icy), but they were just fine for our sedans in the rain. You can get to the complex by using fully paved roads as well. -The cabin feels private from the back porch. There are neighbors around, but the back porch overlooks the forest, and it's pretty much trees as far as the eye can see. This makes the hot tub (which overlooks these trees) feel pretty luxurious. CONS: -The cabin is about 25 minutes away from most of the activities at Gatlinburg/Pigeon Forge/Sevierville. If you book this cabin, though, you probably know that, and it's more of an "FYI" than a Con. -No easy/safe way to really "hike" the complex. The only paved roads are driving roads - many with blind curves. The porch of most of the cabins overhangs a sharp cliff/mountainside. Despite being in the middle of the beautiful woods, there isn't anywhere here that's really made for walking. -Cabin has the bare basics, but it's missing a lot of things that have been standard in other VRBOs - like spices for grilling. Expect to buy literally everything aside from salt and pepper. -Check-in time was supposed to be 3PM. They were supposed to send a code via text when it was ready, but instead, around 2:30 PM, we got an email stating the cabin was running late and to expect a later check-in at 4PM. We could make that work. We spent time sitting around in town, dawdling for groceries, etc. Finally, we hadn't heard back from anyone by 4:45PM, so we started making the trek to the cabin. At 5:15PM, still nothing. We figured we'd talk to a human when we made it to the complex, so we started the drive - only to find there is no lobby/human. When we made it to the cabin at 5:15, still with no way to get into the cabin, we were very frustrated to find we didn't have any cell service or internet. So no way to reach out at all. We had to go driving through the mountains to get enough service to call someone. They responded quickly saying they had a known glitch in the system today that didn't send out codes as expected, but with as few cabins as they own, it seems weird that no one bothered to reach out to the few people checkin in that day to make sure we didn't waste 3 hours waiting on them. -Our cabin had a propane line leak, but they were quick (same day) in sending someone out to fix it.

We rented a cabin for vacation for July 5th -July 11th. The…read morerental was Scenic Creek from Elk Springs Resort in Gatlinburg, TN. Upon arriving to the cabin there was a musty smell, fruit flies all over the cabin. There was also a rotten egg smell that was very mild. I thought it was from the refrigerator that didn't seem to be that clean. The stove was VERY unclean on the outside and in the oven. This was a gas stove. When we pulled the bed sheets back there was human hair and dirt. One of the beds the sheets were yellowed. We washed all bed sheets there at the cabin. We further discovered that some of the outlets in the bedrooms and kitchen did not work. I contacted the company and told them our issues. They offered to bring us new sheets but did not offer anything for the flies or outlets. They advised I try the breaker. We went out to the store and brought fly traps that worked. There were ants all over the kitchen counters and coming from behind the stove. We investigatged the hot tub that evening to find out that it was only 1/4 the way full, we could not even use it. We were gointg to cook on the gas grill outside on the patio but as soon as I took the cover off to inspect, it was VERY filty as well. Those were two amenties we were unable to use although they were advertised. The next morning we attempted to make breakfast, after I wiped down the top of the stove. I cooked bacon in the oven, it caught fire as I was taking the bacon out of the oven. It was short lived and did not have to use anything. I wasn't able to use the oven again the whole trip. Another thing gone that wasn't usable and it's acutally a good thing because that rotten egg smell worsened by Friday night that it was unbearable. We thought maybe a gas leak, so called company again and told them what was going on. They stated they only had one technician and wasn't sure how long it would take him to get out there. I called the fire dpartment and it was confirmed to be a gas leak, the fire department told the resort they had to relocate us for the night. So at midnight we had to pack up the entire house of stuff we had and move quickly to another location. That was a big inconvience. We had to call an ambulance for one of our family members who had gotten very ill smelling the gas leak. Mind you this had been leaking since being there. Two family members were slighty ill all week with headaches and stomach issues. I ask the resort for a partial refund due to the unclean cabin, not being able to use the amenties listed and the inconviences we faced while there. They gave us only a 17% refund which was basically the cost of one night. I have filled a report with the BBB and will continue to post this. DO NOT RENT FROM THIS COMPANY. On a side note the cabin they did relocate us to was nice and clean but the bed sheets yet again were not. Save yourself some frustration and stay away from this company. The only good thing at the cabin was the creek that relaxing and we got a visit from a MAMA bear and her two cubs that came through the yard.

Stay away from using this company for a real estate transaction. They were negligent in their…read moreresponsibilities, unprofessional, untruthful, uncommunicative and not knowledgeable of the area. Cherise, our agent, undervalued our property according to other real estate agents. She was negligent in her responsibilities throughout the process. She did not follow up on whether the escrow money was in place within the time limit. We had to ask the title company. At that point the contract had been breached and the property should have reverted back to us, but Cherise only cared about her commission rather than her customer notifying the buyer who then wired the funds. As time went on, we felt she was not adequately representing us, but rather the buyer. We requested to speak with the broker Mr. Reece. Our request was ignored. I literally had to remind her of what she needed to do with respect to amendments to the agreement. We had issues with the buyer who for a second time breached he contract and asked Cherise what our options were. This request was also ignored as was a request for the written requests for extension from the buyer. Cherise did not follow the agreement, in fact seemed clueless to what it said. She accepted an unacceptable method of notification for a written extension and was clueless about the closing date requirements, as well as, when she needed to initiate and amendment to the Agreement. Mr. Reece was on copy to all the email communication. We requested a reduction in fee from Mr. Reece, the broker, based on inadequate representation and the fact we had to lead Cherise by the hand. That request was ignored. The title company stepped in at the end and took over assisting us. I have been through several real estate closings and I have never seen such incompetence in my life. This isn't sour grapes. I spent 26 years writing, negotiating, modifying and administering contractual agreements.

My family has always used ERA. We have never once been disappointed. Very nice people and great…read moreprices. The cabins are always fantastic with great views of the smokies.