First impressions were disappointing. I called on 4/6/2021 to get a quote on a regear and TrueTrac…read moreLSD install for a Jeep Wrangler (not a small $ estimate). Person answering the phone took down my contact info and said they would get back to me. Guess I wasn't important enough as I never received a call back. Or was it they weren't comfortable with installing gears? I'll never know since I moved on to 4Wheel Parts where they apparently value my business more...

This is the only Suzuki service provider remaining in the DFW Metroplex. They are an amazing…read morefacility- large, but good personal attention. I highly recommend.

I couldn't be happier with my experience here. Communication was easy with quick responses,…read morehelpful, and friendly from start to finish. They got my Tahoe lifted and back to me next day, the work was done extremely well, and their pricing was great too. Coming from a state/life with offroad roots, I definitely have high expectations when it comes to shops like this, and I'm so pleased to have found a top notch local shop that genuinely knows what they're doing. Great people, quality work, fair pricing, and excellent service. I'll absolutely be coming back and would recommend them to anyone!

I didn't need anything drastic. Just a level on my 2015 GMC Sierra. Great advice on parts, quote,…read moreinstall and final price. Love the look now. This is the place in DFW for your truck and off road needs.

First off, the good. They have an amazing new shop. Make sure you have the correct address, you…read morecould end up nowhere quick. Once you have the right address, you'll find a huge shop with plenty of bays and two Dyno bays . Everyone is super friendly. I enjoyed talking to everyone there. I took my 69' Charger there because I was lacking power, having troubles hitting 70MPH, and had oil and transmission leaks. They recommended new intake manifold, new carburetor, and I requested a new ignition system, specifically the MSD ignition system. They told me my oil leak was from my valve cover gaskets. When I got the car back, I felt I had more power and was happy with the way the engine bay looked. Even though they replaced my gaskets, my oil leak was not only still there, but now worse than before. I also started noticing issues with my lights afterwards. After I got the car back, the voltage meter would go from 13 volts down to 6 when I turned my lights on. This was not happening before they worked on my car, but when I called and asked, they said they didn't touch anything electrical. I ended up getting referred to a different shop. I asked them to do a bumper to bumper, top to bottom inspection. My oil leak ( which is now worse ) was from my newly installed valve cover gaskets. Another thing they noticed was my throttle cable was connected to the wrong part of my new carburetor. I don't have a picture now because my car is still in the shop , but will get one of the proper placement. Where they put it, at full throttle, I was maybe getting half-throttle. In fairness, I didn't have them fix the valve cover gaskets because it was already at a new shop and honestly, I didn't get a warm fuzzy when they discarded any responsibility on the lights issue after they worked on it. I also called several times to take my car back and had no follow up on their part. That's when I really decided to try the other shop.

They tuned my "basket of random parts" Camaro twice and we made 438 at the rear wheels! Could not…read morebe happier.

They worked with me to find an inexpensive tire for the one tire I needed that closely matched the…read moretread and size of the other three. An almost exact match. The price with mounting and balancing was very reasonable. I will certainly use them again.

Pulled up with a nail in my tie Victor did was super helpful will definitely be coming back. Thanks…read morefor the great service!!!!

I hopped the curb and got a flat tire late Monday night. I called to get my car towed to get a new…read moretire when my tow truck driver told me I needed a new wheel. I went to several tire shops and they didn't sell rims. I called around and Zee said to stop by and see if they could fix it for me. He sure did and I got a new tire too. He informed me that I needed another new tire for my passenger side and the back tires would need to be replaced too. I got amazing customer service and everything taken care of at an affordable price. Thank you for taking care of me in the same day!

Everyone here was very professional and very kind from the time I called to the time I was checking…read moreout. I knew nothing about getting my tires replaced and Yazan was very helpful throughout the whole process with clear communication. I waited about an hour for everything.

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Brakes Plus at 9049 Preston Vineyard is a great place. Fast, courteous staff, good quality…read moreservice, good value. Would highly recommend.

About 3 months ago, they worked on my car , front and rear brakes, front and rear struts, went back…read morelast Saturday because the front brakes are squeaky, I put on almost 4k miles so far, they wouldn't test drive to hear the problem, all they did was pull one front tire off and showed me the was a leaf stuck in the caliper, stills squeaks, going to fix it myself. Very disappointed, they took no effort to fix the problem. Zero stars in my opinion

Outstanding job!! Booked an appointment online, easy and convenient. My appointment for my almost…read moreflat tire was helpful and very understanding. The guy that helped me was so sweet and so helpful with trying to fix my almost flat tire. At the end, I ended up getting all 4 tires changed because all were on their last thread and I was able to get a good deal out of it! Would recommend anyone to come here and get anything with their tires fixed or changed.

Had to walk in 15 minutes before close as we just got a bolt in a back tire. The guy at the service…read moredesk did not scowl, was not negative, surely wanting to head out for the weekend. He was kind, funny and helped us like we were the first customers of the day. The entire staff was respectful, proactive to ensure all customers were present to get them out the door. As we waited, a customer came in after 5 and they professionally handled the explanation of they were closed and could assist him on Monday. I've managed customer service for over 25 years and my husband works for Ferrari... we were very impressed with this staff.