Walked in around 3:45PM on a Thursday (Today Nov 6,2025). Nobody in line. Only one associate. He was typing on computer and told me that he would be with me. A few minutes later he called someone on the phone and spoke with them. A person then walked in with a tire saying it was losing air. My associate went to go help them. There was another associate helping them. Now that is two associates in red shirts.( A lady walked in behind me and another associate (third associate in a red shirt) came and used the far left terminal (to the left of me). One guy walked in and then another associate (4th different associate in a red shirt) helped him on the right of me. I am just standing there looking around that I was there first. Here were four different associates in red shirts taking care of other customers when I was the first customer waiting to be helped standing at the counter. I was ghosted and felt invisible. Another person comes out and comes to me and says, "We will be right with you" and I told him that I was already told that. Still nobody. Another person walked in and he was helped (by another associate in a red shirt). If you are keeping track, I was there first. Only one associate in red shirt standing at the middle front register and I stood in front of him. By the time the Associate below helped me you can see above that after I was there first, and patiently waiting, there were FOUR other people who walked through the door and received instant help. You need to bring back those red velvet ropes to keep people standing in line in a queue so the next person gets help. This is NOT how to run a business. Finally one person came to help me and we went to my car to see what was wrong. Told him my back right tire is losing air, saw a nail this morning and my daughter said it started to lose air last night on way home. I ended up buying 4 new tires for around $1,000. I wanted to just leave and not come back. Terrible experience. First person waiting should be first person to be helped. At one time there were four associates in red shirts helping the other four customers who walked IN AFTER I DID. I felt like I was just invisible and not important. I did spend $1,000 that I could have brought my business elsewhere. Better customer service would have been five starts. Treat every guest the same regardless of what they are wearing or their age or their ethnicity. This is Customer Service 101. Treat Customers with respect and if you are first in line (there was no line. I was the only person standing up by the terminals to be needing help) then help. Someone should have asked me if I was helped first before just helping the others. I have been going to this location for 20 years. First experience like this and first time since they remodeled the inside. read more

Outstanding job!! Booked an appointment online, easy and convenient. My appointment for my almost flat tire was helpful and very understanding. The guy that helped me was so sweet and so helpful with trying to fix my almost flat tire. At the end, I ended up getting all 4 tires changed because all were on their last thread and I was able to get a good deal out of it! Would recommend anyone to come here and get anything with their tires fixed or changed. read more

Had to walk in 15 minutes before close as we just got a bolt in a back tire. The guy at the service desk did not scowl, was not negative, surely wanting to head out for the weekend. He was kind, funny and helped us like we were the first customers of the day. The entire staff was respectful, proactive to ensure all customers were present to get them out the door. As we waited, a customer came in after 5 and they professionally handled the explanation of they were closed and could assist him on Monday. I've managed customer service for over 25 years and my husband works for Ferrari... we were very impressed with this staff. read more

Had a nail or something in my drivers side front tire. Arrived just before 9 am. I was greeted by an associate before I got to the door. Told him the situation and he checked it out and the nail was visible. They got my car in within 15 minutes and 20 minutes later, I was ready to go with no leaky tire anymore. Love that they will repair your tire for free, no matter where you got the tire. No way Park Place Lexus would have repaired the tire for free....even though I bought it from them. When I need other tire services....I'll be back here to Discount Tire! read more

Awesome customer service. Once you are an established customer they really take care of you. I just went in with my new car that needed the tire fixed and they did it for free! read more

Bought a set of tires for a used vehicle I purchased. Mike advised me very well before the purchase was made. The tires were bought online, appointment made and all required hardware begotten. The checked the alignment, and fixed it perfectly for $90. That is a bargain! It's a very smart business move that also ensures the new tires aren't ruined. Jonathan did an outstanding job aligning the truck in just minutes. The tires are great and the ride much better. The prices are good, the service fast and the guys are honest. My only gripe is, the always remove the valve stem caps and either switch them or don't replace them at all. It happens consistently...almost every single time there is a rotation and balance. It's irritating at best. This is the only gripe, but something they could solve and eliminate easily with training. I came with valve caps, left with new tires and missing the set of valve stem caps I came in with. If it weren't for that, it would be 5 stars.... because now I have to go back to get the caps. read more

These guys here are fantastic. I've used them for several years now and I just can't say enough good things about them. In my mind customer service is of the utmost importance in any business. The employees of Discount Tire understand this very well. They are trained and knowledgeable about tires with great customer service skills. I've never been treated unfairly at any store. I'm always greeted promptly and with smile., of course I'm there so much the recognize me. Discount Tire is the only tire store I shop at. Y'all do a great job! read more

This update is to address Price's feedback. "I would like to get our store management team involved, I ask that you reach out to us at https://discountti.re/dt_yelp so I can gather some more information and share it with them so they can follow up with you." To get store management involved, you don't ask customer to visit yet another site. Just contact the store manager directly yourself and show them the review. I was explicit in the concerns shared. Maybe I reiterate here in case it wasn't clear. "2nd time I left with 3 of my 4 tire caps missing. That was a pretty cold day and the gentleman doing the air check was especially slow. I don't blame 'em. But I've lost count how many tire caps keep on going missing after a visit to Discount Tires." Re-cap my tire gauge always. I've had to buy so many and it's frustrating. "Also, they check the tread level. My first time the level was 6s and 7s. 2nd time I had 8s. I don't get it heh. The tread check needs to be more consistent. I need to know when to replace my tires and when not to." Be more thorough here. How can I trust this when I go once and get low tread readings and go later (same tires) and get higher? Maybe your workers are not checking same tread areas every time? This is something internal you need to figure out. I can't make your policy for you. read more

I called at 13:45 to see if there was availability or an appointment to get a tire repair. Joel I spoke to was extremely professional, prompt, and customer serviced orientated. He made me aware it was not a guarantee and that I understood. I was then greeted by Austin who helped me out with all the sales and repair help. knowledgeable, professional, customer service orientated, and went above and beyond. I couldn't ask for a better experience compared to the one near 75 and spring creek. Phenomenal workers and they care about their consumers. read more

I had a tire with some issues and came to get it check out here. The staff were awesome and they were super quick! Joel especially was very kind and a great help to me so I will be coming back for sure if I am in need of a tire service. read more

I very seldomly leave reviews positive or negative. But the experience id had on 4/16/26 left me in disbelief. We'd gone to this location because we'd got a full set the year prior. I talked to an associate, and showed him we had a tire that needed to be patched within the tread specifications. He then proceeded to tell me that there was too much wear on the inner part of the tire. I'm well aware of what an unrepairable tire looks like. That tire could be repaired and last another 3-4 months before it falls even close to needing replacement. I don't appreciate being put in a situation where I'm being pressured to buy something I don't need. I understand that he was a part of management and they get quarterly bonuses based on store revenue. But I refuse to be taken advantage of by a "professional". Especially when I know they're others out here that don't know better. I won't be having anyone further visit this location. read more

I have a Tesla Model 3 and this location is legit for fellow Tesla owners. They can also now wheel align Teslas. $200 which is cheaper than Tesla. I have bought two sets of tires here and each time they properly balance the tires where no follow up is needed. They use the proper pucks also. A lot of other locations try to rush and don't use them. My wheel alignment was done with no issues. I highly recommend this location. Michael was my advisor and he is an awesome guy. read more

My wife went in to get her flat tire fixed. When she left she told me she paid $60 for a warranty on her new tire. I asked her for what as I've put plenty of warranty's on all my sports tires costing $120-130 max for all four. Her tires are also cheaper than mine. This is my second discount tire who has done unethical. I will happily take my business and family's elsewhere and this is a corporate problem now. Not even changing locations helps! read more

They are the absolute best in tire service. Made an appointment for tire rotation. Showed up on time. I was in and out 30 mins. They provide free rotation and fix flat if you are their customer. read more

As the store has every time that I have come to have my air tire checked since my first visit a month after purchasing new tires from this location, the technician checking my tires told me that he could not air up my left front passenger tire because it was a safety risk that was prohibited by law. He told me all three of the remaining tires were fine and he could air them up. Because of the lack of credibility I checked again with two independent sources. Both immediately identified a puncture in my right front tire. Both also measure the tread independently on my left front tire and said that while the tread was getting worn, it was not beyond the limit for road worthiness, established by the federal government. Based on all the problems I had with this location and their clear lack of credibility and honesty, I went to Costco, who gave me a great deal on the tires, did not charge me for installation, did not charge me for the 5 Year road warranty, and were able to make the tire change the same day on a Sunday. Won't be coming back here and recommend others pick a different place too. read more

Discount Tire - Tires Near Me - Plano, Texas

I respect these guys filling my tires for free. I will continue coming here and buying my tires.

Had 4-tire replacement one week ago and then 2-wheel-rim + 1-tire replacement (under Hazard Insurance) done on Friday (5/10/2024) for 2 BMW cars at this Spring Creek store. We chose this store based on researching the reviews since we have had very bad experiences (2 stem valves for 2 tires were damaged) with the E. Park Plano store (our usual go-to store for the past 30 years) for the past 6 months. We received excellent service with timely delivery of new tires as promised, as well as professional installation. We appreciate the attentive service from the store manager Kevin Kramer who took care of our needs and delivered excellent job services. We definitely will keep going back here for our tire needs. read more

i went there to fill some air,two guys were there,they filled the air in driver side front and rear but the passenger side front and rear was absolutely not filled the air and it was still showing the low pressure light,their argument was they used a two different machines to fill the air,one for driver side and other for passenger side but they said passenger side machine had a broken beep which did not beep when it reached the required air pressure,i came out of the garage and checked the air pressure with my digital gauge and on passenger side both tires had the same pressure as before,both workers lied and each time you go there they don't put valve caps or always missing,i called the store and spoke to the assistant manager and he did not acknowledge that what happened,without doing any investigation he just simply defended the both workers and said "what do you want me to do"? is this the way you handle the complaints? never want to go back there and will not recommend such unprofessional employees,there's no management to even ask them why are they doing such things to their customers,it may not be a big deal or big issue for the discount tire but for me it's important issue,i am very disappointed read more

Great Location! Very helpful, quick, and do good work. Have not had any issues, They only sell you what you need and let you decide what you want to do read more

Staff is very friendly. On a busy Memorial Day weekend, I was in and out in an hour. Great deals! I am a lifetime customer.

I just had my appointment today for new tires. The workers were professional and very nice people. It was done fast and everything was done right and perfect. They informed me that my wheel was bent and they recommended me some things I could do to fix it and I appreciated their advice. Definitely coming back for more tires down the road. read more

Discount Tire - Car after a few miles with new tires. Wheels balanced perfectly. - Tires Near Me - Plano, Texas

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I have had excellent experiences from every discount tire I've ever been to, and this location was no exception! The technicians are friendly, knowledgeable, and courteous. I have visited this particular location two other times and have never spent more than an hour here. I will continue to bring my car here as long as I live in tx! read more

This is a normally good shop and I have had 4 cars serviced in the same day in the past. However, they will make time BLEED out of your eyes, ears, and nose if you don't have an appointment. Don't trust their scheduling system - they did not have mine in the bay before it was supposed to be COMPLETE. You can do better DT! read more

I recently went to this DiScount tire store to have my tire pressure checked. I had purchased tires there. Adam was there to help me. He was efficient, helpful and friendly along with little wait time. Adam was terrific. THANK YOU!! read more

Preston and staff were extremely responsive and timely in helping me repair a tire that had gone flat due to a screw being logged into it. Forever a fan of discount tire and especially this location. read more

Discount Tire - Tires Near Me - Plano, Texas

Went to this location two days in a row for air and never was approached by none of the workers and I even got out and asked a question the worker kept walking. The customer service at this location is very poor they need to go to Chick-fil-A training. Do yourself a favor and go to the other location a little ways down off Ohio. read more

This location is the most nicest location I have been to. The customer service is 10/10 and the staff is so friendly!! I have been coming to this location for 3 years with 2 different style vehicles, and they make the process so easy. I would highly recommend this location to anyone needing a new tire or their tire getting fixed! read more

got a flat and was stressing. went in early to Discount Tire on monday morning. before i stepped into the store, Michael met me outside like at the car dealership and asked, "how can i help you today". told him i am on my spare and needed my tire repaired. he looked at the tire and said there was a rock/pebble in it. told me my options which were leave the car there, stay with the car while they fixed it or just leave the tire which i taken off already and then they will text me when they are done. everything was easy peazy. i left the tire for the repairing job. went to krispy kreme got a dozen donuts for the guys at Discount Tire due to Michael's great customer service and also they were doing the repair for free. by the time i got the donuts i got a text telling me that the tire is ready and i can come by at my leisure and they will install the tire and replace the spare back into it's place under the car. great customer service and it made my whole transaction stress free. highly recommend it but i would make appointment. i got lucky on my walk-in. before i left the guys came out of the garage and thanked me for the donuts. all in all it was a great experience. i've worked customer service as a career and i appreciate the effort Michael put in to make a possible stress filled situation...stress free. good on you Michael. i never give 5 stars but my experience with Discount Tire and Michael and his guys were excellent. read more

Set an appointment for 9:00 am. Had 2 tires replaced and rotated. I was handed the keys back at 9:23 am. Impeccable service.

One of my tires was totally flat. Knowing I had older tires I wanted to buy 4 at once. I was going to go to Costco for a great deal on Bridgestones that included $150 off for buying 4 tires. Well, Costco said they would not have those tires in until next week, and I needed to prepay to keep the sale price. I called Discount Tire, explained which tires I wanted, and asked for a price. It would have been $200+ more UNTIL I told him about Costco. THEY MATCHED THE PRICE! And they special-ordered the exact tires I wanted which came in the following morning! Michael was fantastic on the phone making sure my invoice would be exactly as I expected. No need to prepay. By 1pm next day I have 4 new tires! The store is very clean. Complimentary cold water bottles. Very professional and prompt service! Highly recommended! read more

I came in with a slow leak. Couldnt figure out which tire. Not only did your team quickly diagnose the problem, they inflated my tires and balanced and rotated them--for NO CHARGE!!! I have been a DT customer for years and will never leave. You have proven time and again to be awesome at customer service. -grateful in Plano, TX read more

Great location just recently opened. Love both locations here and store closer to 75. Our service pro Anthony is awesome at the location near hwy 78. read more

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Long wait even with appointments. Needed repair covered by Discount Tire maintenance program. My car was passed over for customers walking in that needed for pay services. So be careful if you expect this establishment to value as a customer or give you normal priority for maintenance or warranty needs. I have used Discount Tires for years and this location is clearly this location is the most understaffed and inefficient. read more

Everyone here is super helpful and will try to get you the best deal possible. The wait is also very doable. I never waited more than 45 minutes for service and they were pretty busy. Also, just do yourself the favor and buy their tire warranty deal so they can replace your tires for free in case you get a flat. This situation pretty much happened to me. My passenger side front tire had a nail in it, plus the other three were getting low on tread. Ended up replacing all four and laying around $60 for that warranty plan. Well a week later my drivers side front tire gets a nail. And instead of stressing out about spending more money I got that tire taken care of for free! read more

Very pleasant experience. Technician was very knowledgeable and answered all my questions. Service was quick and I was back on the road in 30 mins. Highly recommend this location! read more

I always seem to have small issues with discount tire. Normally, I wouldn't post them. Today, I'm getting all four tires changed. They told me it would be done at 11:15. I'm still waiting even though, 30 minutes ago, they sent me a message saying my car was finished up. So, I waited a bit and then walked this way. Ugh. Hold up, that was around 10:30 that they sent me the message about my car being finished. read more

By far the best run tire store I have ever purchased from. These guys seriously run this store with military precision while doing it with a touch of friendliness. I met Preston from another store and this guy knows his tires and really a genuine nice person. Austin is a no BS guy. He personally took over my installs with my new wheels and a fabulous job he did. I am not a family member of any employee there but they make me feel like it. Jamie the manager has a great balance of management with his workers and customers. It is so nice to pay for a service and get it these days. I am in a couple car groups and I am pointing guys to this store. Austin went out of his way to show me the rebates I earned with my Discount Tire credit card and that put the cherry on the cake. Again thank you. read more

Excellent service. I walked in Saturday morning and Mike got me taken care of quickly.

Roger was very helpful and nice! I was in and out very quick and wonderful customer service. So glad I came here for a tire rotation.

Really happy with this place. It was relatively empty so I went to get two new tires put on. It was a bit more than I wanted to pay for two tires ($340 for both tires which included warranties and labor) but I went ahead and got them anyways. I walked in at 4:50, decided on the brand of tires I wanted and then they asked me to pull the car into the stall so they could get started. They let me stay in my car while they replaced my tires and I pulled out of the stall at 5:15. It took less than thirty minutes for them to do everything. read more